Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201624 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545886 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453622 Views
571 replies
38 likes
PlanPremiumCountryGermanyDeviceAll devicesOperating SystemAndroid, Windows 11, Chrome Browser I see a strange device in Spotify Connect, and I can’t delete it. At one point, I played something on it, and it started playing on my Echo Dot in the livin...
Plan Premium Country Germany Device All devices Operating System Android, Windows 11, Chrome Browser I see a strange device in Spotify Connect, and I can’t delete it. At one point, I ...
Moderator
462 Views
1 replies
0 likes
PlanPremiumCountryMexicoDeviceHuawei Y9S and PCOperating SystemAndroid 11, Windows 10 My Question or IssueI have two Google Home Mini speakers and a Google Chromecast which I used to stream Spotify to with no issues. Almost a week ago now I am no lon...
Plan Premium Country Mexico Device Huawei Y9S and PC Operating System Android 11, Windows 10 My Question or Issue I have two Google Home Mini speakers and a Google Chromecast which I...
Moderator
12974 Views
18 replies
0 likes
when iam on tiktok and want to add song to library i want to do that but first i need to link Spotify to tiktok but it won't .
when iam on tiktok and want to add song to library i want to do that but first i need to link Spotify to tiktok but it won't .
Not applicable
4087 Views
3 replies
0 likes
Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, including while operating in background. Clean reinstall, alt...
Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, includ...
Not applicable
4124 Views
6 replies
2 likes
Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my device's problem but after changing to a new one the i...
Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my dev...
Not applicable
50037 Views
10 replies
6 likes
PlanFree/PremiumCountrymalaysia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)android phone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify app will not allow me to play anything. Everytime I try, a b...
Plan Free/Premium Country malaysia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)android phone Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
278 Views
0 replies
0 likes
I swear you used to be able to search for Japanese songs using the romanji titles but I haven't been able to and it makes it difficult to find most of my Japanese songs when I don't have access to a Japanese keyboard. There also seems to be an issue ...
I swear you used to be able to search for Japanese songs using the romanji titles but I haven't been able to and it makes it difficult to find most of my Japanese songs when I don't have access to a ...
Casual Listener
1239 Views
2 replies
0 likes
Spotify PremiumCountry Romania DeviceSamsung Galaxy ZFold 5Operating SystemAndroid 14 My Question or IssueI added a song to my playlist, and can listen to it on pc, but on my phone, it's greyed out and I can't play it. I can play it normally by searc...
Spotify Premium Country Romania Device Samsung Galaxy ZFold 5 Operating System Android 14 My Question or Issue I added a song to my playlist, and c...
Moderator
239 Views
1 replies
0 likes
Hello, for the last months (Atleast since end of 2023) I can't open all downloaded playlists anymore, besides not beeing able to open them i also can not play to songs from search as they don't show up. I'm on the newest version available (v8.9.32.62...
Hello, for the last months (Atleast since end of 2023) I can't open all downloaded playlists anymore, besides not beeing able to open them i also can not play to songs from search as they don't show ...
Moderator
697 Views
4 replies
0 likes
DevicePixel 9 pro foldOperating System(Android 15) My Question or Issue The scroll bar overlaps with the play icon (top right of screenshot) on higher resolution screens so you can't scroll using the scroll bar until the scroll bar clears the play bu...
Device Pixel 9 pro fold Operating System (Android 15) My Question or Issue The scroll bar overlaps with the play icon (top right of screenshot) on higher resolution scree...
Moderator
346 Views
1 replies
1 likes
Already tried to clear cache, reinstall app, re-login my Spotify account, still didn't worked. This happened first time right after premium purchase and using desktop version. I can open Spotify on my phone while I'm running it on my desktop as well....
Already tried to clear cache, reinstall app, re-login my Spotify account, still didn't worked. This happened first time right after premium purchase and using desktop version. I can open Spotify on m...
Visitor
6341 Views
14 replies
0 likes
PlanPremiumCountryEgyptDeviceSamsung Galaxy A54 5GOperating SystemAndroid 13 My Question or IssueThe Canvas feature is right there in my app's settings, but it's dimmed– it's impossible to tap on it or to toggle it on or off, and the Canvas feature i...
Plan Premium Country Egypt Device Samsung Galaxy A54 5G Operating System Android 13 My Question or Issue The Canvas feature is right there in my app's settings, but it's dimmed– it's...
Newbie
23604 Views
18 replies
3 likes
Plan: PremiumCountry: USAAndroid: 13Phone: moto g play Question: With downloading playlists for offline listening, is there any way besides waiting and then testing to know if it's actually downloading? There's no indicator (at least on mobile) that ...
Plan: Premium Country: USA Android: 13 Phone: moto g play Question: With downloading playlists for offline listening, is there any way besides waiting and then testing to know if it's act...
Moderator
732 Views
1 replies
0 likes
Using Samsung s22 and Android auto sound only plays on driver side.
Using Samsung s22 and Android auto sound only plays on driver side.
Moderator
548 Views
1 replies
0 likes
PlanPremiumCountryUSA DevicePixel 9Operating SystemAndroid 15 My Question or IssueI am unable to save any AI Playlist I create. This feature previously worked and I have several AI playlists saved in my library. I first noticed this issue a week ago....
Plan Premium Country USA Device Pixel 9 Operating System Android 15 My Question or Issue I am unable to save any AI Playlist I create. This feature previously worked and I ha...
Moderator
2006 Views
5 replies
3 likes
PlanPremiumCountryDenmarkDeviceSamsung Galaxy S21Operating SystemAndroid My Question or IssueWhen I skip a track on the Media Controller there is a 2 second delay before it shows up as the next one.There's no issue skipping in the app itself, the mus...
Plan Premium Country Denmark Device Samsung Galaxy S21 Operating System Android My Question or Issue When I skip a track on the Media Controller there is a 2 second delay before it s...
Moderator
1954 Views
5 replies
0 likes
I know this problem has been posted in here before but the solutions didn't help me at all. So as you can see in the subject, Spotify deleted itself after I updated my phone and and refuses to download, it won't even let me download the apk's.
I know this problem has been posted in here before but the solutions didn't help me at all. So as you can see in the subject, Spotify deleted itself after I updated my phone and and refuses to downlo...
Newbie
3500 Views
10 replies
1 likes
Podcasts are not playing in order by release date (oldest to newest). Nothing is on shuffle and I've tried sorting list both ways. I've restated, cleared data, reinstalled the app multiple times and nothing is working. Please help
Podcasts are not playing in order by release date (oldest to newest). Nothing is on shuffle and I've tried sorting list both ways. I've restated, cleared data, reinstalled the app multiple times and ...
Newbie
1574 Views
2 replies
0 likes
Silly question... I want to buy an Innioasis device for my daughter so she can have access to Spotify. We have a premium account... Will she be able to see lyrics on the device? Thanks.
Silly question... I want to buy an Innioasis device for my daughter so she can have access to Spotify. We have a premium account... Will she be able to see lyrics on the device? Thanks.
Moderator
718 Views
1 replies
0 likes
PlanPremiumCountryUnited State of AmericaDeviceChromebook - I don't know what model it isOperating SystemNot Sure My Question or IssueI can't download my playlist on my chromebook to listen offline, I re-installed the app, looked in my settings, clic...
Plan Premium Country United State of America Device Chromebook - I don't know what model it is Operating System Not Sure My Question or Issue I can't download my playlist on my chrom...
Moderator
898 Views
6 replies
0 likes
