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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850403 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850403 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16855 Views
  • 3 replies
  • 0 likes
  • 16855 Views
  • 3 replies
  • 0 likes

Superuser Contribution App runs when headphones/speakers are disconnected (Android)

Hey everyone! Thanks for your reports. It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android users. This may be causing a spike in battery usage. If you're having the same ...

  • Spotify Legend
  • Hey everyone!   Thanks for your reports.    It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android...
  • OscarDC
  • Moderator
  • 5408 Views
  • 30 replies
  • 43 likes
  • Android
  • 5408 Views
  • 30 replies
  • 43 likes

Superuser Contribution With notifications off and not subscribing to "Mythology" Why do I get them

I am getting very annoyed. I, like many others, do not like notifications sent to my phone. At this point I have had at least minimum 5 notifications for podcasts that I am not subscribed to or follow or have even heard of. I do not listen to podcast...

  • Casual Listener
  • I am getting very annoyed. I, like many others, do not like notifications sent to my phone. At this point I have had at least minimum 5 notifications for podcasts that I am not subscribed to or follo...
  • Marymary1000
  • Casual Listener
  • 99 Views
  • 2 replies
  • 0 likes
  • 99 Views
  • 2 replies
  • 0 likes

Superuser Contribution i can't play or pause

PlanPremiumCountryPHDeviceGalaxy note 8Operating SystemAndroid Pie 9.0 with Samsung One UI My Question or Issuei can't pause any songs from my lock screen

  • Newbie
  • Plan Premium Country PH Device Galaxy note 8 Operating System Android Pie 9.0 with Samsung One UI   My Question or Issue i can't pause any songs from my lock screen
  • Yordan
  • Moderator
  • 1263 Views
  • 4 replies
  • 0 likes
  • 1263 Views
  • 4 replies
  • 0 likes

Superuser Contribution Keeps disonecting from Bluetooth in the car

Hello,I am trying to play Spotify through BT to my car's stereo.Spotify connects for half a second, starts playing, and then disconnects from the Bluetooth and doesn't find my car. Sometimes when I press play again, it finds the car and resumes playi...

  • Newbie
  • Hello, I am trying to play Spotify through BT to my car's stereo. Spotify connects for half a second, starts playing, and then disconnects from the Bluetooth and doesn't find my car. Sometimes ...
  • Yordan
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Help
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs switching at random

Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch. No one is using my acct on any other device PlanPremiumCountryUsaDeviceSamsung note 20 ultra 5gOperating System(iOS 10, Andr...

  • Visitor
  • Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch.   No one is using my acct on any other device    Plan ...
  • Alex
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound stopping after a few seconds

PlanPremiumCountryGermany DeviceOnePlus 7TOperating SystemLineage OS (android 11) My Question or IssueWhen I play a song after a second or two or stops the audio, but the song keeps playing. This is only happening after factory reset, and I never had...

  • Casual Listener
  •   Plan Premium Country Germany  Device OnePlus 7T Operating System Lineage OS (android 11)   My Question or Issue When I play a song after a second or two or stops the audio...
  • Bubumaster
  • Casual Listener
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback widget remains active even after Spotify app has been closed

PlanPremiumCountryIrelandDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11My Question or IssueWhenever I close the Spotify app on my device, the playback widget remains active in the drop-down notification panel meaning I have to manually remove ...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy S20 FE Operating System Android 11 My Question or Issue Whenever I close the Spotify app on my device, the playback widget remains active ...
  • Pennie_Jo
  • Regular
  • 1664 Views
  • 14 replies
  • 2 likes
  • 1664 Views
  • 14 replies
  • 2 likes

Superuser Contribution Where is the actual title field in App use?

The "actual titel" does not appear/ is missing above the menu Buttons when lissening to Songs. Can't stop or swipe through titles.

  • Visitor
  • The "actual titel" does not appear/ is missing above the menu Buttons when lissening to Songs. Can't stop or swipe through titles.
  • Dian
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing automatically when connected to Bluetooth

PlanPremiumCountryUnited KingdomDeviceHonor 10Operating SystemAndroid My Question or IssueIn the past week or so, Spotify has started playing automatically when I connect to Bluetooth and open the app. I've tried deleting and reinstalling the app, fo...

  • Casual Listener
  • P lan Premium Country United Kingdom Device Honor 10 Operating System Android   My Question or Issue In the past week or so, Spotify has started playing automatically when I connect to...
  • Alex
  • Moderator
  • 210 Views
  • 4 replies
  • 1 likes
  • 210 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution My layout can't play music

PlanFreeCountryBrazilDeviceXiaomi Redmi 6AMy Question or Issue Spotify changed my layout recently and it only shows previews of songs now. Plus, my playlists, podcasts and albums are only playing in shuffle, they're not in order and I can't select an...

  • Casual Listener
  • Plan Free Country Brazil Device Xiaomi Redmi 6A My Question or Issue  Spotify changed my layout recently and it only shows previews of songs now. Plus, my playlists, podcasts and albums a...
  • Dian
  • Moderator
  • 254 Views
  • 7 replies
  • 0 likes
  • 254 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Other] Adaptable color for Android new widget

Hey! In light of the Android 12 launch and the revamp of widgets on the new OS version, Spotify renovated its widget on the A/B version of the main app bringing an adaptable color for the widget, just like we see in the playback shortcut in the app. ...

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  • Spotify Star
  • Spotify Star
  • Hey! In light of the Android 12 launch and the revamp of widgets on the new OS version, Spotify renovated its widget on the A/B version of the main app bringing an adaptable color for the widget, jus...
  • Dian
  • Moderator
  • 236 Views
  • 1 replies
  • 3 likes
  • Android
    Other
  • 236 Views
  • 1 replies
  • 3 likes

Superuser Contribution Ultra slow load times, even on Downloads, Shows, Playlists, etc.

PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy 9+Operating SystemAndroid 9 My Question or IssueFor months now, the Spotify app has been extremely slow to load pages. Even if it's the Downloads page in offline mode. No matter what I'm trying to o...

  • Newbie
  • Plan Premium Family Country Canada Device Samsung Galaxy 9+ Operating System Android 9   My Question or Issue For months now, the Spotify app has been extremely slow to load pages. Eve...
  • Yordan
  • Moderator
  • 9798 Views
  • 5 replies
  • 3 likes
  • Download
    Loading problems
    Loading...
    slow
    slow loading
  • 9798 Views
  • 5 replies
  • 3 likes

Superuser Contribution endless time counter

PlanPremiumCountryUkraineDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issuemy problem is that when you minimize the application and then stop the music, sometimes the time counter does not stop until I enter the application again

  • Regular
  •   Plan Premium Country Ukraine Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue my problem is that when you minimize the application and then sto...
  • Dian
  • Moderator
  • 388 Views
  • 7 replies
  • 0 likes
  • Android 10
    Issues
    Playback issue
  • 388 Views
  • 7 replies
  • 0 likes

Superuser Contribution Podcasts interrupting music play

I just selected some podcasts last night, but didn't download them. Now I'm listening to a playlist in shuffle and one of the podcasts keeps starting at the end of every song! Plus, I have to manually go back to the music playlist every time. Is this...

  • Newbie
  • I just selected some podcasts last night, but didn't download them. Now I'm listening to a playlist in shuffle and one of the podcasts keeps starting at the end of every song! Plus, I have to manuall...
  • Dian
  • Moderator
  • 3662 Views
  • 6 replies
  • 1 likes
  • 3662 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Spotify app stays stuck on the login screen

PlanPremiumCountryUS My Question or IssueI'm trying to log in on my phone, but for whatever reason, it stays stuck on the login screen. It doesn't matter what button on the screen that I press, it doesn't do anything. I've tried reinstalling the app ...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue I'm trying to log in on my phone, but for whatever reason, it stays stuck on the login screen. It doesn't matter what button on the screen th...
  • Dian
  • Moderator
  • 6590 Views
  • 13 replies
  • 0 likes
  • 6590 Views
  • 13 replies
  • 0 likes

Superuser Contribution Bug report: hey spotify icon stuck on screen when inc qr

DevicePixel 4a 5GOperating SystemAndroid 11 My Question or IssueThe new hey spotify feature leaves an obstuctive icon stuck on the acreen, even after turning on and off the feature again. Until closing and reopening the app it also further obscured t...

  • Regular
  •   Device Pixel 4a 5G Operating System Android 11   My Question or Issue The new hey spotify feature leaves an obstuctive icon stuck on the acreen, even after turning on and off the f...
  • Dian
  • Moderator
  • 1461 Views
  • 4 replies
  • 1 likes
  • 1461 Views
  • 4 replies
  • 1 likes

Superuser Contribution Blank screen only logo in the center, nothing else.

I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - clear cache, clear data, force stop, even updating/ ...

  • Visitor
  • I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - c...
  • OscarDC
  • Moderator
  • 164 Views
  • 1 replies
  • 1 likes
  • 164 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Playlists] Default order for playlist followers

PlanPremiumCountryItalyDeviceMate 20, notebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi all,I read a lot of posts about playlist sorting (yes I know this is a painful topic) and I spent a lot of time googling around, but I'm not...

  • Newbie
  • Plan Premium Country Italy Device Mate 20, notebook Operating System Android Oreo, Windows 10   My Question or Issue Hi all, I read a lot of posts about playlist sorting (yes I k...
  • Razor_101
  • Casual Listener
  • 2666 Views
  • 5 replies
  • 9 likes
  • 2666 Views
  • 5 replies
  • 9 likes

Spotify mobile issues

PlanPremiumCountryCanadaDeviceSamsung galaxy A20Operating SystemAndroid My Question or IssueMy phone recently updated and ever since I've been unable to access any of my library or any songs (downloaded or not) despite being logged in. It works compl...

Screenshot_20220707-173324_Spotify.jpg Screenshot_20220707-173332_Spotify.jpg
  • Newbie
  • Plan Premium Country Canada Device Samsung galaxy A20 Operating System Android   My Question or Issue My phone recently updated and ever since I've been unable to access any of my libr...
  • Taylith
  • Rising Star 3
  • 195 Views
  • 1 replies
  • 2 likes
  • 195 Views
  • 1 replies
  • 2 likes

Notifications are silenced while listening

Hey folks, I've noticed in the last 3 months that while listening in Spotify when connected to a Bluetooth speaker system, that I can't hear my notifications.If I get a txt message while playing music, the only thing is the music drops volume for hal...

  • Visitor
  • Hey folks,   I've noticed in the last 3 months that while listening in Spotify when connected to a Bluetooth speaker system, that I can't hear my notifications. If I get a txt message while p...
  • Heydominique
  • Newbie
  • 4582 Views
  • 4 replies
  • 9 likes
  • 4582 Views
  • 4 replies
  • 9 likes