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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5199 Views

0 replies

6 likes

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Too many ads

I have a free account but am getting way more ads than I expected. It's about 5 ads for every 2 songs. Sometimes even after just 1 song. This doesn't seem right?Using android app.

Visitor

I have a free account but am getting way more ads than I expected. It's about 5 ads for every 2 songs. Sometimes even after just 1 song. This doesn't seem right? Using android app.

Mitre226644

Roadie

839 Views

4 replies

0 likes

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Superuser Contribution My app keeps downloading albums that I am not playing

So, I was removing some downloads to free up space on my phone. I removed some downloads for albums to make more space, so that I can redownload albums in the future. But, it redownloads albums that I am not playing. What could that be?      

Roadie

So, I was removing some downloads to free up space on my phone. I removed some downloads for albums to make more space, so that I can redownload albums in the future. But, it redownloads albums that ...

PeteBest

Newbie

578 Views

2 replies

1 likes

  • 578 Views
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Superuser Contribution Not connected to WiFi error when it is

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S24 ultraOperating SystemAndroid 14 My issueI generally keep Spotify locked open (so when I 'close all apps', Spotify music keeps playing). Connected to both 5G and WiFi-6, when I want to quickly sear...

Casual Listener

Plan Premium Country Netherlands Device Samsung Galaxy S24 ultra Operating System Android 14   My issue I generally keep Spotify locked open (so when I 'close all apps', Spotify music ...

Vasil

Moderator

848 Views

1 replies

0 likes

Connect
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Superuser Contribution Spotify keeps pausing randomly

I've done everything that spotify has recommended. Logged out of every device, reinstalled, cleared chache and it still keeps on pausing. I'm very frustrated because I'm paying 11.99 for an app that doesn't work

Visitor

I've done everything that spotify has recommended. Logged out of every device, reinstalled, cleared chache and it still keeps on pausing. I'm very frustrated because I'm paying 11.99 for an app that ...

Vasil

Moderator

481 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Microphone/speech search missing on android auto

PlanFreeCountryUSA DeviceGoogle Pixel 6AOperating SystemAndroid 14 My Question or IssueI recently had to factory reset my phone and now when I go to search on android auto it only brings up the keyboard and does not have the little microphone to star...

Casual Listener

Plan Free Country USA   Device Google Pixel 6A Operating System Android 14   My Question or Issue I recently had to factory reset my phone and now when I go to search on android ...

Maria

Moderator

1159 Views

4 replies

0 likes

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Superuser Contribution Unavailable songs

Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?

Newbie

Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?

OscarDC

Moderator

1111 Views

2 replies

1 likes

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Solved!!Superuser Contribution Friends Mix not appearing on Android App

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A54Operating SystemAndroid 13, One UI 5.1My Question or IssueI'm unable to see the Friends Mix playlist on the Android App. It appears fine on the desktop app and website. This is what it shows whe...

Regular

Plan Premium Country United Kingdom Device Samsung Galaxy A54 Operating System Android 13, One UI 5.1 My Question or Issue I'm unable to see the Friends Mix playlist on the Android App. It a...

zvati

Newbie

1407 Views

6 replies

1 likes

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Superuser Contribution android app background effect in playlists not working properly

PlanPremiumCountrySouth KoreaDeviceGalaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th genOperating Systemandroid14 (oneui6.1), ios17My Question or IssueThe background effects on the background when you chooze a playlist doesn't seem to appear properl...

Newbie

  Plan Premium Country South Korea Device Galaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th gen Operating System android14 (oneui6.1), ios17 My Question or Issue The background effect...

OscarDC

Moderator

464 Views

1 replies

0 likes

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Smart Shuffle

PlanPremiumCountryUSADevicePixel 8 Operating SystemAndroid 14 My Question or Issue Spotify Team, I'm having this issue with Smart Shuffle where, If Smart Shuffle is on when Spotify is launched (left on from previous session), I am not able to play an...

Casual Listener

Plan Premium Country USA Device Pixel 8  Operating System Android 14   My Question or Issue   Spotify Team,   I'm having this issue with Smart Shuffle where,   ...

SquareSynthEnjoyer

Casual Listener

614 Views

2 replies

1 likes

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Solved!!Superuser Contribution When watching video in landscape, picture is obscured by play/pause button

PlanPremiumCountryUKDevicePixel 7Operating SystemAndroid 14 My Question or IssueCan someone help with this issue? When I'm trying to watch podcast videos in landscape mode, the picture is obscured by the play/pause button and the 15 sec fwd/rewind bu...

Regular

Plan Premium Country UK Device Pixel 7 Operating System Android 14   My Question or Issue Can someone help with this issue?  When I'm trying to watch podcast videos in landscape m...

Krotz

Regular

1267 Views

6 replies

0 likes

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Solved!!Superuser Contribution Where did offline mode go?

I don't have premium currently, and offline mode is gone. I used offline mode because for some reason downloaded podcasts would stream and eat data anyway. Was offline mode a premium feature? If yes, does that mean that now downloaded podcasts won't ...

Newbie

I don't have premium currently, and offline mode is gone. I used offline mode because for some reason downloaded podcasts would stream and eat data anyway. Was offline mode a premium feature? If yes,...

Rockie1215

Visitor

26917 Views

13 replies

0 likes

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Superuser Contribution Notification sound before playing music

My Spotify app plays the system notification sound before playing music nearly everytime after being idle for 30mins or so. Generally this sound is played along with the "connect to a device" popup which also is a bit annoying. Anyone know how to tur...

Casual Listener

My Spotify app plays the system notification sound before playing music nearly everytime after being idle for 30mins or so. Generally this sound is played along with the "connect to a device" popup w...

Joan

Moderator

3452 Views

5 replies

0 likes

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Superuser Contribution Auto-Download Podcast Feature Hangs

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 10+Operating SystemAndroid 12 My Question or IssueWhen enabled, the auto-download feature for new podcasts will attempt to download anything new and they all "hang" with spinning download icons but ...

Regular

Plan Premium Country United States Device Samsung Galaxy 10+ Operating System Android 12   My Question or Issue When enabled, the auto-download feature for new podcasts will attempt to...

demkoiib

Newbie

1119 Views

2 replies

0 likes

Android
Auto download
podcast
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Solved!! How to hide "Recommended Songs" for personal playlists?

Hi.How do I hide the "Recommended Songs" tab below playlists I created myself?Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there are songs listed that I did not specifically add mysel...

Casual Listener

Hi. How do I hide the "Recommended Songs" tab below playlists I created myself? Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there...

Not applicable

2108 Views

4 replies

2 likes

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Superuser Contribution Hi, i'm a non-premium Android user on spotify, whenever i go to a playlist

Hi i'm a non-premium Android user on spotify, whenever i go to a playlist it automatically shuffles. And if i try to disable it, it says that you have to have premium.

Visitor

Hi i'm a non-premium Android user on spotify, whenever i go to a playlist it automatically shuffles. And if i try to disable it, it says that you have to have premium.

Novy

Moderator

317 Views

1 replies

0 likes

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Superuser Contribution Queue won't work

PlanFreeCountryUsaDeviceAndroid (motorola thing) My Question or IssueOn Android, Version 8.9.66.543 I don't even have a button for the queue. Is this a normal thing for Android or js me??

Visitor

  Plan Free Country Usa Device Android (motorola thing)   My Question or Issue On Android, Version 8.9.66.543 I don't even have a button for the queue. Is this a normal thing for A...

Novy

Moderator

355 Views

1 replies

0 likes

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Superuser Contribution Stop showing podcast at the top of my Home page.

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueUnwanted podcast at top of my homepage.

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Unwanted podcast at top of my homepage. 

WilceyJ26

Newbie

74811 Views

132 replies

457 likes

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Superuser Contribution Sonos speakers not showing in Spotify

PlanPremiumCountryDenmarjDeviceOnePlus 11Operating SystemAndroid 13 My Question or IssueHi, This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues wit...

Gig Goer

Plan Premium Country Denmarj Device OnePlus 11 Operating System Android 13   My Question or Issue Hi,   This has not previously been an issue for me but since i switched phone (...

Not applicable

11288 Views

63 replies

2 likes

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  • 63 replies
  • 2 likes