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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27924 Views
  • 59 replies
  • 23 likes
  • 27924 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870448 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870448 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24756 Views
  • 3 replies
  • 0 likes
  • 24756 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pop up when song added to playlist missing?

Lately i have been having an issue with my spotif app.There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up even had an "undo" button. That particular pop up is...

  • Casual Listener
  • Lately i have been having an issue with my spotif app. There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up...
  • Kiril
  • Moderator
  • 372 Views
  • 5 replies
  • 0 likes
  • 372 Views
  • 5 replies
  • 0 likes

Superuser Contribution bug following

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn my account, there is a following bug, even though I didn't follow that many in number. For...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In my a...
  • Dian
  • Spotify Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Volume jumps to max randomly

PlanStudent PremiumCountryGermanyDeviceXiaomi Mi 10T ProOperating SystemAndroid/MIUI 14.0.1 My Question or IssueEver since 07.09.23 (1 week before posting this), my Spotify has loved to randomly jump to max volume every 5-10 songs. This happens whene...

  • Newbie
  • Plan Student Premium Country Germany Device Xiaomi Mi 10T Pro Operating System Android/MIUI 14.0.1   My Question or Issue Ever since 07.09.23 (1 week before posting this), my Spotify h...
  • 178 Views
  • 0 replies
  • 1 likes
  • 178 Views
  • 0 replies
  • 1 likes

I need help

PlanPremiumCountryArgentinaDevice(Samsung Galaxy S20 FE 5G)Operating System(Android One) My Question or IssueMy question is, I have Spotify premium and when I try to put a playlist on shuffle it tells me that I discovered a premium function and it wo...

  • Visitor
  • Plan Premium Country Argentina Device (Samsung Galaxy S20 FE 5G) Operating System (Android One)   My Question or Issue My question is, I have Spotify premium and when I try to put a pl...
  • mauve_minnow
  • Rising Star 1
  • 137 Views
  • 1 replies
  • 1 likes
  • 137 Views
  • 1 replies
  • 1 likes

Superuser Contribution "Could not load lyrics for this song. Try again Later "->Problem only in android or apple TV boxes

PlanPremiumPortugal Since last week Im having the message: "Could not load lyrics for this song. Try again Later" for songs of specific artists. This problem only happen when using spotify on TV . I tested spotify app in several devices:nvidea shield...

  • Casual Listener
  • Plan Premium Portugal   Since last week Im having the message: "Could not load lyrics for this song. Try again Later" for songs of specific artists. This problem only happen when using ...
  • AlejaR
  • Moderator
  • 3788 Views
  • 7 replies
  • 0 likes
  • 3788 Views
  • 7 replies
  • 0 likes

Spotify search only showing podcasts and weird results

Since this morning, the spotify search is only showing podcasts and random profiles. See attachments.Already tried logging out and in and clearing cache I'm on Android 13 and spotify premium

  • Casual Listener
  • Since this morning, the spotify search is only showing podcasts and random profiles. See attachments. Already tried logging out and in and clearing cache  I'm on Android 13 and spotify premium
  • Justin277
  • Casual Listener
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops while playing on the background

PlanPremiumCountryLatvia DeviceOnePlus 5Operating System Android 8.1 My Question or IssueSpotify stops playing music while playing on the background each 20 minutes approximately. I need to take my phone, unlock it, open Spotify and press play, then ...

  • Regular
  •   Plan Premium Country Latvia   Device OnePlus 5 Operating System   Android 8.1   My Question or Issue Spotify stops playing music while playing on the background eac...
  • MihailY
  • Moderator
  • 1756 Views
  • 2 replies
  • 11 likes
  • Android
    Android 8
    Battery performance
    Oneplus
    stops playing music
  • 1756 Views
  • 2 replies
  • 11 likes

Superuser Contribution Random Songs Playing Even When Autoplay Off

PlanFreeCountryUnited States of AmericaDeviceMoto G PlayOperating SystemAndroid 7.1.1My Question or Issue So I had the same issue before: even when Autoplay is disabled, random songs that I don't want to hear still play. Even when listening from an a...

  • Visitor
  • Plan Free Country United States of America Device Moto G Play Operating System Android 7.1.1 My Question or Issue  So I had the same issue before: even when Autoplay is disabled, random...
  • GeneT
  • Visitor
  • 18244 Views
  • 46 replies
  • 8 likes
  • 18244 Views
  • 46 replies
  • 8 likes

Song in queue

I have spotify free app and I am unable to add song in queue

  • Newbie
  • I have spotify free app and I am unable to add song in queue
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

album covers, profile pictures etc won't show

when I open Spotify, barely any album covers or artist profile pictures are visible for me. I have tried uninstalling and reinstalling, it made the issue worse. I connected my phone to my TV in hopes it would help but it hasn't, nothing shows. my lis...

  • Visitor
  • when I open Spotify, barely any album covers or artist profile pictures are visible for me. I have tried uninstalling and reinstalling, it made the issue worse. I connected my phone to my TV in hopes...
  • zargaripour
  • Newbie
  • 300 Views
  • 4 replies
  • 6 likes
  • 300 Views
  • 4 replies
  • 6 likes

Solved!!Superuser Contribution Android car refuses title selection saying it's reserved for premium users... I am a premium user

PlanPremiumCountryBeDeviceGalaxy m21Operating SystemAndroid My Question or IssueIt's all in the title

  • Regular
  •   Plan Premium Country Be Device Galaxy m21 Operating System Android   My Question or Issue It's all in the title
  • chris259
  • Regular
  • 286 Views
  • 8 replies
  • 0 likes
  • 286 Views
  • 8 replies
  • 0 likes

Superuser Contribution Slidebar is not working

Slide bar is not working i cant able to forward or backword the songPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Slide bar is not working i cant able to forward or backword the song Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Andr...
  • Eni
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads buffering in offline mode - podcasts

Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way of listening. However, recently I have had a problem with my...

  • Visitor
  • Hi.   Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way ...
  • AlejaR
  • Moderator
  • 2469 Views
  • 8 replies
  • 2 likes
  • Buffering
    downloaded
    downloads
    offline mode
  • 2469 Views
  • 8 replies
  • 2 likes

Auto-switch to offline mode - wifi only or mobile connection also?

Using Spotify Premium on a Samsung Galaxy. I have playlists downloaded to my phone. If I play those playlists when I'm not connected to wifi, does it automatically play them in offline mode? Or does it start using my phone's dataplan unless I manuall...

  • Newbie
  • Using Spotify Premium on a Samsung Galaxy.  I have playlists downloaded to my phone.   If I play those playlists when I'm not connected to wifi, does it automatically play them in offline...
  • meredithwagler
  • Newbie
  • 2560 Views
  • 4 replies
  • 1 likes
  • 2560 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Custom Playlist Cover Image not working anymore

Hi, Recently, I can no longer upload my own cover images for playlists. Pictures in .PNG format are now always rejected - this used to work without problems. If I try it with a .JPG, I get an error on the smartphone app when saving: "New image could ...

  • Regular
  • Hi, Recently, I can no longer upload my own cover images for playlists. Pictures in .PNG format are now always rejected - this used to work without problems. If I try it with a .JPG, I get an error...
  • Deherben
  • Regular
  • 613 Views
  • 6 replies
  • 0 likes
  • 613 Views
  • 6 replies
  • 0 likes

Superuser Contribution I am military and deploying soon. No internet for months

I am deploying for a few months and cant connect to the internet the whole time I am gone. Is there anything I can do about the 30 day offline auto delete?

  • Visitor
  • I am deploying for a few months and cant connect to the internet the whole time I am gone.  Is there anything I can do about the 30 day offline auto delete?
  • Mflore2g
  • Visitor
  • 901 Views
  • 2 replies
  • 0 likes
  • 901 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot login into account after cleaing storage

PlanFreeCountryIndiaDeviceMoto e32Operating SystemAndroid 12 My Question or IssueActually by mistake i clicked on the clear cache option and the clear storage option and from that day i cannot login to the spotify client but other devices work fine w...

  • Casual Listener
  •   Plan Free Country India Device Moto e32 Operating System Android 12   My Question or Issue Actually by mistake i clicked on the clear cache option and the clear storage option ...
  • Lyubka
  • Moderator
  • 229 Views
  • 5 replies
  • 0 likes
  • 229 Views
  • 5 replies
  • 0 likes

Superuser Contribution Features disappeared after switch from Premium to Premium Duo

PlanPremium Duo (switched from Premium)Country - US DeviceSamsung Galaxy 22 Ultra My Question or IssueA few months ago I switched from Premium (primarily using my Android app, and with a long list of connected devices in our home) to Premium Duo, add...

  • Casual Listener
  • Plan Premium Duo (switched from Premium) Country - US   Device Samsung Galaxy 22 Ultra   My Question or Issue A few months ago I switched from Premium (primarily using my Android ap...
  • Joan
  • Moderator
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify link issue

PlanPremiumCountryTurkiye DeviceS23Operating System(Android 13 Latest version) My Question or Issuehello, i just want to ask if anyone experiences the same concern i am having and if you guys know how to fix this issue? whenever i tried to open a Spo...

  • Newbie
  •   Plan Premium Country Turkiye  Device S23 Operating System (Android 13 Latest version)   My Question or Issue hello, i just want to ask if anyone experiences the same conce...
  • Dian
  • Spotify Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes