Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted cache/re-installed the TV but nothing is working. Co...
Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted c...
Casual Listener
2267 Views
6 replies
4 likes
I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them etc. They are simply not there. No ratings, no opti...
I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them ...
Moderator
12816 Views
7 replies
1 likes
PlanPremium StudentCountryIndiaDeviceSamsung Galaxy A22 4GOperating SystemAndroid 13 My Question or IssuePeople can connect to my Spotify Jam easily and in the normal way. However, I cannot connect to any Jam session whatsoever; be it with the Tap me...
Plan Premium Student Country India Device Samsung Galaxy A22 4G Operating System Android 13 My Question or Issue People can connect to my Spotify Jam easily and in the normal...
Visitor
4994 Views
5 replies
1 likes
PlanPremiumCountryUKDeviceOP5TOperating SystemAndroid 10Spotify Version8.5.98.984 My Question or IssueNo sound when connecting wired headphone while Spotify plays song (progress bar shows that song is playing.)At the same time, there's sound from oth...
Plan Premium Country UK Device OP5T Operating System Android 10 Spotify Version 8.5.98.984 My Question or Issue No sound when connecting wired headphone while Spotify plays song (p...
Moderator
4770 Views
7 replies
0 likes
Hi All ~ On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in case I have to return to that playlist later in the day and I ...
Hi All ~ On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in ca...
Roadie
1266 Views
2 replies
0 likes
PlanPremiumCountryArgentinaDeviceSamsung Galaxy A14Operating SystemAndroid 13 My Question or IssueI'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show ...
Plan Premium Country Argentina Device Samsung Galaxy A14 Operating System Android 13 My Question or Issue I'm having issues when sharing a song to instagram stories, it shows on the ...
Newbie
116477 Views
295 replies
125 likes
Some podcast I can download others I can't.
Some podcast I can download others I can't.
Spotify Star
333 Views
1 replies
0 likes
This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!
This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!
Visitor
2251 Views
4 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueURI links like "spotify:track:" always triggers the dialog:Continue to Spotify?This site wants to open the Spotify appHow can i prevent this dialog from ap...
Plan Premium Country Norway Device Samsung Galaxy S21 Operating System Android 14 My Question or Issue URI links like "spotify:track:<track id>" always triggers the dialog: ...
Casual Listener
470 Views
2 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, One UI 1.0 My Question or IssueWhen I open Musixmatch, I am getting an error that is saying "An error occurred when loading your music from Spotify. Try again!"
Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, One UI 1.0 My Question or Issue When I open Musixmatch, I am getting an error that is saying "An er...
Roadie
492 Views
2 replies
0 likes
Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will replay at 1:44 again. Is this a known bug? I'm on Andro...
Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will repl...
Moderator
368 Views
1 replies
0 likes
So I listen to music a lot. I sometimes have the Spotify app and another app in split mode to easily access it. Recently, it just started doing this thing where it’s either playing another song with the previous song’s title card. The worst thing tha...
So I listen to music a lot. I sometimes have the Spotify app and another app in split mode to easily access it. Recently, it just started doing this thing where it’s either playing another song with ...
Casual Listener
2052 Views
2 replies
2 likes
PremiumCountryBrazilDeviceGalaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930)Operating SystemWatch - Android 13/Wear OS 4.0/One UI 5.0 WatchPhone - Android 14/One UI 6.1Both are updated as of July 31st 2024 My Question or IssueThe Spotify player ...
Premium Country Brazil Device Galaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930) Operating System Watch - Android 13/Wear OS 4.0/One UI 5.0 Watch Phone - Android 14/One UI 6.1 Both are u...
Moderator
758 Views
1 replies
0 likes
PlanPremiumCountry DeviceRedmi Note /Operating SystemAndroid 9, with MIUI Global 10.3.12 My Question or IssueI have crated and experimented with several of the spotify codes for specific song and none of them seem to work properly. They play a random...
Plan Premium Country Device Redmi Note / Operating System Android 9, with MIUI Global 10.3.12 My Question or Issue I have crated and experimented with several of the spotify c...
Visitor
15347 Views
12 replies
1 likes
this while offlinesolved for a while if downloads are in a playlist but not anymoreSamsung Galaxy A53 5G
this while offline solved for a while if downloads are in a playlist but not anymore Samsung Galaxy A53 5G
Regular
969 Views
8 replies
0 likes
Since I've joined Spotify, we have experienced nothing but trouble with the app, playing either on our TV or via Bluetooth connection. The most recent has been the song just stopping playing and going back to the beginning. I have tried all of the re...
Since I've joined Spotify, we have experienced nothing but trouble with the app, playing either on our TV or via Bluetooth connection. The most recent has been the song just stopping playing and goin...
Moderator
725 Views
3 replies
0 likes
I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed up
I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed...
Moderator
392 Views
1 replies
0 likes
PlanPremiumDeviceAllwinner quad-core t3 k2001 (car headunit)Operating SystemAndroid 9My Question or IssueAfter one of the last updates - roughly a month ago, Spotify began crashing on startup. That is - after operating normally for about a year.If I ...
Plan Premium Device Allwinner quad-core t3 k2001 (car headunit) Operating System Android 9 My Question or Issue After one of the last updates - roughly a month ago, Spotify began crashing on s...
Visitor
1270 Views
5 replies
0 likes
PlanPremiumCountryusaDeviceSM-T380 SMGG930V SM-T510Operating Systemandroid 8 9 & 11 My Question or IssueAfter install I get my playlist but just a message "Something went wrong". After answering that message a number of times it will play but unrespo...
Plan Premium Country usa Device SM-T380 SMGG930V SM-T510 Operating System android 8 9 & 11 My Question or Issue After install I get my playlist but just a message "Somethin...
Casual Listener
657 Views
2 replies
0 likes
Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has disappeared. This means I can't use Spotify when I'm on...
Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has ...
Roadie
9483 Views
14 replies
1 likes
