I cant skip songs or pause when on lock screen

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I cant skip songs or pause when on lock screen

CaroMil42
Newbie

 

Plan

Premium

Country

New Zealand

Device

Samsung Galaxy A70

Operating System

Android 9, running one UI version 1.1

 

My Question or Issue

So I've just purchased a new phone and when playing spotify I cant seem to skip or pause while my phone is locked. I'm having to open the app to do this, also when the phone locks Spotify will eventually stop playing. I've tried clearing the cache and this allows me to skip once , then it just goes straight back to not being able to do it. Any help would be great!

1 Reply

Petya
Community Legend

Hey there @CaroMil42,

 

Sorry to hear you're not able to skip or pause when the screens is locked! 

 

Here are several other steps to try: 

 

  • A clean reinstall.

  • Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.

  • Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.

  • Last step - restart the phone.

If these don't do it, be sure to tell us your:

  • OS
  • Spotify version

Keep us posted!

PetyaModerator
 
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