Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41892 Views
  • 65 replies
  • 25 likes
  • 41892 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877694 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877694 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why do I not have the karaoke feature?

My Spotify app is up to date but I've never received the karaoke feature. Has it been rolled out completely?

  • Casual Listener
  • My Spotify app is up to date but I've never received the karaoke feature. Has it been rolled out completely?
  • stinajansson
  • Visitor
  • 1566 Views
  • 4 replies
  • 0 likes
  • 1566 Views
  • 4 replies
  • 0 likes

Missing Flow

I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... One of the things which I like most in spotify ...

  • Music Fan
  • I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...
  • bilouro
  • Visitor
  • 11582 Views
  • 12 replies
  • 29 likes
  • 11582 Views
  • 12 replies
  • 29 likes

Superuser Contribution How do I get audio to play on my Shokz Openrun?

Samsung A52s with Shokz Openrun.Device is paired to the phone and other applications can play audio to the device. Spotify App recognises the device but audio playback is via the phone, not the headset. Any suggestions?I have reset the Shokz device, ...

  • Visitor
  • Samsung A52s with Shokz Openrun. Device is paired to the phone and other applications can play audio to the device. Spotify App recognises the device but audio playback is via the phone, not the ...
  • Vasil
  • Moderator
  • 1926 Views
  • 1 replies
  • 0 likes
  • 1926 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Android App Chromecast Not Working

I recently switched to a Samsung Galaxy Note 8 running Android 9 with One U.I. 1.0 and have encountered an issue with Spotify not detecting any Chromecast devices, such as my Google Home Hub or Google TV. However, it does detect non-chromecast device...

  • Newbie
  • I recently switched to a Samsung Galaxy Note 8 running Android 9 with One U.I. 1.0 and have encountered an issue with Spotify not detecting any Chromecast devices, such as my Google Home Hub or Googl...
  • Gibsgiblet
  • Visitor
  • 4864 Views
  • 11 replies
  • 2 likes
  • 4864 Views
  • 11 replies
  • 2 likes

Superuser Contribution Spotify connect does not work properly on Android

Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app reinstalled multiple times on all mobile devices, with...

  • Casual Listener
  • Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app rei...
  • Willmorriz
  • Casual Listener
  • 2705 Views
  • 12 replies
  • 2 likes
  • 2705 Views
  • 12 replies
  • 2 likes

Superuser Contribution I can't start the music. He only plays a certain number of songs .

Previously downloaded songs are not played only by a certain number of songs . How many songs can I have on my playlist?

  • Visitor
  • Previously downloaded songs are not played only by a certain number of songs . How many songs can I have on my playlist?
  • MartinT
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesnt play any podcast, music play without problem

Plan PremiumCountry GermanyDevice Samsung Galaxy Tab S5eOperating System Android 11 Spotify does not play any podcast, even if i locally downladed it.Any music plays without problems.I de- and reinstalled, I emptied cache and downloads, but still it ...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy Tab S5e Operating System Android 11   Spotify does not play any podcast, even if i locally downladed it. Any music plays without proble...
  • Ivelina
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Car Bluetooth Issue

PlanFamily PremiumCountryUSADeviceGalaxy s20FEOperating SystemAndroid 13 - Tiramisu My Question or IssueSo Spotify stopped communicating with my car correctly and will no longer display information on the stereo. It still plays the content and I can ...

  • Casual Listener
  • Plan Family Premium Country USA Device Galaxy s20FE Operating System Android 13 - Tiramisu   My Question or Issue So Spotify stopped communicating with my car correctly and will n...
  • MartinT
  • Moderator
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify thinks my bluetooth headset is a car

PlanPremiumCountryUSADevicePixel 7, Bluetooth headphonesOperating SystemAndroid 13 My Question or IssueWith my old phone (a Pixel 5) and these headphones, they worked fine, but Spotify on my current Pixel 7 thinks that the headphones are a car. I had...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 7, Bluetooth headphones Operating System Android 13   My Question or Issue With my old phone (a Pixel 5) and these headphones, they worked fine, b...
  • ACGarci
  • Visitor
  • 2239 Views
  • 6 replies
  • 0 likes
  • 2239 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Audio Mixing Issue via Sideloaded Apps (Android TV) for Muting System Sound on Spotify Launch

Problem: When I sideload an Android app that utilizes audio features and then launch Spotify, the audio from both apps becomes mixed and distorted.Suggestion: I propose that whenever Spotify starts on Android TV, it mutes the system sound momentarily...

  • Roadie
  • Problem: When I sideload an Android app that utilizes audio features and then launch Spotify, the audio from both apps becomes mixed and distorted. Suggestion: I propose that whenever Spotify starts...
  • Eni
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution View remaining time on songs Android

I am not able to change view when playing songs to show remaining time on the track. On IPhone this can be changed by pressing the numbers behind (see attatchment). This does not work on Android. What to do??PlanPremiumCountryNorwayDevice Samsung Gal...

  • Newbie
  • I am not able to change view when playing songs to show remaining time on the track. On IPhone this can be changed by pressing the numbers behind (see attatchment). This  does not work on Androi...
  • Vertigelt
  • Newbie
  • 2466 Views
  • 5 replies
  • 8 likes
  • 2466 Views
  • 5 replies
  • 8 likes

Superuser Contribution Option to disable automatic playback on Bluetooth Connect

Spotify automatically opens and starts playing music whenever I connect my phone to a bluetooth device. I really need an option to disable this! This occurs on all devices I've tested and has been an issue for a while.

  • Music Fan
  • Spotify automatically opens and starts playing music whenever I connect my phone to a bluetooth device. I really need an option to disable this!   This occurs on all devices I've tested and ...
  • vanhedre
  • Newbie
  • 438070 Views
  • 58 replies
  • 77 likes
  • autoconnect
    autoplay
    bluetooth
    Connect
  • 438070 Views
  • 58 replies
  • 77 likes

no me deja descargar música en mi dispositivo

me aparece al intentar descargar música un mensaje "alcanzaste el limite de dispositivos offline"

  • Visitor
  • me aparece al intentar descargar música un mensaje "alcanzaste el limite de dispositivos offline"
  • Anyk17
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clicking Shuffle Twice does not unshuffle

PlanPremiumCountryirrelevant DeviceAll android devices i've used so far. Xiaomi mi 10, pixel 6, pixel 7 pro.Operating SystemAndroid 10, 11, 13. My Question or IssueThe shuffle button in the now playing screen is supposed to cycle between not shuffled...

  • Regular
  • Plan Premium Country irrelevant   Device All android devices i've used so far. Xiaomi mi 10, pixel 6, pixel 7 pro. Operating System Android 10, 11, 13.   My Question or Issue The...
  • Vasil
  • Moderator
  • 302 Views
  • 5 replies
  • 0 likes
  • 302 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't enable shuffle into default

PlanPremiumDeviceNokia 6.1 PlusOperating SystemAndroid PieMy Question or IssueIs this bug or something?This used to work in old UI but after downgrading to new UI, I can't seem to make shuffle enable by default.And no, "shuffle now" button is not the...

  • Casual Listener
  • Plan Premium Device Nokia 6.1 Plus Operating System Android Pie My Question or Issue Is this bug or something? This used to work in old UI but after downgrading to new UI, I can't seem t...
  • Susan_GP
  • Moderator
  • 1546 Views
  • 7 replies
  • 2 likes
  • 1546 Views
  • 7 replies
  • 2 likes

Superuser Contribution Randomly autoplaying when unlocking phone/entering app, and or playing from licked songs.(BUG)

PlanPremiumCountry. U.S.A Device: Samsung Galaxy S22 UltraOperating SystemAndroid 13One UI version: 5.1App version: 8.8.80.599 My Question or Issue: ALL AUTOPLAY ANYTHING SETTING OPTIONS ARE TURNED OFF. ("Gapless", "Automix", "Autoplay similar conten...

  • Regular
  • Plan Premium Country. U.S.A   Device: Samsung Galaxy S22 Ultra Operating System Android 13 One UI version: 5.1 App version: 8.8.80.599   My Question or Issue: ALL AUTOPLAY AN...
  • Not applicable
  • 730 Views
  • 3 replies
  • 1 likes
  • 730 Views
  • 3 replies
  • 1 likes

Empty playlists

My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs Plan Premium Country Nigeria Device Pixel 6a Operating System Android 14

  • Visitor
  • My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs   Plan   Premium   Country   Nigeria  &...
  • Noah
  • Spotify Star
  • 396 Views
  • 1 replies
  • 2 likes
  • 396 Views
  • 1 replies
  • 2 likes

Superuser Contribution Se me desactiva automáticamente la opción sin pausas

Cuando escucho música siempre tengo la opción "sin pausas" activada pero de la nada se desactiva, es incómodo.

  • Visitor
  • Cuando escucho música siempre tengo la opción "sin pausas" activada pero de la nada se desactiva, es incómodo.
  • MartinT
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Playlists reverting to "clean" song versions

Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of them have the god awful censor. Some updates of Spotif...

  • Newbie
  • Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of the...
  • jeremie974
  • Newbie
  • 2622 Views
  • 2 replies
  • 0 likes
  • 2622 Views
  • 2 replies
  • 0 likes