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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Superuser Contribution Track by problematic artist in genre I don't follow is always queued to play when app opens

How do I keep the Spotify app for Android from opening with Morgan Wallen's music in queue at the bottom of the app for Android? I don't listen to country AT ALL, and think this is happening because of the region I'm currently traveling through, beca...

  • Regular
  • How do I keep the Spotify app for Android from opening with Morgan Wallen's music in queue at the bottom of the app for Android? I don't listen to country AT ALL, and think this is happening because ...
  • Joan
  • Moderator
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login, receiving "You're offline" message

For some reason I was logged out of my Spotify app. When trying to log back in, I receive the "You're offline" message. Obviously I have internet so I click "OK" and try again, and get the same prompt, up until there's a new prompt to open my email a...

  • Casual Listener
  • For some reason I was logged out of my Spotify app. When trying to log back in, I receive the "You're offline" message. Obviously I have internet so I click "OK" and try again, and get the same promp...
  • Uberanka
  • Newbie
  • 25910 Views
  • 9 replies
  • 2 likes
  • Android
    login issue
    login issues
  • 25910 Views
  • 9 replies
  • 2 likes

Superuser Contribution The Spotify Playing bar in the notification bar is not probably registred as "a media player"

PlanPremium FamilyCountryCzechiaDeviceBlackview A96Operating SystemAndroid 13 My Question or IssueSo the Spotify Playing Bar that's located in the notification bar keeps closing by itself, which causes the music to stop. But I'm sure it's not an app ...

  • Casual Listener
  •   Plan Premium Family Country Czechia Device Blackview A96 Operating System Android 13   My Question or Issue So the Spotify Playing Bar that's located in the notification bar ke...
  • AlejaR
  • Moderator
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I hide the chapters bar in full screen?

On my Samsung Galaxy Tab S7 plus, there is a chapters bar that won't go away in full screen and landscape orientation. I see it in portrait and I'm wondering if it's getting pulled up into the view when rotated as well, instead of staying hidden. It'...

  • Regular
  • On my Samsung Galaxy Tab S7 plus, there is a chapters bar that won't go away in full screen and landscape orientation. I see it in portrait and I'm wondering if it's getting pulled up into the view w...
  • OscarDC
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't save playlists to my library

PlanPremiumCountryMexicoDeviceXiaomi Mi 9T ProOperating SystemAndroid 11 My Question or IssueWhen using the "Go to Radio Song" and trying to save to my library or download the playlist recently created, starts in green then suddenly stops. Same with ...

  • Casual Listener
  •   Plan Premium Country Mexico Device Xiaomi Mi 9T Pro Operating System Android 11   My Question or Issue When using the "Go to Radio Song" and trying to save to my library or dow...
  • HilhyedS
  • Casual Listener
  • 842 Views
  • 6 replies
  • 0 likes
  • 842 Views
  • 6 replies
  • 0 likes

Superuser Contribution Android Audio Wireless Audio skipping

PlanFreeDeviceSamsung A52s 5GOperating SystemAndroid 11My Question or IssueI have a Samsung A52s 5G with Android 11 and i'm using Android Auto wirelessly on a Kia Infotainment.The problem is that I get random mini skips (like old scratched CD), a cou...

  • Casual Listener
  •   Plan Free Device Samsung A52s 5G Operating System Android 11 My Question or Issue I have a Samsung A52s 5G with Android 11 and i'm using Android Auto wirelessly on a Kia Infotainment. ...
  • Yordan
  • Moderator
  • 2265 Views
  • 5 replies
  • 0 likes
  • 2265 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I turn off crossfade?

For some reason reason that I don't understand crossfade is turning on but only in some playlist. I like to keep my crossfade in 0 but it appears that it is being turned to maximum on some playlist, rock mix is one of them, and I don't know how to ma...

  • Visitor
  • For some reason reason that I don't understand crossfade is turning on but only in some playlist. I like to keep my crossfade in 0 but it appears that it is being turned to maximum on some playlist, ...
  • Dessi
  • Moderator
  • 616 Views
  • 3 replies
  • 0 likes
  • 616 Views
  • 3 replies
  • 0 likes

Other People connect their account to my TV

Hello,I have a problem with my (Android) SmartTV.I'm living in a dormitory, so basically we are all using the same Wlan. So recently it happened a few times, that someone connected his Spotify Account to my TV. I dont want this to happen, esp. becaus...

  • Visitor
  • Hello, I have a problem with my (Android) SmartTV. I'm living in a dormitory, so basically we are all using the same Wlan. So recently it happened a few times, that someone connected his Spotify Ac...
  • Kpooky
  • Casual Listener
  • 882 Views
  • 1 replies
  • 0 likes
  • 882 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify play my song on max volume whenever i skip forward a song

Whenever i skip forward any song on my phone spotify plays the song for a split second at max volume, which really hurts my ears im not noticing

  • Visitor
  • Whenever i skip forward any song on my phone spotify plays the song for a split second at max volume, which really hurts my ears im not noticing
  • OscarDC
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Android and ChromeCast Audio enabled Pioneer Receiver VSX-832

PlanPremium CountryDenmark DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or IssueI have a Pioneer VSX-832 with built ChromeCast for audio.When playing music on Spotify from my phone I can see this device and I select it, but it do...

  • Visitor
  • Plan Premium   Country Denmark   Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue I have a Pioneer VSX-832 with built ChromeCast for a...
  • mdeetens
  • Newbie
  • 1948 Views
  • 3 replies
  • 0 likes
  • 1948 Views
  • 3 replies
  • 0 likes

Onkyo TX 8150 streaming problem.

I've been using my Onkyo TX 8150 with spotify Connect for streaming music from my android phone app (premium) for a white now. Today out of the sudden the streaming does not work. There is proper connection into the device. Its is visible in the app ...

Screenshot_20240903_201352_Gallery.jpg Screenshot_20240903_184342_Remote.jpg
  • Casual Listener
  • I've been using my Onkyo TX 8150 with spotify Connect for streaming music from my android phone app (premium) for a white now.  Today out of the sudden the streaming does not work. There is prop...
  • terres90
  • Visitor
  • 3234 Views
  • 28 replies
  • 4 likes
  • Onkyo TX 8150 streaming
  • 3234 Views
  • 28 replies
  • 4 likes

Superuser Contribution How do I disable autoplay on other devices?

I'm aware that there should be a setting to disable auto play on both my phone and 'other devices' however I don't seem to have that option in my app. I'm running the latest version 8.7.92.521 on Android 13, is there something I need to do to get thi...

  • Visitor
  • I'm aware that there should be a setting to disable auto play on both my phone and 'other devices' however I don't seem to have that option in my app. I'm running the latest version 8.7.92.521 on An...
  • Amara97
  • Music Fan
  • 2782 Views
  • 3 replies
  • 0 likes
  • 2782 Views
  • 3 replies
  • 0 likes

Superuser Contribution using sleep timer and crossfade tracks cuts out based on crossfade and not based on track duration

PlanPremiumCountryAusDeviceRedmi Note 8 ProOperating SystemAndroid/MiUi Global 12.5.7 Stable 12.5.7.0(RGGEUXM)Android version/11 RP1A.200720.011Android security update/2022-04-01My Question or IssueWhen using crossfade in conjunction with the Sleep T...

  • Regular
  • Plan Premium Country Aus Device Redmi Note 8 Pro Operating System Android/MiUi Global 12.5.7 Stable 12.5.7.0(RGGEUXM) Android version/11 RP1A.200720.011 Android security update/2022-04-01 ...
  • Chernocooki
  • Visitor
  • 1200 Views
  • 6 replies
  • 2 likes
  • 1200 Views
  • 6 replies
  • 2 likes

Superuser Contribution Latest Spotify mobile update on Android borderline unusable

PlanPremiumCountryUSA DeviceGoogle Pixel pro 8Operating SystemAndroid 14 (August 5 2024 update) My Question or IssueSince I updated Spotify to the most current version in the Google play store to "8.9.68.456" it's been a buggy laggy mess to use daily...

  • Regular
  • Plan Premium Country USA  Device Google Pixel pro 8 Operating System Android 14 (August 5 2024 update)   My Question or Issue Since I updated Spotify to the most current version i...
  • scrollbard
  • Newbie
  • 2273 Views
  • 3 replies
  • 1 likes
  • Android
    bug
    Delay
    Lag
    Mobile
    unusable
  • 2273 Views
  • 3 replies
  • 1 likes

Can't set Spotify as default media player in Google Maps

PlanFreeCountryUSDeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid As the subject says, I "Can't set Spotify as default media player in Google Maps".Spotify is installed and working. When I launch Google Maps and go to set Spotify as the default...

  • Newbie
  • Plan Free Country US Device Samsung Galaxy J7 Sky Pro Operating System Android   As the subject says, I "Can't set Spotify as default media player in Google Maps". Spotify is installed...
  • SlavicBog
  • Casual Listener
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Prevent Spotify from starting automatically when i connet to blutooth in the car

PlanPremiumCountryCanadaDeviceAndroid Galaxy S22My Question or Issue Hi. I have Android Auto in my car and every time when enter the car and my phone (Samsung Galaxy S22) connects to blutooth. I don't want this to happen, as i prefer to listen to rad...

  • Newbie
  • Plan Premium Country Canada Device Android Galaxy S22 My Question or Issue   Hi.  I have Android Auto in my car and every time when  enter the car and my phone (Samsung Galaxy ...
  • Scally718
  • Newbie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same wrong song when changing playback device

The Spotify Connect just keeps playing the same song since weeks, when I change the playback from PC (outside the local network) to my Google Nest Mini (Google Chromecast). When I change the playback from Android (inside the local network) to my Goog...

  • Casual Listener
  • The Spotify Connect just keeps playing the same song since weeks, when I change the playback from PC (outside the local network) to my Google Nest Mini (Google Chromecast). When I change the playback...
  • Lukeseb20
  • Newbie
  • 1232 Views
  • 3 replies
  • 0 likes
  • 1232 Views
  • 3 replies
  • 0 likes

Superuser Contribution 15 Seconds Skip instead of next track skip

PlanFreeCountryGermanyDeviceXiaomi Redmi12 ProOperating SystemAndroid My Question or IssueMy problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 seconds forward and 15 seconds back button instead of the skip buttons. But I...

  • Newbie
  • Plan Free Country Germany Device Xiaomi Redmi12 Pro Operating System Android   My Question or Issue My problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 s...
  • BrunoCano23
  • Visitor
  • 4420 Views
  • 7 replies
  • 1 likes
  • 4420 Views
  • 7 replies
  • 1 likes