Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40343 Views
  • 65 replies
  • 25 likes
  • 40343 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876766 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876766 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26135 Views
  • 4 replies
  • 0 likes
  • 26135 Views
  • 4 replies
  • 0 likes

Superuser Contribution i can't listen together wit my friend

So i wanna listen a song with my friend together but when they try open the link nothings happen.

  • Visitor
  • So i wanna listen a song with my friend together but when they try open the link nothings happen.
  • Vasil
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Download songs

My Question or IssueI have a downloaded list, but some songs are not downloaded and there is no icon to do it. Do some songs have a restriction?

  • Visitor
  •   My Question or Issue I have a downloaded list, but some songs are not downloaded and there is no icon to do it.  Do some songs have a restriction?  
  • Amayy
  • Spotify Star
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to Disable the Equalizer from Settings.

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueHow do you disable the equalizer? Each time I use my phone, the quality of the music become unsatisfactory. I have a Samsung Galaxy S9+ -- Android 10 ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue How do you disable the equalizer? Each time I use my phone, the quality of...
  • Yordan
  • Moderator
  • 8277 Views
  • 5 replies
  • 1 likes
  • Android 10
    Samsung
    Samsung galaxy S9+
  • 8277 Views
  • 5 replies
  • 1 likes

no puedo musica en modo sin conexion aunque ya he pagado

se queda cargando el album pero no pasa nada y despues me sale volver a intentar y no pasa nada no se ve el album

  • Visitor
  • se queda cargando el album pero no pasa nada y despues me sale volver a intentar y no pasa nada no se ve el album
  • osornios
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops to work when connected to Wi-FI

PlanPremiumCountryPolandDeviceOnePlus6Operating SystemAndroid 9 (OxygenOS 9.09) My Question or IssueCouple days ago I spotted a new issue while using Spotify on my smartphone. When connected to Wi-FI I'm presented with an error "no Internet connectio...

  • Casual Listener
  • Plan Premium Country Poland Device OnePlus6 Operating System Android 9 (OxygenOS 9.09)   My Question or Issue Couple days ago I spotted a new issue while using Spotify on my smartphone...
  • Leom122180
  • Casual Listener
  • 5588 Views
  • 10 replies
  • 2 likes
  • 5588 Views
  • 10 replies
  • 2 likes

Superuser Contribution How do I force the android spotify app to download all songs in a playlist

When I press the "download playlist" button, sometimes only some of the songs will be downloaded, as shown by the green down arrow. Some songs will remain not downloaded. This appears to be a bug. I have confirmed they are not downloaded by going off...

  • Visitor
  • When I press the "download playlist" button, sometimes only some of the songs will be downloaded, as shown by the green down arrow. Some songs will remain not downloaded. This appears to be a bug. I ...
  • OscarDC
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Excessive data usage - 43GB in 1 month...?

Android system says I used 43.32 GB between 1-28th of February 2023. This drained my databank. I have read information and blog posts re settings and did have some settings on 'high' and set to 'download using cellular data' . However, I still don't ...

  • Newbie
  • Android system says I used 43.32 GB between 1-28th of February 2023. This drained my databank. I have read information and blog posts re settings and did have some settings on 'high' and set to 'dow...
  • _qyqi-iyd7pp
  • Casual Listener
  • 2717 Views
  • 9 replies
  • 0 likes
  • 2717 Views
  • 9 replies
  • 0 likes

Wildly high data usage

A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month.This was very frustrating and need this to not happ...

  • Newbie
  • A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month....
  • _qyqi-iyd7pp
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify used excessive data

PlanStudent Premium CountryUnited States DeviceXaomi Redmi Note 9S Operating SystemAndroid 10 My Question or IssueSpotify suddenly started using an excessive amount of data for seemingly no reason. I have a mobile plan that allows 5 GB of data a mont...

  • Casual Listener
  • Plan Student Premium   Country United States   Device Xaomi Redmi Note 9S   Operating System Android 10   My Question or Issue Spotify suddenly started using an exces...
  • _qyqi-iyd7pp
  • Casual Listener
  • 1100 Views
  • 8 replies
  • 0 likes
  • 1100 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify crashing / long delays / loading long // Android 13 MIUI14

Hi,I've recently bought Xiaomi Redmi 10 PRO (Android 13 / MIUI 14). Unfortunately, I am observing multiple issues now:- spotify loading really long- crashing way to often- there is a 10 or more seconds delay when changing a songWhat I've done so far:...

  • Casual Listener
  • Hi, I've recently bought Xiaomi Redmi 10 PRO (Android 13 / MIUI 14). Unfortunately, I am observing multiple issues now: - spotify loading really long - crashing way to often - there is a 10 or mo...
  • C-pop
  • Visitor
  • 1572 Views
  • 4 replies
  • 0 likes
  • 1572 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ongoing Android Issues

For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable. 1. When I start the app, regardless of if using WiFi or mobile data, it takes a very long time to load. 2. When I go to play anythin...

  • Regular
  • For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable.    1. When I start the app, regardless of if using WiFi or mobile dat...
  • Maria
  • Moderator
  • 776 Views
  • 7 replies
  • 1 likes
  • "Premium"
    Android
    spotify playback issues
  • 776 Views
  • 7 replies
  • 1 likes

Superuser Contribution Bug: Playing from Search text is replacing spaces with + symbols

PlanPremiumCountryUk DeviceSamsung Galaxy A325GOperating SystemAndroid latest My Question or IssueRepro steps:1. Navigate to search2. Type an item and use the suggested search terms e.g. type "People you" and "People You Know" will be suggested as a ...

  • Regular
  • Plan Premium Country Uk   Device Samsung Galaxy A325G Operating System Android latest    My Question or Issue Repro steps: 1. Navigate to search 2. Type an item and use th...
  • primalcharlie
  • Regular
  • 254 Views
  • 2 replies
  • 0 likes
  • bug
    Search
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do I see a fullscreen ad everytime I open the app?

PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueWhy is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any inter...

  • Gig Goer
  • Plan Premium Country Netherlands Device Samsung S21 Operating System Android   My Question or Issue Why is there an ad in the app, I have a premium subscription I don't want to see any...
  • Maria
  • Moderator
  • 352 Views
  • 6 replies
  • 1 likes
  • Premium
    Subscription
  • 352 Views
  • 6 replies
  • 1 likes

Superuser Contribution playlist publik yang saya tidak bisa dilihat oleh orang lain

jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private playlist padahal saya sudah membuat playlist itu me...

  • Visitor
  • jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private ...
  • MihailY
  • Moderator
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

On my lockscreen spotify freezes on one songs image, why?

I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current song that's playing. This also occurs with the media ...

  • Casual Listener
  • I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current so...
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

The song covers are not showing on my lock screen

When I tap on the compressed album art it does not display the album cover on the lock screen

  • Visitor
  • When I tap on the compressed album art it does not display the album cover on the lock screen
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

What do Bass Boost and Surroundsound actually do?

Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they reactive to the music? Meaning they would act diff...

  • Casual Listener
  • Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they...
  • 9767
  • Visitor
  • 1579 Views
  • 3 replies
  • 0 likes
  • bass
    boost
    eq
    surround
    Surroundsound
  • 1579 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can only play podcasts when they are downloaded

Plan PremiumCountry USADevice Pixel 7 ProOperating System Android 14 My Question or Issue I can no longer play podcasts on my phone unless they are downloaded. Sometimes I can start a podcast and it will stop working once I pause it and try to resume...

  • Casual Listener
  •   Plan Premium Country USA Device Pixel 7 Pro Operating System Android 14   My Question or Issue   I can no longer play podcasts on my phone unless they are down...
  • Susan_GP
  • Moderator
  • 391 Views
  • 5 replies
  • 0 likes
  • 391 Views
  • 5 replies
  • 0 likes

Superuser Contribution My AI DJ crashed and won't load ever again

This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tried different devices and networks, they all have th...

  • Newbie
  • This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tri...
  • OscarDC
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes