Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution can i listen to playlist music on my pixel watch without the phone nearby?

I do not have LTE on my 1st gen pixel watch. I do have a premium Spotify account. Am i able to download music on the watch so i can listen through headphones when i'm out walking without having my phone nearby?

  • Visitor
  • I do not have LTE on my 1st gen pixel watch. I do have a premium Spotify account. Am i able to download music on the watch so i can listen through headphones when i'm out walking without having my ...
  • Susan_GP
  • Moderator
  • 1240 Views
  • 1 replies
  • 0 likes
  • 1240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why aren't my local files playing on Spotify?

I have local files on Spotify, and they're from the device I'm using (Google Pixel 6A) and when I click on a song from my local files to play it, it pops up with an error that says, "This song isn't available on your device right now."

  • Visitor
  • I have local files on Spotify, and they're from the device I'm using (Google Pixel 6A) and when I click on a song from my local files to play it, it pops up with an error that says, "This song isn't ...
  • Novy
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution The spotify app sucks

I use an android and the amount of seemingly obvious features that make no sense being removed are being removed. Why is it not possible to see entire albums while free? The ONLY reason i can think of is to just make the app more inconvenient and les...

  • Newbie
  • I use an android and the amount of seemingly obvious features that make no sense being removed are being removed. Why is it not possible to see entire albums while free? The ONLY reason i can think o...
  • CaptainLump
  • Regular
  • 12804 Views
  • 13 replies
  • 19 likes
  • 12804 Views
  • 13 replies
  • 19 likes

Superuser Contribution Android App has become virtually unusable

PlanPremiumCountryAustraliaDevice(ALL ANDROID DEVICES)Operating System(Android all versions) My Question or IssueThis isn't particularly a question, more-so than bringing it to your attention as the app store reviews are hardly seeing any response fr...

  • Music Fan
  • Plan Premium Country Australia Device (ALL ANDROID DEVICES) Operating System (Android all versions)   My Question or Issue This isn't particularly a question, more-so than bringing it ...
  • vaajy
  • Roadie
  • 4181 Views
  • 15 replies
  • 7 likes
  • Android
    buggy
    bugs
    errors
    faults
    not working
    slow
  • 4181 Views
  • 15 replies
  • 7 likes

Superuser Contribution Songs not playing on my phone

PlanPremium StudentCountryItalyDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueHi everyone! A few days ago, I've started having a problem with Spotify on my phone. Every time I try to play a song, it simply won't start, even if I...

  • Visitor
  • Plan Premium Student Country Italy Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Hi everyone! A few days ago, I've started having a problem with Spotify on...
  • chisomaka
  • Newbie
  • 18955 Views
  • 36 replies
  • 6 likes
  • 18955 Views
  • 36 replies
  • 6 likes

Superuser Contribution music starts immedltly when i switch from another window to spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)since today spitify starts music when pause immedltly when i come frome another app like youtube

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) since today spitify starts music when...
  • Ivelina
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Saida de som dupla

Meu Spotify está tocando no fone e no auto falante automaticamente (simultaneamente), quando conecto a caixa de som toca na caixa de som e no simultaneamente celular. Não sei o que fazer para concertar

  • Visitor
  • Meu Spotify está tocando no fone e no auto falante automaticamente (simultaneamente), quando conecto a caixa de som toca na caixa de som e no simultaneamente celular. Não sei o que fazer para concert...
  • Bittencourt
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify lite can't play music

PlanFreeCountrySouth KoreaDeviceXiaomi Redmi K30SOperating SystemAndroid 12 My Question or IssueSpotify lite can't play music and flashes back once music is played. All other functions work fine and the internet is fine.

  • Visitor
  • Plan Free Country South Korea Device Xiaomi Redmi K30S Operating System Android 12   My Question or Issue Spotify lite can't play music and flashes back once music is played. All other...
  • Joan
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth devices name not being displayed by android app

Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it used to, it shows the blank space like it was playi...

  • Casual Listener
  • Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it ...
  • furious_pl
  • Casual Listener
  • 375 Views
  • 7 replies
  • 2 likes
  • 375 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify Always Downloading

PlanPremiumCountryUSADeviceSamsung Z Fold 3Operating SystemAndroid 12 My Question or IssueThis is an ongoing issue and is very annoying. Whenever I open Spotify on my mobile, I get the notification of "downloading # out of # (93% complete)" or someth...

  • Newbie
  • Plan Premium Country USA Device Samsung Z Fold 3 Operating System Android 12   My Question or Issue This is an ongoing issue and is very annoying. Whenever I open Spotify on my mobile,...
  • vaajy
  • Roadie
  • 44199 Views
  • 23 replies
  • 13 likes
  • Android 12
    Android Notification Interruptions
    downloading
  • 44199 Views
  • 23 replies
  • 13 likes

Superuser Contribution Smart Shuffle stops playback (Liked Songs)

PlanPremiumCountryNetherlandsDeviceSony Xperia 5 IIOperating SystemAndroid 12 My Question or IssueWhenever I turn on smart shuffle in my Liked Songs it seems to break something. If I turn smart shuffle off and minimize the app and then go back to it ...

  • Music Fan
  • Plan Premium Country Netherlands Device Sony Xperia 5 II Operating System Android 12    My Question or Issue Whenever I turn on smart shuffle in my Liked Songs it seems to break s...
  • OscarDC
  • Moderator
  • 577 Views
  • 12 replies
  • 2 likes
  • 577 Views
  • 12 replies
  • 2 likes

Superuser Contribution Adding your streaming history to stats. fm

Device(Google 5a) and/or windows My Question or IssueI've followed all steps to add my lifetime streaming history to stats.fm.Requested, downloaded, and unzipped my data on my phone and my PC.Neither which allowed my content to be added to the app. A...

  • Regular
  •     Device (Google 5a) and/or windows    My Question or Issue I've followed all steps to add my lifetime streaming history to stats.fm. Requested, downloaded, and unzipped ...
  • Sohaibahmadu
  • Music Fan
  • 846 Views
  • 2 replies
  • 0 likes
  • 846 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Spotify app is not loading

I'm using the premium package and my Spotify app is not loading both while online and offline

  • Visitor
  • I'm using the premium package and my Spotify app is not loading both while online and offline
  • MihailY
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs don't download, white exclamation mark

PlanPremiumCountryAustraliaDeviceSony Walkman NW-A100 SeriesOperating SystemAndroid My Question or IssueI've attempted to download songs to listen to offline but they continue to fail and show up with white exclamation marks but are still continuing ...

  • Regular
  • Plan Premium Country Australia Device Sony Walkman NW-A100 Series Operating System Android   My Question or Issue I've attempted to download songs to listen to offline but they continu...
  • Vasil
  • Moderator
  • 23293 Views
  • 18 replies
  • 0 likes
  • 23293 Views
  • 18 replies
  • 0 likes

Superuser Contribution Song downloads on Android get stuck or are extremely slow

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Z Fold 4Operating SystemAndroid 13Spotify Version8.8.74.652 My Question or IssueRecently song downloads on my phone have been getting stuck or take extremely long (20 - 30 minutes for a song). I have...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung Galaxy Z Fold 4 Operating System Android 13 Spotify Version 8.8.74.652   My Question or Issue Recently song downloads on my phone hav...
  • AlejaR
  • Moderator
  • 524 Views
  • 5 replies
  • 0 likes
  • 524 Views
  • 5 replies
  • 0 likes

Superuser Contribution No option to use phone speaker as output device

I have a bluetooth connected device but I want to use the phone's speaker. The switch device button does not list the phone speaker as an option. This is on an Android device. Disconnecting the bluetooth device is not an option as I need it for other...

  • Casual Listener
  • I have a bluetooth connected device but I want to use the phone's speaker. The switch device button does not list the phone speaker as an option. This is on an Android device. Disconnecting the bluet...
  • Yordan
  • Moderator
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

Superuser Contribution Minimalist Mode for Mobile/Disable images

I'd like to suggest a minimalist mode for the Spotify App. Personally, I want the power user ability to disable album art while browsing and playing music. But perhaps suggesting that alone isn't appealing enough. Could Spotify create a minimalist mo...

  • Casual Listener
  • I'd like to suggest a minimalist mode for the Spotify App. Personally, I want the power user ability to disable album art while browsing and playing music. But perhaps suggesting that alone isn't app...
  • spottedhere
  • Casual Listener
  • 2628 Views
  • 5 replies
  • 5 likes
  • idea
  • 2628 Views
  • 5 replies
  • 5 likes

Why is spotify adding songs to my playlist? Without me asking for it.

Spotify is randomly adding songs to my liked songs playlist. I don't recognize the songs at all and the enchance button isn't turned on.

  • Visitor
  • Spotify is randomly adding songs to my liked songs playlist. I don't recognize the songs at all and the enchance button isn't turned on.
  • kaworu_bloodpaw
  • Roadie
  • 107 Views
  • 1 replies
  • 1 likes
  • 107 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Auto loses place in playlist

PlanPremiumCountryUSADeviceGoogle pixel 7Operating SystemAndroid My Question or IssueI have a Google pixel 7. I connect my phone to my car audio system using android auto. I will select a playlist that I already have. I will start the playlist in the...

  • Regular
  • Plan Premium Country USA Device Google pixel 7 Operating System Android   My Question or Issue I have a Google pixel 7. I connect my phone to my car audio system using android auto. ...
  • AlejaR
  • Moderator
  • 637 Views
  • 19 replies
  • 0 likes
  • 637 Views
  • 19 replies
  • 0 likes

Superuser Contribution Samsung TV - After scrolling down it keeps rolling back to top of playlist

PlanPremium CountryPoland DeviceSamsung TV Operating SystemSpotify ver: 2024.01.29_6-c927322 My Question or IssueI have a problem since like 2 weeks - after I enter my fav songs playlist (or any other playlist) and scroll down a little page refreshes...

  • Casual Listener
  • Plan Premium   Country Poland   Device Samsung TV   Operating System Spotify ver: 2024.01.29_6-c927322   My Question or Issue I have a problem since like 2 weeks - af...
  • Susan_GP
  • Moderator
  • 306 Views
  • 5 replies
  • 0 likes
  • 306 Views
  • 5 replies
  • 0 likes