Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My spotify doesnt let me play any song it keeps closing it and all of the songs in my plays list is not there but when i try to add it says its already there but theres nothing and says theres nothing in the playlist i can see artists songs from thei...
My spotify doesnt let me play any song it keeps closing it and all of the songs in my plays list is not there but when i try to add it says its already there but theres nothing and says theres nothin...
Moderator
281 Views
1 replies
0 likes
PlanPremiumCountryDenmarkOperating SystemiOS 16.3.1 My Question/IssueIs there anyway to disable the pop-up to join a session and a way to disallow others to join mine? I just got a pop-up to join a coworkers session, we do not follow eachother on Spo...
Plan Premium Country Denmark Operating System iOS 16.3.1 My Question/Issue Is there anyway to disable the pop-up to join a session and a way to disallow others to join mine? I just got...
Casual Listener
6912 Views
8 replies
2 likes
OK, I have used Napster for ages. Now trying Spotify Premium on my android phone. I have searched the help files and boards for answers but I cannot find one: How the hell do I play a playlist? If I create one, there is a download button at the top, ...
OK, I have used Napster for ages. Now trying Spotify Premium on my android phone. I have searched the help files and boards for answers but I cannot find one: How the hell do I ...
Visitor
31535 Views
13 replies
4 likes
PlanPremium - StudentCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid 8 My Question or IssueMy favourite podcast (I Hate It But I Love It) has disappeared! While streaming an episode, I tapped "go to podcast" and got the "there's nothing h...
Plan Premium - Student Country Canada Device Samsung Galaxy S7 Operating System Android 8 My Question or Issue My favourite podcast (I Hate It But I Love It) has disappeared! While s...
Music Fan
16280 Views
19 replies
1 likes
My Question or IssueI use Spotify on Android, and when I'm listening to a song, if I switch to another app while keeping Spotify open in the background, the music stops. However, it doesn't stop normally it closes as if I were disconnected from the i...
My Question or Issue I use Spotify on Android, and when I'm listening to a song, if I switch to another app while keeping Spotify open in the background, the music stops. However, it doesn't stop no...
Moderator
330 Views
1 replies
0 likes
PlanFreeCountry DeviceXperia L2Operating SystemAndroid (Not Sure Number) My Question or IssueOn my phone (Xperia L2) i play my playlist in shuffle order, not because i want to because i have to! Whenever I play a playlist or song it is locked on shuf...
Plan Free Country Device Xperia L2 Operating System Android (Not Sure Number) My Question or Issue On my phone (Xperia L2) i play my playlist in shuffle order, not bec...
Not applicable
1584 Views
8 replies
0 likes
Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of them have the god awful censor. Some updates of Spotif...
Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of the...
Casual Listener
4159 Views
3 replies
0 likes
Hello,I have bluetooth connectivity in my car, in which i can play music via my android phone. Is this something that is supported by Spotify, as i dont always to connect to the aux port as its a pain to keep taking out to change the music especially...
Hello, I have bluetooth connectivity in my car, in which i can play music via my android phone. Is this something that is supported by Spotify, as i dont always to connect to the aux ...
Newbie
19395 Views
15 replies
5 likes
Everytime I open my app, it tells me to turn on the "allow to play in background" option but this has been switched on since I installed the app. Now I'm unable to listen to my music (both from the app and local files) because the app keeps stopping ...
Everytime I open my app, it tells me to turn on the "allow to play in background" option but this has been switched on since I installed the app. Now I'm unable to listen to my music (both from the a...
Regular
13087 Views
28 replies
0 likes
"You can only use Spotify abroad for 14 days.Update your location at Spotify.com to continue using it". Spotify gives a message like this and makes me have to change regions. even though I never left my region at all. this really bothers me. can anyo...
"You can only use Spotify abroad for 14 days. Update your location at Spotify.com to continue using it". Spotify gives a message like this and makes me have to change regions. even though I...
Moderator
1055 Views
2 replies
4 likes
Ibelieve there should be a way to watch podcast videos while using a Bluetooth device. With the advancement of mobile phones today there are practically no new phones on the market with a headphone jack built into the phone. With that being said most...
Ibelieve there should be a way to watch podcast videos while using a Bluetooth device. With the advancement of mobile phones today there are practically no new phones on the market with a headphone j...
Casual Listener
2849 Views
4 replies
1 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueUp until yesterday my google voice assistant, both on my phone and when using Android Auto was working perfectly with Spotify.Not sure when exactl...
Plan Premium Country Australia Device Samsung Galaxy S22 Ultra Operating System Android 12 My Question or Issue Up until yesterday my google voice assistant, both on my phone and whe...
Casual Listener
6180 Views
24 replies
2 likes
PlanPremiumCountryUKDevice(Samsung Galaxy m31) My Question or IssueI have premium account and this issue has only recently popped up, but after turning off smart shuffle on the playlist it still plays a random song that is not even from my playlist o...
Plan Premium Country UK Device (Samsung Galaxy m31) My Question or Issue I have premium account and this issue has only recently popped up, but after turning off smart shuffle ...
Moderator
417 Views
1 replies
0 likes
Today I noticed that some of the setting were unavailable in the app on my phone. I have a Samsung Samsung Galaxy S8. The app says the Playback settings, Social settings, Audio Quality settings, and Video Quality settings are unavailable now.
Today I noticed that some of the setting were unavailable in the app on my phone. I have a Samsung Samsung Galaxy S8. The app says the Playback settings, Social settings, Audio Quality settings, and ...
Not applicable
14699 Views
9 replies
5 likes
PlanPremium FamilyCountryUnited States DevicePixel 7 Operating SystemAndroid 15 My Question or IssueAny time a search query with a space is entered and a song is selected, the search query at the top of the player shows a plus sign (+) instead of a s...
Plan Premium Family Country United States Device Pixel 7 Operating System Android 15 My Question or Issue Any time a search query with a space is entered and a song is se...
Moderator
188 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy A35Operating SystemAndroid Spotify refuses to load on my Samsung Galaxy. I got this phone just a few months ago and downloaded Spotify, and for the first month it worked perfectly fine. However, now Spotify j...
Plan Premium Country USA Device Samsung Galaxy A35 Operating System Android Spotify refuses to load on my Samsung Galaxy. I got this phone just a few months ago and downloaded Spotify...
Moderator
501 Views
1 replies
0 likes
PlanPremiumCountryUKDevicenVidia Shield Pro with Samsung TVOperating SystemAndroid TV My Question or IssueI noticed that recently when I switch on the "Dark mode" while Spotify is playing on my TV, the background doesn't really turn black like it use...
Plan Premium Country UK Device nVidia Shield Pro with Samsung TV Operating System Android TV My Question or Issue I noticed that recently when I switch on the "Dark mode" while Spoti...
Casual Listener
3138 Views
11 replies
6 likes
I've been trying to use Spotify on my tablet, which i draw on, but whenever i open another app, the music stops completely. Sometimes the app tell me to change my settings so the app can work while in background but when i check the app or my tablet ...
I've been trying to use Spotify on my tablet, which i draw on, but whenever i open another app, the music stops completely. Sometimes the app tell me to change my settings so the app can work while i...
Not applicable
8009 Views
2 replies
0 likes
Plan PremiumCountry USA DevicePixel 8Operating SystemAndroid 15 My Question or Issue
Plan Premium Country USA Device Pixel 8 Operating System Android 15 My Question or Issue
Moderator
1252 Views
9 replies
0 likes
It's not like the site DID anything when we thumbs down an ad- I want to get rid of certain organizations and companies that I'll never support and hate hearing about, but now when I try to thumb it down, the thumb icon wiggles but doesn't do anythin...
It's not like the site DID anything when we thumbs down an ad- I want to get rid of certain organizations and companies that I'll never support and hate hearing about, but now when I try to thumb it ...
Visitor
1589 Views
7 replies
0 likes
