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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390287 Views

545 replies

34 likes

Account
Free
  • 390287 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8126 Views

0 replies

7 likes

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  • 0 replies
  • 7 likes

Superuser Contribution New Spotify update messing up scrobbling.

PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....

Casual Listener

Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13   My Question or Issue Starting with the May 15, 2023, Spotify update on Android...

Knowledgefromce

Casual Listener

2239 Views

5 replies

1 likes

  • 2239 Views
  • 5 replies
  • 1 likes

Superuser Contribution [Android] Songs won't play on my mobile device

Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset my phone, force stopped and reopened the app, un-in...

Newbie

Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset ...

Not applicable

8765 Views

9 replies

2 likes

  • 8765 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution [Android][Bug] Can't Remove Song from Playlist

PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...

Casual Listener

Plan Premium Country US Device One Plus 10 Pro Operating System OxygenOS 13.0 Spotify Version v8.8.64.554   My Question or Issue While playing from a playlist, I can no longer remove...

Yordan

Moderator

3109 Views

6 replies

0 likes

Android
bug
  • 3109 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not working on a particular wifi network

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

Newbie

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

Aron_The_Monarch

Newbie

10570 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Why I still can't get Spotify premium indevidual after buying

i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work

Visitor

i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work

Bittencourt

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

I can't login

I can't access my account and Spotify not sending password reset sms

Visitor

I can't access my account and Spotify not sending password reset sms

TanyaS

Spotify Star

229 Views

1 replies

1 likes

  • 229 Views
  • 1 replies
  • 1 likes

Superuser Contribution In-car Dash App keeps stopping

PlanPremiumCountryUKDeviceBuilt-In-Car Dash TouchscreenOperating SystemAndroid My Question or IssueOver past 3 months i start to play Spotify and is randomly pauses/Stops and then crashes, I have cleared Cache and updated but this continues to do thi...

Visitor

Plan Premium Country UK Device Built-In-Car Dash Touchscreen Operating System Android   My Question or Issue Over past 3 months i start to play Spotify and is randomly pauses/Stops and...

Yordan

Moderator

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist order since update

PlanPremiumCountry Sweden DeviceOperating System(Android) My Question or IssueThe new way of ordering playlists has made making playlists impossible for me. I have hundreds of playlists and it's hard to find the ones you want because spotify randomly...

Casual Listener

Plan Premium Country  Sweden   Device Operating System (Android)   My Question or Issue The new way of ordering playlists has made making playlists impossible for me. I hav...

squidgewinkle

Gig Goer

12402 Views

64 replies

56 likes

  • 12402 Views
  • 64 replies
  • 56 likes

Superuser Contribution Slow Download on android

Whenever I choose to download anything it takes extremely long. It has taken me 5 hours to get halfway on 700 songs. Before anyone comments I have read similar posts.1. I have restarted my phone.2. I have reinstalled the app3. I have a 100mb/s Fibre ...

Casual Listener

Whenever I choose to download anything it takes extremely long.  It has taken me 5 hours to get halfway on 700 songs.    Before anyone comments I have read similar posts. 1. I have...

18skeltor

Regular

804 Views

7 replies

0 likes

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  • 7 replies
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Superuser Contribution Chat feature

I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have that I have no way to get in touch with, and being able to send...

Visitor

I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something.   There are friends I have tha...

Mandalorianify

Newbie

5946 Views

5 replies

15 likes

  • 5946 Views
  • 5 replies
  • 15 likes

Superuser Contribution Songs skip on Android app - NOT after 10 seconds

PlanFamilyCountryAustriaDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueIn the past few days songs have started skipping and jumping to the next song. I saw that there seems to be an issue with songs skipping at around 10 secon...

Newbie

Plan Family Country Austria Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue In the past few days songs have started skipping and jumping to the next s...

Ivelina

Moderator

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Videos are not playing anymore

PlanPremiumCountryNLDeviceSamsung Galaxy Tab A9+Operating SystemAndroid 14 My Question or IssueSince several days videos are no longer playing on my tablet. They work fine in the browser or on my phone. I have already done a clean re-install on my ta...

Casual Listener

Plan Premium Country NL Device Samsung Galaxy Tab A9+ Operating System Android 14   My Question or Issue Since several days videos are no longer playing on my tablet. They work fine in...

Dessi

Moderator

2644 Views

6 replies

0 likes

  • 2644 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AlejaR

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

After Android update I no longer see my playlists an cannot play any song

Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it works perfectly ... can someone help me? thanks Robi

Casual Listener

Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it wor...

bishbosh456

Visitor

2418 Views

9 replies

2 likes

  • 2418 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Spotify audio isn't playing in my car even though it says the track is playing

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueAll of a sudden, the audio in my car, when playing Spotify, stopped working, even though the track says it's playing. I'm connected via Bluetooth ...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy S21 Ultra Operating System Android 11   My Question or Issue All of a sudden, the audio in my car, when playing Spotify, stopp...

Twosixtwo

Visitor

93117 Views

9 replies

1 likes

  • 93117 Views
  • 9 replies
  • 1 likes

Spotify PiP minidisplay crashing Android

PlanPremium DuoCountryBrazil DeviceMotorola Edge 40 Neo & Motorola G84Operating SystemAndroid 14 IssueWhen playing any content in video mode and press Android home button, calling the picture in picture minidisplay, the android crashes and restart. I...

Regular

Plan Premium Duo Country Brazil   Device Motorola Edge 40 Neo & Motorola G84 Operating System Android 14   Issue When playing any content in video mode and press Android home...

Amay

Spotify Star

784 Views

3 replies

0 likes

  • 784 Views
  • 3 replies
  • 0 likes

Search playback

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next song would be another of the results and not the next...

Newbie

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next so...

TanyaS

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Bug in Valentines share pop-up

PlanPremiumCountryUK & NIDevicePixel 6aOperating SystemAndroid 15 My Question or IssueThe Valentines day promotional pop-up is getting the user's country incorrect. I received the pop-up with correct country (UK & NI) but from the share dialogue it s...

Casual Listener

Plan Premium Country UK & NI Device Pixel 6a Operating System Android 15   My Question or Issue The Valentines day promotional pop-up is getting the user's country incorrect. I rec...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes