Audio stuck in mono

[sandrob]

having the same problem here. TCL 20SE.

[Novy]

Hey there @sandrob,

Thanks for reaching out. Hope you don't mind us moving your reply to a new thread. 

Would you mind letting us know the exact OS version and the Spotify version currently running on your device?

Also, can you confirm if you've already tried performing a clean reinstall of the app to see if that makes any difference?

We'll be on the lookout for your reply.

[sandrob]

Android version: 11

Spotify version: 9.048.380.

and no I haven't uninstalled and reinstall because everyone on this post said that it didn't work and I don't wanna lose all my downloaded music for nothing.

[Ivelina]

Thanks for the response @sandrob.

Could you let us know if you were previously able to listen in stereo and if yes, did you notice when Spotify started playing in mono? Does this happen with other apps on your phone?

Additionally, please confirm if you're able to toggle on/off the Mono Audio setting in the Spotify app or if it's greyed out for example.

Something else that comes to mind is if you've got any other apps/settings on your device which may be interfering with the sound, please disable or change them to test if this will make a difference.

You've let us know that you're currently on Android 11, however, there seems to be a newer OS-version for your mobile phone and it's a good idea to update it if it's possible.

Lastly, if none of the suggestions make a change I recommend a clean reinstall with these steps just in case. It's more detailed than a regular one and often helps resolve different issues. I understand that it's not ideal to have to download your content again afterwards, but the reinstall also ensures you're using the newest app version.

Appreciate the cooperation and we'll be on the lookout for your response.

[sandrob]

I already had checked the mono settings of the phone itself and it wasn't it.

the audio came back to stereo by itself, I don't know if you rolled an update overnight or something.

and I no, I can't upgrade my OS any further than this.