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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27331 Views
  • 59 replies
  • 23 likes
  • 27331 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870184 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870184 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24692 Views
  • 3 replies
  • 0 likes
  • 24692 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't let me play any music, app just is permanently loading

PlanPremiumCountryPortugalDevicePOCO X3 ProOperating SystemMIUI Global 14.0.2Android 13 My Question or IssueInitially the app started taking a long time to load, it always showed up "No internet connection" despite it being connected, but in about 1 ...

  • Newbie
  • Plan Premium Country Portugal Device POCO X3 Pro Operating System MIUI Global 14.0.2 Android 13   My Question or Issue Initially the app started taking a long time to load, it always ...
  • Eni
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV app ignores that songs were hidden on other devices and still shows them.

PlanPremiumCountryUSDeviceSony Bravia: Android 9Samsung S22 Ultra: Android 11PC(s): Windows 10&11 My Question or Issue Spotify for Android TV v 1.76.1 will show songs in a playlist (not even greyed out) that have been hidden from said playlist on my ...

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  • Regular
  •   Plan Premium Country US Device Sony Bravia: Android 9 Samsung S22 Ultra: Android 11 PC(s): Windows 10&11   My Question or Issue  Spotify for Android TV v 1.76.1 w...
  • Lyubka
  • Moderator
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Headset Play/Pause/Skip - Forward/Backward NOT WORKING

PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...

  • Casual Listener
  • Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0   My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume...
  • Azazel2205
  • Casual Listener
  • 7889 Views
  • 5 replies
  • 2 likes
  • Android
    backward
    bluetooth
    bug
    control
    Forward
    headset
    media
    media control
    media keys
    pause
    Play
    repeating
    skip
  • 7889 Views
  • 5 replies
  • 2 likes

Superuser Contribution Equalizer Issues Bass Boost

PlanPremiumCountry United StatesDevice(Pixel 7)Operating System(Android 14) My Question or IssueWhen enabling Equalizer, bass boost is now automatically on, making the music sound flat when its set at none, when sliding the bass boost enhancement all...

  • Casual Listener
  •   Plan Premium Country  United States Device (Pixel 7) Operating System (Android 14)   My Question or Issue When enabling Equalizer, bass boost is now automatically on, maki...
  • AlejaR
  • Moderator
  • 366 Views
  • 4 replies
  • 0 likes
  • 366 Views
  • 4 replies
  • 0 likes

Superuser Contribution background play

I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.

  • Visitor
  • I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.
  • Eni
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution If a playlist is in shuffle, switching to normal only plays one song

PlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueWhen opening a playlist and changing from shuffle to shuffle off, it will only play the current song and then stop. To escape this I need to turn shuffle off and ...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 6 Operating System Android 14   My Question or Issue When opening a playlist and changing from shuffle to shuffle off, it will only play th...
  • unclerk
  • Roadie
  • 364 Views
  • 4 replies
  • 2 likes
  • 364 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Something went wrong error message

My Question or IssueSpotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app ...

  • Newbie
  • My Question or Issue Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "S...
  • Eni
  • Moderator
  • 486 Views
  • 3 replies
  • 1 likes
  • "Bug"
    andriod
    App doesn’t work
  • 486 Views
  • 3 replies
  • 1 likes

No song radio on Android

I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does it only work on pc?PlanFreeCountrydenmarkDeviceGoogle Pi...

  • Casual Listener
  • I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does ...
  • Amayy
  • Spotify Star
  • 272 Views
  • 5 replies
  • 0 likes
  • 272 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Queue button broken (greyed out)

PlanPremium (Student)CountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueI use the queue function often to see what songs I've added and rearrange/remove them, as well as see what auto-play has put in shuffle. A few days ag...

  • Casual Listener
  • Plan Premium (Student) Country US Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue I use the queue function often to see what songs I've added and rearrange/...
  • Vasil
  • Moderator
  • 10524 Views
  • 7 replies
  • 2 likes
  • 10524 Views
  • 7 replies
  • 2 likes

Superuser Contribution check box

Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left over.... a check box ability makes it MUCH EASIER to rem...

  • Casual Listener
  • Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left o...
  • dls_se
  • Newbie
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Download progress indicator is not updating

PlanPremiumCountryUSADevice(multiple) My Question or IssueIf you start downloading a playlist and then go into that playlist, the download progress indicator won't move although songs are actually downloading. This also happens in the Liked Songs pla...

Progress_Bar_spotify.jpg
  • Music Fan
  • Plan Premium Country USA Device (multiple)   My Question or Issue If you start downloading a playlist and then go into that playlist, the download progress indicator won't move although ...
  • kd_techniques
  • Newbie
  • 7581 Views
  • 10 replies
  • 0 likes
  • 7581 Views
  • 10 replies
  • 0 likes

Solved!! How to deactivate autoplay at the new home screen

I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possible to deactivate that?

  • Visitor
  • I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possib...
  • Ali1453
  • Visitor
  • 21594 Views
  • 117 replies
  • 172 likes
  • 21594 Views
  • 117 replies
  • 172 likes

Solved!!Superuser Contribution Unhide song

How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not talking about a plalist. Galaxy s8

  • Casual Listener
  • How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not ta...
  • Galerius
  • Casual Listener
  • 285551 Views
  • 56 replies
  • 11 likes
  • Unhide
  • 285551 Views
  • 56 replies
  • 11 likes

Superuser Contribution Pitch wobbles when streaming music

Plan: PremiumCountry: UKDevice: Samsung Galaxy A20eOperating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up to premium, and listening over WiFi and mobile data I've noticed quite often that the pitch of music wo...

  • Casual Listener
  • Plan: Premium Country: UK Device: Samsung Galaxy A20e Operating System: Android 11   My Question or Issue   Hi Spotify Community,   I've recently signed up...
  • AlejaR
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

AI DJ bug report - DJ playback broken across all Spotify services after previously having no issues.

UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I created, both new accounts had no issues using the DJ...

  • Regular
  • UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I cr...
  • AI_DJ_Broken
  • Regular
  • 1027 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
  • 1027 Views
  • 3 replies
  • 2 likes

Can't play certain songs when connected via Bluetooth

I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another device. I pay for a family premium and I'm pretty annoye...

  • Newbie
  • I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing  to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another...
  • PDmusic
  • Casual Listener
  • 2029 Views
  • 4 replies
  • 1 likes
  • 2029 Views
  • 4 replies
  • 1 likes

Spotify wont open on Pixel 6a

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6a My Question or IssueFor the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried force-stopping and resetting the app, re-installing (and leaving beta), and ...

  • Visitor
  • Plan Premium Country United States Device Google Pixel 6a   My Question or Issue For the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried forc...
  • unseenlarks
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution recover search history

PlanFreeCountryVenezuela Device(LG G7)Operating System(Android 9 ) My Question or Issuehi..i opened the app and my search history was dissapeared, so i´d like to know if there are any option to recover it. thanks in advance

  • Visitor
  • Plan Free Country Venezuela   Device (LG G7) Operating System (Android 9 )   My Question or Issue hi.. i opened the app and my search history was dissapeared, so i´d like to kno...
  • MihailY
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution play / stop controls not showing up on lockscreen widget

PlanFree/PremiumCountryGermanyDeviceXiaomi 12 ProOperating SystemAndroid 13 My Question or IssueThe play / pause button as well es the progress bar is missing, the only buttons available on the lockscreen are shuffle / like / devices.I tried all the ...

  • Music Fan
  • Plan Free/Premium Country Germany Device Xiaomi 12 Pro Operating System Android 13   My Question or Issue The play / pause  button as well es the progress bar is missing, the only...
  • jadesculptor
  • Casual Listener
  • 2799 Views
  • 19 replies
  • 1 likes
  • 2799 Views
  • 19 replies
  • 1 likes