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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5209 Views

0 replies

6 likes

  • 5209 Views
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  • 6 likes

Superuser Contribution App loose last played song and playlist when it should start playing

PlanPremiumCountryCzech RepublicDeviceSony Xperia 10VOperating SystemAndroid 14 My IssueVery often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app loads (after get in the car), it shows shortly correctly actual playing song (wh...

Music Fan

Plan Premium Country Czech Republic Device Sony Xperia 10V Operating System Android 14   My Issue Very often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app load...

Benik3

Music Fan

1890 Views

17 replies

0 likes

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  • 17 replies
  • 0 likes

Superuser Contribution Spotify song switch transition is not smooth

PlanPremiumCountryGERMANYDeviceOnePlus 12 (16GB RAM/1TB ROM)Operating SystemOxygenOS 14.0.0.830 ( CPH2581_14.0.0.830(EX01) ), Android 14 My Question or IssueWhen switching a song, the transition is not smooth even with top notch hardware and one of t...

Casual Listener

Plan Premium Country GERMANY Device OnePlus 12 (16GB RAM/1TB ROM) Operating System OxygenOS 14.0.0.830 ( CPH2581_14.0.0.830(EX01) ), Android 14   My Question or Issue When switching a ...

aecid

Gig Goer

1682 Views

3 replies

0 likes

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Superuser Contribution Fallas en la app.

Tengo ya semanas con este problema de la app Spotify, tarda en cargar la app y en reproducir la música, ya reinicie mi celular y también desinstale la app y la volví a instalar y sigue igual y ya llevo unas tres semanas con ese problema .

Newbie

Tengo ya semanas con este problema de la app Spotify, tarda en cargar la app y en reproducir la música, ya reinicie mi celular y  también desinstale la app y la volví a instalar y sigue igual y ...

SorathCSG

Casual Listener

698 Views

3 replies

1 likes

  • 698 Views
  • 3 replies
  • 1 likes

Superuser Contribution when i use mobile data to use spotify in mobile it doesnt work

so when i turn on mobile data while having 10GBs when i open spotify it says "spotify is currently set to offline"

Visitor

so when i turn on mobile data while having 10GBs when i open spotify it says "spotify is currently set to offline"

9wzwl7uq3ys2x4h48zbn

Casual Listener

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

Unlike/Delete Full Album

PlanPremiumCountryCanadaDeviceSonyOperating System Android My Question or IssueSo if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but this action doesn't automatically unlike the songs in the album (does remove it from t...

Casual Listener

Plan Premium Country Canada Device Sony Operating System  Android    My Question or Issue So if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but...

jdtemple

Gig Goer

610 Views

2 replies

0 likes

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  • 2 replies
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Solved!!Superuser Contribution Downloaded Podcasts Still Consume Data

PlanPremiumCountryUnited StatesDevicePixel 3XLOperating SystemAndroid 11 My Question or IssueI was on a road trip yesterday, and had downloaded several podcast episodes in advance. I noticed that when I'd drive out of my cellular coverage area, the p...

Gig Goer

Plan Premium Country United States Device Pixel 3XL Operating System Android 11   My Question or Issue I was on a road trip yesterday, and had downloaded several podcast episodes in ad...

jdtemple

Gig Goer

7670 Views

9 replies

0 likes

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Superuser Contribution Why are my downloads disappearing every day? Spare me the generic reply pls

My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, comments, even watched videos and none of the solutio...

Regular

My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, co...

Meoaka

Visitor

5438 Views

18 replies

1 likes

  • 5438 Views
  • 18 replies
  • 1 likes

Superuser Contribution [Android Auto] Last/Next button switched

PlanPremiumCountryGermanyDeviceSamsung Galaxy S24 UltraOperating SystemAndroid 14, One UI 6.1 My Question or IssueWhen connecting to Android Auto and listening to a playlist, as soon as you stop and start the car again the last title/next title butto...

Regular

Plan Premium Country Germany Device Samsung Galaxy S24 Ultra Operating System Android 14, One UI 6.1   My Question or Issue When connecting to Android Auto and listening to a playlist,...

Beskkov

Visitor

1493 Views

11 replies

1 likes

  • 1493 Views
  • 11 replies
  • 1 likes

Superuser Contribution My phone keeps restarting whenever i listen to songs from spotify.

It started 2 days ago and it still hasn't stopped. The phone samsung a52s 5g just goes blank and restarts on its own if i have spotify running on the background. I brought the premium and its still happening please help.

Visitor

It started 2 days ago and it still hasn't stopped. The phone samsung a52s 5g just goes blank and restarts on its own if i have spotify running on the background. I brought the premium and its still h...

MihailY

Moderator

465 Views

2 replies

1 likes

  • 465 Views
  • 2 replies
  • 1 likes

Where is my money

Please confirm my payment

Visitor

Please confirm my payment

Maxim

Spotify Star

251 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Swiping a track to queue it immediately after playing skips current song

On Android - App Version: 8.9.94.470When I play a song then immediately swipe to queue a track right it skips the current playing song and starts playing the queued track

Casual Listener

On Android - App Version: 8.9.94.470 When I play a song then immediately swipe to queue a track right it skips the current playing song and starts playing the queued track

Eni

Moderator

204 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Audio stops working when switching apps

So Im currently having a rather weird bug (?) with my Spotify lately.When listening to Music on my Phone (Pixel 7, all current updates) and I switch to a different App like Instagram or youtube (or really any app that can play audio) while my Spotify...

Visitor

So Im currently having a rather weird bug (?) with my Spotify lately. When listening to Music on my Phone (Pixel 7, all current updates) and I switch to a different App like Instagram or youtube (...

OscarDC

Moderator

536 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution music starts to play again after I hit pause

Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens a lot where, when I check my phone later, I see that...

Visitor

Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens...

Novy

Moderator

409 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Can't rewind or go to specific time in a song.

In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.

Visitor

In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.

Not applicable

6878 Views

7 replies

3 likes

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Superuser Contribution Why are the songs on my spotify not playing?

All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left it has almost 300. songs

Visitor

All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left i...

OscarDC

Moderator

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
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Superuser Contribution How can I get back autoplay from search results?

Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played.This was great for comparing covers, for example.Now, since at least a month, playback stops after first song.How can I ma...

Gig Goer

Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played. This was great for comparing covers, for example. Now, since at leas...

natalie04

Visitor

50863 Views

33 replies

14 likes

  • 50863 Views
  • 33 replies
  • 14 likes

Solved!!Superuser Contribution Podcast: last episode played finished or partially listened

Plan PremiumCountryFrance Device Operating SystemAndroid My Question or Issue Hello there,I cannot count how many podcasts are available on Spotify, some I listen are active for years.I've started some while they already have dozens of episodes.I use...

Regular

Plan  Premium Country France  Device   Operating System Android   My Question or Issue   Hello there, I cannot count how many podcasts are available on Spotify, s...

Mckl

Regular

2132 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Artist is dissappearing

PlanPremium duoCountryUsaDeviceMoto stylus 5g Operating SystemAndroid 12 My Question or Issue: what has happened to Emilie Autumn her albums are beginning to disappear I'm looking for enchant in particular

Casual Listener

  Plan Premium duo Country Usa Device Moto stylus 5g  Operating System Android 12   My Question or Issue: what has happened to Emilie Autumn her albums are beginning to disap...

ribezaz

Spotify Star

458 Views

3 replies

1 likes

  • 458 Views
  • 3 replies
  • 1 likes

Superuser Contribution Strange device in spotify connect

PlanPremiumCountryGermanyDeviceAll devicesOperating SystemAndroid, Windows 11, Chrome Browser I see a strange device in Spotify Connect, and I can’t delete it. At one point, I played something on it, and it started playing on my Echo Dot in the livin...

Newbie

Plan Premium Country Germany Device All devices Operating System Android, Windows 11, Chrome Browser   I see a strange device in Spotify Connect, and I can’t delete it. At one point, I ...

Eni

Moderator

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes