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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7126 Views

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Superuser Contribution Songs stop playing after 3 seconds

PlanPremiumCountryUKDeviceSamsung GalaxyMy Question or IssueI've tried everything other solutions have suggested: cleared the cache, settings on normal, uninstalled countless times, restarted my phone, logged out, etc; but nothing is working. Every s...

Newbie

Plan Premium Country UK Device Samsung Galaxy My Question or Issue I've tried everything other solutions have suggested: cleared the cache, settings on normal, uninstalled countless times, res...

Vasil

Moderator

606 Views

1 replies

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Superuser Contribution Track available on pc but not on phone

I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?

Visitor

I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?

OscarDC

Moderator

383 Views

1 replies

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Solved!!Superuser Contribution Disable Playback Controls

PlanFreeCountryNZDeviceOPPO A17Operating SystemAndroid 12 My Question or IssueI have a simple lock screen, and when I see the Spotify playback controls there, it ruins it, but that's not all. I want to find out how to disable the playback controls no...

Casual Listener

  Plan Free Country NZ Device OPPO A17 Operating System Android 12   My Question or Issue I have a simple lock screen, and when I see the Spotify playback controls there, it ruin...

cinche

Visitor

9231 Views

11 replies

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Superuser Contribution I am connected to the Internet but it shows No internet connection available

So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? 

Roadie

So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? ...

Eni

Moderator

446 Views

1 replies

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Superuser Contribution No streaming device found

My HiFi Receiver Yamaha RX-V683 is connected to my WiFi network and can be accessed with the Controller App, Yamaha MusicCast and Webinterface from my phone. However, Spotify doesn't connect from phone anymore. It once worked, but stopped doing so a ...

Regular

My HiFi Receiver Yamaha RX-V683 is connected to my WiFi network and can be accessed with the Controller App, Yamaha MusicCast and Webinterface from my phone. However, Spotify doesn't connect from pho...

Elena

Moderator

1516 Views

10 replies

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Superuser Contribution Cannot Interact with the media player

PlanFree/PremiumCountry Device(Realme c30s)Operating System(Android) My Question or IssueI can't Interact with the media player. I was able to use the buttons back then but now I can't even pause, play the next song or go back to the previous song.

Newbie

Plan Free/Premium Country   Device (Realme c30s) Operating System (Android)   My Question or Issue I can't Interact with the media player. I was able to use the buttons back then ...

Joan

Moderator

378 Views

1 replies

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Superuser Contribution Very Loud Sound

DeviceSamsung S24 PlusOperating SystemAndroid My Question or IssueWhenever I'm listening to a song on Spotify and I play another song while the other one is still playing, there's a very brief loud screeching sound before the other song plays. This o...

Newbie

Device Samsung S24 Plus Operating System Android   My Question or Issue Whenever I'm listening to a song on Spotify and I play another song while the other one is still playing, there's a ...

Susan_GP

Moderator

546 Views

1 replies

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Superuser Contribution Not all buttons and menu items are accessible in 1280x720 resolution (android car radio unit)

PlanFree/PremiumCountryUSDeviceEonon car radio unit with 10 inch screen at 1280x720Operating SystemAndroid My Question or IssueI am unable to access all functions and menu options on my car radio unit. I believe this is due to the resolution of the s...

Regular

Plan Free/Premium Country US Device Eonon car radio unit with 10 inch screen at 1280x720 Operating System Android   My Question or Issue I am unable to access all functions and menu op...

FabianJRA

Newbie

953 Views

6 replies

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Moving Downloaded Library

PlanPremiumCountryUKDeviceOpp0 A77Operating SystemAndroid My Question or IssueI noticed my phone slowing down so I went through the usual checks on it including looking at storage. Whilst I was not completely out of storage space I did have 9Gb of do...

Music Fan

Plan Premium Country UK Device Opp0 A77 Operating System Android   My Question or Issue I noticed my phone slowing down so I went through the usual checks on it including looking at st...

570 Views

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Superuser Contribution The app takes control with another device

I am facing an issue with Spotify on both devices. Both of my devices are Samsung Galaxy S8 and Lenovo Duet Chromebook 10.1, and they are signed in to my same account. When I sign in to my Lenovo Duet Chromebook 10.1 after putting in my PIN or passwo...

Roadie

I am facing an issue with Spotify on both devices. Both of my devices are Samsung Galaxy S8 and Lenovo Duet Chromebook 10.1, and they are signed in to my same account. When I sign in to my Lenovo Due...

Ivelina

Moderator

500 Views

1 replies

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Superuser Contribution Spotify won't play two specific episodes of a podcast

I am trying to listen to episodes 147 and 147 of "The Rest is Politics" and I cannot. They won't play on my Android phone app, my desktop app or the browser (even in incognito). I have logged out and in, restarted my computer, emptied the cache, rein...

Newbie

I am trying to listen to episodes 147 and 147 of "The Rest is Politics" and I cannot. They won't play on my Android phone app, my desktop app or the browser (even in incognito). I have logged out and...

Novy

Moderator

685 Views

2 replies

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Superuser Contribution Spotify closes after 10 minutes in the background

PlanPremiumDeviceS23+Operating SystemAndroid 14, One Ui 6.1My Question or IssueEver since I have updated to One UI 6 on my s23+, the playback notification from Spotify disappears after pausing music for exactly 10 minutes in the background, and it's ...

Newbie

Plan Premium Device S23+ Operating System Android 14, One Ui 6.1 My Question or Issue Ever since I have updated to One UI 6 on my s23+, the playback notification from Spotify disappears afte...

Eni

Moderator

843 Views

4 replies

1 likes

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Superuser Contribution Playlist link direct into app does not work anymore! (Just one day)

PlanFree/PremiumCountryGermany, but I think the problem is globally. DeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI just recognized that playlist links direct into the Spotify app do not work anymore.They just lead to ...

Regular

Plan Free/Premium Country Germany, but I think the problem is globally.   Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I just recognized tha...

Yordan

Moderator

2179 Views

6 replies

1 likes

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Superuser Contribution No aparece ningún icono. (Descarga, me gusta, botón de reproducción etc)

Al momento de ingresar a mi cuenta desaparecieron todos los iconos, como el botón de reproducción, descarga, me gusta, tres puntos, compartir etc.) en ningún dispositivo que ingrese mi cuenta aparecen los íconos.

Casual Listener

Al momento de ingresar a mi cuenta desaparecieron todos los iconos, como el botón de reproducción, descarga, me gusta, tres puntos, compartir etc.) en ningún dispositivo que ingrese mi cuenta aparece...

Joan

Moderator

1175 Views

4 replies

1 likes

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Superuser Contribution Your Sound Capsule is showing the wrong playlist

In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the same. It's probably based on the current month, not ...

Newbie

In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the s...

AlejaR

Moderator

1139 Views

1 replies

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Superuser Contribution i can not use the playback settings on my samsung

I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it

Visitor

I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it

Eni

Moderator

418 Views

1 replies

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Superuser Contribution DJ not showing up even though all my other friends have it

I bought Premium today to try out the DJ, it's not showing up no matter what. Even one of my friends have it on an older device. I'm on Android 10

Visitor

I bought Premium today to try out the DJ, it's not showing up no matter what. Even one of my friends have it on an older device. I'm on Android 10

RAFTAEL

Visitor

728 Views

2 replies

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Superuser Contribution Music start playing while in phone call

while in the preference music and i am suggested a song and i press the (-) to not hear the song again, if you get a phone call at the same time and press to take the phone call right after pressing (-) then it will play the next song.

Visitor

while in the preference music and i am suggested a song and i press the (-) to not hear the song again, if you get a phone call at the same time and press to take the phone call right after pressing ...

Ivelina

Moderator

2333 Views

1 replies

0 likes

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