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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35991 Views
  • 64 replies
  • 25 likes
  • 35991 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Poor audio volume using Android Auto and Spotify

Hi, I use my Andoid phone in my car via Android Auto Google Pixel 3aXLAndrid version 9Spotify version 8.5.17.676 Vauxhall Astra - Unit R4.0 HW version: E2SW versiom: IP25.1.1(1.25.1.10)AIPL version: 1.0.0.0 The volume on Spotify is very low. Other mu...

  • Casual Listener
  • Hi,   I use my Andoid phone in my car via Android Auto   Google Pixel 3aXL Andrid version 9 Spotify version 8.5.17.676   Vauxhall Astra -  Unit R4.0  HW versio...
  • BigTuna40
  • Regular
  • 14672 Views
  • 19 replies
  • 4 likes
  • 14672 Views
  • 19 replies
  • 4 likes

Werbung schon nach kurzer Zeit obwohl halbe Stunde Werbefrei sein sollte?

Hallo Spotify User,ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"!Bei mir (verschiedene Geräte) kommt aber Werbung fast im...

  • Casual Listener
  • Hallo Spotify User, ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"! ...
  • Klabusterbär
  • Newbie
  • 10324 Views
  • 2 replies
  • 7 likes
  • Android
    Commercial
    free account
    freetime
    Windows 10
  • 10324 Views
  • 2 replies
  • 7 likes

Solved!!Superuser Contribution I cannot set the song I want as my alarm or if I can the song file changes

I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went into Spotify, found the song, added it to my liked...

  • Casual Listener
  • I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went...
  • bgthinks
  • Casual Listener
  • 1336 Views
  • 2 replies
  • 0 likes
  • 1336 Views
  • 2 replies
  • 0 likes

How do I turn off autoplay?

When every I get in my car, Spotify starts. I do not want this to happen.

  • Visitor
  • When every I get in my car, Spotify starts. I do not want this to happen.
  • kaworu_bloodpaw
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing music by opening the app

PlanPremiumCountrySwitzerlandDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueHey there, everytime I open the Spotify app, it automatically starts playing music. I don't want that and I haven't found a solution so far. Thank you ...

  • Casual Listener
  • Plan Premium Country Switzerland Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue Hey there, everytime I open the Spotify app, it automatically starts playin...
  • ANussman
  • Visitor
  • 2565 Views
  • 14 replies
  • 6 likes
  • 2565 Views
  • 14 replies
  • 6 likes

Solved!!Superuser Contribution Now playing view closes when adding to playlist

When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a track to the playlist in the "now playing" view, sw...

  • Music Fan
  • When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a ...
  • Yo-C
  • Music Fan
  • 1047 Views
  • 7 replies
  • 0 likes
  • 1047 Views
  • 7 replies
  • 0 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app ...
  • AlejaR
  • Moderator
  • 2151 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 2151 Views
  • 10 replies
  • 0 likes

Superuser Contribution Android app with large amount of downloaded content is slow and crashing

PlanPremium DuoCountryUSADevicePixel 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have observed that, the more media I have downloaded in Spotify for offline play, the slower the app gets at launch and search. As...

  • Newbie
  • Plan Premium Duo Country USA Device Pixel 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have observed that, the more media I have downloa...
  • FiftyOne
  • Casual Listener
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot Find Podcast Feature

PlanFree/PremiumCountrySri LankaDeviceSamsung S7 edgeOperating SystemAndroid Oreo My Question or IssueToday itself we got the Spotify facility to our country. But I cannot find the Podcast feature on my Spotify free Account.

  • Newbie
  • Plan Free/Premium Country Sri Lanka Device Samsung S7 edge Operating System Android Oreo   My Question or Issue Today itself we got the Spotify facility to our country. But I cann...
  • Rajeevan
  • Visitor
  • 6788 Views
  • 28 replies
  • 16 likes
  • 6788 Views
  • 28 replies
  • 16 likes

Superuser Contribution Local Files Sync, but Playlist Doesn't Recognize Them

PlanPremiumCountryUSDeviceGoogle Pixel 5a 5GOperating SystemAndroid 13 My Question or Issue So, starting on the 31st of January, my local files that I synced between my PC and my Android app suddenly unloaded, becoming grayed out. I've had this sort ...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 5a 5G Operating System Android 13   My Question or Issue   So, starting on the 31st of January, my local files that I synced between m...
  • Ivelina
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • Android
    local files
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Autoplay] not working

PlanPremiumCountryIsraelDeviceSamsung galaxy s8Operating SystemAndroid Pie My Question or IssueAutoplay not working. Sometimes it does and most of the times not.Autoplay is turned on in settings

  • Regular
  • Plan Premium Country Israel Device Samsung galaxy s8 Operating System Android Pie  My Question or Issue Autoplay not working.  Sometimes it does and most of the times not. Autopl...
  • Vi5
  • Newbie
  • 30542 Views
  • 64 replies
  • 14 likes
  • autoplay
  • 30542 Views
  • 64 replies
  • 14 likes

Superuser Contribution My phone refuses to download playlists/songs/content

PlanPremiumCountryPhilippines Device(Realme GT Master Edition)Operating System(Android 13) My Question or IssueI have 3 devices in total, 2 of my devices downloads content as they should, but in my main phone whenever I try to download content it loa...

  • Visitor
  • Plan Premium Country Philippines  Device (Realme GT Master Edition) Operating System (Android 13)   My Question or Issue I have 3 devices in total, 2 of my devices downloads conte...
  • Susan_GP
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution the operation is not supported if the device is not the active playback device

Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device. When i try to "shuffle play" my downloaded songs, spotify on my watch s...

  • Music Fan
  • Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2 Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device.    Whe...
  • Jposlin
  • Newbie
  • 34300 Views
  • 24 replies
  • 5 likes
  • tizen
    TizenOS
  • 34300 Views
  • 24 replies
  • 5 likes

Superuser Contribution [Android] Order of first song in playlist different on mobile

PlanPremiumCountryThe NetherlandsDeviceSamsung Note10 LiteOperating SystemAndroid 13 My Question or IssueI have several playlists where the first song has suddenly swapped places with another song further down the playlist order. The order on desktop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Note10 Lite Operating System Android 13   My Question or Issue I have several playlists where the first song has suddenly swapped pl...
  • Ivelina
  • Moderator
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Superuser Contribution Status Bar And Navigation Bar Won't Hide When Fullscreen

PlanPremiumCountryIndonesiaDeviceRedmi Note 9Operating SystemAndroid 13 My Question or IssueWhen I go Fullscreen watching a video podcast on Spotify, the video is on Fullscreen but the Status Bar and the Navigation Bar wont hide, it's really annoying...

  • Regular
  • Plan Premium Country Indonesia Device Redmi Note 9 Operating System Android 13   My Question or Issue When I go Fullscreen watching a video podcast on Spotify, the video is on Fullscre...
  • ZeeJitsu
  • Regular
  • 3329 Views
  • 31 replies
  • 1 likes
  • 3329 Views
  • 31 replies
  • 1 likes

Superuser Contribution Music keeps pausing when I leave the screen.

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into the app.

  • Visitor
  • Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into th...
  • Maria
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fifa 2009 playlist glitches out the whole app

When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not play the song). If I try to play any other songs after thi...

  • Visitor
  • When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not pla...
  • GraysonWyatt01
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Music saving to SD card is very slow vs internal memory - Spotify is freezing

Hi, can somebody help me with this problem - If I store my offline music in internal memory of my S4 mini (~4GB), it's way faster than on my 64G sd card (samsung class10 xc). When I store offline music on SD card, Spotify is just very slow, almost no...

  • Regular
  • Hi, can somebody help me with this problem - If I  store my offline music in internal memory of my S4 mini (~4GB), it's way faster than on my 64G sd card (samsung class10 xc). When I store offli...
  • vaajy
  • Roadie
  • 4921 Views
  • 19 replies
  • 1 likes
  • 4921 Views
  • 19 replies
  • 1 likes

Superuser Contribution SD card performance issue fix

Hello everyone, I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus. i've always bought cheap sd cards to massively increase storage at a relatively cheap cost. But whenev...

  • Music Fan
  • Hello everyone,   I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus.   i've always bought cheap sd cards...
  • vaajy
  • Roadie
  • 1653 Views
  • 2 replies
  • 2 likes
  • Android
    cheap
    fast
    Fix
    sd card
    slow
  • 1653 Views
  • 2 replies
  • 2 likes