Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201291 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545422 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453039 Views
571 replies
38 likes
PlanPremiumCountryN.Z. Device Samsung Operating System Android My Question or IssueHow do I delete unused no longer wanted folders or music, podcasts
Plan Premium Country N.Z. Device Samsung Operating System Android My Question or Issue How do I delete unused no longer wanted folders or music, podca...
Spotify Star
307 Views
1 replies
0 likes
A música mudam sozinhas as vezes volto pra onde esta é logo em seguida muda de novo , não dando tempo nem de ouvir a musica Translation: The music changes on its own; sometimes I go back to where it was, and then it changes again, not even giving me ...
A música mudam sozinhas as vezes volto pra onde esta é logo em seguida muda de novo , não dando tempo nem de ouvir a musica Translation: The music changes on its own; sometimes I go...
Moderator
13446 Views
3 replies
1 likes
What can I do?
What can I do?
Moderator
2184 Views
3 replies
0 likes
I've click the invitation link but don't know why its not working
I've click the invitation link but don't know why its not working
Spotify Star
9188 Views
3 replies
1 likes
My app will not open or play the last couple of days.
My app will not open or play the last couple of days.
Moderator
389 Views
1 replies
0 likes
My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination.Can I either get her old account back for her which had...
My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination. Ca...
Moderator
291 Views
1 replies
0 likes
PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...
Plan Premium Family Country Slovakia Device Nothing Phone (1) Operating System Android 14 My Question or Issue I am a spotify alpha tester, so I count with stuff like this happening,...
Casual Listener
10359 Views
9 replies
2 likes
PlanPremiumCountryUKDeviceSamsung Galaxy A3Operating SystemAndroid 6.0.1 My Question or IssueWhenever I try to view a playlist or album I get a perpetual green loading icon. I can play and pause fine (but only the last played list, because when I try...
Plan Premium Country UK Device Samsung Galaxy A3 Operating System Android 6.0.1 My Question or Issue Whenever I try to view a playlist or album I get a perpetual green loading icon. ...
Spotify Star
1288 Views
6 replies
1 likes
I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix.I Uninstaller the app and reinstalled it using my email and password. My playlist is missing. Do I still have an active ac...
I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix. I Uninstaller the app and reinstalled it using my email and password....
Moderator
537 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...
Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen o...
Newbie
9421 Views
21 replies
4 likes
PlanFree/PremiumCountryUnited Kingdom DeviceOnePlus 10TOperating SystemAndroid My Question or IssueSince an update 3 days ago Spotify won't open on my phone. Restarted the phone, force quit Spotify and reinstalled Spotify, same issue
Plan Free/Premium Country United Kingdom Device OnePlus 10T Operating System Android My Question or Issue Since an update 3 days ago Spotify won't open on my phone. Restarted t...
Moderator
580 Views
1 replies
0 likes
It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and controls, instead it opens Spotify app instead, which...
It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and co...
Newbie
10586 Views
16 replies
1 likes
PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?
Plan Premium Country UK Device Xperia 1 iii Operating System Android 12 My Question or Issue On the album view the art is really low resolution. It looks aw...
Newbie
22646 Views
79 replies
13 likes
PlanFree CountryBelgium DeviceMoto g60s Operating SystemAndroid 12 My Question or Issuemusic does not appear in every playlist (see attachment for example)
Plan Free Country Belgium Device Moto g60s Operating System Android 12 My Question or Issue music does not appear in every playlist (see attachment for ...
Moderator
661 Views
3 replies
0 likes
Operating System: Android 9 Hi!I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/signal strength. So I would like to know the following:if I downlo...
Operating System: Android 9 Hi! I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/sign...
Casual Listener
3112 Views
8 replies
0 likes
Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to click on a episode read the synopsis, then add it to qu...
Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to clic...
Moderator
976 Views
5 replies
0 likes
I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick second. This problem can be shown in my video attach...
I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick s...
Casual Listener
450 Views
2 replies
0 likes
'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
Not applicable
658 Views
2 replies
0 likes
I use an android app. The ads are explicitly spotify ads.
I use an android app. The ads are explicitly spotify ads.
Spotify Star
301 Views
1 replies
0 likes
Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it used to, it shows the blank space like it was playi...
Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it ...
Moderator
6471 Views
28 replies
2 likes
