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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution How can I replay a podcast episode?

PlanPremiumCountry NetherlandsDeviceLG G6Operating SystemAndroid My Question or Issue How do I listen to a podcast episode that I've already listened to? I often fall asleep listening to a podcast, but I still want to listen to the full episode awake...

  • Newbie
  • Plan Premium Country  Netherlands Device LG G6 Operating System Android   My Question or Issue  How do I listen to a podcast episode that I've already listened to? I often fa...
  • Subject42
  • Visitor
  • 28656 Views
  • 17 replies
  • 15 likes
  • 28656 Views
  • 17 replies
  • 15 likes

Superuser Contribution Podcast 'update date' is not accurate

In the page:Your Library -> Podcasts and shows (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right. For example - the last episode of a podcast date is actually today but it says updated 2 year...

  • Visitor
  • In the page: Your Library -> Podcasts and shows  (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right.   For example - the last...
  • Dylan0011
  • Visitor
  • 1460 Views
  • 12 replies
  • 1 likes
  • 1460 Views
  • 12 replies
  • 1 likes

Superuser Contribution How to link individual premium account to my new/different Google account

I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over

  • Visitor
  • I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over
  • Ivelina
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing by itself

My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this?PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, OneUI

  • Roadie
  • My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this? Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, O...
  • Maria
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not resuming after listening to something else

PlanfreeCountryaustraliaDevices10Operating Systemandroid 12 My Question or Issueon my old phone (s7), if spotify was playing music and i watched/listened to something else (youtube, reel, audio clip, etc), spotify would pause and then resume playing ...

  • Newbie
  • Plan free Country australia Device s10 Operating System android 12   My Question or Issue on my old phone (s7), if spotify was playing music and i watched/listened to something else (y...
  • Vmiller89
  • Visitor
  • 2303 Views
  • 2 replies
  • 1 likes
  • 2303 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify audio isn't playing in my car even though it says the track is playing

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueAll of a sudden, the audio in my car, when playing Spotify, stopped working, even though the track says it's playing. I'm connected via Bluetooth ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S21 Ultra Operating System Android 11   My Question or Issue All of a sudden, the audio in my car, when playing Spotify, stopp...
  • Voglers8776
  • Visitor
  • 56165 Views
  • 8 replies
  • 1 likes
  • 56165 Views
  • 8 replies
  • 1 likes

Superuser Contribution Song Covers do not show on random downloaded songs

A lot of songs are missing their covers and they only come back temporary after I connect to wifi. Screenshotshttps://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=sharing

  • Newbie
  • A lot of songs are missing their covers and they only come back temporary after I connect to wifi.   Screenshots https://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=s...
  • Novy
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The playlist UI is broken when adding from the song

PlanPremium FamilyCountryUkraineDevice(OnePlus Nord N10 5G)Operating System(Oxygen OS 11, Android 11) My Question or IssueWhen adding a song to playlist from "now playing" UI, playlists look like this On my other phone running Android 12 everything l...

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  • Regular
  • Plan Premium Family Country Ukraine Device (OnePlus Nord N10 5G) Operating System (Oxygen OS 11, Android 11)   My Question or Issue When adding a song to playlist from "now playing" UI...
  • BodomFox
  • Regular
  • 462 Views
  • 7 replies
  • 0 likes
  • 462 Views
  • 7 replies
  • 0 likes

Superuser Contribution Load downloaded songs first on poor internet connection

When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status changes to disconnected will it retrieve downloaded file...

  • Casual Listener
  • When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status chang...
  • tomekin
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why does most of my current queue disappear when I re-open Spotify?

I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also always have the "repeat all" option selected. But when ...

  • Regular
  • I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also alwa...
  • RM_7
  • Newbie
  • 3389 Views
  • 14 replies
  • 1 likes
  • 3389 Views
  • 14 replies
  • 1 likes

Superuser Contribution Cannot view mine or others profiles on web/browser

I'm convinced that this is a Spotify problem because it happens on both chrome AND GoogleIt's something that JUST started happening, it was fine last night. I thought it was because I did not have a profile, but even after making one the problem stil...

  • Newbie
  • I'm convinced that this is a Spotify problem because it happens on both chrome AND Google It's something that JUST started happening, it was fine last night. I thought it was because I did not have ...
  • Vasil
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Application crash after share

In offline mode, share button crashes applicationPlanPremium StudentCountryTurkeyDeviceSamsung Galaxy A24Operating SystemAndroid 14

  • Visitor
  • In offline mode, share button crashes application Plan Premium Student Country Turkey Device Samsung Galaxy A24 Operating System Android 14
  • Vasil
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music from black pink wont play

will PlanFamily PremiumCountry DeviceOneplus 7tOperating SystemAndroid My Question or IssueI don't know if this is happening with other artists however when I try to play any song from black pink it wont let me, it will just cancel any other music I ...

  • Casual Listener
  •  will  Plan Family Premium Country   Device Oneplus 7t Operating System Android   My Question or Issue I don't know if this is happening with other artists however when...
  • Rei_is_blinkeu
  • Visitor
  • 3438 Views
  • 6 replies
  • 0 likes
  • 3438 Views
  • 6 replies
  • 0 likes

Spotify Premium on Google Home (Android 14, April 2024)

I can't seem to link my Spotify Premium account to the Google Home app.I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spotify (for example, I don't have a '+' in the top left ...

  • Visitor
  • I can't seem to link my Spotify Premium account to the Google Home app. I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spot...
  • parkerga098
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium feature found glitch

I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open

  • Casual Listener
  • I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open
  • magnum2468
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Superuser Contribution i have a redmi note 12 pro and i cant change my spotify theme

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

  • Visitor
  • i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode
  • Novy
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify opening up on my phone when my wife turns it on on hers

This is slightly annoying. I find I'll be listening to an audiobook or something else on my phone. My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listening to and spotify will pop up with whatever my wife is listeni...

  • Regular
  • This is slightly annoying.  I find I'll be listening to an audiobook or something else on my phone.  My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listen...
  • Jduckueuueuw
  • Visitor
  • 4123 Views
  • 9 replies
  • 0 likes
  • 4123 Views
  • 9 replies
  • 0 likes