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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6872 Views

0 replies

7 likes

  • 6872 Views
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Superuser Contribution I can not turn off the data saver through Spotify

When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver

Casual Listener

When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver

Eni

Moderator

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Smart Shuffle function doesn't work

I have a Premium Individual Account but the smart shuffle function doesn't work. Before it did, but now it seems to be disappeared. Any suggestions to fix this problem?

Newbie

I have a Premium Individual Account but the smart shuffle function doesn't work. Before it did, but now it seems to be disappeared. Any suggestions to fix this problem?

zorgum

Visitor

4999 Views

2 replies

1 likes

  • 4999 Views
  • 2 replies
  • 1 likes

Superuser Contribution Pedi reembolso do Spotify Premium, emitiram, mas não recebi ele.

Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor

Visitor

Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor

Joan

Moderator

543 Views

1 replies

1 likes

  • 543 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify does not find my account

When trying to open my app (free plan) a message box appears advising that spotify cannot find my user name/email address. I know for sure that I entered my detail correctly. While trying to figure out what was wrong I created another account with my...

Casual Listener

When trying to open my app (free plan) a message box appears advising that spotify cannot find my user name/email address. I know for sure that I entered my detail correctly. While trying to figure o...

AlejaR

Moderator

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm having trouble logging into Spotify on my Android device when vpn isoff

I'm having trouble logging into Spotify on my Android deviceWhen my VPN is on Algeria, the program goes online for me and it works, but otherwise it tells me that you are offline and it doesn't work.

Visitor

I'm having trouble logging into Spotify on my Android device When my VPN is on Algeria, the program goes online for me and it works, but otherwise it tells me that you are offline and it doesn't wor...

Maria

Moderator

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now Playing bar missing on Android

The control bar never appears (see screenshot).There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones). I have tried all the suggested steps in that topic, including a clean re-install of the app, to no avail.De...

Newbie

The control bar never appears (see screenshot). There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones).  I have tried all the suggested steps in that top...

Brawls

Newbie

11008 Views

24 replies

13 likes

  • 11008 Views
  • 24 replies
  • 13 likes

Superuser Contribution Cannot play SPOTIFY via OK GOOGLE (Google Assistant)

PlanFree/PremiumCountry DeviceSamsung S22 UltraOperating SystemAndroid My Question or Issue"OK Google" "Play Spotify My Wife by the Who" DOES NOT WORK on my Samsung S22 Ultra. Tried reinstalling, rebooting, etc. Any ideas? RESPONSE from S22 Ultra: "I...

Newbie

    Plan Free/Premium Country   Device Samsung S22 Ultra Operating System Android   My Question or Issue "OK Google" "Play Spotify My Wife by the Who" DOES NOT WORK on...

srbar82

Casual Listener

7248 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Offline button disappeared

Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has disappeared. This means I can't use Spotify when I'm on...

Regular

Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has ...

k_dither

Roadie

11431 Views

14 replies

1 likes

  • 11431 Views
  • 14 replies
  • 1 likes

Superuser Contribution Android app slow/freezes

PlanFamilyCountryEnglandDeviceSamsung A12 Operating System(Android - up to date) My Question or IssueAndroid app registered SPOTIFY IS CURRENTLY OFFLINE when starting up. It takes about thirty seconds to clear. The offline mode is disabled anyway.It ...

Casual Listener

Plan Family Country England Device Samsung A12  Operating System (Android - up to date)   My Question or Issue Android app registered SPOTIFY IS CURRENTLY OFFLINE when starting up...

Novy

Moderator

1686 Views

3 replies

0 likes

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  • 3 replies
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Enable background activity

Hi folks have spotify on android. Keeps asking me to activaye the background activity permission and takes me to the settings but no options to change anything. now the app wont work if my phone screen locks or i move away from the app for a few minu...

Visitor

Hi folks have spotify on android. Keeps asking me to activaye the background activity permission and takes me to the settings but no options to change anything.   now the app wont work if my p...

verdys

Regular

2333 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Change Spotify as default player for mp3 and wav files.

When I download audio files (e.g. voice mail, podcast episodes) to my phone, Spotify is used as the default app to listen to them. Spotify won't play them, saying "Spotify can't play this right now. This track isn't available on your device" even tho...

Visitor

When I download audio files (e.g. voice mail, podcast episodes) to my phone, Spotify is used as the default app to listen to them. Spotify won't play them, saying "Spotify can't play this right now. ...

1829 Views

0 replies

0 likes

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Superuser Contribution Lost all my downloads after an app crash

So, I was listening to my music and suddenly, the app crashed and the music stopped playing. After that, all my downloads are gone. How to fix this?My phone is Samsung Galaxy S8 and the version is Android 9.0.

Roadie

So, I was listening to my music and suddenly, the app crashed and the music stopped playing. After that, all my downloads are gone. How to fix this? My phone is Samsung Galaxy S8 and the version is ...

Susan_GP

Moderator

747 Views

3 replies

1 likes

  • 747 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music albums are unplayable for my sm a15 5g

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryTrinidadDeviceSamsung Galaxy A 15 5gOperating Android One ui 6.0 My Question or Issue

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Trinidad Device Samsung Galaxy A 15 5g Operating And...

Eni

Moderator

565 Views

1 replies

1 likes

  • 565 Views
  • 1 replies
  • 1 likes

Solved!! 8.9.40.86 Keep Crushing

PlanPremiumCountryTurkeyDeviceXiaomi 14 Ultra Operating SystemAndroid App keep crushing, sonfar I tried clear cacge, delete data, uninstall and reinstal. its all same. my wife use Xiaomi 14 she has no problem. I'm sending the screen shoot of the erro...

Music Fan

Plan Premium Country Turkey Device Xiaomi 14 Ultra  Operating System Android   App keep crushing, sonfar I tried clear cacge, delete data, uninstall and reinstal. its all same. my ...

altiner_

Music Fan

1149 Views

6 replies

0 likes

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Superuser Contribution Cant play Albums, downloaded or online

Hi I have been using Spotify premium for some time, mainly on my Android phone.. Unfortunately in the last 2-3 weeks I haven't been able to load or play any albums.I can Search online and view my library and the albums are listed but if I click on th...

Newbie

Hi I have been using Spotify premium for some time, mainly on my Android phone..   Unfortunately in the last 2-3 weeks  I haven't been able to load or play any albums. I can Search ...

MartinT

Spotify Legend

384 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution En mi celular no me aparece la letra de las canciones

Las letras de las canciones que antes me aparecía ahora no aparece ninguna ni en inglés ni en Alemán. Yo pago el plan premium y son letras qué tenia antes sin pagar nada.

Visitor

Las letras de las canciones que antes me aparecía ahora no aparece ninguna ni en inglés ni en Alemán. Yo pago el plan premium y son letras qué tenia antes sin pagar nada.

MartinT

Spotify Legend

530 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution The "add to this playlist" interface often hangs after adding a song from search

PlanPremiumCountryUSDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueI usually manage playlists from my computer, or else will add things already in Liked Songs, but this past week I tried making a larger playlist using my phone of son...

Casual Listener

Plan Premium Country US Device Pixel 7 Pro Operating System Android 14   My Question or Issue I usually manage playlists from my computer, or else will add things already in Liked Song...

Jefffox18

Newbie

1628 Views

8 replies

0 likes

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  • 8 replies
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Solved!!Superuser Contribution app keeps crashing before opening

PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...

Casual Listener

Plan Premium Family Country Slovakia Device Nothing Phone (1) Operating System Android 14   My Question or Issue I am a spotify alpha tester, so I count with stuff like this happening,...

nj38

Casual Listener

9398 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Superuser Contribution Can't add songs to certain playlists on the phone

PlanPremiumCountryUSADeviceSamsung Galaxy 23+Operating SystemAndroid My Question or IssueCan't add songs to certain playlists on the phone but can with no issues on web

Newbie

Plan Premium Country USA Device Samsung Galaxy 23+ Operating System Android    My Question or Issue Can't add songs to certain playlists on the phone but can with no issues on web...

Joan

Moderator

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I turn off Connect?

PlanPremiumCountryUSA DeviceGalaxy S24Operating SystemAndroid My Question or IssueHow do I turn off Connect? My laptop is connected via BT to my speaker, and that's what I want it to play on. But when I leave the house with my phone and come home, it...

Newbie

Plan Premium Country USA   Device Galaxy S24 Operating System Android   My Question or Issue How do I turn off Connect?  My laptop is connected via BT to my speaker, and tha...

Joan

Moderator

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes