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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5213 Views

0 replies

6 likes

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Spotify URI and NFC - can they work together?

I want to use an NFC tag to open Spotify for Android to a specific album. If I use the URI spotify:album:6QaVfG1pHYl1z15ZxkvVDW then Spotify immediately opens on the homepage. It does not open the specific album. If I use: https://open.spotify.com/al...

Casual Listener

I want to use an NFC tag to open Spotify for Android to a specific album.   If I use the URI spotify:album:6QaVfG1pHYl1z15ZxkvVDW then Spotify immediately opens on the homepage. It does not op...

Fybe

Newbie

4858 Views

2 replies

5 likes

intent
NFC
Uri
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Superuser Contribution Why are my most listened songs of the last 12 months a copy of last year

Few days ago when I was looking at my stats I noticed the my top songs for the last year have suddenly became a copy of my last years wrapped results. I haven't listened to these songs in more than a year and a half. They just suddenly appeared out o...

Casual Listener

Few days ago when I was looking at my stats I noticed the my top songs for the last year have suddenly became a copy of my last years wrapped results. I haven't listened to these songs in more than a...

ry4n23

Newbie

1189 Views

4 replies

1 likes

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Superuser Contribution Make The Spotify Widget Usable On The Android Always On Display

Android Phones Have An Always On DisplayMost People Buy Android Phones From SamsungWith Samsung Phones, You Can Add Widgets To The Always On Display Using Goodlock, By Galaxy, A Subbrand Of Samsung. I Have Done This, But I'm Dissapointed Because The ...

Casual Listener

Android Phones Have An Always On Display Most People Buy Android Phones From Samsung With Samsung Phones, You Can Add Widgets To The Always On Display Using Goodlock, By Galaxy, A Subbrand Of Samsu...

anonymous58

Casual Listener

571 Views

2 replies

0 likes

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Spotify won't pair with my Bluetooth hearing aids

I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have increased the volume on the phone and in the app. Any...

Visitor

I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have in...

Not applicable

2149 Views

2 replies

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Superuser Contribution Audio quality drops after few seconds

I'am a spotify user for a while and got spotify premium recently.I set the audio quality to high for my downloads and downloaded some albums. When I start playing songs ,the audio quality drops dramatically after few seconds. In the beggining the qua...

Newbie

I'am a spotify user for a while and  got spotify premium recently. I set the audio quality to high for my downloads and downloaded some albums. When I start playing songs ,the audio quality dro...

hulklamasa

Newbie

953 Views

3 replies

2 likes

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Superuser Contribution playlist publik yang saya tidak bisa dilihat oleh orang lain

jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private playlist padahal saya sudah membuat playlist itu me...

Visitor

jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private ...

Ivelina

Moderator

2251 Views

5 replies

0 likes

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Superuser Contribution spotify is currently set to offline

i can play podcasts but not through my library, error message is Spotify is currently set to offline.

Visitor

i can play podcasts but not through my library, error message is Spotify is currently set to offline.

9wzwl7uq3ys2x4h48zbn

Casual Listener

2401 Views

2 replies

0 likes

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Superuser Contribution spotify doesn't work on phone but works on laptop

i have an android and did not have this issue till last year. i do use a vpn (wirevpn) on my phone but only for an hour or two a day. spotify doesn't work on it even when it is switched off. please help.

Casual Listener

i have an android and did not have this issue till last year. i do use a vpn (wirevpn) on my phone but only for an hour or two a day. spotify doesn't work on it even when it is switched off. please h...

Eni

Moderator

202 Views

1 replies

0 likes

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Superuser Contribution Spotify not letting me change audio quality.

Even after changing every possible setting to allow to get unrestricted access to internet and battery , still Spotify is not letting me change the audio quality.

Visitor

Even after changing every possible setting to allow to get unrestricted access to internet and battery , still Spotify is not letting me change the audio quality.

MortenHannibal

Visitor

2347 Views

4 replies

2 likes

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Superuser Contribution Performance issues. Player Screen.

DeviceGoogle Pixel 7Operating SystemAndroid 13 IssueSlowly the player screen opens.App is frustrating to use. Demo Video: https://drive.google.com/file/d/10ax_1ejrQTTfK93JFZWOC7QmygAQDPZA/view?usp=drivesdk

Regular

Device Google Pixel 7 Operating System Android 13   Issue Slowly the player screen opens. App is frustrating to use.   Demo Video: https://drive.google.com/file/d/10ax_1ejrQTT...

Dmitry_S

Regular

588 Views

3 replies

0 likes

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Superuser Contribution Music is muted when casting to Google TV

PlanPremiumDevice(Samsung Galaxy 9, Sony X90J Google TV My Question or IssueWhen I cast music to my new Smart TV visa my phone the musical always starts playing on mute by default. The volume on the tv is still at a normal level, you just can't hear ...

Casual Listener

  Plan Premium Device (Samsung Galaxy 9, Sony X90J Google TV   My Question or Issue When I cast music to my new Smart TV visa my phone the musical always starts playing on mute by de...

jacob4567

Casual Listener

3681 Views

10 replies

0 likes

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Solved!!Superuser Contribution Reinstalled, now app crashes on startup.

PlanPremiumCountryUnited StatesDeviceAndroid LG K7Operating SystemAndroid Lollipop My Question or IssueI was just looking to fix a small bug and one solution said to reinstall the app, so I did just that. I was only able to log in to the app again, n...

Casual Listener

Plan Premium Country United States Device Android LG K7 Operating System Android Lollipop   My Question or Issue I was just looking to fix a small bug and one solution said to reinstal...

OscarDC

Moderator

11692 Views

8 replies

0 likes

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Superuser Contribution Spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. Plan Free Device Kindle Fire Operat...

Casual Listener

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...

flynnt1953

Regular

13553 Views

73 replies

6 likes

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Jam keeps interfering with family member's phone and vice versa.

PlanPremiumCountry USA DeviceGalaxy Note20 Ultra (mine), Hubby has a Galaxy 51Operating SystemAndroid My Question or Issue: When trying to play my playlist on my phone, the JAM feature starts playing my playlist on my husband's phone, even after turn...

Casual Listener

Plan Premium Country USA   Device Galaxy Note20 Ultra (mine), Hubby has a Galaxy 51 Operating System Android   My Question or Issue:  When trying to play my playlist on my pho...

OldCatNewTracks

Casual Listener

308 Views

1 replies

0 likes

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Superuser Contribution viewing downloaded content shows all content after update

After the one of the most recent updates, when selecting the "Downloaded" category if I view any of my podcasts they will show the whole list of podcast episodes not just the downloaded ones, even in offline mode. This wasn't the case before and it s...

Casual Listener

After the one of the most recent updates, when selecting the "Downloaded" category if I view any of my podcasts they will show the whole list of podcast episodes not just the downloaded ones, even in...

AlejaR

Moderator

518 Views

3 replies

0 likes

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Superuser Contribution Remove devices from plan

2 android phones on my plan died (wont charge anymore to be able to open) The 2 new phones I got, cannot go offline now due to device limits. How can I remove the app from the old phones if I can't turn them on??

Visitor

2 android phones on my plan died (wont charge anymore to be able to open) The 2 new phones I got, cannot go offline now due to device limits. How can I remove the app from the old phones if I can't t...

Elena

Moderator

341 Views

1 replies

0 likes

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Superuser Contribution disconnect spotify from android app "clock"

When I set an alarm in CLOCK app. on my phone, spotify plays "Modern Wisdom" every time. I DO NOT WANT THIS. How can I make it stop?

Visitor

When I set an alarm in CLOCK app. on my phone, spotify plays "Modern Wisdom" every time. I DO NOT WANT THIS. How can I make it stop?

Joan

Moderator

3822 Views

4 replies

0 likes

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How to avoid Spotify to try to open mp3 files?

Hello. I'm using android and when I download a mp3 file and try to open it, Spotify is the default app (I never chose it), and it can't play it.How can I do to unlink mp3 files with Spotify? I wan't to use the default sound player of my phone.

Visitor

Hello. I'm using android and when I download a mp3 file and try to open it, Spotify is the default app (I never chose it), and it can't play it. How can I do to unlink mp3 files with Spotify? I wan'...

KatesHere

Community Legend

363 Views

1 replies

0 likes

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Superuser Contribution Duo Plan advertising won't close

PlanPremium IndividualCountryPolandDevice/OSSamsung Galaxy S22 Ultra (SM-S908B/DS), Android 14, One UI 6.1, Google security patch level: 1 October 2024 Issue has been started today. It looks like this:Open a Spotify appStart playing some musicSwitch ...

Newbie

Plan Premium Individual Country Poland Device/OS Samsung Galaxy S22 Ultra (SM-S908B/DS), Android 14, One UI 6.1, Google security patch level: 1 October 2024   Issue has been started today...

AlejaR

Moderator

277 Views

1 replies

0 likes

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Superuser Contribution Problemas de reprodução via Bluetooth

PlanPremiumCountryBrazilDeviceXiaomi MI A3Operating SystemAndroid 10 My Question or Issue90 % das vezes que conecto o dispositivo para reproduzir em aparelhos via bluetooth. A música é executada porém não é possível ouvir tocar nos aparelhos conectad...

Newbie

Plan Premium Country Brazil Device Xiaomi MI A3 Operating System Android 10   My Question or Issue 90 % das vezes que conecto o dispositivo para reproduzir em aparelhos via bluetooth. ...

Eni

Moderator

12442 Views

5 replies

0 likes

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