Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387675 Views

545 replies

34 likes

Account
Free
  • 387675 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

  • 8042 Views
  • 0 replies
  • 7 likes

Superuser Contribution Different volume level

PlanPremiumCountryIndonesia DeviceItel S23Operating SystemAndroid 12 My Question or IssueI'm using IEMDifferent volume level, left is louder Trying Facebook, yt, tiktok, reddit, Instagram, all normal, but only Spotify that has this problem Trying dif...

Casual Listener

  Plan Premium Country Indonesia   Device Itel S23 Operating System Android 12   My Question or Issue I'm using IEM Different volume level, left is louder  Trying Fa...

OscarDC

Moderator

398 Views

2 replies

0 likes

  • 398 Views
  • 2 replies
  • 0 likes

Can't play music

There seems to be an advertisment that won't play therefore I can't listen to songs

Visitor

There seems to be an advertisment that won't play therefore I can't listen to songs

alexei_wu

Regular

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Superuser Contribution Static in the left earbud when phone screen goes to sleep/times out

Whenever I am connected to my phone with a Bluetooth headset and listening to Spotify, as long as my screen is awake and active I have zero issues. The second that I lock my phone or my screen times out and goes to sleep, I will get static/crackling ...

Casual Listener

Whenever I am connected to my phone with a Bluetooth headset and listening to Spotify, as long as my screen is awake and active I have zero issues. The second that I lock my phone or my screen times ...

alexei_wu

Regular

764 Views

4 replies

0 likes

  • 764 Views
  • 4 replies
  • 0 likes

Superuser Contribution Explicit content filter not working

PlanFamilyCountryUnited KingdomDeviceSamsung Galaxy S8 and Bowers & Wilkins Formation FlexOperating SystemAndroid My Question or IssueIn the last week or so, the explicit content filter has stopped working. The setting is off to block explicit conten...

Regular

Plan Family Country United Kingdom Device Samsung Galaxy S8 and Bowers & Wilkins Formation Flex Operating System Android   My Question or Issue In the last week or so, the explicit...

ehigginsfreese

Visitor

14736 Views

31 replies

7 likes

Explicit
swearing
  • 14736 Views
  • 31 replies
  • 7 likes

Superuser Contribution Song plays with no sound and gets stuck

I've got this issue where if i losten to an album or playlist Spotify after playing a song goes to the next song but no audio plays. It also stays on that song and gets stuck. It will keep playing the song even if the song is over. Example the song i...

Casual Listener

I've got this issue where if i losten to an album or playlist Spotify after playing a song goes to the next song but no audio plays. It also stays on that song and gets stuck. It will keep playing th...

TRASTEROS

Visitor

1659 Views

5 replies

1 likes

  • 1659 Views
  • 5 replies
  • 1 likes

Solved!! Can't find repeat option on Android (Spotify Free)

PlanFreeCountrySpainDeviceXiaomi Redmi Note 5A PrimeOperating SystemAndroid Nougat 7.1.2 My Question or IssueI can't find the repeat option in the Now Playing section, I tried selecting the three points and all I've got is the Add to Library option a...

Newbie

Plan Free Country Spain Device Xiaomi Redmi Note 5A Prime Operating System Android Nougat 7.1.2   My Question or Issue I can't find the repeat option in the Now Playing section, I trie...

Not applicable

5390 Views

2 replies

0 likes

Android
repeat button
spotify free
  • 5390 Views
  • 2 replies
  • 0 likes

Solved!! I can't download my offline music

Hello, Spotify-Community! Since the new update with the new color of Spotify is out,I can't download my offline music on my Android anymore (HTC One M7).I'm in the same WLAN-Network, Spotify is on PC and Android open, but it's always said "Waiting fo...

Casual Listener

Hello, Spotify-Community!   Since the new update with the new color of Spotify is out, I can't download my offline music on my Android anymore (HTC One M7). I'm in the same WLAN-Network, Spo...

grahamalex

Newbie

6607 Views

9 replies

0 likes

  • 6607 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can I get stereo sound by using an Echo show 8 second edition and an Echo dot?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Ivelina

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Album songs won't play in order

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

estevangogh

Newbie

49890 Views

46 replies

1 likes

  • 49890 Views
  • 46 replies
  • 1 likes

Superuser Contribution (Smart) Shuffle not working when in car only

FIRST: Yes, I have already1) uninstalled, reinstalled,2) logged out, logged back in3) logged out, uninstalled, reinstalled, logged back inDevice: Samsung Galaxy S24 UltraPremium Family PlanI don't know what happened, but recently, I cannot use the sh...

Casual Listener

FIRST: Yes, I have already 1) uninstalled, reinstalled, 2) logged out, logged back in 3) logged out, uninstalled, reinstalled, logged back in Device: Samsung Galaxy S24 Ultra Premium Family Pl...

Dessi

Moderator

1146 Views

1 replies

0 likes

Android
application
Mobile
shuffle
Shuffle not working
smart shuffle
  • 1146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download or sync stuck on 77 of 98 always

Hello Folks, Every so often Spotify does an update of what I presume is one of my playlists. It always gets stuck on song 77 of 98. It will remain stuck for days if I do not force close Spotify. When I do that it is fine until the next time a sync ha...

Regular

Hello Folks,  Every so often Spotify does an update of what I presume is one of my playlists.  It always gets stuck on song 77 of 98.  It will remain stuck for days if I do not forc...

Ivelina

Moderator

943 Views

3 replies

0 likes

  • 943 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Canvas feature not loading/stopped working.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, as of last friday night my phone stopped loading the canvas videos in the applied song...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,...

Not applicable

47263 Views

48 replies

7 likes

  • 47263 Views
  • 48 replies
  • 7 likes

Solved!!Superuser Contribution The link to explore the "Fiction" category of podcasts is not working.

Bug for a few months now. Kept waiting for an update so posting.Pixel 6a. Android 14. Spotify App version 8.9.86.551.1. Tap "Search"2. Tap "Podcasts"3. Scroll to the bottom, and tap "See all"4. Under "Arts & Entertainment", tap "Fiction"Expected Beha...

Casual Listener

Bug for a few months now. Kept waiting for an update so posting. Pixel 6a. Android 14. Spotify App version 8.9.86.551. 1. Tap "Search" 2. Tap "Podcasts" 3. Scroll to the bottom, and tap "See ...

isgamus

Casual Listener

788 Views

5 replies

2 likes

  • 788 Views
  • 5 replies
  • 2 likes

Superuser Contribution cada vez que abro la canción y me aparece el video de fondo se me buguea

cuando pongo una canción que tenga video de fondo en mi celular se me buguea y no puedo hacer nada más, se me pone la pantalla en negro y no puedo ni pausar la canción. Si tengo espacio en mi celular y ya probé de todo (desinstale, borre datos) y nad...

Visitor

cuando pongo una canción que tenga video de fondo en mi celular se me buguea y no puedo hacer nada más, se me pone la pantalla en negro y no puedo ni pausar la canción. Si tengo espacio en mi celular...

Novy

Moderator

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Assistant not able to control Spotify?

I recently Switched from Samsung Devices (S10 and S21 FE) to a Pixel 7 Pro and Spotify is kinda driving me crazy on this device.- I used to be able to stop/close spotify by just swiping away the tile in the drop down menu. Now spotify just keeps play...

Casual Listener

I recently Switched from Samsung Devices (S10 and S21 FE) to a Pixel 7 Pro and Spotify is kinda driving me crazy on this device. - I used to be able to stop/close spotify by just swiping away the ...

Naganoble

Visitor

8941 Views

17 replies

0 likes

  • 8941 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Music doesn't start when connected to car

PlanPremiumCountryUSADeviceSamsung S10Operating SystemAndroid 12/One UI 4.0Spotify Version8.6.98.900 My Question or IssueSince updating to Android 12 (or coincidentally at the same time with a Spotify app update and not related to Android 12 update),...

Music Fan

Plan Premium Country USA Device Samsung S10 Operating System Android 12/One UI 4.0 Spotify Version 8.6.98.900   My Question or Issue Since updating to Android 12 (or coincidentally a...

Giselsa

Casual Listener

21772 Views

24 replies

3 likes

  • 21772 Views
  • 24 replies
  • 3 likes

Superuser Contribution spotify stops working on oneplus 10pro android 12

PlanPremiumCountryBrazilDeviceOneplus 10 PRoOperating System(android 12) My Question or Issuespotify app plays for a few minutes and crashes, I've uninstalled and installed again, cleared the cache, disabled access from nearby devices and it doesn't ...

Casual Listener

Plan Premium Country Brazil Device Oneplus 10 PRo Operating System (android 12)   My Question or Issue spotify app plays for a few minutes and crashes, I've uninstalled and installed a...

venkatM6

Casual Listener

1653 Views

5 replies

0 likes

  • 1653 Views
  • 5 replies
  • 0 likes

Superuser Contribution Jam

Arkadaşım benim jamime katılamıyor bende onun jamine katılıp bir süre sonra kendiğinden ayrıldı olarak gösteriyor

Visitor

Arkadaşım benim jamime katılamıyor bende onun jamine katılıp bir süre sonra kendiğinden ayrıldı olarak gösteriyor

AlejaR

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution While swiping on the progress bar, the song changes its volume

When I swipe the progress bar (right or left), the song's volume gets much higher. It happens even when I totally mute the phone. But when I do this again and again, at some point it returns to the previous volume. Is it my phone's problem?

Newbie

When I swipe the progress bar (right or left), the song's volume gets much higher. It happens even when I totally mute the phone. But when I do this again and again, at some point it returns to the p...

Vasil

Moderator

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes