Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

3890 Views

0 replies

6 likes

  • 3890 Views
  • 0 replies
  • 6 likes

Superuser Contribution The "add to this playlist" interface often hangs after adding a song from search

PlanPremiumCountryUSDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueI usually manage playlists from my computer, or else will add things already in Liked Songs, but this past week I tried making a larger playlist using my phone of son...

Casual Listener

Plan Premium Country US Device Pixel 7 Pro Operating System Android 14   My Question or Issue I usually manage playlists from my computer, or else will add things already in Liked Song...

Jefffox18

Newbie

1525 Views

8 replies

0 likes

  • 1525 Views
  • 8 replies
  • 0 likes

Superuser Contribution How to close the spotify app on phone?

Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spotify because I don't want my latest song to keep app...

Casual Listener

Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spot...

Grenvthewise

Regular

4987 Views

5 replies

0 likes

  • 4987 Views
  • 5 replies
  • 0 likes

Superuser Contribution Shuffle plays the exact same songs in the exact same order every single time.

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER. The playlist I usually listen too has around 120 songs, and eve...

Newbie

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER.   The...

Dmitrу

Roadie

55625 Views

3 replies

79 likes

  • 55625 Views
  • 3 replies
  • 79 likes

Superuser Contribution Android Spotify Alarm Bug w/ workaround

I use Spotify as an alarm clock, and I use it with Spotify DJ. A few days ago, the DJ X stopped working on my alarms. I tried resetting my device, clearing all cache files from the clock and Spotify, clearing all stored files, logging in and out of S...

Regular

I use Spotify as an alarm clock, and I use it with Spotify DJ.  A few days ago, the DJ X stopped working on my alarms.  I tried resetting my device, clearing all cache files from the clock ...

Bluewinter6

Newbie

3651 Views

11 replies

3 likes

  • 3651 Views
  • 11 replies
  • 3 likes

Superuser Contribution Shuffle all songs of all albums and followed artists

Hi, it would be a great feature to be able to shuffle all songs of all the albums and followed artists, without using the playlists : So a Shuffle button on the top of those two sections of My music : - Albums : button "Shuffle all Albums" - Artists ...

Regular

Hi, it would be a great feature to be able to shuffle all songs of all the albums and followed artists, without using the playlists :   So a Shuffle button on the top of those...

GashPlow

Visitor

16801 Views

9 replies

43 likes

  • 16801 Views
  • 9 replies
  • 43 likes

Superuser Contribution Files do not download on Android/Samsung or on Ubuntu.

PlanPremiumCountrythe netherlands DeviceSamsung Galaxy SOperating SystemAndroid , Ubuntu My Question or IssueThe local files are playable but they DO NOT download, when yesterday they worked fine, neither in Ubuntu/Linux nor on my Android / Samsung. ...

Music Fan

  Plan Premium Country the netherlands   Device Samsung Galaxy S Operating System Android , Ubuntu   My Question or Issue The local files are playable but they DO NOT downl...

Eni

Moderator

266 Views

1 replies

0 likes

Premium
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Social] Tab for finding your followed friends.

It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix and discover new music but it is a hassle to naviga...

Newbie

It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix ...

Aquilinenoodle

Newbie

865 Views

2 replies

0 likes

Mobile
Social
  • 865 Views
  • 2 replies
  • 0 likes

Music stops playing after turning off shuffle for first time.

After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order. It will also lose its place in the playlist and I...

Visitor

After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order...

jbird_justin

Newbie

1184 Views

3 replies

0 likes

  • 1184 Views
  • 3 replies
  • 0 likes

Superuser Contribution Update Google play subscription to a different Google account ?

I have Google account "A" and want to switch payment method to Google account "B" or even just manually add my card to Spotify. However when I hit 'manage subscription' it just tells me I need to log in to Google account "A" which I have tried. It st...

Visitor

I have Google account "A" and want to switch payment method to Google account "B" or even just manually add my card to Spotify. However when I hit 'manage subscription' it just tells me I need to log...

Eni

Moderator

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Spotify randomly deletes offline content

My Spotify is randomly purging downloaded songs from my playlists, even though I'm very much online and not exceeding 10k downloads across all devices. I use an Android player in my car that I essentially dedicate to music playing. I have limited cel...

Newbie

My Spotify is randomly purging downloaded songs from my playlists, even though I'm very much online and not exceeding 10k downloads across all devices. I use an Android player in my car that I essent...

Luke

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Keep widgets from going blank on Android

The android widget goes blank after a few minutes of not playing music, even if Spotify is open in the background. Therefore to start listening again, instead of just playing play on the widget as I'm sure your supposed to do, you have to reopen the ...

Visitor

The android widget goes blank after a few minutes of not playing music, even if Spotify is open in the background. Therefore to start listening again, instead of just playing play on the widget as I'...

Danm72

Casual Listener

4048 Views

15 replies

5 likes

  • 4048 Views
  • 15 replies
  • 5 likes

Superuser Contribution Release radar showing content not available

This problem of the release radar being empty is happening again. When clicking on the Playlist on an android device, the screen says "This content is no longer available. Head home to find something else to listen to".

Visitor

This problem of the release radar being empty is happening again. When clicking on the Playlist on an android device, the screen says "This content is no longer available. Head home to find something...

CecTpenKa

Visitor

867 Views

3 replies

2 likes

  • 867 Views
  • 3 replies
  • 2 likes

Deep links broken in Instagram browser on Android

Attached is a screenshot of my playlist viewed within the Instagram browser. Clicking "open app" doesn't work. This appears to have broken with the latest built-in Android Instagram browser, roughly 3 days ago. I've also attempted to test whether the...

Newbie

Attached is a screenshot of my playlist viewed within the Instagram browser. Clicking "open app" doesn't work. This appears to have broken with the latest built-in Android Instagram browser, roughly ...

Ximzend

Spotify Star

1848 Views

6 replies

11 likes

Possible Bug
  • 1848 Views
  • 6 replies
  • 11 likes

Solved!!Superuser Contribution Swipe to queue tampered with again?

A while ago, the swipe to queue was changed which reduced performance and usability.See: https://community.spotify.com/t5/Android/Spotify-app-keeps-lagging-and-freezing-when-scrolling-playlist/td-p/6228703 Once again, the swipe to queue seems to be c...

Music Fan

A while ago, the swipe to queue was changed which reduced performance and usability. See: https://community.spotify.com/t5/Android/Spotify-app-keeps-lagging-and-freezing-when-scrolling-playlist...

Ivelina

Moderator

708 Views

3 replies

0 likes

  • 708 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Album Not Showing Song List

I First Got Spotify About 3 Weeks ago and I Was and Have Been Able to Tap an Album and the List of songs will show in Order and Where I Can Tap On One and it plays or I Hit the Play Button and it goes through the album in Order. But Today I Tap on an...

Visitor

I First Got Spotify About 3 Weeks ago and I Was and Have Been Able to Tap an Album and the List of songs will show in Order and Where I Can Tap On One and it plays or I Hit the Play Button and it goe...

Sumyin_ho

Casual Listener

670 Views

3 replies

0 likes

Android
Playlists
  • 670 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist has hidden songs that can't be deleted on android

I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it.It only happens on my Google pixel pro 7 and makes it really hard work to move...

Casual Listener

I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it. It only happens on my Goo...

__m__

Casual Listener

1103 Views

6 replies

0 likes

  • 1103 Views
  • 6 replies
  • 0 likes

Superuser Contribution Miss playlist from top of app on mobile phone

Problem started 27 .10.2024 and now I see on top recommendation with song what similar to my songsPlanPremiumCountryLatvia DeviceSamsung a54Operating SystemAndroid My QuestionHow fix that?

Newbie

Problem started 27 .10.2024 and now I see on top recommendation with song what similar to my songs Plan Premium Country Latvia  Device Samsung a54 Operating System Android &nbs...

Maria

Moderator

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track by problematic artist in genre I don't follow is always queued to play when app opens

How do I keep the Spotify app for Android from opening with Morgan Wallen's music in queue at the bottom of the app for Android? I don't listen to country AT ALL, and think this is happening because of the region I'm currently traveling through, beca...

Regular

How do I keep the Spotify app for Android from opening with Morgan Wallen's music in queue at the bottom of the app for Android? I don't listen to country AT ALL, and think this is happening because ...

Joan

Moderator

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login, receiving "You're offline" message

For some reason I was logged out of my Spotify app. When trying to log back in, I receive the "You're offline" message. Obviously I have internet so I click "OK" and try again, and get the same prompt, up until there's a new prompt to open my email a...

Casual Listener

For some reason I was logged out of my Spotify app. When trying to log back in, I receive the "You're offline" message. Obviously I have internet so I click "OK" and try again, and get the same promp...

Uberanka

Newbie

27338 Views

9 replies

2 likes

Android
login issue
login issues
  • 27338 Views
  • 9 replies
  • 2 likes