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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27879 Views
  • 59 replies
  • 23 likes
  • 27879 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870421 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870421 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Superuser Contribution If a playlist is in shuffle, switching to normal only plays one song

PlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueWhen opening a playlist and changing from shuffle to shuffle off, it will only play the current song and then stop. To escape this I need to turn shuffle off and ...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 6 Operating System Android 14   My Question or Issue When opening a playlist and changing from shuffle to shuffle off, it will only play th...
  • unclerk
  • Roadie
  • 375 Views
  • 4 replies
  • 2 likes
  • 375 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Something went wrong error message

My Question or IssueSpotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app ...

  • Newbie
  • My Question or Issue Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "S...
  • Eni
  • Moderator
  • 508 Views
  • 3 replies
  • 1 likes
  • "Bug"
    andriod
    App doesn’t work
  • 508 Views
  • 3 replies
  • 1 likes

No song radio on Android

I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does it only work on pc?PlanFreeCountrydenmarkDeviceGoogle Pi...

  • Casual Listener
  • I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does ...
  • Amayy
  • Spotify Star
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Queue button broken (greyed out)

PlanPremium (Student)CountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueI use the queue function often to see what songs I've added and rearrange/remove them, as well as see what auto-play has put in shuffle. A few days ag...

  • Casual Listener
  • Plan Premium (Student) Country US Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue I use the queue function often to see what songs I've added and rearrange/...
  • Vasil
  • Moderator
  • 10542 Views
  • 7 replies
  • 2 likes
  • 10542 Views
  • 7 replies
  • 2 likes

Superuser Contribution check box

Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left over.... a check box ability makes it MUCH EASIER to rem...

  • Casual Listener
  • Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left o...
  • dls_se
  • Newbie
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Download progress indicator is not updating

PlanPremiumCountryUSADevice(multiple) My Question or IssueIf you start downloading a playlist and then go into that playlist, the download progress indicator won't move although songs are actually downloading. This also happens in the Liked Songs pla...

Progress_Bar_spotify.jpg
  • Music Fan
  • Plan Premium Country USA Device (multiple)   My Question or Issue If you start downloading a playlist and then go into that playlist, the download progress indicator won't move although ...
  • kd_techniques
  • Newbie
  • 7609 Views
  • 10 replies
  • 0 likes
  • 7609 Views
  • 10 replies
  • 0 likes

Solved!! How to deactivate autoplay at the new home screen

I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possible to deactivate that?

  • Visitor
  • I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possib...
  • Ali1453
  • Visitor
  • 21671 Views
  • 117 replies
  • 172 likes
  • 21671 Views
  • 117 replies
  • 172 likes

Solved!!Superuser Contribution Unhide song

How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not talking about a plalist. Galaxy s8

  • Casual Listener
  • How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not ta...
  • Galerius
  • Casual Listener
  • 285832 Views
  • 56 replies
  • 11 likes
  • Unhide
  • 285832 Views
  • 56 replies
  • 11 likes

Superuser Contribution Pitch wobbles when streaming music

Plan: PremiumCountry: UKDevice: Samsung Galaxy A20eOperating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up to premium, and listening over WiFi and mobile data I've noticed quite often that the pitch of music wo...

  • Casual Listener
  • Plan: Premium Country: UK Device: Samsung Galaxy A20e Operating System: Android 11   My Question or Issue   Hi Spotify Community,   I've recently signed up...
  • AlejaR
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

AI DJ bug report - DJ playback broken across all Spotify services after previously having no issues.

UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I created, both new accounts had no issues using the DJ...

  • Regular
  • UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I cr...
  • AI_DJ_Broken
  • Regular
  • 1040 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
  • 1040 Views
  • 3 replies
  • 2 likes

Can't play certain songs when connected via Bluetooth

I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another device. I pay for a family premium and I'm pretty annoye...

  • Newbie
  • I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing  to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another...
  • PDmusic
  • Casual Listener
  • 2036 Views
  • 4 replies
  • 1 likes
  • 2036 Views
  • 4 replies
  • 1 likes

Spotify wont open on Pixel 6a

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6a My Question or IssueFor the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried force-stopping and resetting the app, re-installing (and leaving beta), and ...

  • Visitor
  • Plan Premium Country United States Device Google Pixel 6a   My Question or Issue For the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried forc...
  • unseenlarks
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution recover search history

PlanFreeCountryVenezuela Device(LG G7)Operating System(Android 9 ) My Question or Issuehi..i opened the app and my search history was dissapeared, so i´d like to know if there are any option to recover it. thanks in advance

  • Visitor
  • Plan Free Country Venezuela   Device (LG G7) Operating System (Android 9 )   My Question or Issue hi.. i opened the app and my search history was dissapeared, so i´d like to kno...
  • MihailY
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution play / stop controls not showing up on lockscreen widget

PlanFree/PremiumCountryGermanyDeviceXiaomi 12 ProOperating SystemAndroid 13 My Question or IssueThe play / pause button as well es the progress bar is missing, the only buttons available on the lockscreen are shuffle / like / devices.I tried all the ...

  • Music Fan
  • Plan Free/Premium Country Germany Device Xiaomi 12 Pro Operating System Android 13   My Question or Issue The play / pause  button as well es the progress bar is missing, the only...
  • jadesculptor
  • Casual Listener
  • 2854 Views
  • 19 replies
  • 1 likes
  • 2854 Views
  • 19 replies
  • 1 likes

Superuser Contribution App crashes when using other apps

PlanPremiumCountryUKDeviceMoto G62Operating SystemAndroid 13 My Question or IssueSpotify crashes every few minutes when running in the background. I have tried reinstalling and have switched off Android's battery optimisation feature for spotify. It ...

  • Casual Listener
  • Plan Premium Country UK Device Moto G62 Operating System Android 13   My Question or Issue Spotify crashes every few minutes when running in the background. I have tried reinstalling a...
  • gerodoggydog
  • Casual Listener
  • 576 Views
  • 8 replies
  • 1 likes
  • 576 Views
  • 8 replies
  • 1 likes

Superuser Contribution Unable to login

PlanPremiumCountryIndiaDeviceRedmi Note 11 Operating SystemAndroid 12 (Snow Cone) My Question or IssueHiI am using the same account on my desktop & Samsung phone, both working flawlessly but when I tried logging in using Redmi Note 11 it failed. I tr...

  • Casual Listener
  • Plan Premium Country India Device Redmi Note 11  Operating System Android 12 (Snow Cone)   My Question or Issue Hi I am using the same account on my desktop & Samsung phone, ...
  • AlejaR
  • Moderator
  • 1395 Views
  • 7 replies
  • 0 likes
  • 1395 Views
  • 7 replies
  • 0 likes

Superuser Contribution Bluetooth speaker breaks my shuffled queue.

PlanFree/PremiumDeviceXiaomi Redmi note 8 ProAnker SoundCore 2 Bluetooth SpeakerOperating SystemAndroid 10 Q1PA. 190711.020 My Question or IssueSo the thing is that at work I have a bluetooth speaker connected to my phone and listen to my +1000 song ...

  • Newbie
  • Plan Free/Premium Device Xiaomi Redmi note 8 Pro Anker SoundCore 2 Bluetooth Speaker Operating System Android  10 Q1PA. 190711.020   My Question or Issue So the thing is that at wo...
  • Lyubka
  • Moderator
  • 792 Views
  • 6 replies
  • 0 likes
  • 792 Views
  • 6 replies
  • 0 likes

Superuser Contribution Android Auto - Incomplete library

When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can still access my entire library on the phone app bu...

  • Casual Listener
  • When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can...
  • mevmark53
  • Visitor
  • 1007 Views
  • 8 replies
  • 1 likes
  • 1007 Views
  • 8 replies
  • 1 likes

Superuser Contribution Start where I left off

PlanPremiumCountry DeviceMoto g2021Operating SystemAndroid 11 I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is press play and have it play where I left off in the last session. I see no way to...

  • Newbie
  • Plan Premium Country   Device Moto g2021 Operating System Android 11   I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is pr...
  • Dian
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 2 likes
  • 210 Views
  • 1 replies
  • 2 likes

Superuser Contribution Next song plays but no sound is emitted.

PlanPremiumCountryThe NetherlandsDeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueMy issue happens when I listen to spotify via bluetooth devices (wireless earbuds or car sound system). Using the phone speaker works fine. Using othe...

  • Regular
  • Plan Premium Country The Netherlands Device Google Pixel 6 Operating System Android 14   My Question or Issue My issue happens when I listen to spotify via bluetooth devices (wireless ...
  • OscarDC
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes