Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Private session bixby

Ok, so i let kids in my art class play songs from spotify, but i cant remember to turn on private session every time (well, i need to prepare my classes, so it's not a priority). So my recommendations are insane like kids on steroides with dépression...

  • Visitor
  • Ok, so i let kids in my art class play songs from spotify, but i cant remember to turn on private session every time (well, i need to prepare my classes, so it's not a priority). So my recommendation...
  • Maria
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution High volume burst on start of playback

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 13Spotify Version 8.9.8.545Headphones WH-XB910N both LDAC and AAC Firmware 1.2.2My Question or IssueIssue 1: The spotify app is closed. Open the app. Begin playback of anything. At the start ...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 4a Operating System Android 13 Spotify Version 8.9.8.545 Headphones WH-XB910N both LDAC and AAC Firmware 1.2.2 My Question or Issue Issue 1: The spoti...
  • Maria
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Order of chapters in nearly all audiobooks

Hello,I am using Spotify on my Android phone from Germany. In most audiobooks I have the problem, that the order of the first chapter is swapped with another chapter from the audiobook. So, the given order is for example Ch. 165 - Ch. 2 - Ch. 3.... T...

  • Newbie
  • Hello, I am using Spotify on my Android phone from Germany. In most audiobooks I have the problem, that the order of the first chapter is swapped with another chapter from the audiobook. So, the giv...
  • Maria
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I see any songs I listened to outside of downloaded playlists?

I was listening to songs from the "song radio" option and adding loads to my main playlist, during a car ride and using mobile data. 2ish days later all the songs I added dissappeared and none of them are in my listening history. I remember adding al...

  • Visitor
  • I was listening to songs from the "song radio" option and adding loads to my main playlist, during a car ride and using mobile data. 2ish days later all the songs I added dissappeared and none of the...
  • Joan
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs greyed out although they are downloaded?

Hey, I have a couple of songs in my playlist that although they are downloaded (and are played normally if I press on them), they appear as unavailable (or grey) and they dont play in sequence with other songs, they are skipped, is this a bug? How ca...

  • Casual Listener
  • Hey, I have a couple of songs in my playlist that although they are downloaded (and are played normally if I press on them), they appear as unavailable (or grey) and they dont play in sequence with o...
  • gristleniche
  • Casual Listener
  • 15064 Views
  • 17 replies
  • 1 likes
  • 15064 Views
  • 17 replies
  • 1 likes

Re: Ongoing performance issues on iOS devices

so ive posted on here before. and i have updated and everything but the app still isnt working on my galaxy s9. i would like to know if its the phone or the app itself. cus it was working 2 updates ago. now its not. it takes a long time to load into ...

  • Newbie
  • so ive posted on here before. and i have updated and everything but the app still isnt working on my galaxy s9. i would like to know if its the phone or the app itself.  cus it was working 2 upd...
  • 342 Views
  • 0 replies
  • 2 likes
  • 342 Views
  • 0 replies
  • 2 likes

Spotify not connecting to internet

PlanPremiumCountryUK DeviceMotorola G30 and a generic dell laptop (I don't know the model)Operating SystemWindows 10 and Android 12 My internet works for everything else such as youtube or discord, but on spotify when I try to do anything that requir...

  • Casual Listener
  •   Plan Premium Country UK   Device Motorola G30 and a generic dell laptop (I don't know the model) Operating System Windows 10 and Android 12   My internet works for everyth...
  • Rayyani
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

check number of times I have listened to a song

Want to be able to see number of plays on individual songs.

  • Visitor
  • Want to be able to see number of plays on individual songs.
  • Amayy
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I can't add a song multiple times in my Playlist now?

In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in one playlist of mine.

  • Visitor
  • In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in on...
  • Eni
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays the wrong version of a song (Échame La Culpa)

PlanPremiumCountryFinland DeviceOnePlus 6T and PCOperating SystemAndroid and Windows 10 My Question or IssueRecently when I try to play the song "Échame La Culpa" by Luis Fonsi and Demi Lovato from the album "VIDA", the song that starts playing inste...

  • Visitor
  • Plan Premium Country Finland   Device OnePlus 6T and PC Operating System Android and Windows 10   My Question or Issue Recently when I try to play the song "Échame La Culpa" by L...
  • Joan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify controls in Google Maps frozen

PlanPremiumCountryThe Netherlands DeviceOppo Find X3 ProOperating SystemAndroid 13 App version 8.8.96.364 Since about 3 months, the Spotify controls in Google Maps navigation sometimes freeze. They seem to be stuck on the last song or podcast it reme...

  • Music Fan
  •     Plan Premium Country The Netherlands  Device Oppo Find X3 Pro Operating System Android 13   App version 8.8.96.364   Since about 3 months, the Spotify contro...
  • MihailY
  • Moderator
  • 1070 Views
  • 19 replies
  • 0 likes
  • 1070 Views
  • 19 replies
  • 0 likes

Hi dear I have problem with price and payment

Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are block , please give me way to go a right way Thank you

  • Visitor
  • Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are bl...
  • kaworu_bloodpaw
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Spotify app keeps using up all of my storage for cache on Android!

Details:--------PlanPremiumCountryUKDeviceXiaomi Poco F3Operating SystemAndroid 12 My Question or IssueSo, I see that several other people have mentioned this issue on various forums, including here, over the years but I don't think a very clear solu...

  • Casual Listener
  • Details: -------- Plan Premium Country UK Device Xiaomi Poco F3 Operating System Android 12   My Question or Issue So, I see that several other people have mentioned this issue on va...
  • bmcnelis1
  • Visitor
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I organise my podcasts by subject in folders.

I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change. It would be a great improvement

  • Visitor
  • I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change....
  • Yordan
  • Moderator
  • 348 Views
  • 1 replies
  • 2 likes
  • 348 Views
  • 1 replies
  • 2 likes

Superuser Contribution BitPerfect Audio

Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in apps are left for the app developers so I'd like t...

  • Newbie
  • Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in...
  • Yordan
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is slow and not responsive on new adroid update

Plan Premium Country UK England Device Samsung Galaxy s21 Operating System Android My Question or Issue Spotify is not optimised for the latest version of android so it very slow and sluggish to load anything at the moment. It also just freezes so I ...

  • Visitor
  • Plan Premium Country UK England  Device Samsung Galaxy s21 Operating System  Android   My Question or Issue Spotify is not optimised for the latest version of andro...
  • ladybones
  • Newbie
  • 225 Views
  • 2 replies
  • 2 likes
  • 225 Views
  • 2 replies
  • 2 likes

App not working

Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's stuck on the home screen with a blank screen and wo...

  • Casual Listener
  • Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's ...
  • Elliotts104
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify link won't work

I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or show the song. I would appreciate any help finding th...

  • Visitor
  • I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or sh...
  • MihailY
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast not playing in desired order. Please help

Podcasts are not playing in order by release date (oldest to newest). Nothing is on shuffle and I've tried sorting list both ways. I've restated, cleared data, reinstalled the app multiple times and nothing is working. Please help

  • Visitor
  • Podcasts are not playing in order by release date (oldest to newest). Nothing is on shuffle and I've tried sorting list both ways. I've restated, cleared data, reinstalled the app multiple times and ...
  • MihailY
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes