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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify won't work properly on radio anymore with android car.

Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify.Radio is new a pioneer SPH-DA250DAB

  • Casual Listener
  • Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify. Ra...
  • Not applicable
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify is asking me to buy premium to forward a song.

I tried to forward a song to listen to a specific part but then Spotify started to ask for premium and I tried again but it's still the same .

  • Visitor
  • I tried to forward a song to listen to a specific part but then Spotify started to ask for premium and I tried again but it's still the same .
  • Not applicable
  • 395 Views
  • 3 replies
  • 2 likes
  • 395 Views
  • 3 replies
  • 2 likes

Volume of tracks uneven

Hey all, fairly recent bug I've encountered. A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart attack when the track changes. I'm using a Galaxy S4, I've tried unist...

  • Visitor
  • Hey all, fairly recent bug I've encountered.    A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart atta...
  • Yearofthegoat
  • Casual Listener
  • 527 Views
  • 4 replies
  • 2 likes
  • 527 Views
  • 4 replies
  • 2 likes

Superuser Contribution Local file will randomly stop playing on my Bluetooth truck device

Android Pixel 6I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on my truck and play on my phone it will randomly stop p...

  • Newbie
  • Android Pixel 6 I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on ...
  • Joan
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Cambiar ubicación

No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.

  • Visitor
  • No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.
  • Anyk17
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ist der Speicher und playlist von Premium Abo übertragbar?

Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?

  • Visitor
  • Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?
  • AlejaR
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files are getting skipped

PlanPremiumCountry GermanyDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or Issue I selected a Folder on my PC for local files. On the PC I sorted out songs into two playlists. Then I went to the Phone App and downloaded the songs. And ...

  • Newbie
  • Plan Premium Country  Germany Device Google Pixel 2 XL Operating System Android 9   My Question or Issue  I selected a Folder on my PC for local files. On the PC I sorted out...
  • Landon21m
  • Casual Listener
  • 5121 Views
  • 10 replies
  • 1 likes
  • 5121 Views
  • 10 replies
  • 1 likes

Superuser Contribution Storage switching to internal storage after ever restart.

Spotify downloaded songs redownload on to internal storage after ever restart. I believe this is due to a delay in mounting the sd card on the device. This issue has been going on for years judging by this forum with out ever having a satisfactory an...

  • Casual Listener
  • Spotify downloaded songs redownload on to internal storage after ever restart. I believe this is due to a delay in mounting the sd card on the device. This issue has been going on for years judging b...
  • vaajy
  • Roadie
  • 13918 Views
  • 46 replies
  • 20 likes
  • 13918 Views
  • 46 replies
  • 20 likes

Solved!! Spotify Not Showing On Android Auto

Plan: PremiumCountry: USADevice: Samsung Galaxy S10Operating System: Android 9 Spotify doesn't show up in the Android Auto Menu. This symptom was covered in another thread from a few years ago but it seems something else is going on. Have uninstalled...

Screenshot_20190613-214400_Android Auto (1).jpg Screenshot_20190613-214558_Spotify.jpg Screenshot_20190613-214539_Spotify.jpg
  • Regular
  • Plan: Premium Country: USA Device: Samsung Galaxy S10 Operating System: Android 9   Spotify doesn't show up in the Android Auto Menu.  This symptom was covered in ...
  • GeorgeKoki
  • Newbie
  • 457374 Views
  • 24 replies
  • 6 likes
  • android auto
  • 457374 Views
  • 24 replies
  • 6 likes

Superuser Contribution Spotify kids availability in Belgium?

Dear,I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least.Is there an ETA as to when it will be available? Kind regards,Joey

  • Casual Listener
  • Dear, I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least. Is there an ETA as to when it will ...
  • CarloG
  • Visitor
  • 821 Views
  • 3 replies
  • 0 likes
  • 821 Views
  • 3 replies
  • 0 likes

Superuser Contribution app keeps crashing when I try to play songs

Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do

  • Visitor
  • Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do
  • Joan
  • Moderator
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding songs to my playlist

PlanPremiumCountry INDIADeviceSamsung GalaxyOperating SystemAndroid 14 one ui 6 My Question or Issue Whenever I click the + button to add a song to my playlist instead of asking me which playlist should the song be added to, Spotify automatically add...

  • Newbie
  • Plan Premium Country INDIA Device Samsung Galaxy Operating System Android 14 one ui 6   My Question or Issue   Whenever I click the + button to add a song to my playlist instead o...
  • AlejaR
  • Moderator
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Google Assistant at Google TV can't play Music

So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing. PlanPremium DuoCountryIndonesia DeviceGoogle Chromecast with Google TV (...

  • Regular
  • So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing.  Plan Premium ...
  • Shred00
  • Music Fan
  • 987 Views
  • 12 replies
  • 0 likes
  • 987 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify app holds on to old podcasts in drop-down menu.

Spotify shows old podcasts in the drop-down menu of my phone. I have to open the app to skip, pause etc. cache cleared, phone restarted, but miraculously the spotify app "remembers" this unplayed old podcast i haven't listened to in days, even when o...

  • Newbie
  • Spotify shows old podcasts in the drop-down menu of my phone. I have to open the app to skip, pause etc.  cache cleared, phone restarted, but miraculously the spotify app "remembers" this unp...
  • MihailY
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcasts and music wont play after a fresh install

i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "something went wrong" error. With songs it just plays an...

  • Visitor
  • i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "somet...
  • MihailY
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes on opening the song page from bottom song playback bar

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanFree/Premium CountryIndia DeviceRedmi Note 7 proOperating System Android 10 (Q) My Question or IssueIn Spotify android app, I c...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.   Plan Free/Premium   Country India   Device Redmi Note ...
  • Vasil
  • Moderator
  • 2472 Views
  • 6 replies
  • 2 likes
  • 2472 Views
  • 6 replies
  • 2 likes

Superuser Contribution Anyone know how to contact Spotify directly when the community can't help?

PlanPremiumCountryUkDeviceHuawei p30 proOperating SystemAndroid 10 I would like to get help from an actual Spotify customer service assistant. Anyone know how to contact them because I can't find a way to do it that I understand? My original question...

Screenshot_20240117_100929~2.jpg
  • Casual Listener
  • Plan Premium Country Uk Device Huawei p30 pro Operating System Android 10   I would like to get help from an actual Spotify customer service assistant. Anyone know how to contact them b...
  • Susan_GP
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de changer le pays dans mon compte

Ma derniere recharge a été faite lorsque j'étais en vacances en espagne. J'essaye de recharger a nouveau mon compte depuis chez moi en belgique. Je ne parviens pas a modifier le pays. Ma gift card n est donc pas validée

  • Visitor
  • Ma derniere recharge a été faite lorsque j'étais en vacances en espagne. J'essaye de recharger a nouveau mon compte depuis chez moi en belgique. Je ne parviens pas a modifier le pays. Ma gift card n ...
  • OscarDC
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes