Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
208885 Views
137 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
557583 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
461211 Views
575 replies
39 likes
PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...
Plan Premium Family Country Slovakia Device Nothing Phone (1) Operating System Android 14 My Question or Issue I am a spotify alpha tester, so I count with stuff like this happening,...
Casual Listener
10462 Views
9 replies
2 likes
PlanPremiumCountryUKDeviceSamsung Galaxy A3Operating SystemAndroid 6.0.1 My Question or IssueWhenever I try to view a playlist or album I get a perpetual green loading icon. I can play and pause fine (but only the last played list, because when I try...
Plan Premium Country UK Device Samsung Galaxy A3 Operating System Android 6.0.1 My Question or Issue Whenever I try to view a playlist or album I get a perpetual green loading icon. ...
Spotify Star
1376 Views
6 replies
1 likes
I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix.I Uninstaller the app and reinstalled it using my email and password. My playlist is missing. Do I still have an active ac...
I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix. I Uninstaller the app and reinstalled it using my email and password....
Moderator
550 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...
Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen o...
Newbie
9625 Views
21 replies
4 likes
PlanFree/PremiumCountryUnited Kingdom DeviceOnePlus 10TOperating SystemAndroid My Question or IssueSince an update 3 days ago Spotify won't open on my phone. Restarted the phone, force quit Spotify and reinstalled Spotify, same issue
Plan Free/Premium Country United Kingdom Device OnePlus 10T Operating System Android My Question or Issue Since an update 3 days ago Spotify won't open on my phone. Restarted t...
Moderator
589 Views
1 replies
0 likes
It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and controls, instead it opens Spotify app instead, which...
It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and co...
Newbie
10790 Views
16 replies
1 likes
PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?
Plan Premium Country UK Device Xperia 1 iii Operating System Android 12 My Question or Issue On the album view the art is really low resolution. It looks aw...
Newbie
23559 Views
79 replies
13 likes
PlanFree CountryBelgium DeviceMoto g60s Operating SystemAndroid 12 My Question or Issuemusic does not appear in every playlist (see attachment for example)
Plan Free Country Belgium Device Moto g60s Operating System Android 12 My Question or Issue music does not appear in every playlist (see attachment for ...
Moderator
682 Views
3 replies
0 likes
Operating System: Android 9 Hi!I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/signal strength. So I would like to know the following:if I downlo...
Operating System: Android 9 Hi! I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/sign...
Casual Listener
3340 Views
8 replies
0 likes
Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to click on a episode read the synopsis, then add it to qu...
Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to clic...
Moderator
1025 Views
5 replies
0 likes
I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick second. This problem can be shown in my video attach...
I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick s...
Casual Listener
474 Views
2 replies
0 likes
'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
Not applicable
696 Views
2 replies
0 likes
I use an android app. The ads are explicitly spotify ads.
I use an android app. The ads are explicitly spotify ads.
Spotify Star
320 Views
1 replies
0 likes
Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it used to, it shows the blank space like it was playi...
Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it ...
Moderator
6845 Views
28 replies
2 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueIt has definitely happened in the past randomly but today it happened twice in the spam of two hours.I opened my Spotify and my Player (that seats in the bottom ...
Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android My Question or Issue It has definitely happened in the past randomly but today it happened...
Moderator
1380 Views
8 replies
0 likes
PlanPremiumCountryCanadaDeviceGoogle Pixel 6AOperating SystemAndroid 15My Question or IssueHello, this issue is not only happening on Android but also on anything connected to my home network. On the Spotify app, I can't search any song because nothi...
Plan Premium Country Canada Device Google Pixel 6A Operating System Android 15 My Question or Issue Hello, this issue is not only happening on Android but also on anything connected to my ...
Spotify Star
1270 Views
2 replies
1 likes
PlanPremiumDevicePixel 8Operating SystemAndroid 15 My Question or IssueMost of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar on the right of the screen, the app fails to register the interaction. Th...
Plan Premium Device Pixel 8 Operating System Android 15 My Question or Issue Most of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar o...
Moderator
3492 Views
7 replies
0 likes
PlanPremiumCountry USA DeviceGalaxy Note S24 UltraOperating SystemAndroid Oreo My Question or Issue I pay for Spotify premium family version and I am getting ads on music and podcasts. This defeats the purpose of even? Paying for the service
Plan Premium Country USA Device Galaxy Note S24 Ultra Operating System Android Oreo My Question or Issue I pay for Spotify premium family version and I am getting...
Visitor
790 Views
3 replies
2 likes
Premium Family accountAndroid app v9.0.20.640Android version 15Pixel 8 device Despite offline settings being correct, I could not play a downloaded album, see screenshots
Premium Family account Android app v9.0.20.640 Android version 15 Pixel 8 device Despite offline settings being correct, I could not play a downloaded album, see screenshots
Casual Listener
365 Views
2 replies
0 likes
Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't have more than 5 devices connected to this account, I do ...
Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't ha...
Visitor
831 Views
4 replies
0 likes
