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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1028 Views
  • 0 replies
  • 4 likes

Solved!! after update to 8.9.70.556 the app crash on load

After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds.Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleting cache and data, reinstall. After data delete, I pass...

  • Casual Listener
  • After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds. Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleti...
  • AnhLuu
  • Casual Listener
  • 1326 Views
  • 6 replies
  • 0 likes
  • 1326 Views
  • 6 replies
  • 0 likes

Superuser Contribution queue automatically pausing after song ends

PlanPremiumCountryIrelandDevicePixel 7Operating System(Android 14) My Question or Issuenot rlly too much to add beyond the title. occasionally the queue will start acting up and just pause automatically each time a song ends for no discernible reason...

  • Music Fan
  • Plan Premium Country Ireland Device Pixel 7 Operating System (Android 14)   My Question or Issue not rlly too much to add beyond the title. occasionally the queue will start acting up ...
  • Not applicable
  • 2286 Views
  • 5 replies
  • 0 likes
  • "android"
    Android
    Android 14
    Queue bug
    Queue Problems
  • 2286 Views
  • 5 replies
  • 0 likes

Superuser Contribution App malfunction?

PlanPremiumCountry DeviceMotorola 2022 5g stylusOperating SystemAndroid Oreo My Question or IssueI have notifications set for my followed podcasts, as well as checking my Spotify regularly through the day on days I know an episode is due. However, th...

  • Visitor
  •   Plan Premium Country   Device Motorola 2022 5g stylus Operating System Android Oreo   My Question or Issue I have notifications set for my followed podcasts, as well ...
  • Joan
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug report: I can't play a song from an artist profile

There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this bug.

  • Newbie
  • There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this...
  • Joan
  • Moderator
  • 462 Views
  • 3 replies
  • 1 likes
  • 462 Views
  • 3 replies
  • 1 likes

Several usability issues with longer playlists

Plan _ PremiumFree/PremiumCountry _ Finland Device _ Samsung Galaxy A32 5GOperating SystemAndroid 13, with Samsung One UI 5.1 running as wellMy Question or IssueCan't be the only user who is having tons of problems with longer playlists. I put lots o...

  • Newbie
  • Plan _ Premium Free/Premium Country _ Finland   Device  _ Samsung Galaxy A32 5G Operating System Android 13, with Samsung One UI 5.1 running as well My Question or Issue Can't be th...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify slowing down overtime

PlanPremiumCountryUSA DevicePixel 7 ProOperating SystemAndroid 15 My Question or IssueMy Spotify slows down overtime. Over the span of about 30 minutes to an hour the app gets slower. Every function you can think of gets slower. I have about 600 song...

  • Newbie
  • Plan Premium Country USA   Device Pixel 7 Pro Operating System Android 15   My Question or Issue My Spotify slows down overtime. Over the span of about 30 minutes to an hour the ...
  • Joan
  • Moderator
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Superuser Contribution Android Auto app crashes frequently

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 14 - One UI 6.1 The Android Auto app crashes frequently for the last few month to the point where it sometimes recovers itself from the gray screen, but sometimes needs a ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S21 FE 5G Operating System Android 14 - One UI 6.1   The Android Auto app crashes frequently for the last few month to the point where...
  • OscarDC
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Time capsule

PlanPremiumCountryBrazilDeviceS21 FEOperating SystemAndroid and Windows 11 My Question or IssueSound Capsule showing wrong listening time and not updating

  • Visitor
  •   Plan Premium Country Brazil Device S21 FE Operating System Android and Windows 11   My Question or Issue Sound Capsule showing wrong listening time and not updating
  • Eni
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Accidentally unliking/ removing songs from playlists on the Android lock screen...

It's absolutely ridiculous, you need to press several buttons to remove a song regularly, this was done specifically to prevent this issue, but it's still one click on the lock screen which leads to me constantly losing songs because I'll knock the b...

  • Casual Listener
  • It's absolutely ridiculous, you need to press several buttons to remove a song regularly, this was done specifically to prevent this issue, but it's still one click on the lock screen which leads to ...
  • thehighwayowl
  • Visitor
  • 439 Views
  • 1 replies
  • 3 likes
  • 439 Views
  • 1 replies
  • 3 likes

Can't pause when connected to a car

PlanFree until I fix the issueCountryCzechiaDeviceLG G7Operating SystemAndroid 9Spotify version8.5.65.852 My Question or IssueSpotify won't stop playing when connected to the car stereo via bluetooth (Ford Focus 2009 Sony CD player, the newer one). 1...

  • Casual Listener
  • Plan Free until I fix the issue Country Czechia Device LG G7 Operating System Android 9 Spotify version 8.5.65.852   My Question or Issue Spotify won't stop playing when connected to...
  • Nik7ordici
  • Visitor
  • 2596 Views
  • 4 replies
  • 2 likes
  • 2596 Views
  • 4 replies
  • 2 likes

Superuser Contribution how to add all songs from another playlist to my liked songs

I am trying to transport my playlist of thousands of songs gathered over many years into my 'liked songs' playlist so that i can use the select for genre function. Preferably without having to go through individually and 'like' them!

  • Visitor
  • I am trying to transport my playlist of thousands of songs gathered over many years into my 'liked songs' playlist so that i can use the select for genre function. Preferably without having to go thr...
  • sheplants
  • Visitor
  • 564 Views
  • 2 replies
  • 0 likes
  • 564 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops and a voice tells the time

Hello everyone, Sometimes when I listen to music with a headphone, with cable and no fancy control buttons, the music stops for a moment and a voice tells me what time it is. I generally have Google assistant turned of and no app does something like ...

  • Visitor
  • Hello everyone,   Sometimes when I listen to music with a headphone, with cable and no fancy control buttons, the music stops for a moment and a voice tells me what time it is. I generally hav...
  • OscarDC
  • Moderator
  • 2338 Views
  • 5 replies
  • 0 likes
  • 2338 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify resume playback when i open the app after disconnecting from Android Auto

PlanPremiumCountry DeviceSamsung Galaxy S24 UltraOperating SystemAndroid 14 My Question or IssueWhenever i disconnect my phone from Android Auto and open the app on the phone it automatically resumes playing. If i dont open the app it wont resume. On...

  • Newbie
  •   Plan Premium Country   Device Samsung Galaxy S24 Ultra Operating System Android 14   My Question or Issue Whenever i disconnect my phone from Android Auto and open the app...
  • Nikola
  • Moderator
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is minimizing on spam skip intended behavior?

If I skip twice in very short succession the player minimizes instead of skipping the second time.The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but instead of going to the next song it minimizes the player...

  • Regular
  • If I skip twice in very short succession the player minimizes instead of skipping the second time. The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but in...
  • Elena
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution ai Playlist is not showing up on my Pixel 9 Pro Spotify App. I have a family premium account

PlanFamily PremiumCountryUSA Device(Pixel 9 Pro)Operating System(Android 14) My Question or IssueThe ai playlist option is not showing up when I click to create a playlist. Its still showing the old Playlist and Blend options. I have a family premium...

  • Casual Listener
  • Plan Family Premium Country USA   Device (Pixel 9 Pro) Operating System (Android 14)   My Question or Issue The ai playlist option is not showing up when I click to create a play...
  • vJ8
  • Casual Listener
  • 858 Views
  • 2 replies
  • 0 likes
  • 858 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Rock playlist only shows 3 options like 'legendary'.

If I select a music category like Dance or HipHop I get tons of different suggestions like new releases, modern, old school etc. However when I select Rock it only shows 'legendary, the core of rock music and latin rock'.

  • Casual Listener
  • If I select a music category like Dance or HipHop I get tons of different suggestions like new releases, modern, old school etc. However when I select Rock it only shows 'legendary, the core of rock ...
  • maurer1
  • Visitor
  • 1222 Views
  • 10 replies
  • 1 likes
  • 1222 Views
  • 10 replies
  • 1 likes

Solved!! Cover photo on mobile

Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...

  • Casual Listener
  • Hi,   I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite...
  • guser
  • Casual Listener
  • 17105 Views
  • 4 replies
  • 1 likes
  • 17105 Views
  • 4 replies
  • 1 likes