Spotify connect, volume slider disabled

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Spotify connect, volume slider disabled

Blutarsky
Roadie

I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device

Tried so far:

- Android (Galaxy S20) to Android (Galaxy S10)

- Android (Galaxy S20) to iPad

- Macbook to Android (Galaxy S10)

 

The volume control is disabled!
I have read this post, which is dated 2019 and states that this feature has been disabled, however it worked up to a few months ago

 

5 Replies

Novy
Moderator
Moderator

Hey @Blutarsky,

 

Thanks for reaching out here in the Community 🙂

 

Would you mind letting us know the OS versions of your devices, along with the exact Spotify version you're currently running? 

 

Also, when did you start to notice this behavior?

 

We'll be on the lookout for your reply.

NovyModerator
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Blutarsky
Roadie

Hello, I have noticed this behaviour since a few days.

 

  • Galaxy S20 - Android 11 - Spotify 8.6.62.1029
  • Galaxy S10 - Android 9 - Spotify 8.6.62.1029
  • iPaid Air - iOS 12.5.4 - Spotify 8.6.62.1035
  • Macbook Air - OSx 11.5.2 - Spotify for macOS (Intel)
    1.1.68.628.geb44bd66

Alex
Moderator
Moderator

Hey @Blutarsky,

 

Thanks for the detailed info.

 

Can you let us know if the following works:

  1. Play a song on your laptop
  2. Open Spotify with your phone as well
  3. Click on the Connect icon (on Mobile) and you should see a green volume slider there. Try changing the volume from there.
  4. Let us know if that's reflected on the laptop

We'll be on the lookout for your reply.

AlexModerator
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Blutarsky
Roadie

Hello!

So, yes the slider is visible! What has changed is that the volume is no more adjusted through the physical buttons on the phone.

BUT: 
- it will only work when music is played on Macbook (or a Windows PC)

- When music is played on a Smartphone (any) or the iPad, it will not work. The slider is not visible (or dimmed on Macbook and PC)

CarlosE
Moderator
Moderator

Hi again @Blutarsky,

 

Thanks for your reply and the extra info.

 

We can confirm that it's expected behavior that the volume can't be controlled from the desktop app or a mobile device when the playback is coming from a mobile device. However, as you mentioned, it is possible to control the volume of the desktop app from a mobile device via Connect.

 

In this case, we recommend checking our Ideas board to see if there are any related ideas or you can also submit your own. Others can then vote for it or add to the conversation to show their support. You can find the steps to submit a new idea in this article.

 

You can also read more about how feedback on ideas reaches Spotify here.

 

If you have any questions or need anything else, the Community is here for you.

 

Cheers!

CarlosEModerator
 
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