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Spotify connect, volume slider disabled

Spotify connect, volume slider disabled

Blutarsky

I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device

Tried so far:

- Android (Galaxy S20) to Android (Galaxy S10)

- Android (Galaxy S20) to iPad

- Macbook to Android (Galaxy S10)

 

The volume control is disabled!
I have read this post, which is dated 2019 and states that this feature has been disabled, however it worked up to a few months ago

 

Reply
9 Replies

Novy

Hey @Blutarsky,

 

Thanks for reaching out here in the Community 🙂

 

Would you mind letting us know the OS versions of your devices, along with the exact Spotify version you're currently running? 

 

Also, when did you start to notice this behavior?

 

We'll be on the lookout for your reply.

NovyModerator
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Blutarsky

Hello, I have noticed this behaviour since a few days.

 

  • Galaxy S20 - Android 11 - Spotify 8.6.62.1029
  • Galaxy S10 - Android 9 - Spotify 8.6.62.1029
  • iPaid Air - iOS 12.5.4 - Spotify 8.6.62.1035
  • Macbook Air - OSx 11.5.2 - Spotify for macOS (Intel)
    1.1.68.628.geb44bd66

Alex

Hey @Blutarsky,

 

Thanks for the detailed info.

 

Can you let us know if the following works:

  1. Play a song on your laptop
  2. Open Spotify with your phone as well
  3. Click on the Connect icon (on Mobile) and you should see a green volume slider there. Try changing the volume from there.
  4. Let us know if that's reflected on the laptop

We'll be on the lookout for your reply.

AlexModerator
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Blutarsky

Hello!

So, yes the slider is visible! What has changed is that the volume is no more adjusted through the physical buttons on the phone.

BUT: 
- it will only work when music is played on Macbook (or a Windows PC)

- When music is played on a Smartphone (any) or the iPad, it will not work. The slider is not visible (or dimmed on Macbook and PC)

CarlosE

Hi again @Blutarsky,

 

Thanks for your reply and the extra info.

 

We can confirm that it's expected behavior that the volume can't be controlled from the desktop app or a mobile device when the playback is coming from a mobile device. However, as you mentioned, it is possible to control the volume of the desktop app from a mobile device via Connect.

 

In this case, we recommend checking our Ideas board to see if there are any related ideas or you can also submit your own. Others can then vote for it or add to the conversation to show their support. You can find the steps to submit a new idea in this article.

 

You can also read more about how feedback on ideas reaches Spotify here.

 

If you have any questions or need anything else, the Community is here for you.

 

Cheers!

CarlosEModerator
 
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Sohailmath

Facing same problem. Latest Spotify installed on my two Android phones and Macbook.

 

a)- When music is played on Android_1 attached to by Old Hi-Fi System, I can't change volume neither using my Macbook, nor Android_2.

 

But

b)- When music is played on Macbook, it can be controlled by Androids.

 

Please fix issue a). Thanks. 

Alex

Hey @Sohailmath,

 

Thanks for the post.

 

As @CarlosE has mentioned above, this is expected behavior and it's how the app is currently functioning. We understand that not being able to control volume between devices freely is disrupting your user experience and we've passed this feedback on to the right folks at Spotify, who are working on making the app better.  

 

Currently we don't have any official information if this functionality will be improved in future updates and whether it's even possible. 

 

Hope you find this information useful.

AlexModerator
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pa-002j31_cun

This still seems to be an issue. Not being able to control volume remotely has ruined a lot of listening. 

Gabyohm

I miss being able to control spotify volume on my mobile with the physical up and down volume buttons. 

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