Help Wizard

Step 1


Playlist reordering is sometimes ignored or impossible

Playlist reordering is sometimes ignored or impossible

When I modify a playlist to reorder the songs, after saving the order is sometimes not saved. I have to try several times before getting the order to be saved, the success of the operation is kind of random. Additionally, when editing the playlist, the "save" button remains sometimea inactive though I changed the order or description - again kind of randomly
Is it a known issue?
1 Reply

Hi there @ThibZeuhl,


Thanks for reaching out to the Community and welcome!


I haven't come across reports about this recently, so let's look into it. To begin with, we'd recommend clearing the app's cache by going to Settings > Storage > Clear cache. Then restart the app and check if that makes a difference. If it doesn't, it's best to perform a clean reinstall of the app by following these steps. No worries, you won't lose any content, but you might need to download your offline music again if you have Premium.


If nothing helps, could you check if you have the same issue from a different device and the Web Player


Lastly, would you mind sending us screenshots or a video recording of this behavior? You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.


We'll keep an eye out for your reply.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts