spotify stops working on oneplus 10pro android 12

[jakcieslak]

Plan

Premium

Country

Brazil

Device

Oneplus 10 PRo

Operating System

(android 12)

My Question or Issue

spotify app plays for a few minutes and crashes, I've uninstalled and installed again, cleared the cache, disabled access from nearby devices and it doesn't solve. In the web version everything is ok. I appreciate if you can help me.

[Lyubka]

 Hey @jakcieslak,

Thank you for reaching out here in the Community!

Can you let us know if this happens when doing a specific action (e.g. playing specific content, locking your phone, navigating to a different app)? 

First off, we can recommend that you check your phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.

It's also a good idea to check that Spotify has the permissions to run in the background.

If that's not causing the issue, could you let us your Spotify version and, if possible, if you experience this on other mobile devices?

We'll be on the lookout for your reply!

[jakcieslak]

Hi
Unfortunately the problem has not been resolved.
spotify is defined as an exception in the battery optimization option and is allowed to run in the background, but unfortunately whenever I open the application in seconds it closes by itself.
The app version is: 8.7.92.521. Thank you if you can give me any more suggestions on how to resolve. Thanks.

[Eni]

Hi there @jakcieslak, 

Thanks for getting back to us. 

Just to confirm, have you followed these specific steps to reinstall the app? 

On another note, could you check if the OS of your phone has any pending updates?
 

Lastly, we'd like to know if this started happening after a specific event such as an update. 

We'll be on the lookout. 

[venkatM6]

Black screen problem occurs when I close tab and try open it again sometimes . When black screen occurs, the app becomes unusable so i have to uninstall and reinstall it to make it work. This keep happening.

Plan

Premium

Country

India

Device

One plus 11 5G

Operating System

Oxygen OS 15

My Question or Issue

I'm experiencing black screen problem with app when I close the app and try to open it again in one plus 11r, with oxygen os 15 of one plus . This problem is keep happening, it might be because build version is may be not supported with this version. Request product to check and fix it. Currently if i uninstall and install again it works but after sometime problem occurs repeats.

[venkatM6]

To reproduce it, pls play a song and close tab. It will comes again.