Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5277 Views

0 replies

6 likes

  • 5277 Views
  • 0 replies
  • 6 likes

Superuser Contribution No tengo acceso a mi cuenta creada con mi número y esa tiene mi descuento

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

Visitor

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

Ivelina

Moderator

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast 'update date' is not accurate

In the page:Your Library -> Podcasts and shows (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right. For example - the last episode of a podcast date is actually today but it says updated 2 year...

Visitor

In the page: Your Library -> Podcasts and shows  (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right.   For example - the last...

Dylan0011

Visitor

2427 Views

12 replies

1 likes

  • 2427 Views
  • 12 replies
  • 1 likes

Superuser Contribution How to link individual premium account to my new/different Google account

I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over

Visitor

I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over

Ivelina

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing by itself

My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this?PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, OneUI

Roadie

My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this? Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, O...

Maria

Moderator

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not resuming after listening to something else

PlanfreeCountryaustraliaDevices10Operating Systemandroid 12 My Question or Issueon my old phone (s7), if spotify was playing music and i watched/listened to something else (youtube, reel, audio clip, etc), spotify would pause and then resume playing ...

Newbie

Plan free Country australia Device s10 Operating System android 12   My Question or Issue on my old phone (s7), if spotify was playing music and i watched/listened to something else (y...

Vmiller89

Visitor

3211 Views

2 replies

1 likes

  • 3211 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song Covers do not show on random downloaded songs

A lot of songs are missing their covers and they only come back temporary after I connect to wifi. Screenshotshttps://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=sharing

Newbie

A lot of songs are missing their covers and they only come back temporary after I connect to wifi.   Screenshots https://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=s...

Novy

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The playlist UI is broken when adding from the song

PlanPremium FamilyCountryUkraineDevice(OnePlus Nord N10 5G)Operating System(Oxygen OS 11, Android 11) My Question or IssueWhen adding a song to playlist from "now playing" UI, playlists look like this On my other phone running Android 12 everything l...

Regular

Plan Premium Family Country Ukraine Device (OnePlus Nord N10 5G) Operating System (Oxygen OS 11, Android 11)   My Question or Issue When adding a song to playlist from "now playing" UI...

BodomFox

Regular

937 Views

7 replies

0 likes

  • 937 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why does most of my current queue disappear when I re-open Spotify?

I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also always have the "repeat all" option selected. But when ...

Regular

I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also alwa...

RM_7

Newbie

5885 Views

14 replies

1 likes

  • 5885 Views
  • 14 replies
  • 1 likes

Superuser Contribution Cannot view mine or others profiles on web/browser

I'm convinced that this is a Spotify problem because it happens on both chrome AND GoogleIt's something that JUST started happening, it was fine last night. I thought it was because I did not have a profile, but even after making one the problem stil...

Newbie

I'm convinced that this is a Spotify problem because it happens on both chrome AND Google It's something that JUST started happening, it was fine last night. I thought it was because I did not have ...

Vasil

Moderator

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Application crash after share

In offline mode, share button crashes applicationPlanPremium StudentCountryTurkeyDeviceSamsung Galaxy A24Operating SystemAndroid 14

Visitor

In offline mode, share button crashes application Plan Premium Student Country Turkey Device Samsung Galaxy A24 Operating System Android 14

Vasil

Moderator

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music from black pink wont play

will PlanFamily PremiumCountry DeviceOneplus 7tOperating SystemAndroid My Question or IssueI don't know if this is happening with other artists however when I try to play any song from black pink it wont let me, it will just cancel any other music I ...

Casual Listener

 will  Plan Family Premium Country   Device Oneplus 7t Operating System Android   My Question or Issue I don't know if this is happening with other artists however when...

Rei_is_blinkeu

Visitor

4147 Views

6 replies

0 likes

  • 4147 Views
  • 6 replies
  • 0 likes

Spotify Premium on Google Home (Android 14, April 2024)

I can't seem to link my Spotify Premium account to the Google Home app.I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spotify (for example, I don't have a '+' in the top left ...

Visitor

I can't seem to link my Spotify Premium account to the Google Home app. I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spot...

parkerga098

Casual Listener

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium feature found glitch

I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open

Casual Listener

I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open

magnum2468

Casual Listener

723 Views

2 replies

0 likes

  • 723 Views
  • 2 replies
  • 0 likes

Superuser Contribution i have a redmi note 12 pro and i cant change my spotify theme

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

Visitor

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

Novy

Moderator

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify opening up on my phone when my wife turns it on on hers

This is slightly annoying. I find I'll be listening to an audiobook or something else on my phone. My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listening to and spotify will pop up with whatever my wife is listeni...

Regular

This is slightly annoying.  I find I'll be listening to an audiobook or something else on my phone.  My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listen...

Jduckueuueuw

Visitor

4767 Views

9 replies

0 likes

  • 4767 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps changing playlist on startup

PlanFreeCountryGermanyDevicePixel 7aOperating SystemAndroid 14Spotify VersionThe Spotify Version on my phone is 8.9.22.539 My Question or IssueAbout every second or third start of spotify on my phone, the played song changes to recommended songs inst...

Regular

Plan Free Country Germany Device Pixel 7a Operating System Android 14 Spotify Version The Spotify Version on my phone is 8.9.22.539   My Question or Issue About every second or third...

MartinT

Spotify Legend

1680 Views

4 replies

0 likes

  • 1680 Views
  • 4 replies
  • 0 likes

Superuser Contribution All songs stopping after 3 seconds

Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, songs play fine. Tested on mobile data and WiFi and ...

Visitor

Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, s...

Maria

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes