Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68297 Views
  • 69 replies
  • 26 likes
  • 68297 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29031 Views
  • 5 replies
  • 0 likes
  • 29031 Views
  • 5 replies
  • 0 likes

Superuser Contribution Chrome Notification Upon Log In

PlanPremiumCountryUSADeviceSamsung S23 UltraOperating SystemAndroid 14My Question or IssueYesterday, my Spotify on my primary Android phone (S23 Ultra) was starting up on its own and was frustrating me. I decided to reinstall the app and this Chrome ...

  • Newbie
  • Plan Premium Country USA Device Samsung S23 Ultra Operating System Android 14 My Question or Issue Yesterday, my Spotify on my primary Android phone (S23 Ultra) was starting up on its own an...
  • Ivelina
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

I have to manually add each song to Liked Songs to he added to Artist Liked Songs

PlanPremiumCountryPhilippines DeviceSamsung S20Operating SystemAndroid Oreo My Question or IssueDo you really have to manually like each song from an album to be added to the Arrist Page Liked Songs? There's no option on the album to add all of it to...

  • Newbie
  • Plan Premium Country Philippines  Device Samsung S20 Operating System Android Oreo   My Question or Issue Do you really have to manually like each song from an album to be ad...
  • Amay
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music not playing while on offline mode

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueI have downloaded songs and playlists offline use but when I play on offline mode the same downloaded music it won't play until I deactivate offline...

  • Regular
  •   Plan Premium Country South Africa  Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue I have downloaded songs and playlists offline use but when ...
  • Bobd57
  • Casual Listener
  • 265250 Views
  • 43 replies
  • 0 likes
  • 265250 Views
  • 43 replies
  • 0 likes

Superuser Contribution how to turn off this spotify connect popup?

so there's this annoying notification at the bottom of my screen that says "[device name] is available" and it's popping up constantly which is incredibly annoying because i don't want to use spotify connect and the device popping up isn't even mine....

  • Visitor
  • so there's this annoying notification at the bottom of my screen that says "[device name] is available" and it's popping up constantly which is incredibly annoying because i don't want to use spotify...
  • Happablap
  • Casual Listener
  • 5066 Views
  • 10 replies
  • 6 likes
  • 5066 Views
  • 10 replies
  • 6 likes

Solved!!Superuser Contribution Spotify switches from Android Auto to Android Automotive - annoying

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S20 FE + Renault Megane Etech (with Android Automotive)Operating SystemAndroid + Android Automotive My Question or IssueIn this car I have Spotify on infotainment-screen in 2 ways:1) android auto - connec...

  • Casual Listener
  • Plan Premium Country Denmark Device Samsung Galaxy S20 FE + Renault Megane Etech (with Android Automotive) Operating System Android + Android Automotive   My Question or Issue In this ...
  • mistermester
  • Casual Listener
  • 1941 Views
  • 4 replies
  • 0 likes
  • 1941 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't see speakers on my wifi network

I can't see any speakers on my home WiFi on my new Samsung Galaxy Flip 5. Other devices (Samsung/Android, iOS and Web) can all connect OK and can also see the Flip5 on the network. But it can't see them.I have followed all the suggested remedies - co...

  • Visitor
  • I can't see any speakers on my home WiFi on my new Samsung Galaxy Flip 5. Other devices (Samsung/Android, iOS and Web) can all connect OK and can also see the Flip5 on the network. But it can't see...
  • OscarDC
  • Moderator
  • 976 Views
  • 1 replies
  • 0 likes
  • 976 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android widget forgets which song it played after pausing

PlanPremiumCountryCanadaDevicePixel 4a & LG G6Operating SystemAndroid 10, Android 11 My Question or IssueThe Spotify widget seems to forget that it was playing a song if I pause and go do something else with my phone. After I come back to my homescre...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 4a & LG G6 Operating System Android 10, Android 11   My Question or Issue The Spotify widget seems to forget that it was playing a song if ...
  • De_Gilbert
  • Newbie
  • 7055 Views
  • 49 replies
  • 4 likes
  • Android
    forgets
    stops
    Widget
  • 7055 Views
  • 49 replies
  • 4 likes

Superuser Contribution Using Family Subscription with Android MP3 Player

Hello,I have a Family Premium membership to Spotify.My kids got this Android-based MP3 player for christmas:https://www.amazon.de/dp/B0BWHK3V9S Now we want to join the Family account with the devices but there seems to be no way to do this from withi...

  • Casual Listener
  • Hello, I have a Family Premium membership to Spotify. My kids got this Android-based MP3 player for christmas: https://www.amazon.de/dp/B0BWHK3V9S   Now we want to join the Family account w...
  • stefan1971
  • Casual Listener
  • 1023 Views
  • 2 replies
  • 0 likes
  • 1023 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify crashes after restarting my phone

PlanFreeCountryCzech RepublicDeviceSamsung A54 5GOperating SystemAndroid 14 (Or One UI 6) My Question or IssueHere im providing a showcase of the issue

  • Casual Listener
  • Plan Free Country Czech Republic Device Samsung A54 5G Operating System Android 14 (Or One UI 6)   My Question or Issue Here im providing a showcase of the issue 
  • lnxm
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Poor audio volume using Android Auto and Spotify

Hi, I use my Andoid phone in my car via Android Auto Google Pixel 3aXLAndrid version 9Spotify version 8.5.17.676 Vauxhall Astra - Unit R4.0 HW version: E2SW versiom: IP25.1.1(1.25.1.10)AIPL version: 1.0.0.0 The volume on Spotify is very low. Other mu...

  • Casual Listener
  • Hi,   I use my Andoid phone in my car via Android Auto   Google Pixel 3aXL Andrid version 9 Spotify version 8.5.17.676   Vauxhall Astra -  Unit R4.0  HW versio...
  • BigTuna40
  • Regular
  • 17806 Views
  • 19 replies
  • 4 likes
  • 17806 Views
  • 19 replies
  • 4 likes

Werbung schon nach kurzer Zeit obwohl halbe Stunde Werbefrei sein sollte?

Hallo Spotify User,ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"!Bei mir (verschiedene Geräte) kommt aber Werbung fast im...

  • Casual Listener
  • Hallo Spotify User, ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"! ...
  • Klabusterbär
  • Newbie
  • 12151 Views
  • 2 replies
  • 8 likes
  • Android
    Commercial
    free account
    freetime
    Windows 10
  • 12151 Views
  • 2 replies
  • 8 likes

Solved!!Superuser Contribution I cannot set the song I want as my alarm or if I can the song file changes

I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went into Spotify, found the song, added it to my liked...

  • Casual Listener
  • I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went...
  • bgthinks
  • Casual Listener
  • 5409 Views
  • 2 replies
  • 0 likes
  • 5409 Views
  • 2 replies
  • 0 likes

How do I turn off autoplay?

When every I get in my car, Spotify starts. I do not want this to happen.

  • Visitor
  • When every I get in my car, Spotify starts. I do not want this to happen.
  • kaworu_bloodpaw
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Now playing view closes when adding to playlist

When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a track to the playlist in the "now playing" view, sw...

  • Music Fan
  • When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a ...
  • Yo-C
  • Music Fan
  • 1299 Views
  • 7 replies
  • 0 likes
  • 1299 Views
  • 7 replies
  • 0 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app ...
  • AlejaR
  • Moderator
  • 3492 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 3492 Views
  • 10 replies
  • 0 likes

Superuser Contribution Local Files Sync, but Playlist Doesn't Recognize Them

PlanPremiumCountryUSDeviceGoogle Pixel 5a 5GOperating SystemAndroid 13 My Question or Issue So, starting on the 31st of January, my local files that I synced between my PC and my Android app suddenly unloaded, becoming grayed out. I've had this sort ...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 5a 5G Operating System Android 13   My Question or Issue   So, starting on the 31st of January, my local files that I synced between m...
  • Ivelina
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • Android
    local files
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Autoplay] not working

PlanPremiumCountryIsraelDeviceSamsung galaxy s8Operating SystemAndroid Pie My Question or IssueAutoplay not working. Sometimes it does and most of the times not.Autoplay is turned on in settings

  • Regular
  • Plan Premium Country Israel Device Samsung galaxy s8 Operating System Android Pie  My Question or Issue Autoplay not working.  Sometimes it does and most of the times not. Autopl...
  • Vi5
  • Newbie
  • 33217 Views
  • 64 replies
  • 14 likes
  • autoplay
  • 33217 Views
  • 64 replies
  • 14 likes

Superuser Contribution My phone refuses to download playlists/songs/content

PlanPremiumCountryPhilippines Device(Realme GT Master Edition)Operating System(Android 13) My Question or IssueI have 3 devices in total, 2 of my devices downloads content as they should, but in my main phone whenever I try to download content it loa...

  • Visitor
  • Plan Premium Country Philippines  Device (Realme GT Master Edition) Operating System (Android 13)   My Question or Issue I have 3 devices in total, 2 of my devices downloads conte...
  • Susan_GP
  • Moderator
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution the operation is not supported if the device is not the active playback device

Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device. When i try to "shuffle play" my downloaded songs, spotify on my watch s...

  • Music Fan
  • Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2 Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device.    Whe...
  • Jposlin
  • Newbie
  • 36729 Views
  • 24 replies
  • 5 likes
  • tizen
    TizenOS
  • 36729 Views
  • 24 replies
  • 5 likes