Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryRomaniaOperating SystemAndroid 13My IssueI just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular songs too, everything. I've tried uninstalling the app and logging ba...
Plan Free Country Romania Operating System Android 13 My Issue I just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular song...
Moderator
385 Views
1 replies
0 likes
Hello, PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid My Question or IssueI am unable to login on the Spotify App on my Android phone. Whenever I try to login I get an error message telling me"A problem occurred.Would you like to tr...
Hello, Plan Premium Country Germany Device Huawei P30 Operating System Android My Question or Issue I am unable to login on the Spotify App on my Android phone. Whenever I t...
Casual Listener
719 Views
4 replies
0 likes
PlanPremiumCountryUnited Kingdom, Czech RepublicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueMy issue is similar to this one, but I think it has a more specific cause. I was staying at a place with a smart TV recently, and accident...
Plan Premium Country United Kingdom, Czech Republic Device Samsung A40 Operating System Android 11 My Question or Issue My issue is similar to this one, but I think it has a more spe...
Moderator
534 Views
1 replies
0 likes
My Question or IssueI already tried follwoing but it's still not working:checked network status, is working properlynewest Version of Spotify app installed (fire tv)newest version of of Spotify app installed (smartphone Fairphone 3)newest version of ...
My Question or Issue I already tried follwoing but it's still not working: checked network status, is working properly newest Version of Spotify app installed (fire tv) newest version of of Spoti...
Visitor
17913 Views
17 replies
1 likes
I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but didn't got premium on my account
I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but d...
Spotify Legend
343 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20+ My Question or IssueEvery time I open the app it brings me to a completely random song instead of picking up where I left off
Plan Premium Country United States Device Samsung Galaxy S20+ My Question or Issue Every time I open the app it brings me to a completely random song instead of picking up where I left...
Community Legend
458 Views
3 replies
1 likes
PlanFreeCountryUKDeviceMotorola e5Operating SystemAndroid 8.0.0 My Question or IssueWhenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in version of the cover image for the song that is playing. How do I change it s...
Plan Free Country UK Device Motorola e5 Operating System Android 8.0.0 My Question or Issue Whenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in v...
Moderator
6608 Views
1 replies
0 likes
PlanFree/PremiumCountryUS phone, Italian phone plan DeviceGalazy s20 Operating SystemWhatever is current My Question or IssueHad been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try t...
Plan Free/Premium Country US phone, Italian phone plan Device Galazy s20 Operating System Whatever is current My Question or Issue Had been using Spotify ...
Moderator
363 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceSamsung Galaxy A52s 5GOperating SystemAndroid 13 My Question or IssueMy Canvas doesn't play when I put a song I'm currently playing on loop, it just shows a picture of the album cover
Plan Premium Country Singapore Device Samsung Galaxy A52s 5G Operating System Android 13 My Question or Issue My Canvas doesn't play when I put a song I'm currently playing on loop, ...
Gig Goer
1325 Views
7 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
424 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(Samsung Galaxy 22 Ultra)Operating System(Android Oreo) My Question or IssueSpotify keeps stopping whenever it is running in the background or when my phone screen turns off. It's been happening for years and on other phone...
Plan Premium Country USA Device (Samsung Galaxy 22 Ultra) Operating System (Android Oreo) My Question or Issue Spotify keeps stopping whenever it is running in the backg...
Moderator
2608 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
381 Views
1 replies
0 likes
I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else
I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else
Moderator
516 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceGalaxy Note 20Operating SystemAndroid My Question or IssueYesterday all of a sudden I was only able to see 20 from the 395 liked songs that I have on the mobile app. I have cleared cache, I have made sure that there are ...
Plan Free/Premium Country Device Galaxy Note 20 Operating System Android My Question or Issue Yesterday all of a sudden I was only able to see 20 from the 395 liked songs that...
Spotify Legend
329 Views
1 replies
0 likes
PlanStudent PremiumCountryGermanyDeviceXiaomi Mi 10T ProOperating SystemAndroid/MIUI 14.0.1 My Question or IssueEver since 07.09.23 (1 week before posting this), my Spotify has loved to randomly jump to max volume every 5-10 songs. This happens whene...
Plan Student Premium Country Germany Device Xiaomi Mi 10T Pro Operating System Android/MIUI 14.0.1 My Question or Issue Ever since 07.09.23 (1 week before posting this), my Spotify h...
554 Views
0 replies
1 likes
Hello,I noticed transitions are broken on my phone, reinstalling didnt help.It used to be that between two songs there is a fade out and in.However currently once the transition time is reached like 12s oder less it just skips the end and just plays ...
Hello, I noticed transitions are broken on my phone, reinstalling didnt help. It used to be that between two songs there is a fade out and in. However currently once the transition time is reached...
Casual Listener
665 Views
2 replies
0 likes
PlanPremiumCountryArgentinaDevice(Samsung Galaxy S20 FE 5G)Operating System(Android One) My Question or IssueMy question is, I have Spotify premium and when I try to put a playlist on shuffle it tells me that I discovered a premium function and it wo...
Plan Premium Country Argentina Device (Samsung Galaxy S20 FE 5G) Operating System (Android One) My Question or Issue My question is, I have Spotify premium and when I try to put a pl...
Roadie
415 Views
1 replies
1 likes
Hello,i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small.someone know about this issue? any idea how to fix it? my system is: Nippon kaier kp4
Hello, i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small. someone know about this issue? any idea ho...
Visitor
6553 Views
11 replies
0 likes
So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing. PlanPremium DuoCountryIndonesia DeviceGoogle Chromecast with Google TV (...
So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing. Plan Premium ...
Gig Goer
1867 Views
12 replies
0 likes
Since this morning, the spotify search is only showing podcasts and random profiles. See attachments.Already tried logging out and in and clearing cache I'm on Android 13 and spotify premium
Since this morning, the spotify search is only showing podcasts and random profiles. See attachments. Already tried logging out and in and clearing cache I'm on Android 13 and spotify premium
Casual Listener
692 Views
2 replies
0 likes
