My app keeps downloading albums that I am not playing

[EthanChai1]

So, I was removing some downloads to free up space on my phone. I removed some downloads for albums to make more space, so that I can redownload albums in the future. But, it redownloads albums that I am not playing. What could that be?

 

 

 

 

 

 

[Ivelina]

Hey @EthanChai1,

Thanks for posting this thread and for the screenshots!

Could you test by completely removing all of the downloaded content by going to Settings > Storage > Remove all downloads and then clear the cache with the button underneath? Clearing the cache helps with any performance issues and we recommend it from time to time. This is an extra step in case the app misbehaves.

We understand it's not ideal to remove all of your downloads because you'd have to re-download the desired content afterwards, but it's still worth testing to see if the albums would stop downloading automatically. 

Thanks and keep us posted on how it goes 🙂

[PeteBest]

Over the past month or so, 9 out of 10 times that I remove a downloaded album on my phone (Google Pixel 3A), it's still there the next time I open the app. This has happened even when I've cleared the cache immediately afterwards. The "success rate" seems to be higher when you open up the album and click remove from there, instead of holding down on the album from the library page.