Resuming Play After Phone Call

[Surefoot]

Plan

Premium

Country

United Kingdom

Device

Samsung Galaxy Note 9

Operating System

Android 10

My Question or Issue

Previously I could play music, it would pause when a call came through,a nd resume after the call. Something has happened now to stop it, and I have to manually resume the play. I have logged out everywhere and logged back in, and turned the Autoplay off and on again. 

[Billy-J]

Hey @Surefoot, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[Surefoot]

Your suggestion of uninstalling and reinstalling seems to have worked -
thank you for your help in this!

[Billy-J]

Hey @Surefoot, 

You're very welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

[Gsting2006]

This happens to me too, everytime after a phone call ends it stops playing. I usually use the app on the phone and it doesn’t seem to work 😕

[Dian]

Hey @Gsting2006,

Thanks for posting in the Community.

Could you let us know what brand/model and operating system your device has? It could be related to some device specific settings.

Have you tried performing a clean reinstall of the app as described earlier in the thread?

Keep us posted,

Cheers!

[#7]

Phone call kicks Spotify off