audio drops on nest mini

Reply

audio drops on nest mini

jacksnead
Newbie

Spotify (Premium account) keeps stopping randomly when I play through Google Nest Mini.  I have determined it is only a spotify issues.  Sometimes it can play several songs, sometimes it will stop after 1 song, sometimes mid-song. Sometimes after 30 seconds. It's very random. I have had this issue since day 1 of buying my Google Nest mini
After the connection drops to google nest mini, I get the error message from "sorry, something went wrong, please try again later".  I have contacted google support. They helped me determine it's only a Spotify issue and that they are aware of it.

  • I tried to clear the cache of Spotify. Both in app and in Android.
  • This did NOT resolve the issue.

  • I tried re-linking Spotify to my Google Nest mini AND clearing Spotify cache.
  • This did NOT resolve the issue. 

  • I upgraded my apps to latest versions (Spotify + Google Home).
  • This did NOT resolve the issue.

  • I reset the Google Nest mini. 

 

Jeremy
Moderator

Hey there folks,

 

Thank you for your replies in this thread.

 

We frequently receive reports about issues with Chromecast and other Cast devices, but they all seem to be intermittent.

 

From what we understand, Google is aware of this, but we do not have any other info at the moment.

 

On our end, we're continuously making improvements and optimizations to the app, including the Connect functionality, so this could improve with time, but at the moment we cannot offer a direct solution.

 

Acknowledge we understand this can cause frustration and thank for their understanding as well.

 

Take care!

12 Replies

Re: audio drops on nest mini

Zemos
Visitor
Same issue, still not fixed.

Re: audio drops on nest mini

Ver
Moderator
Moderator

Hey folks,

 

Thanks for getting in touch with us 🙂

 

We'd suggest you give these steps a go and run a clean reinstall. This is more thorough than the usual reinstall. If that doesn't help, it's a good idea to restart the router.

 

Does the issue occur with another device? That way we can check if it's a device-related issue.

 

Keep us posted! We'll be right here if you have any further questions.

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Re: audio drops on nest mini

Ed_Kean
Newbie

Hi,

I ran through the steps to do a hard uninstall and nothing has changed. This is really frustrating. I play music to help my kids sleep,so when it cuts out all helll breaks loose. 

(Also, please don't censor my minor curse words...)

 

It happens on my phone and my wife's. 

 

PLEASE RESOLVE THIS ISSUE. 

Re: audio drops on nest mini

Jeremy
Moderator
Moderator

Hey there @Ed_Kean,

 

Thank you for your post in this thread. We're happy to help.

 

Can you relink your Spotify to Google Nest mini?

 

It's also good to make sure that both are running the latest versions.

 

If that doesn't do the trick, can you let us know which version of the app you have?

 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: audio drops on nest mini

DerFern
Regular

Even though I am not the creator of the opening post, but I do have the same issue and tried all of the hints above. Additionally, I also contacted @SpotifyCares on Twitter who cleared my offline cache, but that didn´t help, either.

 

So, to sum it up:

Playback on my Nest Audio stops occasionally without any replicateable pattern. It works perfectly fine on both of my Google Home Mini, a Chromecast Audio and the integrated Chromecast on my AndroidTV.

It stops no matter what device I´m streaming from: Android Smartphone, Tablet, straight from a voice command or Windows10 LaptopPC.

It happens with Spotify only. Various other streaming apps work fine without any disconnections.

 

Some technical informations:

Spotify Family Premium Account

App Version (Android): 8.6.12.986

App Version (Windows): 1.1.55.498.gf9a83c60

Nest Audio Firmware: 231584

Cast-Firmware: 1.50.231584

Re: audio drops on nest mini

Jeremy
Moderator
Moderator

Hey there @DerFern,

 

Thank you for your reply and for letting us know all of the troubleshooting steps you've taken so far.

 

Can you log in with another account - such as a friend's or a family member's to see if the issue persist?
 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: audio drops on nest mini

DerFern
Regular

Yes, I´ve tried it with my daughters account (streaming from an Android smartphone) which is linked to my premium family account. Apart from that I don´t have access to another one.

Re: audio drops on nest mini

Jeremy
Moderator
Moderator

Hey again @DerFern,

 

Thank you for your reply and confirmation.

 

Can you confirm if you also hear "I get the error message", "sorry, something went wrong, please try again later", or if the music just stops playing?

 

It would also be great if you can give us more info on what exactly happens when it does and when this started happening?

 

Also, have you noticed if this happens when you use Connect and start playing from the app on a phone for example? Or, does it happen more often when you ask the Google Nest to start playing something?

 

Keep us posted 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: audio drops on nest mini

DerFern
Regular

Before answering your questions, something that might be interesting: the problem only occurs while playing music. I´ve been listening to podcasts on and on for several hours without any interruptions. After that I started playing music again and playback paused again for several times.

 

Can you confirm if you also hear "I get the error message", "sorry, something went wrong, please try again later", or if the music just stops playing?

The music just stops playing without any further information. When I look at the Spotify App on my Android Smartphone, the song keeps playing according to the "progress line" (sorry, I can´t seem to find the right word). If it keeps running, sometimes the timestamp is something later than the actual length of the song. 

 

It would also be great if you can give us more info on what exactly happens when it does and when this started happening?

As previously mentioned, nothing special happens. Playback just stops and sometimes continues after a pause. However, other times I need to restart playback on the device or skip the song in order to start playback again. It looks like my devices always keeps the connection, as I don´t need to chose the Nest Audio device as the playback device again.

I started using the Google device on february 15th and it worked well for at least a week. I alway keep my apps and devices up to date, so the versions should always have been up to date.

 

Also, have you noticed if this happens when you use Connect and start playing from the app on a phone for example? Or, does it happen more often when you ask the Google Nest to start playing something?

As I use connect most of the time and chose my music on my smartphone or laptop PC, this is what I have most information from. Starting music from my voice command works and I use that occasionally as well, but not that often. I´ll keep an eye on this question and opt to start music that way. 

SUGGESTED POSTS