Reinstalled, now app crashes on startup.

Solved!
Reply

Reinstalled, now app crashes on startup.

informalnarwhal
Casual Listener

Plan

Premium

Country

United States

Device

Android LG K7

Operating System

Android Lollipop

 

My Question or Issue

I was just looking to fix a small bug and one solution said to reinstall the app, so I did just that. I was only able to log in to the app again, now it loads just the main 3 buttons + the settings gear, then crashes. I've been sticking by Spotify and staying premium for supporting the artists, but every new bug and glitch makes it harder and more frustrating to use the app, and now I can't even use it at all. :(

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Reinstalled, now app crashes on startup.

informalnarwhal
Casual Listener

Clearing data when installed and removing devices didn't change much. I even went to manually deleting folders from file storage with no results. I did however successfully roll back to an older version of the app from the uptodown list linked somewhere else in the forum https://spotify.en.uptodown.com/android/versions <3 Last working one for me was a bit back at 8.5.16.192

2 Replies

Re: Reinstalled, now app crashes on startup.

Moderator
Moderator

Hey @informalnarwhal,

 

Thanks for reeaching out! That's not coll but we'll do our best to make sure you can use your app asap :) 

Let's do a clean reinstall first. Before that, disconnect all devices from your account here. 

 

Then follow these steps:

 

  1. Go to Settings on your phone.
  2. Select "Apps".
  3. Tap "Spotify" in the app list.
  4. Tap on "Storage> Clear Data" for a clean reinstallation.
  5. Tap Uninstall.
  6. Open Google Play and install the Spotify Music app.

 

There is something else you could do if that does not help. Go to:

 

  • Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
  • Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
  • Last step - restart the phone.

Let us know if it works again :)

 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
Solution!

Re: Reinstalled, now app crashes on startup.

informalnarwhal
Casual Listener

Clearing data when installed and removing devices didn't change much. I even went to manually deleting folders from file storage with no results. I did however successfully roll back to an older version of the app from the uptodown list linked somewhere else in the forum https://spotify.en.uptodown.com/android/versions <3 Last working one for me was a bit back at 8.5.16.192

SUGGESTED POSTS