Problemas de reprodução via Bluetooth

[brunocyrino9]

Plan

Premium

Country

Brazil

Device

Xiaomi MI A3

Operating System

Android 10

My Question or Issue

90 % das vezes que conecto o dispositivo para reproduzir em aparelhos via bluetooth. A música é executada porém não é possível ouvir tocar nos aparelhos conectados. Só após ir no volume do aplicativo, alterar a barra, que o som é liberado para o dispositivo. Isso se torna uma dificuldade quando você conecta o celular no sistema do carro, e a música só tocara quando alterado o volume do Spotify. É muito ruim principalmente quando está dirigindo e quer ligar uma música rapidamente. Podem me ajudar? Já reinstalei e o problema persiste. Em anexo tela onde tenho que alterar para a música ser reproduzida nos dispositivos bluetooth.

[Elena]

Hey there @p0p9y9,

Thanks for reaching out about this here in the Community! Hope you don't mind us replying in English!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, we can recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.

It's also a good idea to check that Spotify has the permissions to run in the background.

If that's not causing the issue, could you let us your Spotify version and, if possible, if you experience this on other mobile devices?

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.

[Mirelawiedeck]

Olá, estou tendo o mesmo problema, simplesmente não reproduz o som ao conectar no bluetooth, e ao solicitar a siri a conexão diz pra tentar novamente pois ouve algum problema 

[Jeremy]

Hi there @Mirelawiedeck,

Thank you for your post in this thread. We're sorry to hear about this. We hope that you don't mind us replying in English.

To start with, can you let us know if you followed the steps that was provided by @Elena in the reply above?

We'll be on the lookout for your reply 🙂

Take care!

[Muller3]

Aparentemente o problema é crônico, não tem haver com nenhuma configuração.

[Eni]

Hey there @Muller3, 

Thanks for getting in touch about this here in the Community. Hope you don't mind a reply in English as it's the official language of the Community. 

Could you give us more info about the issue you're experiencing? Is it happening with multiple Bluetooth devices or only with a specific one? 

Also, sending us a short video of this behavior would come in handy. Would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be waiting for your reply.