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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5130 Views

0 replies

6 likes

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Superuser Contribution Android Auto crashing

Plan: PremiumCountry: PortugalDevice: Samsung S21+Operating System: Android My Question or IssueHi, my Android Auto has suddenly started crashing. It was working but not just stops during the first song. I've tried clearing the cache but to no avail....

Regular

Plan: Premium Country: Portugal Device: Samsung S21+ Operating System: Android   My Question or Issue Hi, my Android Auto has suddenly started crashing. It was working but not just stops d...

Maria

Moderator

2535 Views

7 replies

1 likes

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Superuser Contribution Keep the screen on on the mobile app during play back, and to see lyrics.

Plan PremiumDevice Samsung Galaxy S10+Operating System AndroidKeeping the screen on during play is definitely a much needed option.In the past, this was needed enough to keep the phone on my desk for instance so I could glance and see the artist/song...

Casual Listener

Plan Premium Device Samsung Galaxy S10+ Operating System Android Keeping the screen on during play is definitely a much needed option. In the past, this was needed enough to keep...

mkgtu

Regular

18675 Views

8 replies

6 likes

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Superuser Contribution Android App not loading emails

PlanPremiumCountryCanadaOperating SystemAndroid v14 Hey Spotify, For the past 4 days, I've been unable to load albums on my phone. When I click an album it gets stuck on the black loading screen (see attachments). I have cleared my cache and re-insta...

Newbie

  Plan Premium Country Canada Operating System Android v14   Hey Spotify,   For the past 4 days, I've been unable to load albums on my phone. When I click an album it ge...

Eni

Moderator

337 Views

1 replies

0 likes

Andoid
  • 337 Views
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Superuser Contribution Remove animation from share menu

When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes to be able to select any of the options, which is s...

Casual Listener

When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes ...

Ivelina

Moderator

677 Views

3 replies

0 likes

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Superuser Contribution Spela audiobooks

Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd?PlanPremiumCountrySwedenDeviceSamsung galaxy S20 FE 5GOperating SystemAndroid 13 one UI 5.1 My Question or Issue

Regular

Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd? Plan Premium Country Sweden Device Samsung galaxy S20 FE 5G Operating System...

abcdefgh0000

Regular

1186 Views

12 replies

0 likes

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Superuser Contribution [Regression] Latest app version is broken when being run with ARMv8.5 MTE (Memory Tagging)

When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this currently on a Google Pixel 8 or Google Pixel 8 Pr...

Casual Listener

When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this...

Joan

Moderator

1513 Views

2 replies

3 likes

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Solved!!Superuser Contribution Volume control Android app glitch

Pixel 6 proSetup-Playing Spotify on Android app and connected to Alexa Dot-Viewing song lyrics IssuePhone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-PAGE view. Volume works properly when Lyrics in HALF-PAGE view. App...

Regular

Pixel 6 pro Setup -Playing Spotify on Android app and connected to Alexa Dot -Viewing song lyrics  Issue Phone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-P...

Ivelina

Moderator

1531 Views

5 replies

0 likes

Volume Control
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Standardise features on iOS and Android/Windows

Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense.

Newbie

Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense. 

285 Views

0 replies

0 likes

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Opción almacenamientos

PlanPremiumCountryEspañaDeviceSamsung A54Operating System My Question or IssueHola, quiero descargar música para escuchar sin conexión pero no se donde me va en el teléfono. No tengo SD sería en la memoria del teléfono y en configuración no encuentro...

Visitor

Plan Premium Country España Device Samsung A54 Operating System     My Question or Issue Hola, quiero descargar música para escuchar sin conexión pero no se donde me va en el telé...

osornios

Spotify Star

281 Views

1 replies

0 likes

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Superuser Contribution I can't play or access anything with the android app.

PlanPremiumCountrySpainDeviceZTE Nubia Red Magic 7 16/256Operating SystemAndroid 12My Question or IssueI can't use Spotify.I tried reinstalling, updating, and everything and it just doesn't work.The app says like "Something occured. Try again?" I pre...

Visitor

Plan Premium Country Spain Device ZTE Nubia Red Magic 7 16/256 Operating System Android 12 My Question or Issue I can't use Spotify. I tried reinstalling, updating, and everything and it ju...

Yordan

Moderator

1321 Views

6 replies

0 likes

Android
nothing
Play
Playlists
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Superuser Contribution Liked Songs

So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was always my indie or blues or R&B songs. And i just wanted...

Casual Listener

So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was alway...

OscarDC

Moderator

530 Views

5 replies

0 likes

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Superuser Contribution I've been noticing slow playback and/or playback stops in the middle of songs on my android and xbox

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Yordan

Moderator

299 Views

1 replies

0 likes

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Superuser Contribution Song Downloaded icon not showing...

Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my playlist. However, now this marker/icon is gone everywhere else than in the ...

Composer

Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my playli...

AlejaR

Moderator

7277 Views

19 replies

1 likes

album
downloaded
Icon
marker
songs
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I can't seem to open the Spotify app on my phone.

Anytime I open the app, it just loads for some minutes and then it brings up the "try again and dismiss" screen

Visitor

Anytime I open the app, it just loads for some minutes and then it brings up the "try again and dismiss" screen

MauriceMV

Spotify Star

523 Views

1 replies

0 likes

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Loads of Problem: Headphones controls, Android auto, pauses

Hey,Not sure what can I do to fix my problems. I hand completely uninstall and reinstalled the app which helped a little but not with everything. I was running into these 3 problems:1. Random playback pauses2. Android auto display is grey. Icon is al...

Visitor

Hey, Not sure what can I do to fix my problems. I hand completely uninstall and reinstalled the app which helped a little but not with everything. I was running into these 3 problems: 1. Random pla...

283 Views

0 replies

0 likes

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Solved!!Superuser Contribution How do I hide the DJ and automixes?

Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature. I am able to dismiss the Artist specific mixes us...

Regular

Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature...

Not applicable

4070 Views

8 replies

3 likes

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Solved!!Superuser Contribution Adding song to a que closes the app

PlanPremiumCountrySouth Korea DeviceSamsung Galaxy S22+Operating SystemAndroid My Question or IssueWhen I add a song to a que by sliding it, it closes the app automatically like the video below. Edit) I've tried clearing cache, but it didn't work out...

Regular

Plan Premium Country South Korea   Device Samsung Galaxy S22+ Operating System Android    My Question or Issue When I add a song to a que by sliding it, it closes the app au...

Ivelina

Moderator

693 Views

3 replies

1 likes

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Solved!! Spotify PC can't find my Android Phone

Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it. Both the PC and Spotify are on the same network. Both Spotifys are logged in to the same account and can access the internet an...

Casual Listener

Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it.   Both the PC and Spotify are on the same network. Both Spotifys ar...

Lilybeth

Visitor

30661 Views

23 replies

0 likes

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