Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan Premium Country Taiwan Device Asus ZenFone 8 Operating System Android 13 My Question or Issue It shows no internet connected when I search. But the app can play music I never heard before in the same time! The issue only happens when I use WiFi ...
Plan Premium Country Taiwan Device Asus ZenFone 8 Operating System Android 13 My Question or Issu...
Moderator
356 Views
1 replies
0 likes
PlanFree/Premium Device(Redmi Note 11R)Operating System(Andriod) My Question or IssueI can't log in to Spotify on my new phone. It works when logging in with my parent's devices and friends. It also cleared all cache and had also uninstall and reinst...
Plan Free/Premium Device (Redmi Note 11R) Operating System (Andriod) My Question or Issue I can't log in to Spotify on my new phone. It works when logging in with my parent's d...
Moderator
530 Views
3 replies
0 likes
Merhabalar, kulaklıkla müzik dinlerken bir anda müzik kesiliyor. Müziği yeniden açıyorum ama müzik yine kapanıyor. Bu her seferinde aynı müzikte olmuyor, farklı müziklerde de oluyor.bu durum beni çok rahatsız ediyor. Düşünün bir anda müzik dinlerken ...
Merhabalar, kulaklıkla müzik dinlerken bir anda müzik kesiliyor. Müziği yeniden açıyorum ama müzik yine kapanıyor. Bu her seferinde aynı müzikte olmuyor, farklı müziklerde de oluyor.bu durum beni çok...
Spotify Legend
7262 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying out the free version of Spotify. On my Win 10 system, I compiled a playlist of so...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am tr...
Spotify Legend
542 Views
1 replies
0 likes
PlanPremiumCountryMéxicoDeviceXioami Pad 6Operating SystemAndroid 13 My Question or IssueHi. I just got a new tablet and wanted to use spotify there. I try to log in with facebook and with my username and password, but I keep getting the Something we...
Plan Premium Country México Device Xioami Pad 6 Operating System Android 13 My Question or Issue Hi. I just got a new tablet and wanted to use spotify there. I try to log in with fac...
Moderator
1836 Views
5 replies
0 likes
PremiumCountryUSADeviceROKU (There's no option for this, otherwise?)Operating SystemN/A My Question or IssueAs of today, Spotify no longer appears in Roku home screen. What gives? ROKU is updated and, as it stands, since the Spotify channel no longer...
Premium Country USA Device ROKU (There's no option for this, otherwise?) Operating System N/A My Question or Issue As of today, Spotify no longer appears in Roku home screen.&...
504 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceSamsung Galaxy SM A5,Operating SystemAndroid 5 My Question or IssueHello.I have a problem. Spotify o...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Samsung Galaxy SM A5, Operating Syst...
354 Views
0 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 13 (One UI 5.1) My Question or IssueTapping the checkmark on an episode in the "Your Episodes" screen takes me to add the episode to a playlist instead of re...
Plan Premium Country United States of America Device Samsung Galaxy S20 FE Operating System Android 13 (One UI 5.1) My Question or Issue Tapping the checkmark on an episode in the "Y...
Moderator
802 Views
1 replies
0 likes
I have Spotify running 24/7 generally in my office (I just mute the speakers at the end of each working day). It connects to a speaker via bluetooth from a Mac mini in the office. The Spotify app on my Android phone (Samsung Galaxy A53) auto-starts u...
I have Spotify running 24/7 generally in my office (I just mute the speakers at the end of each working day). It connects to a speaker via bluetooth from a Mac mini in the office. The Spotif...
Moderator
881 Views
3 replies
0 likes
Plan: PremiumCountry: ENGDevice: Fairphone FP4 5GOperating System: Android 12 My Question or Issue Many devices are currently unable to install (and thus use) Spotify because their device doesn't support the Google Play Store (China) or the user is u...
Plan: Premium Country: ENG Device: Fairphone FP4 5G Operating System: Android 12 My Question or Issue Many devices are currently unable to install (and thus use) Spotify because...
1204 Views
0 replies
2 likes
i cant login spotify app from android phoneerror message: please try again how can i solve this
i cant login spotify app from android phone error message: please try again how can i solve this
Casual Listener
529 Views
3 replies
0 likes
Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash.I have tried clearing the data, cache and even uninstalling and reinstalling the app. I have tried the beta and the release...
Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash. I have tried clearing the data, cache and even uninstalling and reinst...
Spotify Star
646 Views
1 replies
1 likes
PlanPremium FamilyCountryArgentinaDeviceRedmi Note 7Operating SystemAndroid 12 My Question or Issue Spotify Lite app has very low audio quality, like the "basic" quality option (i tested it, there's no difference between all of the settings), even wi...
Plan Premium Family Country Argentina Device Redmi Note 7 Operating System Android 12 My Question or Issue Spotify Lite app has very low audio quality, like the "basic" quali...
Moderator
2355 Views
3 replies
0 likes
PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...
Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...
Gig Goer
51117 Views
208 replies
31 likes
After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the app just fine. Is there any way to reset that? Thanks
After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the ap...
Moderator
501 Views
1 replies
0 likes
PlanFree/Premium: PremiumCountry: ENG Device: Fairphone FP4Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624) My Question or Issuehttps://github.com/webcompat/web-bugs/issues/125482#issue-1838492946
Plan Free/Premium: Premium Country: ENG Device: Fairphone FP4 Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624) My Question or Issue https://github.com/web...
Music Fan
1238 Views
2 replies
0 likes
PlanPremiumCountryMexicoDeviceTCL 10pro Operating SystemAndroidMy Question or IssueSpotify used to cast to my Chromecast with some visuals from the Artist, the name of the song and the name of the Artist, like 10 days ago it only shows the Spotify lo...
Plan Premium Country Mexico Device TCL 10pro Operating System Android My Question or Issue Spotify used to cast to my Chromecast with some visuals from the Artist, the name of ...
Moderator
390 Views
1 replies
1 likes
Spotify doesn't connect to any speakers nor airpods, my device is connect and i can play any video or audio in other apps except Spotify plays on my phone's speaker.
Spotify doesn't connect to any speakers nor airpods, my device is connect and i can play any video or audio in other apps except Spotify plays on my phone's speaker.
Moderator
644 Views
3 replies
0 likes
My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.
My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.
Casual Listener
2716 Views
7 replies
0 likes
PlanFreeCountryCanadaDevicePixel 7 (not pro)Operating SystemAndroid My Question or IssueI found A Bug that allows you to to skip the addsEmail me on Gmail (**bleep**) to get the video of me showing the bug, my file weight more then 5mb
Plan Free Country Canada Device Pixel 7 (not pro) Operating System Android My Question or Issue I found A Bug that allows you to to skip the adds Email me on Gmail (**bl...
Moderator
295 Views
1 replies
0 likes
