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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

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Superuser Contribution "You've discovered a Premium feature" shows on Premium

PlanPremiumCountryUKDevice: Samsung s21 +Operating SystemAndroid 13My Question or IssueAny time i try to tap shuffle on a playlist, i get "You've discovered a Premium feature" pop up while on Premium. I've cleared the cache, the data and then uninsta...

Newbie

  Plan Premium Country UK Device:  Samsung s21 + Operating System Android 13 My Question or Issue Any time i try to tap shuffle on a playlist, i get "You've discovered a Premium f...

Alex

Spotify Legend

1790 Views

1 replies

0 likes

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Superuser Contribution "Songs based on..." changed to "We play recommended Songs for you"?

Hello,I just got a quick question:When I play a Song with no Playlist or Songs in queue, it always played "Songs based on...", songs that were similar to the song I started.Now it says "We play recommended Songs for you". Is that the same, or has som...

Music Fan

Hello, I just got a quick question: When I play a Song with no Playlist or Songs in queue, it always played "Songs based on...", songs that were similar to the song I started. Now it says "We play...

Susan_GP

Moderator

1320 Views

5 replies

0 likes

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Superuser Contribution Sleep time for all

The timer function was recently removed for alot of users and is something that makes using the app a necessity for alot of people. Some people may be able to use it but disabling it can and does cause issues for alot of people. If leaving the platfo...

Visitor

The timer function was recently removed for alot of users and is something that makes using the app a necessity for alot of people. Some people may be able to use it but disabling it can and does cau...

Eni

Moderator

747 Views

1 replies

0 likes

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Superuser Contribution First load is slow while using mobile data

PlanPremiumCountryLithuaniaDeviceXiaomi Redmit Note 8 ProOperating SystemMIUI Global 12.0.5 (Android version 10 QP1A. 190711.020) My Question or IssueWhen opening Spotify, the initial load is very slow (home page/search page takes around 30-60 second...

Newbie

Plan Premium Country Lithuania Device Xiaomi Redmit Note 8 Pro Operating System MIUI Global 12.0.5 (Android version 10 QP1A. 190711.020)   My Question or Issue When opening Spotify, th...

Joan

Moderator

413 Views

1 replies

0 likes

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Superuser Contribution Podcast episodes list is always scrolled to the middle

I listen to the Joe Rogan Podcast, when I go to the podcast page to check for new podcasts the list is scrolled to somewhere in the middle. Right now it is stuck at #1911 and the newest is #2008 so I have to scroll 97 positions to see the newest, the...

Regular

I listen to the Joe Rogan Podcast, when I go to the podcast page to check for new podcasts the list is scrolled to somewhere in the middle. Right now it is stuck at #1911 and the newest is #2008...

Lyubka

Moderator

1323 Views

6 replies

0 likes

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Why do I get Offline message?

Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile.Can play already downloaded music...(Have payed my bills)Do se my cryptic UID, in the app.Now playing from Chrome, have been...

Visitor

Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile. Can play already downloaded music... (Have payed my bills) Do se my...

Yuhoo

Music Fan

510 Views

1 replies

0 likes

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Superuser Contribution Mobile app doesn't recognize me as a subscribr...laptop is fine

Mobile just changed??? Reinstalled app still doesn't recognize me and no access to my playlists...advises me to make my first playlist

Visitor

Mobile just changed??? Reinstalled app still doesn't recognize me and no access to my playlists...advises me to make my first playlist

Yordan

Moderator

604 Views

1 replies

0 likes

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Superuser Contribution Android Auto: Albums not showing up

PlanPremiumCountryGermanyDevicePixel 6 / Hyundai i20Operating SystemAndroid 13 My Question or IssueHi,I am new to use Spotify in my Car with Android Auto, but I have one issue with the App. When browsing my library I can select and filter all my arti...

Regular

Plan Premium Country Germany Device Pixel 6 / Hyundai i20 Operating System Android 13   My Question or Issue Hi, I am new to use Spotify in my Car with Android Auto, but I have one is...

dennis_verspuij

Newbie

3984 Views

9 replies

0 likes

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Superuser Contribution "Exclude from taste profile" option not available

"Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.

Visitor

"Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.

Susan_GP

Moderator

804 Views

1 replies

0 likes

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Spotify Connect doesn't show Device List

Hi EveryoneAfter changing wifi router my fiance's Spotify Connect doesn't show up or even look for devices on her Xiaomi Redmi 10 Android 12.5. It worked fine before changing router. It still works fine with my Android 14 Poco F3. We are all connecte...

Casual Listener

Hi Everyone After changing wifi router my fiance's Spotify Connect doesn't show up or even look for devices on her Xiaomi Redmi 10 Android 12.5. It worked fine before changing router. It still works...

Einssv

Newbie

1620 Views

3 replies

0 likes

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Superuser Contribution Spotify search not working on s1 android

In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and re added it with no change. I've uninstalled then re...

Visitor

In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and r...

Lyubka

Moderator

287 Views

1 replies

0 likes

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Superuser Contribution the lyric doesn't show up

i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user

Visitor

i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user

Lyubka

Moderator

356 Views

1 replies

2 likes

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Superuser Contribution I can't find the three-dot button

I'm trying to block an artist, using my android app, but that three-dot button, which should be next to the follow button, is missing. (I've just installed the latest app update. it's still missing)

Casual Listener

I'm trying to block an artist, using my android app, but that three-dot button, which should be next to the follow button, is missing. (I've just installed the latest app update. it's still missing)

BellaOr

Casual Listener

2659 Views

4 replies

1 likes

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Superuser Contribution Qué puedo hacer para iniciar sesión en mi teléfono ?

Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación.

Visitor

Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación...

Lyubka

Moderator

451 Views

1 replies

0 likes

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Superuser Contribution Why can't I preview suggested songs before putting them on my playlist?

When I tap "Add to this playlist" I'm not allowed to preview and listen to a clip of any of the suggested songs anymore. It only lets me listen to clips of my liked songs. Is this a premium feature now? I'm on android and I'm a free user.

Casual Listener

When I tap "Add to this playlist" I'm not allowed to preview and listen to a clip of any of the suggested songs anymore. It only lets me listen to clips of my liked songs. Is this a premium feature n...

DeluluCarrot

Casual Listener

826 Views

4 replies

1 likes

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Solved!! Spotify on android will not play anything

Today, I have not been able to play anything from the Spotify app. I have tried force stopping, clearing cache, redownloading, and logging out and in, and I cannot get anything to play.

Music Fan

Today, I have not been able to play anything from the Spotify app. I have tried force stopping, clearing cache, redownloading, and logging out and in, and I cannot get anything to play.

cihenneberger29

Music Fan

434 Views

1 replies

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Superuser Contribution Force Spotify app in switzerland in french not in german

My premium subscription is in Switzerland because I live in this country. My problem is that most of the playlists, music suggestions and Podcasts are in German, the major language spoken in Switzerland. But I leave in the French part of the country ...

Visitor

My premium subscription is in Switzerland because I live in this country. My problem is that most of the playlists, music suggestions and Podcasts are in German, the major language spoken in Switzerl...

conan85

Newbie

1241 Views

4 replies

3 likes

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Superuser Contribution Spotify won't work properly on radio anymore with android car.

Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify.Radio is new a pioneer SPH-DA250DAB

Casual Listener

Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify. Ra...

Not applicable

508 Views

3 replies

0 likes

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Centered versus left aligned arrow on now playing screen

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOk I'm using Premium on Android 12 set in US. Recently when I updated my PC version the Andro...

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Ok I'm ...

321 Views

0 replies

0 likes

  • 321 Views
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