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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 559 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution Spotify switches from Android Auto to Android Automotive - annoying

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S20 FE + Renault Megane Etech (with Android Automotive)Operating SystemAndroid + Android Automotive My Question or IssueIn this car I have Spotify on infotainment-screen in 2 ways:1) android auto - connec...

  • Casual Listener
  • Plan Premium Country Denmark Device Samsung Galaxy S20 FE + Renault Megane Etech (with Android Automotive) Operating System Android + Android Automotive   My Question or Issue In this ...
  • mistermester
  • Casual Listener
  • 2024 Views
  • 4 replies
  • 0 likes
  • 2024 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't see speakers on my wifi network

I can't see any speakers on my home WiFi on my new Samsung Galaxy Flip 5. Other devices (Samsung/Android, iOS and Web) can all connect OK and can also see the Flip5 on the network. But it can't see them.I have followed all the suggested remedies - co...

  • Visitor
  • I can't see any speakers on my home WiFi on my new Samsung Galaxy Flip 5. Other devices (Samsung/Android, iOS and Web) can all connect OK and can also see the Flip5 on the network. But it can't see...
  • OscarDC
  • Moderator
  • 1103 Views
  • 1 replies
  • 0 likes
  • 1103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Family Subscription with Android MP3 Player

Hello,I have a Family Premium membership to Spotify.My kids got this Android-based MP3 player for christmas:https://www.amazon.de/dp/B0BWHK3V9S Now we want to join the Family account with the devices but there seems to be no way to do this from withi...

  • Casual Listener
  • Hello, I have a Family Premium membership to Spotify. My kids got this Android-based MP3 player for christmas: https://www.amazon.de/dp/B0BWHK3V9S   Now we want to join the Family account w...
  • stefan1971
  • Casual Listener
  • 1102 Views
  • 2 replies
  • 0 likes
  • 1102 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify crashes after restarting my phone

PlanFreeCountryCzech RepublicDeviceSamsung A54 5GOperating SystemAndroid 14 (Or One UI 6) My Question or IssueHere im providing a showcase of the issue

  • Casual Listener
  • Plan Free Country Czech Republic Device Samsung A54 5G Operating System Android 14 (Or One UI 6)   My Question or Issue Here im providing a showcase of the issue 
  • lnxm
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Superuser Contribution Poor audio volume using Android Auto and Spotify

Hi, I use my Andoid phone in my car via Android Auto Google Pixel 3aXLAndrid version 9Spotify version 8.5.17.676 Vauxhall Astra - Unit R4.0 HW version: E2SW versiom: IP25.1.1(1.25.1.10)AIPL version: 1.0.0.0 The volume on Spotify is very low. Other mu...

  • Casual Listener
  • Hi,   I use my Andoid phone in my car via Android Auto   Google Pixel 3aXL Andrid version 9 Spotify version 8.5.17.676   Vauxhall Astra -  Unit R4.0  HW versio...
  • BigTuna40
  • Regular
  • 18237 Views
  • 19 replies
  • 4 likes
  • 18237 Views
  • 19 replies
  • 4 likes

Werbung schon nach kurzer Zeit obwohl halbe Stunde Werbefrei sein sollte?

Hallo Spotify User,ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"!Bei mir (verschiedene Geräte) kommt aber Werbung fast im...

  • Casual Listener
  • Hallo Spotify User, ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"! ...
  • Klabusterbär
  • Newbie
  • 12339 Views
  • 2 replies
  • 8 likes
  • Android
    Commercial
    free account
    freetime
    Windows 10
  • 12339 Views
  • 2 replies
  • 8 likes

Solved!!Superuser Contribution I cannot set the song I want as my alarm or if I can the song file changes

I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went into Spotify, found the song, added it to my liked...

  • Casual Listener
  • I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went...
  • bgthinks
  • Casual Listener
  • 6149 Views
  • 2 replies
  • 0 likes
  • 6149 Views
  • 2 replies
  • 0 likes

How do I turn off autoplay?

When every I get in my car, Spotify starts. I do not want this to happen.

  • Visitor
  • When every I get in my car, Spotify starts. I do not want this to happen.
  • kaworu_bloodpaw
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Now playing view closes when adding to playlist

When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a track to the playlist in the "now playing" view, sw...

  • Music Fan
  • When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a ...
  • Yo-C
  • Music Fan
  • 1363 Views
  • 7 replies
  • 0 likes
  • 1363 Views
  • 7 replies
  • 0 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app ...
  • AlejaR
  • Moderator
  • 3616 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 3616 Views
  • 10 replies
  • 0 likes

Superuser Contribution Local Files Sync, but Playlist Doesn't Recognize Them

PlanPremiumCountryUSDeviceGoogle Pixel 5a 5GOperating SystemAndroid 13 My Question or Issue So, starting on the 31st of January, my local files that I synced between my PC and my Android app suddenly unloaded, becoming grayed out. I've had this sort ...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 5a 5G Operating System Android 13   My Question or Issue   So, starting on the 31st of January, my local files that I synced between m...
  • Ivelina
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • Android
    local files
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Autoplay] not working

PlanPremiumCountryIsraelDeviceSamsung galaxy s8Operating SystemAndroid Pie My Question or IssueAutoplay not working. Sometimes it does and most of the times not.Autoplay is turned on in settings

  • Regular
  • Plan Premium Country Israel Device Samsung galaxy s8 Operating System Android Pie  My Question or Issue Autoplay not working.  Sometimes it does and most of the times not. Autopl...
  • Vi5
  • Newbie
  • 33816 Views
  • 64 replies
  • 14 likes
  • autoplay
  • 33816 Views
  • 64 replies
  • 14 likes

Superuser Contribution My phone refuses to download playlists/songs/content

PlanPremiumCountryPhilippines Device(Realme GT Master Edition)Operating System(Android 13) My Question or IssueI have 3 devices in total, 2 of my devices downloads content as they should, but in my main phone whenever I try to download content it loa...

  • Visitor
  • Plan Premium Country Philippines  Device (Realme GT Master Edition) Operating System (Android 13)   My Question or Issue I have 3 devices in total, 2 of my devices downloads conte...
  • Susan_GP
  • Moderator
  • 1009 Views
  • 1 replies
  • 0 likes
  • 1009 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution the operation is not supported if the device is not the active playback device

Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device. When i try to "shuffle play" my downloaded songs, spotify on my watch s...

  • Music Fan
  • Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2 Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device.    Whe...
  • Jposlin
  • Newbie
  • 37008 Views
  • 24 replies
  • 5 likes
  • tizen
    TizenOS
  • 37008 Views
  • 24 replies
  • 5 likes

Superuser Contribution [Android] Order of first song in playlist different on mobile

PlanPremiumCountryThe NetherlandsDeviceSamsung Note10 LiteOperating SystemAndroid 13 My Question or IssueI have several playlists where the first song has suddenly swapped places with another song further down the playlist order. The order on desktop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Note10 Lite Operating System Android 13   My Question or Issue I have several playlists where the first song has suddenly swapped pl...
  • Ivelina
  • Moderator
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Status Bar And Navigation Bar Won't Hide When Fullscreen

PlanPremiumCountryIndonesiaDeviceRedmi Note 9Operating SystemAndroid 13 My Question or IssueWhen I go Fullscreen watching a video podcast on Spotify, the video is on Fullscreen but the Status Bar and the Navigation Bar wont hide, it's really annoying...

  • Regular
  • Plan Premium Country Indonesia Device Redmi Note 9 Operating System Android 13   My Question or Issue When I go Fullscreen watching a video podcast on Spotify, the video is on Fullscre...
  • ZeeJitsu
  • Regular
  • 6226 Views
  • 31 replies
  • 3 likes
  • 6226 Views
  • 31 replies
  • 3 likes

Superuser Contribution Fifa 2009 playlist glitches out the whole app

When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not play the song). If I try to play any other songs after thi...

  • Visitor
  • When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not pla...
  • GraysonWyatt01
  • Casual Listener
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

Music saving to SD card is very slow vs internal memory - Spotify is freezing

Hi, can somebody help me with this problem - If I store my offline music in internal memory of my S4 mini (~4GB), it's way faster than on my 64G sd card (samsung class10 xc). When I store offline music on SD card, Spotify is just very slow, almost no...

  • Regular
  • Hi, can somebody help me with this problem - If I  store my offline music in internal memory of my S4 mini (~4GB), it's way faster than on my 64G sd card (samsung class10 xc). When I store offli...
  • vaajy
  • Roadie
  • 5625 Views
  • 19 replies
  • 1 likes
  • 5625 Views
  • 19 replies
  • 1 likes

Solved!!Superuser Contribution Limite de dispositvo

Cuando quiero descargar musica en me dice que se alcanzo el limite de dispostivo. Eliminar las descargas de otros dispositivos. Solo tengo 2 dispositivos el celular que borre todaa las decargas y el reloj q no tiene descargas. Tuve que emparejar vari...

  • Newbie
  •   Cuando quiero descargar musica en me dice que se alcanzo el limite de dispostivo.  Eliminar las descargas de otros  dispositivos. Solo tengo 2 dispositivos el celular que borre...
  • OscarDC
  • Moderator
  • 972 Views
  • 4 replies
  • 0 likes
  • 972 Views
  • 4 replies
  • 0 likes