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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4129 Views

0 replies

6 likes

  • 4129 Views
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Spotify doesn't play stream in 24 Kbit/s installed on a AOSP custom Android 14 ROM

Hi there,i have an issue using Spotify on a Samsung device using Lineage OS (it's an AOSP Android (14) custom ROM).The support has offered me manny things i should try. Clean reinstall log on/off, try a test account an so on. Nothing helped.So if i s...

Newbie

Hi there, i have an issue using Spotify on a Samsung device using Lineage OS (it's an AOSP Android (14) custom ROM). The support has offered me manny things i should try. Clean reinstall log on/off...

354 Views

0 replies

0 likes

  • 354 Views
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Changing playlist picture on Chromebook

PlanPremiumCountryUSADeviceSamsung ChromebookOperating SystemChrome OSMy Question or IssueIs there a way to change the playlist cover photo on a Chromebook? I've heard other people say you need to have a desktop computer to change the picture, but I ...

Visitor

Plan Premium Country USA Device Samsung Chromebook Operating System Chrome OS My Question or Issue Is there a way to change the playlist cover photo on a Chromebook? I've heard other people ...

bmtrygar

Music Fan

1645 Views

2 replies

0 likes

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Superuser Contribution Samsung TV App - TV model #QN75QN90BAFXZC

Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Samsung TV Spotify are all up-to-date. I press play on ...

Visitor

Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Sams...

Zero5854

Newbie

2151 Views

6 replies

0 likes

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Spotify app turns phone on and off

PlanPremiumCountryPhilippines My Question or IssueWhenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone so I can use it again. I've tried clearing cache, storage, and even reinst...

Casual Listener

Plan Premium Country Philippines    My Question or Issue Whenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone ...

Mrmrohboymrmr

Casual Listener

472 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Album art become blur

The album art from spotify on my custom widget become very blur after the latest beta update. I need to reverse to previous version to fix this issue. I hope in future releases, this issue will be gone.

Casual Listener

The album art from spotify on my custom widget become very blur after the latest beta update. I need to reverse to previous version to fix this issue. I hope in future releases, this issue will be go...

Joan

Moderator

419 Views

1 replies

0 likes

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Solved!!Superuser Contribution Loading podcasts very slow

Plan PremiumCountry NetherlandsDeviceSamsung Galaxy S7 My Question or IssueLoading or browsing through my podcasts takes forever. It doesn't matter whether I am on wi-fi or on 4G; it will take at least one minute to be able to see my podcasts. (The l...

Visitor

  Plan Premium Country Netherlands Device Samsung Galaxy S7     My Question or Issue Loading or browsing through my podcasts takes forever. It doesn't matter whether I am ...

heretohelp23

Newbie

28665 Views

20 replies

18 likes

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Superuser Contribution Android Auto not able to switch between apps

Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I can no longer switch apps on Android Auto. I have a...

Visitor

Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I ...

MihailY

Moderator

496 Views

1 replies

0 likes

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Superuser Contribution Queue just repeats first song on album when restarting app

When I close the app and open it again the queue is just repeating the first song on the album currently playing over and over again. Before I tried reinstalling the app it repeated the song I was currently playing and the first song on the album aft...

Visitor

When I close the app and open it again the queue is just repeating the first song on the album currently playing over and over again. Before I tried reinstalling the app it repeated the song I was cu...

Yordan

Moderator

342 Views

1 replies

0 likes

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Unable to add a song to my playlist when offline

Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seconds. This used to work fine but started happening i...

Casual Listener

Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seco...

SolveTheRiddle

Casual Listener

615 Views

4 replies

0 likes

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Superuser Contribution [SOLVED] Notification / Bluetooth Not Updating

DeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThis is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it on your end as well. Lately I have noticed that the notification on...

Casual Listener

Device Samsung Galaxy S10 Operating System Android   My Question or Issue This is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it...

pando_off

Casual Listener

3065 Views

4 replies

3 likes

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Solved!!Superuser Contribution App performance issue on android

Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete songPlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Qu...

Visitor

Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete song Plan Premium Count...

AlejaR

Moderator

3885 Views

20 replies

0 likes

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Superuser Contribution App won't respond to commands from notification banner and headphones

App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it works until the screen is locked or the app is cleared...

Casual Listener

App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it wor...

OscarDC

Moderator

351 Views

1 replies

0 likes

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Solved!!Superuser Contribution Android: Cannot Add Local Files To Queue

PlanPremiumCountryUSADeviceGoogle Pixel 4A XLOperating SystemAndroid 13 My Question or IssueHello, I cannot add local files (mp3s) to queue on Android. It works on PC, but not on Android. I can see and play the local files, but I cannot add them to q...

Casual Listener

  Plan Premium Country USA Device Google Pixel 4A XL Operating System Android 13   My Question or Issue Hello, I cannot add local files (mp3s) to queue on Android. It works on PC...

Joan

Moderator

2270 Views

13 replies

1 likes

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Superuser Contribution I use a Google Pixel. My spotify no longer works with mobile data,only wifi

I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago

Visitor

I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago

Maria

Moderator

907 Views

1 replies

0 likes

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Superuser Contribution Android Auto crashing

Plan: PremiumCountry: PortugalDevice: Samsung S21+Operating System: Android My Question or IssueHi, my Android Auto has suddenly started crashing. It was working but not just stops during the first song. I've tried clearing the cache but to no avail....

Regular

Plan: Premium Country: Portugal Device: Samsung S21+ Operating System: Android   My Question or Issue Hi, my Android Auto has suddenly started crashing. It was working but not just stops d...

Maria

Moderator

2481 Views

7 replies

1 likes

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Superuser Contribution Keep the screen on on the mobile app during play back, and to see lyrics.

Plan PremiumDevice Samsung Galaxy S10+Operating System AndroidKeeping the screen on during play is definitely a much needed option.In the past, this was needed enough to keep the phone on my desk for instance so I could glance and see the artist/song...

Casual Listener

Plan Premium Device Samsung Galaxy S10+ Operating System Android Keeping the screen on during play is definitely a much needed option. In the past, this was needed enough to keep...

mkgtu

Regular

18367 Views

8 replies

6 likes

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Superuser Contribution Android App not loading emails

PlanPremiumCountryCanadaOperating SystemAndroid v14 Hey Spotify, For the past 4 days, I've been unable to load albums on my phone. When I click an album it gets stuck on the black loading screen (see attachments). I have cleared my cache and re-insta...

Newbie

  Plan Premium Country Canada Operating System Android v14   Hey Spotify,   For the past 4 days, I've been unable to load albums on my phone. When I click an album it ge...

Eni

Moderator

336 Views

1 replies

0 likes

Andoid
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Superuser Contribution Remove animation from share menu

When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes to be able to select any of the options, which is s...

Casual Listener

When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes ...

Ivelina

Moderator

667 Views

3 replies

0 likes

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Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

Music Fan

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...

Susan_GP

Moderator

2470 Views

3 replies

2 likes

  • 2470 Views
  • 3 replies
  • 2 likes