Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35977 Views
  • 64 replies
  • 25 likes
  • 35977 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why the volume went from 100 to 50 percentage max.

I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.

  • Visitor
  • I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.
  • Yordan
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Şarkı Sözü

PlanPremium ÜlkeTürkiye CihazSamsung Galaxy A51 İşletim sistemiAndroid 13 One UI 5.0 Sorum veya SorunumSpotify Grup Oturumunda Müzik Dinlerken Şarkı Sözlerini Göremiyorum Yardımcı Olur musunuz

  • Newbie
  • Plan Premium   Ülke Türkiye   Cihaz Samsung Galaxy A51   İşletim sistemi Android 13  One UI 5.0   Sorum veya Sorunum Spotify Grup Oturumunda Müzik Dinlerken Şark...
  • Eni
  • Moderator
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung problems

So on my android whenever i play a song it usually stops after 1 minute or so.. I don't have this problem on the pc at home but whenever I play a song on my mobile in the bus or (at work ) it stops after 1 minute..

  • Newbie
  • So on my android whenever i play a song it usually stops after 1 minute or so.. I don't have  this problem on the pc at home but whenever I play a song on my mobile in the bus or (at work 🙈) it...
  • OscarDC
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't turn shuffle off

I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also

  • Visitor
  • I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also  
  • OscarDC
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and podcasts interrupted by music im not interested in.

Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in. How do I stop these annoying interruptions?

  • Visitor
  • Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in.   How do I stop these annoying interruptions?
  • OscarDC
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution when trying to log in with android phone i receive this message " something

receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good.just cant login using phone unless i constantly delete app and reload each time. help

  • Visitor
  • receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good. just cant login using phone unless i constantly delete ...
  • MihailY
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify solo reproduce contenido con la pantalla encendida en android

Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en específico, pueden pasar 3 minutos escuchándose bien y ...

  • Newbie
  • Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en espe...
  • Lyubka
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Can't download on my android smartphone since today, 5 July 2023

I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the Like icon turns off. Everything works normal on my l...

  • Regular
  • I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the L...
  • Amayy
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

My liked songs on the spotify app has disappeared but it shows up on desktop

After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checked on my windows PC and it shows up there.

  • Visitor
  • After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checke...
  • Amayy
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Ordre morceaux dans playlist Android

Bonjour à tous, Je suis sur appli android Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux. C'est impossible ??? Merci pour votre aide !

  • Newbie
  • Bonjour à tous,   Je suis sur appli android    Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux.   C'est impossible ?...
  • t34txjxfimlyhj71d1bs
  • Visitor
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android/Google Voice Commands no long working with Spotify

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueUp until yesterday my google voice assistant, both on my phone and when using Android Auto was working perfectly with Spotify.Not sure when exactl...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue Up until yesterday my google voice assistant, both on my phone and whe...
  • ZX77
  • Newbie
  • 3414 Views
  • 23 replies
  • 1 likes
  • 3414 Views
  • 23 replies
  • 1 likes

Superuser Contribution Shuffle not working.

I tried to shuffle my playlist and it's telling me I have discovered a premium feature. I have a premium plan, though. Help!

  • Visitor
  • I tried to shuffle my playlist and it's telling me I have discovered a premium feature.    I have a premium plan, though. Help! 
  • OscarDC
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download anymore!

Hi everybody!Since yesterday, clicking on the download button of the app on my android phone has no effect. I can still download fine on my PC, my daughter has no problem on her Huawei (we are on the same Premium Family account) but no chance with my...

  • Regular
  • Hi everybody! Since yesterday, clicking on the download button of the app on my android phone has no effect. I can still download fine on my PC, my daughter has no problem on her Huawei (we are on t...
  • OscarDC
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution How Do You Use Other Fonts?

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XL and Samsung Galaxy Tab Pro SOperating SystemAndroid 11 and Windows 10 My Question or IssueDoes anyone know how to get different fonts to work in the titles of playlists? I have seen them on other peopl...

  • Roadie
  • Plan Premium Country U.S.A. Device Google Pixel 3a XL and Samsung Galaxy Tab Pro S Operating System Android 11 and Windows 10   My Question or Issue Does anyone know how to get differe...
  • Tubai
  • Newbie
  • 19362 Views
  • 12 replies
  • 1 likes
  • 19362 Views
  • 12 replies
  • 1 likes

Superuser Contribution Podcast starts at the bottom

Hey Everyone, everytime i open one particular podcast it starts me at the very first episode. And i have to scroll upwards to the newest one. This is really unconvinient as this podcast has over 160 episodes, so scrolling up takes quite a while.Is th...

  • Composer
  • Hey Everyone,   everytime i open one particular podcast it starts me at the very first episode. And i have to scroll upwards to the newest one. This is really unconvinient as this podcast has ...
  • Conroy706
  • Newbie
  • 2613 Views
  • 7 replies
  • 3 likes
  • Android
  • 2613 Views
  • 7 replies
  • 3 likes

Spotify deja de sonar pero sigue reproduciendo al cambiar de canción :(

Hola gente, soy spotify premium desde hace mas de un año. A partir de diciembre el reproductor dejo de funcionar bien, cuando cambia de canción sigue reproduciendo la proxima canción pero no sale sonido. la unica manera de lograr que vuelva el sonido...

  • Casual Listener
  • Hola gente, soy spotify premium desde hace mas de un año. A partir de diciembre el reproductor dejo de funcionar bien, cuando cambia de canción sigue reproduciendo la proxima canción pero no sale son...
  • MilMussara23
  • Visitor
  • 4406 Views
  • 10 replies
  • 3 likes
  • 4406 Views
  • 10 replies
  • 3 likes

Superuser Contribution Playlists sind nach Neustart vom Handy weg

Playlists sind nach einem Neustart vom Smartphone weg!Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterladen! Ich habe mein Smartphone bereit neu aufgesetzt, ...

  • Casual Listener
  • Playlists sind nach einem Neustart vom Smartphone weg! Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterla...
  • Saladfist
  • Visitor
  • 3387 Views
  • 9 replies
  • 1 likes
  • 3387 Views
  • 9 replies
  • 1 likes

Superuser Contribution Queuing when using DJ

PlanPremiumCountryUkDeviceGoogle pixel 6Operating SystemAndroid My Question or IssueWhen I'm using the new DJ feature and I queue a song, that song isn't played next and the song DJ was previously playing is played again Not being able to queue with ...

  • Visitor
  • Plan Premium Country Uk Device Google pixel 6 Operating System Android   My Question or Issue When I'm using the new DJ feature and I queue a song, that song isn't played next and the ...
  • Ev_1235
  • Visitor
  • 746 Views
  • 2 replies
  • 3 likes
  • 746 Views
  • 2 replies
  • 3 likes

My podcasts are playing in reverse from newer to older. How do I fix this?

I can change the order the episodes are displayed, but when it automatically plays the next episode, it play the previous episode, instead if the next.

  • Visitor
  • I can change the order the episodes are displayed, but when it automatically plays the next episode, it play the previous episode, instead if the next.
  • Amayy
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app downloaded podcasts show downloading icon when already done

On Android app under Library > Your Episodes I have a number of auto downloaded podcasts episodes. Each time I open the app all ~50 of them show the spinning download icon even though they have already been downloaded. They never re-download, just al...

  • Regular
  • On Android app under Library > Your Episodes I have a number of auto downloaded podcasts episodes. Each time I open the app all ~50 of them show the spinning download icon even though they have al...
  • MihailY
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Android
    Downloaded Podcasts
  • 164 Views
  • 1 replies
  • 0 likes