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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1091 Views
  • 0 replies
  • 4 likes

Superuser Contribution My Spotify keeps crashing

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

  • Visitor
  • I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please
  • Maria
  • Moderator
  • 4136 Views
  • 4 replies
  • 0 likes
  • 4136 Views
  • 4 replies
  • 0 likes

Superuser Contribution sleep timer is no longer an option when casting to a device.

Sleep timer seems to be only available now when listening to music on the phone and not when casting to another device such as a chromecast attached to a stereo. Previously this was an option when casting, now it seems this option has been removed wh...

  • Casual Listener
  • Sleep timer seems to be only available now when listening to music on the phone and not when casting to another device such as a chromecast attached to a stereo. Previously this was an option when ca...
  • Crsztrr
  • Visitor
  • 14199 Views
  • 5 replies
  • 18 likes
  • 14199 Views
  • 5 replies
  • 18 likes

Superuser Contribution Why the pause?

My Question or IssueThe app will pause after a notification sound and remain paused until I manually press play.I've uninstalled and reinstalled the app and it worked for a bit, then moments later started pausing until I pressed play again.

  • Newbie
  • My Question or Issue The app will pause after a notification sound and remain paused until I manually press play. I've uninstalled and reinstalled the app and it worked for a bit, then moments late...
  • Novy
  • Moderator
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google Clock app not connecting to Spotify for alarms

PlanPremiumCountryUSADevicePixel 4XLOperating SystemAndroid 11 My Question or IssueSince the most recent update, Google Clock will not connect to a Spotify playlist for an alarm. In fact, it failed to even trigger my alarm at the right time. I've sin...

  • Casual Listener
  •   Plan Premium Country USA Device Pixel 4XL Operating System Android 11   My Question or Issue Since the most recent update, Google Clock will not connect to a Spotify playlist f...
  • rio_rion
  • Casual Listener
  • 32252 Views
  • 25 replies
  • 16 likes
  • Alarm
    clock
    Spotify
  • 32252 Views
  • 25 replies
  • 16 likes

Superuser Contribution Do I really have to manually re-download all my library music???

PlanPremiumCountryUKDeviceHuawei P10Operating System(Android v9) My Question or IssueI had (maybe still have) a problem in that I couldn't setup my Spotify to listen to downloaded music when offline. One of the Community help articles suggested I do ...

  • Casual Listener
  • Plan Premium Country UK Device Huawei P10 Operating System (Android v9)   My Question or Issue I had (maybe still have) a problem in that I couldn't setup my Spotify to listen to downl...
  • Eni
  • Moderator
  • 848 Views
  • 3 replies
  • 1 likes
  • 848 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

  • Music Fan
  • When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...
  • Ivelina
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Reklamy głośność

Czy u was w darmowym pakiecie są zaj****cie głośne reklamy np Media expert w przerwie??

  • Visitor
  • Czy u was w darmowym pakiecie są zaj****cie głośne reklamy np Media expert w przerwie??
  • 452 Views
  • 0 replies
  • 4 likes
  • 452 Views
  • 0 replies
  • 4 likes

Superuser Contribution Possible injection vulnerability

See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view. PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S10 Operating System(Android 12)

  • Casual Listener
  • See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view.   Plan Premium   Country United King...
  • magma4
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Android
    bug
    vulnerability
  • 370 Views
  • 2 replies
  • 0 likes

Superuser Contribution offline mode doesnt work

PlanPremiumCountryGreeceOperating SystemAndroid When i have the offline mode on and i try to open an album or a playlist is has infinite buffering and wont open. If i open the album without online mode and then enable the offline mode it will play fi...

  • Newbie
  •   Plan Premium Country Greece Operating System Android   When i have the offline mode on and i try to open an album or a playlist is has infinite buffering and wont open. If i open ...
  • Novy
  • Moderator
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to quickly add a song to Liked?

PlanPremiumCountry/DeviceSamsung S23 UltraOperating SystemAndroid 14 My Question or IssueHow to quickly add a song to Liked? Surely there has to be a quicker way than this, attached. EDIT:Please see this video for a clarification of what I mean. If t...

  • Casual Listener
  • Plan Premium Country / Device Samsung S23 Ultra Operating System Android 14   My Question or Issue How to quickly add a song to Liked? Surely there has to be a quicker way than this, a...
  • Susan_GP
  • Moderator
  • 5221 Views
  • 7 replies
  • 0 likes
  • Android App
    app changes
    features
    Issues
  • 5221 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify can't connect to data when Android's Data Saver is on

PlanPremiumCountryUSADeviceSamsung A50Operating SystemAndroid 11 My Question or Issue Data will work if I have data saver (Android's data saver, not Spotify's) turned off. However when I turn it on Spotify is not connecting to the internet with data....

  • Regular
  • Plan Premium Country USA Device Samsung A50 Operating System Android 11   My Question or Issue   Data will work if I have data saver (Android's data saver, not Spotify's) turned ...
  • Eni
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't play in my car.

When in car, offline mode, all songs downloaded - the playback stops after the currently playing song ends. The app ignores my car audio controls, I can't resume playback using my car's dedicated button. The playback can be started again ONLY with se...

  • Regular
  • When in car, offline mode, all songs downloaded - the playback stops after the currently playing song ends. The app ignores my car audio controls, I can't resume playback using my car's dedicated but...
  • nlrivera
  • Newbie
  • 5176 Views
  • 10 replies
  • 0 likes
  • 5176 Views
  • 10 replies
  • 0 likes

Unable to open music from my library.

Plan PremiumCountry New Zealand Device Galaxy s22+Operating System Android 14 My Question or Issue: When I go to open an album from my library there is a message saying that the content is no longer available. Is this related to a new Spotify iterati...

  • Casual Listener
  •   Plan Premium Country New Zealand Device Galaxy s22+ Operating System Android 14   My Question or Issue: When I go to open an album from my library there is a message saying that t...
  • Amay
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Superuser Contribution Roku spotify controlled by android phone. When I play spotify on my TV through roku, it connects to

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 1307 Views
  • 6 replies
  • 0 likes
  • 1307 Views
  • 6 replies
  • 0 likes

Superuser Contribution Song Duplication

PlanPremiumCountryUnited States Devicemoto g play (2021)Operating SystemAndroid 10 My Question or IssueWhy am I seeing duplicates of songs in my recently played

  • Casual Listener
  • Plan Premium Country United States  Device moto g play (2021) Operating System Android 10   My Question or Issue Why am I seeing duplicates of songs in my recently played
  • OscarDC
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
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Superuser Contribution Atalho na tela inicial

Não estou mais conseguindo colocar atalhos da minha playlist na tela inicial do meu aparelho! Como posso fazer para adicionar esses atalhos em minha tela inicial?

  • Visitor
  • Não estou mais conseguindo colocar atalhos da minha playlist na tela inicial do meu aparelho! Como posso fazer para adicionar esses atalhos em minha tela inicial?  
  • baggiodlb
  • Visitor
  • 4633 Views
  • 4 replies
  • 1 likes
  • 4633 Views
  • 4 replies
  • 1 likes

Adverts Every 5 Minutes

PlanFree/Premium Does anyone else have this issue? I am getting adverts every five minutes not every half an hour. Not touching the app at all and just letting it run. It is ridiculous.

  • Casual Listener
  • Plan Free/Premium   Does anyone else have this issue? I am getting adverts every five minutes not every half an hour. Not touching the app at all and just letting it run. It is ridiculous.&nb...
  • kanyethough
  • Visitor
  • 2697 Views
  • 5 replies
  • 1 likes
  • 2697 Views
  • 5 replies
  • 1 likes

Solved!! Casting from the Android app to Chromecast/Google home does not work anymore

PlanPremiumCountryFranceDeviceOneplus nord 2 & redmi note 10Operating SystemLast androidMy Question or IssueLocal casting from the Spotify app on both android smartphones at home to Google home and Chromecast was working flawlessly for years until to...

  • Casual Listener
  • Plan Premium Country France Device Oneplus nord 2 & redmi note 10 Operating System Last android My Question or Issue Local casting from the Spotify app on both android smartphones at hom...
  • cabcallaway
  • Regular
  • 890 Views
  • 4 replies
  • 5 likes
  • 890 Views
  • 4 replies
  • 5 likes