Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36020 Views
  • 64 replies
  • 25 likes
  • 36020 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874129 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874129 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded song menu does not appear immediately when offline

When I am offline or on a really poor connection and listening to my playlist which has all it's songs downloaded I want to put a specific song to que I press on song's menu in order to see button "add to que". However instead of expected behaviour I...

  • Casual Listener
  • When I am offline or on a really poor connection and listening to my playlist which has all it's songs downloaded I want to put a specific song  to que I press on song's menu in order to see but...
  • juliusdauksas1
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to stop Spotify playing audio when I plug in wired headphone adapter

PremiumUK DeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueWhen I plug in an adapter to record audio that I am videoing, spotify plays, causes video recording to stop.I don't want Spotify to try and autoplay. How do i stop Spotify ...

  • Visitor
  •   Premium UK   Device Samsung Galaxy s21 Operating System Android    My Question or Issue When I plug in an adapter to record audio that I am videoing, spotify plays, ca...
  • adamkimber
  • Regular
  • 3244 Views
  • 5 replies
  • 0 likes
  • 3244 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Add to queue button in Android app

Right now if we want to add an album/playlist/track to queue of currently playing list, we have that option to add in windows desktop app, but if we want to do that in Android app, the add to queue option only available for tracks but not for playlis...

  • Newbie
  • Right now if we want to add an album/playlist/track to queue of currently playing list, we have that option to add in windows desktop app, but if we want to do that in Android app, the add to queue o...
  • Yordan
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have spotify Family premium but cannot log in on 3 devices simultaneously??

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Screenshot_20230708_220732_Spotify.jpg
  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Joan
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses music and disconnects from device

PlanPremiumCountryUSA DeviceGoogle Pixel 3, Google Pixel 3AOperating SystemAndroid 10 My Question or IssueSpotify frequently pauses what is playing at random. When I hit play, it has disconnected from the device. I have reinstalled the app, cleared t...

  • Visitor
  •   Plan Premium Country USA   Device Google Pixel 3, Google Pixel 3A Operating System Android 10   My Question or Issue Spotify frequently pauses what is playing at random. ...
  • Kloakrotta
  • Newbie
  • 6263 Views
  • 32 replies
  • 12 likes
  • 6263 Views
  • 32 replies
  • 12 likes

Superuser Contribution Playlist song suggestion doesn't play ???

My Question or IssueHi everyone! Just did the new Spotify update, and because of it, i cannot play suggested songs in my playlist in order to add them into it (The play icon is removed), is that normal?  

Screenshot_2023-06-29-16-21-58-54_0438eb925998df20b3482ec25499d226.jpg
  • Casual Listener
  • My Question or Issue Hi everyone! Just did the new Spotify update, and because of it, i cannot play suggested songs in my playlist in order to add them into it (The play icon is removed), is that n...
  • Kvnrhntr
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo escuchar las canciones sugeridas para mis listas

Antes cuando buscaba canciones sugeridas para agregar a mis listas, me permitía escuchar unos segundos de esas canciones y así decidir si las quería agregar o no a la lista. Ahora no me permite esa opción de "escucha previa". Me sugiere canciones, pe...

  • Visitor
  • Antes cuando buscaba canciones sugeridas para agregar a mis listas, me permitía escuchar unos segundos de esas canciones y así decidir si las quería agregar o no a la lista. Ahora no me permite esa o...
  • AlejaR
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to close the spotify app on phone?

Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spotify because I don't want my latest song to keep app...

  • Casual Listener
  • Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spot...
  • AlejaR
  • Moderator
  • 1202 Views
  • 4 replies
  • 0 likes
  • 1202 Views
  • 4 replies
  • 0 likes

Superuser Contribution There is an error in the reproduction mode (shuffle, etc.)

I cant change from shuffle to continous reproduction in my lists. How can i write a complain? Is anybody working in spotify to help users??

  • Visitor
  • I cant change from shuffle to continous reproduction in my lists. How can i write a complain? Is anybody working in spotify to help users??
  • MihailY
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stream stops playing mid-stream and/or app crashes regularly

PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating System(Latest Android version for Galaxy S8, as of 2023-06-19) My Question or IssueMusic pauses mid-stream for 3 seconds, every 30-60 seconds.Persistent streaming only causes the app to later on...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System (Latest Android version for Galaxy S8, as of 2023-06-19)   My Question or Issue Music pauses mid-stream for 3 sec...
  • Daggz90
  • Casual Listener
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Accidentally dismissed notification

PlanPremiumCountryUK My Question or IssueWhen I opened the Android app today I got a push notification for a new single release and accidentally dismissed it - I can't for the life of me remember the name of the artist or track (apart from one word i...

  • Gig Goer
  •   Plan Premium Country UK   My Question or Issue When I opened the Android app today I got a push notification for a new single release and accidentally dismissed it - I can't for th...
  • Lyubka
  • Moderator
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why the volume went from 100 to 50 percentage max.

I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.

  • Visitor
  • I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.
  • Yordan
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Şarkı Sözü

PlanPremium ÜlkeTürkiye CihazSamsung Galaxy A51 İşletim sistemiAndroid 13 One UI 5.0 Sorum veya SorunumSpotify Grup Oturumunda Müzik Dinlerken Şarkı Sözlerini Göremiyorum Yardımcı Olur musunuz

  • Newbie
  • Plan Premium   Ülke Türkiye   Cihaz Samsung Galaxy A51   İşletim sistemi Android 13  One UI 5.0   Sorum veya Sorunum Spotify Grup Oturumunda Müzik Dinlerken Şark...
  • Eni
  • Moderator
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung problems

So on my android whenever i play a song it usually stops after 1 minute or so.. I don't have this problem on the pc at home but whenever I play a song on my mobile in the bus or (at work ) it stops after 1 minute..

  • Newbie
  • So on my android whenever i play a song it usually stops after 1 minute or so.. I don't have  this problem on the pc at home but whenever I play a song on my mobile in the bus or (at work 🙈) it...
  • OscarDC
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't turn shuffle off

I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also

  • Visitor
  • I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also  
  • OscarDC
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and podcasts interrupted by music im not interested in.

Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in. How do I stop these annoying interruptions?

  • Visitor
  • Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in.   How do I stop these annoying interruptions?
  • OscarDC
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution when trying to log in with android phone i receive this message " something

receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good.just cant login using phone unless i constantly delete app and reload each time. help

  • Visitor
  • receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good. just cant login using phone unless i constantly delete ...
  • MihailY
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify solo reproduce contenido con la pantalla encendida en android

Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en específico, pueden pasar 3 minutos escuchándose bien y ...

  • Newbie
  • Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en espe...
  • Lyubka
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Can't download on my android smartphone since today, 5 July 2023

I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the Like icon turns off. Everything works normal on my l...

  • Regular
  • I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the L...
  • Amayy
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

My liked songs on the spotify app has disappeared but it shows up on desktop

After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checked on my windows PC and it shows up there.

  • Visitor
  • After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checke...
  • Amayy
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes