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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27302 Views
  • 59 replies
  • 23 likes
  • 27302 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870158 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870158 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24689 Views
  • 3 replies
  • 0 likes
  • 24689 Views
  • 3 replies
  • 0 likes

Superuser Contribution stopped following a show still showing up in 'your shows'

I stopped following "Iowa Everywhere" yet the show still shows up in "Your Shows", episodes, etc.I don't want to see it anymore anywhere period.

  • Casual Listener
  • I stopped following "Iowa Everywhere" yet the show still shows up in "Your Shows", episodes, etc. I don't want to see it anymore anywhere period.
  • Dian
  • Spotify Legend
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why does Spotify include brasilian songs in my playlists?

Since a week ago, Spotify started adding several brasilian songs to all the playlists I listen to: pop mix, rock mix, etc. I'm Italian and I listen to english and italian music.How do I fix this?Thank you

  • Visitor
  • Since a week ago, Spotify started adding several brasilian songs to all the playlists I listen to: pop mix, rock mix, etc. I'm Italian and I listen to english and italian music. How do I fix this?...
  • Kiril
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant log into my app whilst using mobile data

I cant log into the app or play anything other than downloaded music using mobile data. All other apps on my android phone work fine on data. I've tried uninstall/reinstall, clear cache & data, updating app and still not working. I can log in fine an...

  • Visitor
  • I cant log into the app or play anything other than downloaded music using mobile data. All other apps on my android phone work fine on data. I've tried uninstall/reinstall, clear cache & data, u...
  • MihailY
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Recently switched from iOS to Android - need to understand the differences

I recently switched from an iPhone to Android device there are some differences.With iOS once a playlist had completely synched there would be a solid green circle with a black down pointing arrow. On the Android version I'm never seeing that no matt...

  • Casual Listener
  • I recently switched from an iPhone to Android device there are some differences. With iOS once a playlist had completely synched there would be a solid green circle with a black down pointing arro...
  • yycken
  • Casual Listener
  • 253 Views
  • 5 replies
  • 0 likes
  • 253 Views
  • 5 replies
  • 0 likes

Superuser Contribution No history in "recently played" on Android Automotive

PlanPremiumCountryGermanyDevicePolestar 2Operating SystemAndroid Automotive AAOS 10 (not Android Auto) My Question or IssueI can see all my history in "recently played" on my smartphone. I can even see all songs I played in the car with the Spotify a...

  • Regular
  • Plan Premium Country Germany Device Polestar 2 Operating System Android Automotive AAOS 10 (not Android Auto)   My Question or Issue I can see all my history in "recently played" on my...
  • Scorgan
  • Regular
  • 926 Views
  • 11 replies
  • 0 likes
  • 926 Views
  • 11 replies
  • 0 likes

Superuser Contribution Desactivar animación de Hz en pantalla de bloqueo android

Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desactivar eso, y desde Spotify tampoco pude

  • Visitor
  • Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desact...
  • Mlash
  • Visitor
  • 958 Views
  • 11 replies
  • 1 likes
  • 958 Views
  • 11 replies
  • 1 likes

Superuser Contribution playlists featuring the artist disappeared from the artist page

PlanPremium DeviceSamsung Galaxy S20 FE Operating SystemAndroid 12 My Question or IssueIn my Android app, the playlists featuring the artist disappeared from the artist pagebut they do appear on the desktop app. How can I see those playlists on the a...

  • Casual Listener
  • Plan Premium   Device Samsung Galaxy S20 FE   Operating System Android 12   My Question or Issue In my Android app, the playlists featuring the artist disappeared from t...
  • AlejaR
  • Moderator
  • 218 Views
  • 5 replies
  • 0 likes
  • 218 Views
  • 5 replies
  • 0 likes

Solved!! Keeps saying offline randomly on hame tab

Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then goes away after a few seconds.

  • Casual Listener
  • Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then...
  • Vintorious
  • Casual Listener
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Comment mettre une im

Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci

  • Visitor
  • Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci
  • Vasil
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Viewing spotify notifications makes system unresponsive

I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug happening when I see spotify notifications. the bug is trig...

  • Visitor
  • I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug ...
  • Vasil
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with Harman Kardon enchant 800 / Spotify connect

PlanPremiumCountrySweden Device(Samsung S 10 plus) Operating System(Android) My Question or IssueHello! I own an Harman kardon enchant 800 which has an Chromecast Audio/Spotify Connect function. It has worked rather flawlessly for the last couple of ...

  • Casual Listener
  •   Plan Premium Country Sweden  Device (Samsung S 10 plus)  Operating System (Android)    My Question or Issue Hello!    I own an Harman kardon enchant ...
  • 11121818335
  • Newbie
  • 4893 Views
  • 19 replies
  • 3 likes
  • 4893 Views
  • 19 replies
  • 3 likes

Superuser Contribution Spotify gets crazy: pauses, changes track every 5 seconds, even plays when the app is closed.

I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song I'm listening to with no reason, or starts to switc...

  • Newbie
  • I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song ...
  • AlejaR
  • Moderator
  • 2299 Views
  • 7 replies
  • 0 likes
  • 2299 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sleep timer gone

the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore

  • Casual Listener
  • the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore
  • Dian
  • Spotify Legend
  • 754 Views
  • 1 replies
  • 1 likes
  • 754 Views
  • 1 replies
  • 1 likes

Superuser Contribution Isn't compatible with Google Pixel 3a XL

The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?

  • Visitor
  • The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?
  • Lyubka
  • Moderator
  • 1195 Views
  • 1 replies
  • 0 likes
  • 1195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing on it's own how to stop it on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app is not available for my device OnePlus 10 Pro in Google Play

I don't know why is this happening, because I have brand new device, and there's no reason for Spotify doesn't work. Especially, when hints in my phone recommend to install it.I thought that the reason was the fact that my Google Play account and pay...

  • Casual Listener
  • I don't know why is this happening, because I have brand new device, and there's no reason for Spotify doesn't work. Especially, when hints in my phone recommend to install it. I thought that the re...
  • Tigermovs
  • Casual Listener
  • 1129 Views
  • 2 replies
  • 0 likes
  • 1129 Views
  • 2 replies
  • 0 likes

Cancel recurring payments

Need to cancel payment

  • Visitor
  • Need to cancel payment
  • Amayy
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

フリープランで利用しています。モバイルで聞いていますが、突然、シャッフルモードになりました。シャッフルを止めたいのですが、切りかわってくれません。

プレミアムプランへの加入を勧められる画面表示になり、そこから先に進めません。どうしたら、シャッフルモードを元にもどせますか?

  • Visitor
  • プレミアムプランへの加入を勧められる画面表示になり、そこから先に進めません。 どうしたら、シャッフルモードを元にもどせますか?
  • Prague
  • Spotify Star
  • 89 Views
  • 1 replies
  • 1 likes
  • 89 Views
  • 1 replies
  • 1 likes

Superuser Contribution Música offline

Últimamente he tenido problemas al intentar reproducir la música que tengo descargada sin conexión.He estado aproximadamente 1 mes con este mismo problema he intentado de todo pero no me ha funcionado.Alguien por favor ayudeme

  • Newbie
  • Últimamente he tenido problemas al intentar reproducir la música que tengo descargada sin conexión. He estado aproximadamente 1 mes con este mismo problema he intentado de todo pero no me ha funcion...
  • Eni
  • Moderator
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Background bug found 22.march 2023

Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus.step-by-step of my actions:1. while listening to a song using new shuffle function in song view.2. pressed add to...

  • Casual Listener
  • Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus. step-by-step of my actions: 1. while listening to a song ...
  • Niqutin
  • Casual Listener
  • 353 Views
  • 5 replies
  • 0 likes
  • 353 Views
  • 5 replies
  • 0 likes