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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution First load is slow while using mobile data

PlanPremiumCountryLithuaniaDeviceXiaomi Redmit Note 8 ProOperating SystemMIUI Global 12.0.5 (Android version 10 QP1A. 190711.020) My Question or IssueWhen opening Spotify, the initial load is very slow (home page/search page takes around 30-60 second...

  • Newbie
  • Plan Premium Country Lithuania Device Xiaomi Redmit Note 8 Pro Operating System MIUI Global 12.0.5 (Android version 10 QP1A. 190711.020)   My Question or Issue When opening Spotify, th...
  • Joan
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turn off shuffle for Audiobooks

Is there a way to turn off shuffle for audiobooks in the Free Version?

  • Visitor
  • Is there a way to turn off shuffle for audiobooks in the Free Version?
  • Enonimouse
  • Visitor
  • 2895 Views
  • 2 replies
  • 0 likes
  • audibook
    shuffle
  • 2895 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can't I preview suggested songs before putting them on my playlist?

When I tap "Add to this playlist" I'm not allowed to preview and listen to a clip of any of the suggested songs anymore. It only lets me listen to clips of my liked songs. Is this a premium feature now? I'm on android and I'm a free user.

  • Casual Listener
  • When I tap "Add to this playlist" I'm not allowed to preview and listen to a clip of any of the suggested songs anymore. It only lets me listen to clips of my liked songs. Is this a premium feature n...
  • DeluluCarrot
  • Casual Listener
  • 388 Views
  • 4 replies
  • 1 likes
  • 388 Views
  • 4 replies
  • 1 likes

Superuser Contribution Mobile app doesn't recognize me as a subscribr...laptop is fine

Mobile just changed??? Reinstalled app still doesn't recognize me and no access to my playlists...advises me to make my first playlist

  • Visitor
  • Mobile just changed??? Reinstalled app still doesn't recognize me and no access to my playlists...advises me to make my first playlist
  • Yordan
  • Moderator
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto: Albums not showing up

PlanPremiumCountryGermanyDevicePixel 6 / Hyundai i20Operating SystemAndroid 13 My Question or IssueHi,I am new to use Spotify in my Car with Android Auto, but I have one issue with the App. When browsing my library I can select and filter all my arti...

  • Regular
  • Plan Premium Country Germany Device Pixel 6 / Hyundai i20 Operating System Android 13   My Question or Issue Hi, I am new to use Spotify in my Car with Android Auto, but I have one is...
  • Meiestrix
  • Regular
  • 1803 Views
  • 2 replies
  • 0 likes
  • 1803 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Exclude from taste profile" option not available

"Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.

  • Visitor
  • "Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.
  • Susan_GP
  • Moderator
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like and Dislike are on top of each other

PlanPremiumCountryIsraelDeviceSamsung Galaxy 10+Operating SystemAndroid 12Version8.8.50.466My IssueIn my liked songs playlist, when I use Smart Shuffle, I'm encountering an issue that the Like and Dislike buttons are on top of each other. Like in thi...

Screenshot_20230711_230133_Spotify.jpg
  • Casual Listener
  • Plan Premium Country Israel Device Samsung Galaxy 10+ Operating System Android 12 Version 8.8.50.466 My Issue In my liked songs playlist, when I use Smart Shuffle, I'm encountering an issu...
  • Eni
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

App is just plain bad Tech

PlanPremiumCountryColombiaDeviceRedmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plusOperating SystemiOS, Android My Question or IssueThis app... I don't want to be mean or anything, but... It's garbage. You need to redesign it from scratch. I...

  • Visitor
  • Plan Premium Country Colombia Device Redmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plus Operating System iOS, Android   My Question or Issue This app... I don't want to be me...
  • user-removed
  • Not applicable
  • 877 Views
  • 2 replies
  • 4 likes
  • Bug Playlist
    bugs
    Bugs issues
    errors
  • 877 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution The music quality on my spotify app is worse than that on spotify lite app.

I've been using spotify premium for 3 months now but i recently noticed that my youtube music had considerably better sound quality even when the streaming quality was set to the highest possible on both apps. So to check what was going on I download...

  • Casual Listener
  • I've been using spotify premium for 3 months now but i recently noticed that my youtube music had considerably better sound quality even when the streaming quality was set to the highest possible on ...
  • mikeyt0-6
  • Visitor
  • 19802 Views
  • 10 replies
  • 4 likes
  • 19802 Views
  • 10 replies
  • 4 likes

Downloaded Songs not being recognized

I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for all of them. The data is still on my SD Card (about 1...

  • Casual Listener
  • I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for al...
  • Professor_Ale
  • Casual Listener
  • 3834 Views
  • 6 replies
  • 0 likes
  • 3834 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify search not working on s1 android

In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and re added it with no change. I've uninstalled then re...

  • Visitor
  • In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and r...
  • Lyubka
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution the lyric doesn't show up

i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user

  • Visitor
  • i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user
  • Lyubka
  • Moderator
  • 205 Views
  • 1 replies
  • 2 likes
  • 205 Views
  • 1 replies
  • 2 likes

Superuser Contribution Qué puedo hacer para iniciar sesión en mi teléfono ?

Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación.

  • Visitor
  • Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación...
  • Lyubka
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Why do I get Offline message?

Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile.Can play already downloaded music...(Have payed my bills)Do se my cryptic UID, in the app.Now playing from Chrome, have been...

  • Visitor
  • Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile. Can play already downloaded music... (Have payed my bills) Do se my...
  • Yuhoo
  • Music Fan
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Spotify Connect doesn't show Device List

Hi EveryoneAfter changing wifi router my fiance's Spotify Connect doesn't show up or even look for devices on her Xiaomi Redmi 10 Android 12.5. It worked fine before changing router. It still works fine with my Android 14 Poco F3. We are all connecte...

  • Casual Listener
  • Hi Everyone After changing wifi router my fiance's Spotify Connect doesn't show up or even look for devices on her Xiaomi Redmi 10 Android 12.5. It worked fine before changing router. It still works...
  • Amayy
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect doesn't work.

My Spotify Connect doesn't work or is lagging extrem. I need multiple tries to connect to any device in my network. I resetted my entire network/router also deleted cache, app-data, the Spotify app itself and reinstalled it. Even reconnect the accoun...

  • Casual Listener
  • My Spotify Connect doesn't work or is lagging extrem. I need multiple tries to connect to any device in my network. I resetted my entire network/router also deleted cache, app-data, the Spotify app...
  • OscarDC
  • Moderator
  • 1069 Views
  • 5 replies
  • 1 likes
  • 1069 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify app is not available for your device error

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S21Operating SystemAndroid 13 My Question or IssueAfter the next system update of the device, the application could not receive the update. Currently, the Google Play store indicates that the application i...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy S21 Operating System Android 13   My Question or Issue After the next system update of the device, the application could not receive t...
  • Alex
  • Spotify Legend
  • 1131 Views
  • 3 replies
  • 0 likes
  • 1131 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect lags in the last 8 seconds of EVERY song, when casting to soundbar

I'm using Spotify Connect with my JBL 5.1 sound bar.After casting Spotify to the bar and clicking Play, it takes about 10 seconds until it starts playing in the bar, then it plays the whole song smoothly, and then in the last 8-10 seconds of the song...

  • Regular
  • I'm using Spotify Connect with my JBL 5.1 sound bar. After casting Spotify to the bar and clicking Play, it takes about 10 seconds until it starts playing in the bar, then it plays the whole song sm...
  • Alex
  • Spotify Legend
  • 591 Views
  • 7 replies
  • 0 likes
  • 591 Views
  • 7 replies
  • 0 likes

Solved!! Spotify does not play search results with Google assistant voice search

Hi community,my problem is the following:I'm using the Google assistant voice search (for ex. in android auto) to play a song from spotify (free version). Spotify then opens and plays the correct artist but chooses another song. For example:I search ...

  • Casual Listener
  • Hi community, my problem is the following: I'm using the Google assistant voice search (for ex. in android auto) to play a song from spotify (free version). Spotify then opens and plays the cor...
  • r_87gn-c0nidj
  • Newbie
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes