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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

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Solved!!Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

Casual Listener

Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...

Shred00

Gig Goer

48388 Views

208 replies

31 likes

  • 48388 Views
  • 208 replies
  • 31 likes

Superuser Contribution False payment failed screen after switch to duo

After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the app just fine. Is there any way to reset that? Thanks

Visitor

After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the ap...

AlejaR

Moderator

425 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Unable to use open.spotify.com via Firefox Nightly.

PlanFree/Premium: PremiumCountry: ENG Device: Fairphone FP4Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624) My Question or Issuehttps://github.com/webcompat/web-bugs/issues/125482#issue-1838492946

Music Fan

Plan Free/Premium: Premium Country: ENG   Device: Fairphone FP4 Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624)   My Question or Issue https://github.com/web...

rokejulianlockhart

Music Fan

1193 Views

2 replies

0 likes

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Superuser Contribution Spotify not working properly on Chromecast, it skips the last 20sec of the songs, no visuals.

PlanPremiumCountryMexicoDeviceTCL 10pro Operating SystemAndroidMy Question or IssueSpotify used to cast to my Chromecast with some visuals from the Artist, the name of the song and the name of the Artist, like 10 days ago it only shows the Spotify lo...

Visitor

  Plan Premium Country Mexico Device TCL 10pro  Operating System Android My Question or Issue Spotify used to cast to my Chromecast with some visuals from the Artist, the name of ...

Joan

Moderator

375 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution My spotify doesn't connect to my speakers or airpods

Spotify doesn't connect to any speakers nor airpods, my device is connect and i can play any video or audio in other apps except Spotify plays on my phone's speaker.

Visitor

Spotify doesn't connect to any speakers nor airpods, my device is connect and i can play any video or audio in other apps except Spotify plays on my phone's speaker.

Maria

Moderator

606 Views

3 replies

0 likes

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Superuser Contribution Queue disappearing after closing app

My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.

Casual Listener

My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.  

tulipansie

Newbie

2536 Views

6 replies

0 likes

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Superuser Contribution Bug that allows you to skip the adds

PlanFreeCountryCanadaDevicePixel 7 (not pro)Operating SystemAndroid My Question or IssueI found A Bug that allows you to to skip the addsEmail me on Gmail (**bleep**) to get the video of me showing the bug, my file weight more then 5mb

Newbie

Plan Free Country Canada Device Pixel 7 (not pro) Operating System Android    My Question or Issue I found A Bug that  allows you to to skip the adds Email me on Gmail (**bl...

Joan

Moderator

279 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify connect kills internet connection on router

PlanPremiumCountryAustriaDeviceSamsung Galaxy Tab A, Spotify Connect on Cambridge Audio CXNv2Operating SystemAndroid My Question or IssueSince a couple of weeks I am having issues with Spotify connect.The connection to my streamer works, songs can be...

Regular

Plan Premium Country Austria Device Samsung Galaxy Tab A, Spotify Connect on Cambridge Audio CXNv2 Operating System Android   My Question or Issue Since a couple of weeks I am having i...

Henriko8

Regular

1841 Views

7 replies

0 likes

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Superuser Contribution Spotify Android app is causing ContrastColorUtil to behave strangely

DeviceSamsung Galaxy Note10 5G, Xiaomi Mi 9 SEOperating SystemAndroid 13, crDroid 9 My Question or IssueAfter launching Spotify, ContrastColorUtil keeps complaining until I reboot. This issue was tested on Spotify versions 8.8.58.473, 8.7.4.1056, and...

Newbie

Device Samsung Galaxy Note10 5G, Xiaomi Mi 9 SE Operating System Android 13, crDroid 9   My Question or Issue After launching Spotify, ContrastColorUtil keeps complaining until I reboot. T...

Eni

Moderator

396 Views

1 replies

0 likes

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Superuser Contribution Spotify thinks my bluetooth headset is a car

PlanPremiumCountryUSADevicePixel 7, Bluetooth headphonesOperating SystemAndroid 13 My Question or IssueWith my old phone (a Pixel 5) and these headphones, they worked fine, but Spotify on my current Pixel 7 thinks that the headphones are a car. I had...

Casual Listener

Plan Premium Country USA Device Pixel 7, Bluetooth headphones Operating System Android 13   My Question or Issue With my old phone (a Pixel 5) and these headphones, they worked fine, b...

Yordan

Moderator

4996 Views

11 replies

0 likes

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Solved!!Superuser Contribution My biggest Playlist won't show the search bar

I'm using my galaxy s10e, and my largest Playlist has removed a bunch of setting options, and won't let me swipe down to show the search or sort options. This is only on this Playlist. It also says Spotify is a contributor to the Playlist although I ...

Gig Goer

I'm using my galaxy s10e, and my largest Playlist has removed a bunch of setting options, and won't let me swipe down to show the search or sort options. This is only on this Playlist. It also says S...

Yordan

Moderator

494 Views

1 replies

0 likes

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Superuser Contribution add song reverted to like song

PlanPremiumCountryUKDeviceSamsung Galaxy S21+Operating SystemAndroid 13 One UI 5.3 My Question or Issuei really liked the feature in the recent update where pressing the + allows you to add/remove a song to playlists at once. now its gone back to the...

Newbie

Plan Premium Country UK Device Samsung Galaxy S21+ Operating System Android 13 One UI 5.3   My Question or Issue i really liked the feature in the recent update where pressing the + al...

AlejaR

Moderator

439 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Superuser Contribution My autoplay isn't working, clean reinstall not working.

My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.

Regular

My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.

AlejaR

Moderator

4938 Views

36 replies

2 likes

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  • 2 likes

Android alarm not working with Spotify

PlanPremiumCountry:USA DevicePixel 7 proOperating SystemAndroid 13 My Question or IssueFor the last two or three days when I go to link Spotify to alarms it sits on the loading screen forever. Also, when the alarms go off it changes from Spotify just...

Casual Listener

Plan Premium Country:USA   Device Pixel 7 pro Operating System Android 13   My Question or Issue For the last two or three days when I go to link Spotify to alarms it sits on the ...

Dlund8

Casual Listener

393 Views

1 replies

0 likes

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Superuser Contribution Songs weirdly starting where i left off when i put them in the queue

PlanPremiumCountrySwitzerlandDeviceGalaxy A13Operating SystemAndroid version 13 My Question or IssueSometimes on my phone a song plays where i last played it if i put it in the queue.So to explain in simpler terms what would happen sometimes is somet...

Casual Listener

  Plan Premium Country Switzerland Device Galaxy A13 Operating System Android version 13   My Question or Issue Sometimes on my phone a song plays where i last played it if i put...

Dian

Spotify Legend

868 Views

4 replies

0 likes

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Superuser Contribution Offline Devices Broken

PlanPremiumCountryUSADeviceAndroidOperating SystemMultiple My Question or IssueHad to replace an android device after it took a swim in the ocean, however, the device was offline with downloaded playlists. Got a new device, but cannot download music ...

Visitor

Plan Premium Country USA Device Android Operating System Multiple   My Question or Issue Had to replace an android device after it took a swim in the ocean, however, the device was off...

Dian

Spotify Legend

292 Views

1 replies

0 likes

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Superuser Contribution Local file track not playing with recommendations activated

On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -> go back to the "liked tracks" playlist -> activate the smart play...

Newbie

On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -&g...

AlejaR

Moderator

391 Views

1 replies

0 likes

bug
local files
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Superuser Contribution plus button missing

PlanPremiumCountryUnited statesDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 13 My Question or IssueMy issue is that the plus button is now replaced by the heart and I don't know why they would switch it back to the heart so i was wondering i...

Newbie

Plan Premium Country United states Device Samsung Galaxy S22 Ultra Operating System Android 13   My Question or Issue My issue is that the plus button is now replaced by the heart and ...

holzkohlengrill

Casual Listener

2047 Views

11 replies

8 likes

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  • 11 replies
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Superuser Contribution Stop rewinding podcasts after notifications

So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupted. But I feel like there should be a setting to tur...

Visitor

So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupte...

Anth76

Casual Listener

1678 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes