Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7327 Views

0 replies

7 likes

  • 7327 Views
  • 0 replies
  • 7 likes

Superuser Contribution Ads playing over podcast content

Hi Im playing JRE MMA show 146 and the adverts are playing over the content of the podcast, so you can hear the ad and the podcast at the same time, I've noticed this with other recent jre episodes as wellPlanPremiumCountryUkDeviceSamsung galaxy 22 u...

Newbie

Hi  Im playing JRE MMA show 146 and the adverts are playing over the content of the podcast, so you can hear the ad and the podcast at the same time, I've noticed this with other recent jre epi...

Joan

Moderator

674 Views

3 replies

0 likes

  • 674 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android fails to play over bluetooth until other app plays

My Question or IssueI open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for example), play something. I return to Spotify and press ...

Newbie

My Question or Issue I open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for exa...

Susan_GP

Moderator

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution AAOS: When fastforward a podcast I can tap the non-visible progress bar

PlanPremiumCountrySwedenDevicePolestar 2Operating SystemAAOS My Question or IssueWhen I use the +10/-10 second buttons the touches can reach the not-visible progress bar which is hidden behind the +/-10 seconds gui element. Either if I repeatedly fas...

Casual Listener

Plan Premium Country Sweden Device Polestar 2 Operating System AAOS   My Question or Issue When I use the +10/-10 second buttons the touches can reach the not-visible progress bar whic...

mtroback

Casual Listener

869 Views

6 replies

0 likes

AAOS
bug
  • 869 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music stops playing randomly in the middle of a song from my library

PlanPremiumCountryCanada DeviceSamsung Galaxy S22 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI pay for premium but dont use it due to music randomly stopping mid song

Visitor

Plan Premium Country Canada   Device Samsung Galaxy S22 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I pay for premium but dont use ...

Vasil

Moderator

352 Views

1 replies

1 likes

  • 352 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics don't show on the mobile app

PlanFreeCountryRomaniaOperating SystemAndroid 13My IssueI just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular songs too, everything. I've tried uninstalling the app and logging ba...

Casual Listener

Plan Free Country Romania Operating System Android 13 My Issue I just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular song...

Susan_GP

Moderator

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to login on Android phone

Hello, PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid My Question or IssueI am unable to login on the Spotify App on my Android phone. Whenever I try to login I get an error message telling me"A problem occurred.Would you like to tr...

Casual Listener

Hello,   Plan Premium Country Germany Device Huawei P30 Operating System Android   My Question or Issue I am unable to login on the Spotify App on my Android phone. Whenever I t...

florabat

Casual Listener

752 Views

4 replies

0 likes

  • 752 Views
  • 4 replies
  • 0 likes

Superuser Contribution Shortcuts issue: suggested playlists/artists at top of home page have not changed for over a month

PlanPremiumCountryUnited Kingdom, Czech RepublicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueMy issue is similar to this one, but I think it has a more specific cause. I was staying at a place with a smart TV recently, and accident...

Regular

Plan Premium Country United Kingdom, Czech Republic Device Samsung A40 Operating System Android 11   My Question or Issue My issue is similar to this one, but I think it has a more spe...

Joan

Moderator

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is not working on Fire TV

My Question or IssueI already tried follwoing but it's still not working:checked network status, is working properlynewest Version of Spotify app installed (fire tv)newest version of of Spotify app installed (smartphone Fairphone 3)newest version of ...

Casual Listener

My Question or Issue I already tried follwoing but it's still not working: checked network status, is working properly newest Version of Spotify app installed (fire tv) newest version of of Spoti...

KiraSimone

Visitor

19404 Views

17 replies

1 likes

Amazon Fire TV
Spotify is not working
  • 19404 Views
  • 17 replies
  • 1 likes

Superuser Contribution Payment successful but didn't get spotify premium

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but didn't got premium on my account

Visitor

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but d...

Dian

Spotify Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Random Song Upon Opening

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20+ My Question or IssueEvery time I open the app it brings me to a completely random song instead of picking up where I left off

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S20+   My Question or Issue Every time I open the app it brings me to a completely random song instead of picking up where I left...

Prague

Community Legend

484 Views

3 replies

1 likes

  • 484 Views
  • 3 replies
  • 1 likes

Superuser Contribution How do I stop Spotify changing my phone lockscreen?

PlanFreeCountryUKDeviceMotorola e5Operating SystemAndroid 8.0.0 My Question or IssueWhenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in version of the cover image for the song that is playing. How do I change it s...

Visitor

Plan Free Country UK Device Motorola e5 Operating System Android 8.0.0   My Question or Issue Whenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in v...

AlejaR

Moderator

7126 Views

1 replies

0 likes

  • 7126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy s20 wont log onto Spotify

PlanFree/PremiumCountryUS phone, Italian phone plan DeviceGalazy s20 Operating SystemWhatever is current My Question or IssueHad been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try t...

Visitor

  Plan Free/Premium Country US phone, Italian phone plan    Device Galazy s20  Operating System Whatever is current   My Question or Issue Had been using Spotify ...

Joan

Moderator

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas not working when playing songs on a loop

PlanPremiumCountrySingaporeDeviceSamsung Galaxy A52s 5GOperating SystemAndroid 13 My Question or IssueMy Canvas doesn't play when I put a song I'm currently playing on loop, it just shows a picture of the album cover

Gig Goer

Plan Premium Country Singapore Device Samsung Galaxy A52s 5G Operating System Android 13   My Question or Issue My Canvas doesn't play when I put a song I'm currently playing on loop, ...

GSYC

Gig Goer

1439 Views

7 replies

0 likes

  • 1439 Views
  • 7 replies
  • 0 likes

Superuser Contribution After Bluetooth call it will not play music until I restart the app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dian

Spotify Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps closing when playing in the background.

PlanPremiumCountryUSADevice(Samsung Galaxy 22 Ultra)Operating System(Android Oreo) My Question or IssueSpotify keeps stopping whenever it is running in the background or when my phone screen turns off. It's been happening for years and on other phone...

Casual Listener

  Plan Premium Country USA Device (Samsung Galaxy 22 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify keeps stopping whenever it is running in the backg...

Susan_GP

Moderator

2891 Views

4 replies

0 likes

  • 2891 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't login to Spotify on Samsung phone. Logged in on PC and phone via browser but can't login on an

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect my device to my Spotify

I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else

Visitor

I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else

Susan_GP

Moderator

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs showing about 20 instead of 395 on mobile app

PlanFree/PremiumCountry DeviceGalaxy Note 20Operating SystemAndroid My Question or IssueYesterday all of a sudden I was only able to see 20 from the 395 liked songs that I have on the mobile app. I have cleared cache, I have made sure that there are ...

Newbie

Plan Free/Premium Country   Device Galaxy Note 20 Operating System Android   My Question or Issue Yesterday all of a sudden I was only able to see 20 from the 395 liked songs that...

Alex

Spotify Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Volume jumps to max randomly

PlanStudent PremiumCountryGermanyDeviceXiaomi Mi 10T ProOperating SystemAndroid/MIUI 14.0.1 My Question or IssueEver since 07.09.23 (1 week before posting this), my Spotify has loved to randomly jump to max volume every 5-10 songs. This happens whene...

Newbie

Plan Student Premium Country Germany Device Xiaomi Mi 10T Pro Operating System Android/MIUI 14.0.1   My Question or Issue Ever since 07.09.23 (1 week before posting this), my Spotify h...

581 Views

0 replies

1 likes

  • 581 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Android Transition just skips the end of the song

Hello,I noticed transitions are broken on my phone, reinstalling didnt help.It used to be that between two songs there is a fade out and in.However currently once the transition time is reached like 12s oder less it just skips the end and just plays ...

Casual Listener

Hello, I noticed transitions are broken on my phone, reinstalling didnt help. It used to be that between two songs there is a fade out and in. However currently once the transition time is reached...

Timo__

Casual Listener

718 Views

2 replies

0 likes

  • 718 Views
  • 2 replies
  • 0 likes