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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

All Google Home speaker groups disappeared

PlanPremiumCountrySwedenDeviceGoogle Pixel 7Operating SystemAndroid My Question or IssueAfter I bought 2 JBL Link Music speakers and joined them to my Home, no speaker groups are listed in Spotify.Worked perfectly before with just Chromecast Audio de...

  • Casual Listener
  • Plan Premium Country Sweden Device Google Pixel 7 Operating System Android   My Question or Issue After I bought 2 JBL Link Music speakers and joined them to my Home, no speaker grou...
  • gorantornqvist
  • Casual Listener
  • 1202 Views
  • 1 replies
  • 0 likes
  • 1202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists with more than 250 songs can´t be played on Android automotive

PlanPremiumCountryGermanyDevicePolestar 2 Operating SystemAndroid Automotive My Question or IssueOn Android Automotive ( Not android Auto) (Polestar 2) you only can play playlists up to 250 songs. Songs above that count aren´t shown in the playlist a...

  • Newbie
  • Plan Premium Country Germany Device Polestar 2  Operating System Android Automotive   My Question or Issue On Android Automotive ( Not android Auto) (Polestar 2) you only can play...
  • Oussie
  • Visitor
  • 570 Views
  • 3 replies
  • 0 likes
  • 570 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution App completely non-functional after returning to free plan.

PlanFreeCountryBelgiumDeviceOnePlus 8 ProOperating SystemAndroid My Question or IssueRecently my app seems to have stopped functioning like it should. This started happening after I returned to the free plan. I previously was part of a family plan. R...

  • Casual Listener
  • Plan Free Country Belgium Device OnePlus 8 Pro Operating System Android   My Question or Issue Recently my app seems to have stopped functioning like it should. This started happening ...
  • Susan_GP
  • Moderator
  • 545 Views
  • 3 replies
  • 0 likes
  • "android"
    "Bug"
  • 545 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle function error

PlanPremiumCountryNorwayDeviceSamsung Galaxy s10e My Question or IssueI've had a premium account for a long time, no payment issues, the premium is still active when I log in. But I tried to shuffle my playlist and I am told "you've discovered a prem...

  • Newbie
  •   Plan Premium Country Norway Device Samsung Galaxy s10e   My Question or Issue I've had a premium account for a long time, no payment issues, the premium is still active when I lo...
  • Lyubka
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove all downloads from another device to listen offlines with this one

I recently change my phone, I logged in spotify on my smartwatch to, but the application doesn't let me to download my playlist, saids it's somethinge related to another devices. I've alredy closed all sessions, re-install the app and clear cache and...

  • Casual Listener
  • I recently change my phone, I logged in spotify on my smartwatch to, but the application doesn't let me to download my playlist, saids it's somethinge related to another devices. I've alredy closed a...
  • Dian
  • Spotify Legend
  • 3332 Views
  • 5 replies
  • 0 likes
  • 3332 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Unable to use open.spotify.com via Firefox Nightly.

PlanFree/Premium: PremiumCountry: ENG Device: Fairphone FP4Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624) My Question or Issuehttps://github.com/webcompat/web-bugs/issues/125482#issue-1838492946

  • Music Fan
  • Plan Free/Premium: Premium Country: ENG   Device: Fairphone FP4 Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624)   My Question or Issue https://github.com/web...
  • rokejulianlockhart
  • Music Fan
  • 673 Views
  • 2 replies
  • 0 likes
  • 673 Views
  • 2 replies
  • 0 likes

Superuser Contribution La fonction enrichir à disparu ( android sur samsung S10e)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Matdu66
  • Visitor
  • 2510 Views
  • 2 replies
  • 0 likes
  • 2510 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot search when linking to internet via wifi

Plan Premium Country Taiwan Device Asus ZenFone 8 Operating System Android 13 My Question or Issue It shows no internet connected when I search. But the app can play music I never heard before in the same time! The issue only happens when I use WiFi ...

  • Newbie
  •   Plan   Premium   Country   Taiwan    Device   Asus ZenFone 8   Operating System   Android 13       My Question or Issu...
  • OscarDC
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in spotify on my new phone

PlanFree/Premium Device(Redmi Note 11R)Operating System(Andriod) My Question or IssueI can't log in to Spotify on my new phone. It works when logging in with my parent's devices and friends. It also cleared all cache and had also uninstall and reinst...

  • Casual Listener
  • Plan Free/Premium   Device (Redmi Note 11R) Operating System (Andriod)   My Question or Issue I can't log in to Spotify on my new phone. It works when logging in with my parent's d...
  • OscarDC
  • Moderator
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify connect kills internet connection on router

PlanPremiumCountryAustriaDeviceSamsung Galaxy Tab A, Spotify Connect on Cambridge Audio CXNv2Operating SystemAndroid My Question or IssueSince a couple of weeks I am having issues with Spotify connect.The connection to my streamer works, songs can be...

  • Regular
  • Plan Premium Country Austria Device Samsung Galaxy Tab A, Spotify Connect on Cambridge Audio CXNv2 Operating System Android   My Question or Issue Since a couple of weeks I am having i...
  • Henriko8
  • Regular
  • 815 Views
  • 7 replies
  • 0 likes
  • 815 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sync Spotify on Windows and Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying out the free version of Spotify. On my Win 10 system, I compiled a playlist of so...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am tr...
  • Alex
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kulaklıkla dinlediğim müzik bir anda duruyor.

Merhabalar, kulaklıkla müzik dinlerken bir anda müzik kesiliyor. Müziği yeniden açıyorum ama müzik yine kapanıyor. Bu her seferinde aynı müzikte olmuyor, farklı müziklerde de oluyor.bu durum beni çok rahatsız ediyor. Düşünün bir anda müzik dinlerken ...

  • Visitor
  • Merhabalar, kulaklıkla müzik dinlerken bir anda müzik kesiliyor. Müziği yeniden açıyorum ama müzik yine kapanıyor. Bu her seferinde aynı müzikte olmuyor, farklı müziklerde de oluyor.bu durum beni çok...
  • Dian
  • Spotify Legend
  • 2303 Views
  • 1 replies
  • 0 likes
  • 2303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Single Track from an Album

PlanPremiumCountryUKDeviceOnePlus XOperating SystemAndroid 6.0.1 (Marshmallow?) My Question or IssuePreviously I was able to like a song to add it to my all songs list, then find the album I saved the song from in my library, which would have only th...

  • Casual Listener
  • Plan Premium Country UK Device OnePlus X Operating System Android 6.0.1 (Marshmallow?)   My Question or Issue Previously I was able to like a song to add it to my all songs list, then ...
  • OscarDC
  • Moderator
  • 832 Views
  • 3 replies
  • 1 likes
  • Albums
    downloads
    Update
  • 832 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android TV] Disappearing "Continue Playing" widget

DeviceFire TV 4K I use Spotify with multiple devices, most of the times on my MacBook or Phone together with a Remote Speaker (Spotify Connect)But I also have a FireTV and on the other day I opened the app and was pleasantly surprised to see a widget...

  • Music Fan
  • Device Fire TV 4K    I use Spotify with multiple devices, most of the times on my MacBook or Phone together with a Remote Speaker (Spotify Connect) But I also have a FireTV and on t...
  • duppenr
  • Regular
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tapping the checkmark in "Your Episodes" opens "add to playlist"

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 13 (One UI 5.1) My Question or IssueTapping the checkmark on an episode in the "Your Episodes" screen takes me to add the episode to a playlist instead of re...

  • Newbie
  • Plan Premium Country United States of America Device Samsung Galaxy S20 FE Operating System Android 13 (One UI 5.1)   My Question or Issue Tapping the checkmark on an episode in the "Y...
  • Yordan
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I sort my playlists by date added?

Hi guysI've googled and found many pages that said one can open a playlist, press menu button (three points) and choose "edit playlist". But in there I can only move songs around, I can't sort by date added, name, whatever.Does anyone has a solution?...

  • Casual Listener
  • Hi guys I've googled and found many pages that said one can open a playlist, press menu button (three points) and choose "edit playlist". But in there I can only move songs around, I can't sort by d...
  • Yordan
  • Moderator
  • 21316 Views
  • 3 replies
  • 1 likes
  • sort playlist
  • 21316 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Android & iOS, Tracks will only skip around and not play in proper order

I have Spotify Premium on my iMac (Mavericks), my iPad (most recent update) and on my Android Vers. 4.1.1. (Huawei G510). On my iMac I can play my playlist as it appears (numerical/chronological order - from top to bottom). On my mobile devices I can...

  • Regular
  • I have Spotify Premium on my iMac (Mavericks), my iPad (most recent update) and on my Android Vers. 4.1.1. (Huawei G510).    On my iMac I can play my playlist as it appears (numerical/c...
  • MihailY
  • Moderator
  • 1955 Views
  • 6 replies
  • 0 likes
  • playback
    playback order
    Playback problem
    random playlist
    randomly
  • 1955 Views
  • 6 replies
  • 0 likes

Superuser Contribution How do I turn off lgbtq and other politically focused playlists on homepag?

I come to Spotify to listen to music, this is a streaming service not a political platform. At present I don't see an option to select straight playlists. I would like to not have things shoved at me when not requested. If this can't be undone I will...

  • Casual Listener
  • I come to Spotify to listen to music, this is a streaming service not a political platform. At present I don't see an option to select straight playlists. I would like to not have things shoved at...
  • KennethHardema
  • Newbie
  • 861 Views
  • 6 replies
  • 3 likes
  • 861 Views
  • 6 replies
  • 3 likes

Spotify channel no longer showing in ROKU menu?

PremiumCountryUSADeviceROKU (There's no option for this, otherwise?)Operating SystemN/A My Question or IssueAs of today, Spotify no longer appears in Roku home screen. What gives? ROKU is updated and, as it stands, since the Spotify channel no longer...

  • Casual Listener
  •   Premium Country USA Device ROKU (There's no option for this, otherwise?) Operating System N/A   My Question or Issue As of today, Spotify no longer appears in Roku home screen.&...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes