Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6113 Views

0 replies

7 likes

  • 6113 Views
  • 0 replies
  • 7 likes

Superuser Contribution Shuffle not working.

I tried to shuffle my playlist and it's telling me I have discovered a premium feature. I have a premium plan, though. Help!

Visitor

I tried to shuffle my playlist and it's telling me I have discovered a premium feature.    I have a premium plan, though. Help! 

OscarDC

Moderator

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify solo reproduce contenido con la pantalla encendida en android

Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en específico, pueden pasar 3 minutos escuchándose bien y ...

Newbie

Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en espe...

Lyubka

Moderator

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and podcasts interrupted by music im not interested in.

Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in. How do I stop these annoying interruptions?

Visitor

Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in.   How do I stop these annoying interruptions?

OscarDC

Moderator

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple lost features on spotify on Google TV since recent update

Hello,I'm using Spotify (version 2023.06.19_6-e5400ce E release-v2.260-4g7aadfb2-mlvhz HEAD-v3.202.356-gb9be1e6c 1.76.1) on my Google Chromecast on Google TV (Android TV v12 - 4.9.269).Since a few weeks (i guess since last spotify update), I've lost ...

Newbie

Hello, I'm using Spotify (version 2023.06.19_6-e5400ce E release-v2.260-4g7aadfb2-mlvhz HEAD-v3.202.356-gb9be1e6c 1.76.1) on my Google Chromecast on Google TV (Android TV v12 - 4.9.269). Sin...

AlejaR

Moderator

649 Views

2 replies

0 likes

  • 649 Views
  • 2 replies
  • 0 likes

My podcasts are playing in reverse from newer to older. How do I fix this?

I can change the order the episodes are displayed, but when it automatically plays the next episode, it play the previous episode, instead if the next.

Visitor

I can change the order the episodes are displayed, but when it automatically plays the next episode, it play the previous episode, instead if the next.

Amay

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Can't download on my android smartphone since today, 5 July 2023

I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the Like icon turns off. Everything works normal on my l...

Regular

I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the L...

Amay

Spotify Star

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Playlist total playtime not showing

PaidAustraliaGoogle Pixel 6Operating SystemAndroid My podcast playlist on the phone is no longer showing the total playtime hours.(On my windows desktop app it still does).I tried reinstalling and starting a new playlist, neither worked. I also added...

Music Fan

Paid Australia Google Pixel 6 Operating System Android   My podcast playlist on the phone is no longer showing the total playtime hours.(On my windows desktop app it still does). I tried ...

Maria

Moderator

6331 Views

33 replies

3 likes

  • 6331 Views
  • 33 replies
  • 3 likes

My liked songs on the spotify app has disappeared but it shows up on desktop

After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checked on my windows PC and it shows up there.

Visitor

After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checke...

Amay

Spotify Star

578 Views

3 replies

0 likes

  • 578 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to close the spotify app on phone?

Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spotify because I don't want my latest song to keep app...

Casual Listener

Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spot...

Grenvthewise

Regular

6466 Views

5 replies

0 likes

  • 6466 Views
  • 5 replies
  • 0 likes

Solved!! Unable to play songs on Spotify android app

I recently factory reset my android phone (FP3), and have reinstalled all apps. Since this, I am unable to play any song on Spotify. If I search for an artist, and select one - the screen never loads and remains black. I can select a song to play, bu...

Casual Listener

I recently factory reset my android phone (FP3), and have reinstalled all apps. Since this, I am unable to play any song on Spotify. If I search for an artist, and select one - the screen never loads...

PSouthwood

Casual Listener

821 Views

1 replies

0 likes

  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app downloaded podcasts show downloading icon when already done

On Android app under Library > Your Episodes I have a number of auto downloaded podcasts episodes. Each time I open the app all ~50 of them show the spinning download icon even though they have already been downloaded. They never re-download, just al...

Regular

On Android app under Library > Your Episodes I have a number of auto downloaded podcasts episodes. Each time I open the app all ~50 of them show the spinning download icon even though they have al...

MihailY

Moderator

329 Views

1 replies

0 likes

Android
Downloaded Podcasts
  • 329 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I see what date a song was added to my playlist on my android device?

I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.comI'd like to know which date I added certain songs to a playlist of mine. The only answers I found are about how to do this...

Casual Listener

I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.com I'd like to know which date I added certain songs to a playlist of mi...

Michaelman11

Casual Listener

79967 Views

13 replies

2 likes

  • 79967 Views
  • 13 replies
  • 2 likes

Superuser Contribution I'm unable to see videos on my Spotify “artist for video” section idk why

I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the vids they upload, it's been almost a week and am not su...

Visitor

I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the ...

ale_gliz

Newbie

1813 Views

2 replies

0 likes

  • 1813 Views
  • 2 replies
  • 0 likes

Solved!! How to turn off sound when switching songs in android. It's a loud ding.

When Spotify starts playing or switches songs it makes an audible ding sound in Android. Can't find option to disable in settings.

Casual Listener

When Spotify starts playing or switches songs it makes an audible ding sound in Android. Can't find option to disable in settings.

Pnut91

Casual Listener

2546 Views

8 replies

1 likes

  • 2546 Views
  • 8 replies
  • 1 likes

Superuser Contribution How to stop payment from debitcard

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't turn shuffle off

I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also

Visitor

I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also  

OscarDC

Moderator

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer stops working when switching apps

Hello, My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on.It makes my ears bleed, any suggestions are appreciated. PlanPremiumCountry Device Nord 2T 5GOperating SystemOxygen13

Casual Listener

Hello,   My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on. It makes my ears bleed, any suggestions are appreciated.    P...

Alex

Spotify Legend

808 Views

5 replies

0 likes

  • 808 Views
  • 5 replies
  • 0 likes

Superuser Contribution Porque las letras de las canciones no se puede visualizar en mi dispositivo

Las letras de las canciones no me aparecen en mi cuenta, en ninguno de mis dispositivos moviles, solo aparecen en mi PC, el problema persiste en mi cuenta porque he intentado en otras cuentas y aparecen perfectamente, como puedo solucionar esto, para...

Visitor

Las letras de las canciones no me aparecen en mi cuenta, en ninguno de mis dispositivos moviles, solo aparecen en mi PC, el problema persiste en mi cuenta porque he intentado en otras cuentas y apare...

Vasil

Moderator

707 Views

1 replies

3 likes

  • 707 Views
  • 1 replies
  • 3 likes

Superuser Contribution Playlist song suggestion doesn't play ???

My Question or IssueHi everyone! Just did the new Spotify update, and because of it, i cannot play suggested songs in my playlist in order to add them into it (The play icon is removed), is that normal?  

Casual Listener

My Question or Issue Hi everyone! Just did the new Spotify update, and because of it, i cannot play suggested songs in my playlist in order to add them into it (The play icon is removed), is that n...

Kvnrhntr

Casual Listener

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fallas en la app.

Tengo ya semanas con este problema de la app Spotify, tarda en cargar la app y en reproducir la música, ya reinicie mi celular y también desinstale la app y la volví a instalar y sigue igual y ya llevo unas tres semanas con ese problema .

Newbie

Tengo ya semanas con este problema de la app Spotify, tarda en cargar la app y en reproducir la música, ya reinicie mi celular y  también desinstale la app y la volví a instalar y sigue igual y ...

SorathCSG

Casual Listener

705 Views

3 replies

1 likes

  • 705 Views
  • 3 replies
  • 1 likes