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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839067 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839067 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13573 Views
  • 1 replies
  • 0 likes
  • 13573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only You story not showing up

PlanPremiumCountryUSDeviceLG Stylo 6Operating SystemAndroid 10 My Question or IssueWhen I search for Only You, it shows me mixes and playlists that match my listening, but there is no slideshow anywhere. I've read the requirements and I am completely...

  • Casual Listener
  •   Plan Premium Country US Device LG Stylo 6 Operating System Android 10   My Question or Issue When I search for Only You, it shows me mixes and playlists that match my listening...
  • Eni
  • Moderator
  • 552 Views
  • 3 replies
  • 0 likes
  • only you
  • 552 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Android 10 - App unresponsive since last update

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueSince the last update, the app is virtually unusable. It takes over a minute to load (sometimes not loading at all), doesn't display artists or content, takes up...

  • Casual Listener
  • P lan Premium Country UK Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue Since the last update, the app is virtually unusable. It takes over a minute to load (som...
  • Jeremy
  • Moderator
  • 278 Views
  • 8 replies
  • 0 likes
  • 278 Views
  • 8 replies
  • 0 likes

Superuser Contribution It is pausing repeatedly on my samsung galaxy

PlanPremium duo planCountry DeviceSamsung galaxy 20Operating SystemAndroid My Question or IssueNo matter what it stops repeatedly about every 20-40 seconds even if i leave the app open

  • Visitor
  •   Plan Premium duo plan Country   Device Samsung galaxy 20 Operating System Android    My Question or Issue No matter what it stops repeatedly about every 20-40 seconds...
  • Jeremy
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] Podcast does not resume after an ad

Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue. I got Spotify premium so I wouldn't have to deal with Ads. Remove the ads or remo...

  • Newbie
  • Android. Spotify premium.   When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished.    I have to restart the app to fix the issue. &nbsp...
  • 428 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 428 Views
  • 0 replies
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Superuser Contribution Playlists not showing up at all when using an SD Card

PlanPremium/ Android App version 8.6.32.925CountryUKDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI'm reporting this as a new issue as I did mention it in this thread - https://community.spotify.com/t5/Ongoing-Issues/Mobile-Play...

  • Roadie
  • Plan Premium/ Android App version 8.6.32.925 Country UK Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue I'm reporting this as a new issue as I did mention it ...
  • Novy
  • Moderator
  • 1142 Views
  • 27 replies
  • 0 likes
  • Android
    sd card
  • 1142 Views
  • 27 replies
  • 0 likes

How to disconnect computer's Spotify from phone?

PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question or IssueI just noticed that my phone's notification bar, and lock screen, suddenly started showing what I was listening to on my laptop, and that I could control my computer's mu...

  • Newbie
  • Plan Premium Country USA Device Moto Z2 Operating System Android 9   My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...
  • TreyAnastasio
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • laptop
    PC
    phone
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song muted after Skipping manually on my Bluetooth-Connected Car

Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play again. The Song time-stence runs just perfectly alon...

  • Regular
  • Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play a...
  • Novy
  • Moderator
  • 703 Views
  • 12 replies
  • 0 likes
  • Android
    bluetooth
    Car
    mute
    skip
  • 703 Views
  • 12 replies
  • 0 likes

Superuser Contribution Discographies no longer categorized

Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are still shown, but no items are under each category. What has happene...

  • Casual Listener
  • Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch.    The categories are s...
  • dan_lind321
  • Casual Listener
  • 348 Views
  • 8 replies
  • 5 likes
  • 348 Views
  • 8 replies
  • 5 likes

Superuser Contribution Bass Boost from Equalizer keeps resetting to zero

PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating System(Android Pie.) My Question or IssueBass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?

  • Casual Listener
  • Plan Free/Premium Country  Netherlands Device (Nokia 7 plus) Operating System (Android Pie.)   My Question or Issue Bass boost keep resetting to zero, problem started after updati...
  • Rickytallguy
  • Visitor
  • 9680 Views
  • 34 replies
  • 13 likes
  • Android 9.0
    Nokia 7 plus
  • 9680 Views
  • 34 replies
  • 13 likes

Superuser Contribution Car Mode not showing timecode anymore

PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, only when the song starts or if I touch the screen. Why did it disappear with...

  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10   I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...
  • Novy
  • Moderator
  • 371 Views
  • 3 replies
  • 0 likes
  • Android
    car mode sucks
    Mobile
  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution My downloaded music is going missing.

I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my phone is restarted, my offline Playlists are gone. Th...

  • Newbie
  • I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...
  • Novy
  • Moderator
  • 364 Views
  • 2 replies
  • 1 likes
  • Download Playlists
    Downloaded music disappears
    downloaded playlist
    Downloaded playlists deleting disappearing
  • 364 Views
  • 2 replies
  • 1 likes

Superuser Contribution Home page layout changed

Plan: premiumDeviceSamsung galaxy S9Operating SystemAndroidVersion: 8.6.20.1063My Question or IssueMy home screen layout has changed completely. It is now only showing one album or podcast per category, and it doesn't show recently played at the top....

  • Visitor
  • Plan: premium Device Samsung galaxy S9 Operating System Android Version: 8.6.20.1063 My Question or Issue My home screen layout has changed completely. It is now only showing one album or podc...
  • ylvavel
  • Regular
  • 1142 Views
  • 11 replies
  • 4 likes
  • 1142 Views
  • 11 replies
  • 4 likes

Solved!!Superuser Contribution Library suddenly empty, download does not work

PlanPremiumCountryUK/GermanyDeviceLG G6Operating SystemAndroid 9 My Question or IssueLibrary on my phone was suddenly empty. The desktop version is fine.When I click on my account I see the playlists I created but when I press on 'download' nothing h...

  • Newbie
  • Plan Premium Country UK/Germany Device LG G6 Operating System Android 9   My Question or Issue Library on my phone was suddenly empty. The desktop version is fine. When I click on my ...
  • Jeremy
  • Moderator
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not recognizing my SD card

PlanPremiumCountryUSADevice(Samsung Galaxy J7 Sky Pro)Operating System(Android) My Question or IssueBefore a bunch of updates were made, the application was linked to my external SD where I would store my downloaded songs. Now, it doesn't even give m...

  • Casual Listener
  • Plan Premium Country USA Device (Samsung Galaxy J7 Sky Pro) Operating System (Android)   My Question or Issue Before a bunch of updates were made, the application was linked to my exte...
  • Mihail
  • Spotify Legend
  • 422 Views
  • 5 replies
  • 0 likes
  • 422 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unchanging reccomendations at top of home screen

PlanPremiumCountryCanadaDevicePixel 3aOperating SystemAndroid 11 My Question or IssueFor the last couple months, the same two items have appeared at the top of my home screen, even though I haven't listened to them since at least 2 months ago. These ...

  • Regular
  • Plan Premium Country Canada Device Pixel 3a Operating System Android 11   My Question or Issue For the last couple months, the same two items have appeared at the top of my home screen...
  • Alex
  • Moderator
  • 267 Views
  • 5 replies
  • 0 likes
  • 267 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot play some songs

PlanPremium CountryAustralia Operating SystemAndroid My Question or IssueSome songs are the normal white and you can click on them, add to playlist, etc.Some songs are light grey and cannot be played. They can still be 'liked' but not added to a play...

  • Casual Listener
  • Plan Premium   Country Australia   Operating System Android   My Question or Issue Some songs are the normal white and you can click on them, add to playlist, etc. Some song...
  • CarlosE
  • Moderator
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Instant crash after startup

PlanPremiumCountryGermanyDevice(Samsung Galaxy S5 NeoOperating SystemAndroid 6.0.1 My Question or IssueSpotify will load the home screen and crash instantly afterwards. I'm seeing similar complaints due to the recent update. Is this a known issue? Wh...

  • Casual Listener
  • Plan Premium Country Germany Device (Samsung Galaxy S5 Neo Operating System Android 6.0.1   My Question or Issue Spotify will load the home screen and crash instantly afterwards. I'm s...
  • Eni
  • Moderator
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crazy data usage suddenly

PlanPremiumCountryCZDeviceGalaxy Note10Operating SystemAndroid My Question or IssueSpotify ate 2GB of data very quickly, without me using it any more than usual. My normal monthly data usage is 500-600mb per month. Yet suddenly it ate almost 2gigs in...

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  • Regular
  • Plan Premium Country CZ Device Galaxy Note10 Operating System Android   My Question or Issue Spotify ate 2GB of data very quickly, without me using it any more than usual. My normal mo...
  • Alex
  • Moderator
  • 312 Views
  • 5 replies
  • 0 likes
  • 312 Views
  • 5 replies
  • 0 likes

Superuser Contribution App repeatedly deleting downloaded music

Third time in as many months. Yes I have done a clean reinstall, twice. Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand. No I do not use automated maintenance software. Probably just gonna buy a be...

  • Gig Goer
  • Third time in as many months.  Yes I have done a clean reinstall, twice.  Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand.  No I do...
  • Ivan
  • Spotify Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Solved!! Home UI redesign

PlanPremiumCountrySpainDeviceRedmi Note 5Operating SystemAndroid 11 My Question or IssueMy home has changed and now it is a REALLY LONG list of cards that are completely irrelevant to me. There is no track of my daily mixes, weekly or release radar a...

  • Newbie
  • Plan Premium Country Spain Device Redmi Note 5 Operating System Android 11   My Question or Issue My home has changed and now it is a REALLY LONG list of cards that are completely irre...
  • Billy-J
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

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