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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Download Single Track from an Album

PlanPremiumCountryUKDeviceOnePlus XOperating SystemAndroid 6.0.1 (Marshmallow?) My Question or IssuePreviously I was able to like a song to add it to my all songs list, then find the album I saved the song from in my library, which would have only th...

  • Casual Listener
  • Plan Premium Country UK Device OnePlus X Operating System Android 6.0.1 (Marshmallow?)   My Question or Issue Previously I was able to like a song to add it to my all songs list, then ...
  • OscarDC
  • Moderator
  • 886 Views
  • 3 replies
  • 1 likes
  • Albums
    downloads
    Update
  • 886 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android TV] Disappearing "Continue Playing" widget

DeviceFire TV 4K I use Spotify with multiple devices, most of the times on my MacBook or Phone together with a Remote Speaker (Spotify Connect)But I also have a FireTV and on the other day I opened the app and was pleasantly surprised to see a widget...

  • Music Fan
  • Device Fire TV 4K    I use Spotify with multiple devices, most of the times on my MacBook or Phone together with a Remote Speaker (Spotify Connect) But I also have a FireTV and on t...
  • duppenr
  • Regular
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tapping the checkmark in "Your Episodes" opens "add to playlist"

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 13 (One UI 5.1) My Question or IssueTapping the checkmark on an episode in the "Your Episodes" screen takes me to add the episode to a playlist instead of re...

  • Newbie
  • Plan Premium Country United States of America Device Samsung Galaxy S20 FE Operating System Android 13 (One UI 5.1)   My Question or Issue Tapping the checkmark on an episode in the "Y...
  • Yordan
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I sort my playlists by date added?

Hi guysI've googled and found many pages that said one can open a playlist, press menu button (three points) and choose "edit playlist". But in there I can only move songs around, I can't sort by date added, name, whatever.Does anyone has a solution?...

  • Casual Listener
  • Hi guys I've googled and found many pages that said one can open a playlist, press menu button (three points) and choose "edit playlist". But in there I can only move songs around, I can't sort by d...
  • Yordan
  • Moderator
  • 25081 Views
  • 3 replies
  • 2 likes
  • sort playlist
  • 25081 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Android & iOS, Tracks will only skip around and not play in proper order

I have Spotify Premium on my iMac (Mavericks), my iPad (most recent update) and on my Android Vers. 4.1.1. (Huawei G510). On my iMac I can play my playlist as it appears (numerical/chronological order - from top to bottom). On my mobile devices I can...

  • Regular
  • I have Spotify Premium on my iMac (Mavericks), my iPad (most recent update) and on my Android Vers. 4.1.1. (Huawei G510).    On my iMac I can play my playlist as it appears (numerical/c...
  • MihailY
  • Moderator
  • 1993 Views
  • 6 replies
  • 0 likes
  • playback
    playback order
    Playback problem
    random playlist
    randomly
  • 1993 Views
  • 6 replies
  • 0 likes

Superuser Contribution How do I turn off lgbtq and other politically focused playlists on homepag?

I come to Spotify to listen to music, this is a streaming service not a political platform. At present I don't see an option to select straight playlists. I would like to not have things shoved at me when not requested. If this can't be undone I will...

  • Casual Listener
  • I come to Spotify to listen to music, this is a streaming service not a political platform. At present I don't see an option to select straight playlists. I would like to not have things shoved at...
  • KennethHardema
  • Newbie
  • 925 Views
  • 6 replies
  • 3 likes
  • 925 Views
  • 6 replies
  • 3 likes

Spotify channel no longer showing in ROKU menu?

PremiumCountryUSADeviceROKU (There's no option for this, otherwise?)Operating SystemN/A My Question or IssueAs of today, Spotify no longer appears in Roku home screen. What gives? ROKU is updated and, as it stands, since the Spotify channel no longer...

  • Casual Listener
  •   Premium Country USA Device ROKU (There's no option for this, otherwise?) Operating System N/A   My Question or Issue As of today, Spotify no longer appears in Roku home screen.&...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Lite low audio quality with "very high" set. Only on Wi-Fi, not on data or downloaded songs.

PlanPremium FamilyCountryArgentinaDeviceRedmi Note 7Operating SystemAndroid 12 My Question or Issue Spotify Lite app has very low audio quality, like the "basic" quality option (i tested it, there's no difference between all of the settings), even wi...

  • Casual Listener
  • Plan Premium Family Country Argentina Device Redmi Note 7 Operating System Android 12   My Question or Issue   Spotify Lite app has very low audio quality, like the "basic" quali...
  • OscarDC
  • Moderator
  • 1225 Views
  • 3 replies
  • 0 likes
  • 1225 Views
  • 3 replies
  • 0 likes

Spotify loads very slowly

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceSamsung Galaxy SM A5,Operating SystemAndroid 5 My Question or IssueHello.I have a problem. Spotify o...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Samsung Galaxy SM A5, Operating Syst...
  • 216 Views
  • 0 replies
  • 0 likes
  • "android"
  • 216 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cast lyrics to TV by Chromecast

PlanPremiumCountryArgentinaDeviceHuawei Mate SEOperating SystemAndroid Oreo My Question or IssueHi, I'm from one of the countries that received the lyrics implementation (Argentina) and I have to say, it works wonderfully. However, according to the p...

  • Newbie
  • Plan Premium Country Argentina Device Huawei Mate SE Operating System Android Oreo   My Question or Issue Hi, I'm from one of the countries that received the lyrics implementation (A...
  • lexiwexie
  • Visitor
  • 55021 Views
  • 9 replies
  • 40 likes
  • 55021 Views
  • 9 replies
  • 40 likes

Superuser Contribution Screen locks even when Spotify is playing

PlanFree/PremiumCountry DeviceHuawei P30 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy phone always gets locked when Spotify is on. If I'm driving and listening to songs on Spotify, the phone screen doesn't stay un...

  • Music Fan
  • Plan Free/Premium Country   Device Huawei P30 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My phone always gets locked when Spotify is ...
  • zoomnclick
  • Music Fan
  • 2188 Views
  • 13 replies
  • 0 likes
  • Android
    huawei
    screen lock
  • 2188 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify not working properly on Chromecast, it skips the last 20sec of the songs, no visuals.

PlanPremiumCountryMexicoDeviceTCL 10pro Operating SystemAndroidMy Question or IssueSpotify used to cast to my Chromecast with some visuals from the Artist, the name of the song and the name of the Artist, like 10 days ago it only shows the Spotify lo...

  • Visitor
  •   Plan Premium Country Mexico Device TCL 10pro  Operating System Android My Question or Issue Spotify used to cast to my Chromecast with some visuals from the Artist, the name of ...
  • Joan
  • Moderator
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Provide an F-Droid repository.

Plan: PremiumCountry: ENGDevice: Fairphone FP4 5GOperating System: Android 12 My Question or Issue Many devices are currently unable to install (and thus use) Spotify because their device doesn't support the Google Play store (China) or the user is u...

  • Music Fan
  • Plan: Premium Country: ENG Device: Fairphone FP4 5G Operating System: Android 12   My Question or Issue   Many devices are currently unable to install (and thus use) Spotify because...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Superuser Contribution False payment failed screen after switch to duo

After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the app just fine. Is there any way to reset that? Thanks

  • Visitor
  • After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the ap...
  • AlejaR
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music gets quieter after lock down phone

Volume is okay if I listen music but after I lock down my phone it gets quieter until it's very quiet and I can't turn it up. PlanPremiumCountryHungaryDeviceHuawei P30 liteOperating SystemAndroidSpotify version8.5.**bleep**. 834 My Question or Issue

  • Visitor
  • Volume is okay if I listen music but after I lock down my phone it gets quieter until it's very quiet and I can't turn it up.  Plan Premium Country Hungary Device Huawei P30 lite Operatin...
  • Alex
  • Spotify Legend
  • 11734 Views
  • 9 replies
  • 0 likes
  • 11734 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify Android app is causing ContrastColorUtil to behave strangely

DeviceSamsung Galaxy Note10 5G, Xiaomi Mi 9 SEOperating SystemAndroid 13, crDroid 9 My Question or IssueAfter launching Spotify, ContrastColorUtil keeps complaining until I reboot. This issue was tested on Spotify versions 8.8.58.473, 8.7.4.1056, and...

  • Newbie
  • Device Samsung Galaxy Note10 5G, Xiaomi Mi 9 SE Operating System Android 13, crDroid 9   My Question or Issue After launching Spotify, ContrastColorUtil keeps complaining until I reboot. T...
  • Eni
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug that allows you to skip the adds

PlanFreeCountryCanadaDevicePixel 7 (not pro)Operating SystemAndroid My Question or IssueI found A Bug that allows you to to skip the addsEmail me on Gmail (**bleep**) to get the video of me showing the bug, my file weight more then 5mb

  • Newbie
  • Plan Free Country Canada Device Pixel 7 (not pro) Operating System Android    My Question or Issue I found A Bug that  allows you to to skip the adds Email me on Gmail (**bl...
  • Joan
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Standalone for the Galaxy Watch 4?

Using the Samsung Galaxy Watch 4, I can't see a standalone setting. Listening to Spotify on my phone or laptop is using too much battery on the watch.s Is this on the next update of the app? The only options I see are attached.

  • Music Fan
  • Using the Samsung Galaxy Watch 4, I can't see a standalone setting. Listening to Spotify on my phone or laptop is using too much battery on the watch.s     Is this on the next update of ...
  • Baloo3
  • Casual Listener
  • 4133 Views
  • 14 replies
  • 1 likes
  • Samsung
    samsung watch
    watch
    watch 4
    Wear OS
  • 4133 Views
  • 14 replies
  • 1 likes

Superuser Contribution add song reverted to like song

PlanPremiumCountryUKDeviceSamsung Galaxy S21+Operating SystemAndroid 13 One UI 5.3 My Question or Issuei really liked the feature in the recent update where pressing the + allows you to add/remove a song to playlists at once. now its gone back to the...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy S21+ Operating System Android 13 One UI 5.3   My Question or Issue i really liked the feature in the recent update where pressing the + al...
  • AlejaR
  • Moderator
  • 270 Views
  • 1 replies
  • 2 likes
  • 270 Views
  • 1 replies
  • 2 likes

Superuser Contribution Progress bar not showing on my car touch screen

When I'm in car mode, the display on my touch screen doesn't show the progress bar of the song anymore. In fact, I'm having this issue for the majority of my playlist. Today, there was one song that had this progress bar going on just fine and then t...

  • Casual Listener
  • When I'm in car mode, the display on my touch screen doesn't show the progress bar of the song anymore. In fact, I'm having this issue for the majority of my playlist. Today, there was one song that ...
  • groycroteau
  • Casual Listener
  • 629 Views
  • 4 replies
  • 0 likes
  • 629 Views
  • 4 replies
  • 0 likes