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Spotify sounds like scratched CD over Bluetooth

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Spotify sounds like scratched CD over Bluetooth

kellyn1
Casual Listener

Plan

Premium

Country

United States

Device

Samsung Galaxy 9

Operating System

Android Pi (9)

Earbuds

Taotronics Pallas models (one old and one new), Taotronics Sappho model

Version of Spotify

8.5.36.747, Play Store says it is up to date

 

My Question or Issue

Since mid-December, I've been having major issues with Spotify playing nice with my earbuds, but ONLY on my Samsung Galaxy 9. The same earbuds work great on my laptop, and don't have this issue. Spotify is the only app I've noticed this problem with on my phone.

 

Basically, Spotify sounds like a scratched CD. It skips a beat/words, and it has made it virtually impossible to listen to music on my phone. They occur as little as once or twice per song or as frequently as every few seconds.

 

Things I've tried to fix it:

  • Clear Spotify's cache and data
  • Clear my phone's cache entirely
  • Uninstall and reinstall Spotify
  • Restart phone
  • Remove all Bluetooth devices and repair them
  • Reset network connections on my phone
  • Remove Spotify from the battery monitoring  system
    • This fix was from a similar thread, but it did not alleviate my issues
  • Give Spotify all permissions possible
  • Tried to stream only on data/WiFi, tried to listen to music downloaded on high quality and still had this problem
  • Turned Dolby Atmos on and off on my device
  • Change streaming to low quality
  • Turn off playback options (gapless, automix) one by one and all together
  • Make sure Bluetooth on my computer was off
  • Soft reset of phone
  • Total factory reset

So.......you could say I'm at a bit of a loss. I got to the point I was convinced it was my phone's bluetooth, but the problem persists after a total reset. Additionally, everything worked fine until mid-December. I had two pairs of Taotronics wireless earbuds, and both began to have this problem with Spotify at the same time after working fine for months. I bought a new pair which had the exact same issue out of the box. Every other app sounds perfect through the earbuds. I use all of them for gaming on my laptop with no issues, and Spotify on desktop poses no problems. I also sync my phone to my after-market Bluetooth radio in my car every day and the playback has no issues.

 

I've been messing with this all winter break, and school is right around the corner. I'm going to go nuts if I can only listen to music and podcasts through my earbuds. Does anyone have ideas on how to fix this? It seems as though it has to be a compatibility issue, as originally both models of Taotronics earbuds worked and now do not.

 

3 Replies

Re: Spotify sounds like scratched CD over Bluetooth

kellyn1
Casual Listener
An added note: the audio sounds fine through my phone speaker. This only happens over Bluetooth. I tried a friend's off-brand Target earbuds and they had the same problem, but I haven't tried any higher end earbuds since the problems began.

Re: Spotify sounds like scratched CD over Bluetooth

Bonny_Stark
Newbie

Same for me ! I tries to reboot my earpods and so on, still the same, for me, everytime I change song I have this scracth, it's horrible.

Re: Spotify sounds like scratched CD over Bluetooth

Novy
Moderator
Moderator

Hey there @Bonny_Stark

 

Thanks for reaching out about this in the Community. 

 

Would you mind letting us know if this is only happening with your EarPods or when you use your phone's speakers too?

 

Also, send us your device's make, model, OS version and Spotify version so we can take a better look. 

 

Keep us posted. We'll be on the lookout for your reply.

NovyModerator
 
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