Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Android 9 (OxygenOS 9.09)
My Question or Issue
Couple days ago I spotted a new issue while using Spotify on my smartphone. When connected to Wi-FI I'm presented with an error "no Internet connection available" (bottom of the screen).
Wi-Fi connection works fine, only Spotify app is having such issue. When using mobile data everything is OK. I've tried to relaunch the app with Wi-Fi disabled, restart the device but it's not helping. It's making the app useless as I can't stream the music to my Chromecast. Any advices?
Edit: I've performed clean reinstall -still issue exists. Please advise. I would understand if that would be some kind of limitation for Free plan, but not for Premium!