Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

After I enter my password there is some technical issue my network is working but I can't log in on

After I enter my password there is some technical issue my network is working but I can't log in on

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey there @nanivadekarpriy

 

Help’s here!

 

If you have a reason to believe the issue you're experiencing might be connection-related we recommend first restarting the network device (router or modem), then logging out and back in to the Spotify app. This will refresh the app and will possibly help. 

 

In case you see no change after trying this, send us a screenshot showing the error message you receive. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue. 

 

Let us know how you get on! We'll be here in case you need any further help with this. 

Suggested posts