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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6310 Views

0 replies

7 likes

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Superuser Contribution At the end of a song, the timer goes back 10 seconds, silence plays after the end of the song +more

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note 5)Operating System(Android Oreo? Version 7.0) My Question or IssueAs the title says! Also that once the song and the "10 sec rewind" repeats, it plays dead air and does not autoplay at all. I have tr...

Visitor

Plan Premium Country Canada Device (Samsung Galaxy Note 5) Operating System (Android Oreo? Version 7.0)   My Question or Issue As the title says! Also that once the song and the "...

Mario

Spotify Legend

380 Views

2 replies

0 likes

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  • 2 replies
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Spotify showing iPhone diagnostics when I have an android

I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it showed it was still playing. when I opened up Spotify...

Visitor

I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it sh...

343 Views

0 replies

0 likes

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Superuser Contribution The song doesn't end and returns to the middle without playing audio

When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.

Casual Listener

When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.    &nbs...

Mario

Spotify Legend

384 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Slow wifi download speed when Spotify running

PlanFree/PremiumCountryAustraliaDeviceOneplus 5TOperating SystemAndroid 9 My Question or IssueWhen Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spotify runs fine but other downloads run slow.

Newbie

Plan Free/Premium Country Australia Device Oneplus 5T Operating System Android 9   My Question or Issue When Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spoti...

325 Views

0 replies

0 likes

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spotify plays 1 song then stops. have to push next song for it to move on to the next.

PlanFree/PremiumCountry DeviceSamsungOperating SystemAndroid My Question or Issuehave spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the other hand does not. i push the shuffle button and it picks a song to play. once the ...

Casual Listener

Plan Free/Premium Country   Device Samsung Operating System Android   My Question or Issue have spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the othe...

Tchay1

Visitor

640 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Superuser Contribution Music mutes when I tap next song

I have an Android 8.1 Radio in my van. Spotify and all features worked great. One day I was listening to music and decided to skip to next song. The sound plays for about half a second then mutes. Sound will not come back on until I hit pause then pl...

Casual Listener

I have an Android 8.1 Radio in my van. Spotify and all features worked great.   One day I was listening to music and decided to skip to next song. The sound plays for about half a second th...

Blingblaow

Composer

3411 Views

13 replies

0 likes

mute
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Superuser Contribution Playback stops after each song, the playlist doesn't advance to the next song.

PlanPremiumCountryUSADeviceSamsung G920V.07Operating SystemAndroid version 7.0 My Question or IssueSpotify version 8.5.57.1164 My phone was updated 5/6/2020 and since then it will play one song from a playlist then stop. I have to advance to the next...

Casual Listener

  Plan Premium Country USA Device Samsung G920V.07 Operating System Android version 7.0   My Question or Issue Spotify version 8.5.57.1164 My phone was updated 5/6/2020 and since...

Ivan

Spotify Legend

749 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Free Version Playing only AC/DC while not on the any Playlist

PlanFree/PremiumCountryBrazilDeviceSamsung A10My Question or IssueHi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist being played. Songs that were similar the ones on the playlist. I...

Visitor

Plan Free/Premium Country Brazil Device Samsung A10 My Question or Issue Hi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist ...

309 Views

0 replies

0 likes

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Superuser Contribution Android App "select music" from local device takes forever to load

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid So I loved the feature on my android app to import local files directly from my phone's files without the need to use the desktop app. But for a few weeks now, the "select music" page lo...

Visitor

  Plan Premium Country Germany Device OnePlus 6 Operating System Android   So I loved the feature on my android app to import local files directly from my phone's files without th...

Ivan

Spotify Legend

466 Views

1 replies

0 likes

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  • 1 replies
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System UI Constant Crashes

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 2016Operating SystemAndroid 10, Oct 2019 Security Patch, Mar 2020 Google Play Security patch My Question or IssueIf playing a song, system becomes unstable and "System UI" crashes, putting phone back...

Casual Listener

  Plan Premium Country United Kingdom Device Google Pixel 2016 Operating System Android 10, Oct 2019 Security Patch, Mar 2020 Google Play Security patch   My Question or Issue If...

harjeevan

Casual Listener

1647 Views

1 replies

1 likes

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Superuser Contribution Cover size of songs

PlanPremiumCountryTurkey Device LG G4 Operating SystemAndroid My Question or IssueI'm using android app and have a problem with the size of the covers since yesterday. It doesn't seem important but i'm a little bit obsessed about these things. Until ...

Visitor

Plan Premium Country Turkey   Device  LG G4   Operating System Android   My Question or Issue I'm using android app and have a problem with the size of the covers sinc...

Mario

Spotify Legend

424 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I cant search my podcast on search bar, but i can visit my podcast with link.

PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

244 Views

0 replies

0 likes

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Superuser Contribution The app crashes with the 3 dots menu

PlanPremiumCountryMexicoDeviceUlefone armor 6eOperating systemAndroid 9 Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and nothing works, it's getting really annoying

Visitor

  Plan Premium Country Mexico Device Ulefone armor 6e Operating system Android 9   Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and n...

Ivan

Spotify Legend

436 Views

1 replies

0 likes

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  • 1 replies
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Solved!! [All Platforms][Browse] notifications bar

I want the ability to change the song by going to the notifications bar of my phone like we used to be able to do. instead I now have to open the app back up just to go one song forward or back.

Casual Listener

I want the ability to change the song by going to the notifications bar of my phone like we used to be able to do. instead I now have to open the app back up just to go one song forward or back. 

Katerina

Spotify Legend

1209 Views

3 replies

0 likes

All Platforms
Browse
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Can't launch Chromecast Spotify from my phone to my TV

PlanPremiumCountryAustraliaDevicePixel 2Operating SystemAndroid 10 My Question or IssueHi all, about a week ago the Spotify app on my phone stopped chromecasting to my TV. When I go into my 'Connect to a device' list on the app, my TV is listed as 'u...

Casual Listener

Plan Premium Country Australia Device Pixel 2 Operating System Android 10   My Question or Issue Hi all, about a week ago the Spotify app on my phone stopped chromecasting to my TV. Wh...

350 Views

0 replies

1 likes

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NO LYRICS FOR ANDROID DEVICE

I used to be able to view song lyrics when using my android phone. I am no longer able to do so for any songs. However, I am able to view the same song lyrics with my iPhone. Any suggestions???

Regular

I used to be able to view song lyrics when using my android phone.  I am no longer able to do so for any songs.  However, I am able to view the same song lyrics with my iPhone.  Any su...

547 Views

0 replies

0 likes

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Superuser Contribution Spotify app keeps stopping to work

The Spotify app keeps basically stop working really frequently (multiple times a day). What I mean by that is, that I can't play songs sometimes I can't search for new artists, however clicking on artists I viewed bevor works. However the album previ...

Casual Listener

The Spotify app keeps basically stop working really frequently (multiple times a day). What I mean by that is, that I can't play songs sometimes I can't search for new artists, however clicking on ar...

Ivan

Spotify Legend

336 Views

1 replies

0 likes

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  • 1 replies
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Android audio poor sound quality

PremiumUnited States DeviceGalaxy Note 9 and Android autoOperating SystemPhone is as up to date as possible. Dont know what system I have a 2020 Chevy Equinox and when using android auto with a usb cable the sound quality with Spotify is awful. Other...

Visitor

Premium United States     Device Galaxy Note 9 and Android auto Operating System Phone is as up to date as possible. Dont know what system   I have a 2020 Chevy Equinox and wh...

1272 Views

0 replies

0 likes

Sound Quality
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Superuser Contribution Spotify doesn't load the covers properly

PlanPremium FamilyCountryPerúDeviceSamsung Galaxy s6 g920vOperating SystemAndroid 7.0 My Question or IssueSince I hired the premium service that allows me to download the songs to my phone, I have presented a problem that makes it too uncomfortable t...

Visitor

Plan Premium Family Country Perú Device Samsung Galaxy s6 g920v Operating System Android 7.0   My Question or Issue Since I hired the premium service that allows me to download the son...

Ivan

Spotify Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify voice doesn't work

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have given the spotify app permission to access my microphone but when I hold down the search button with the spotify app I can not control the app my...

Newbie

  Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I have given the spotify app permission to access my microphone b...

AlejaR

Moderator

9805 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes