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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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6 likes

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Spefic songs or artists won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, over the last couple of months certain songs by certain artists won't play for me. ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...

242 Views

0 replies

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NOTE9 Spotify do not start

PlanPremiumCountrytaiwanDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 1st July 2020 Security 我的問題或問題Have now experienced this too. Changed out a broken Note 9 for a new one and Spotify just keep exiting immediately after try...

Newbie

Plan Premium Country taiwan Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10  1st July 2020 Security    我的問題或問題 Have now experienced this too. Chang...

Heythatsme

Community Legend

375 Views

1 replies

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Spotify abruptly stopped while listening to podcast and doesn't start again to where it has stopped.

Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor internet connection make the app stops, but when I...

Casual Listener

Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor...

235 Views

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All liked songs are gone

PlanPremium (family main account)CountryGermanyDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueI recently got a new phone (s20 ultra) and logged into my Spotify account. all my liked songs were there and everything worked...

Casual Listener

Plan Premium (family main account) Country Germany Device Samsung Galaxy s20 ultra Operating System Android 10   My Question or Issue I recently got a new phone (s20 ultra) and logged ...

Billy-J

Spotify Star

631 Views

3 replies

0 likes

liked
saved
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Why does it go offline?

The android app will tell me I am offline although I'm not. It willIwork for 5-10 minutes sometimes after reinstalling but the it tells me I'm offline again. Here's what I've done so far I'm not offline. Not in app setting, not in firewalls, not in r...

Visitor

The android app will tell me I am offline although I'm not. It willIwork for 5-10 minutes sometimes after reinstalling but the it tells me I'm offline again. Here's what I've done so far   &nb...

314 Views

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Android
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Spotify sometimes not playing in Car

PlanPremiumCountrySwitzerlandDeviceGalaxy Note 10+ 5GOperating SystemNewest available Update (Android 10) My Question or IssueI have the problem that when i didnt use Spotify for a while, when i connect my Phone to Androit Auto it just doesnt work. I...

Newbie

  Plan Premium Country Switzerland Device Galaxy Note 10+ 5G Operating System Newest available Update (Android 10)   My Question or Issue I have the problem that when i didnt use...

643 Views

0 replies

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android auto
bluetooth
not playing
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Can't play any songs

PlanFreeCountryIndonesiaDeviceRedmi 8Operating SystemAndroid 10 My Question or IssueI can't play any songs or even shuffle play.It worked fine last night, but this morning any album or playlist i tried to shuffle play gave me "You've discovered a pre...

Visitor

Plan Free Country Indonesia Device Redmi 8 Operating System Android 10   My Question or Issue I can't play any songs or even shuffle play. It worked fine last night, but this morning ...

287 Views

0 replies

0 likes

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Certain songs are not playing in my library

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A51 My Question or IssueCertain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all platforms, and clearing cache.

Casual Listener

Plan Premium Country United States Device Samsung Galaxy A51   My Question or Issue Certain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all p...

AlyssaA93

Casual Listener

400 Views

2 replies

0 likes

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Stop Spotfiy Android re-ordering playlists based on last played

PlanPremiumCountryUKDeviceOnePlus 6TOperating SystemAndroid 10 My Question or IssueThe "Feature" to re-order playlists from the last listened one on Android is infuriating, how on earth do I disable it from doing this so playlists stay in the correct...

Casual Listener

Plan Premium Country UK Device OnePlus 6T Operating System Android 10   My Question or Issue The "Feature" to re-order playlists from the last listened one on Android is infuriating, h...

308 Views

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Google Assistant command not working

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S20+My Question or IssueI have a Chromecast device connected to my TV and I used to be able to play a music on it by the voice commands (Google Assistant):- "Ok Google"- "Play Spotify on TV" or "Play ...

Visitor

Plan Premium Country Netherlands Device Samsung Galaxy S20+ My Question or Issue I have a Chromecast device connected to my TV and I used to be able to play a music on it by the voice commands...

411 Views

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control strip

PlanPremiumCountryIsraelDevicecar multimediaOperating SystemAndroid My Question or IssueOn my car, in the multimedia on android, the control strip, which was always at the bottom, suddenly jumped to the left side and therefore I started having listen...

Visitor

Plan Premium Country Israel Device car multimedia Operating System Android   My Question or Issue On my car, in the multimedia on android, the control strip, which was always at the bo...

396 Views

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Solved!!Superuser Contribution Download progress

PlanPremiumCountryIsraelDeviceS8+Operating SystemAndroid My Question or IssueProgress of download keep appear in notification area , I didn't ask to download something, and it still on 0% and I can't close it even after restart the phone.

Casual Listener

Plan Premium Country Israel Device S8+ Operating System Android   My Question or Issue Progress of download keep appear in notification area , I didn't ask to download something, and i...

Ver

Spotify Legend

7756 Views

5 replies

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Sleep Timer - Timer reset to default by Podcast Ads

Plan:Premium Device:Samsung Galaxy S10 Operating System:Mobile My Question or Issue:Every time I set a sleep timer while listening to a podcast, as soon as an ad plays the sleep timer is reset to it's default setting (no timer). So when I want to fal...

Visitor

Plan: Premium   Device: Samsung Galaxy S10   Operating System: Mobile   My Question or Issue: Every time I set a sleep timer while listening to a podcast, as soon as an ad pl...

1728 Views

0 replies

1 likes

continiue from last listened song
sleep
Sleep mode
Sleep Timer
sleep timer error
timer error
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Number of times a song has been played?

PlanPremiumCountry DeviceMotorola G6 plusOperating System(Android 9) My Question or Issuehow can you see the number of times a song has been played?

Visitor

Plan Premium Country   Device Motorola G6 plus Operating System (Android 9)   My Question or Issue how can you see the number of times a song has been played?

Billy-J

Spotify Star

656 Views

1 replies

0 likes

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I found a bug

PlanFreeCountryIndiaDevice(Redmi Note 7 pro) My Question or IssueHi Spotify Team,I am going through login procedure in my android spotify app and after that when I logged in successfully. I wonder and tap on the settings icon to check my profile deta...

Visitor

Plan Free Country India Device (Redmi Note 7 pro)   My Question or Issue Hi Spotify Team, I am going through login procedure in my android spotify app and after that when I logged in su...

Billy-J

Spotify Star

483 Views

1 replies

0 likes

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Hide Song option missing [August 2020]

PlanPremiumDeviceSamsung A70Operating SystemAndroid 10Spotify Version8.5.71.723 My Question or IssueI briefly didn't have a premium account but now that I'm back, the Hide Song option from the context menu is gone. Not sure if there was an update in ...

Casual Listener

Plan Premium Device Samsung A70 Operating System Android 10 Spotify Version 8.5.71.723   My Question or Issue I briefly didn't have a premium account but now that I'm back, the Hide So...

tronick

Casual Listener

1578 Views

2 replies

2 likes

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Spotify logged into wrong facebook account on my mobile

PlanPremiumCountrySouth AfricaDeviceHuawei p9 liteOperating SystemAndroid Oreo My Question or IssueI unlinked my Spotify account from Facebook,disconnected is everywhere,logged out on all my devices.Removed it and Facebook from my mobile but still wh...

Visitor

  Plan Premium Country South Africa Device Huawei p9 lite Operating System Android Oreo   My Question or Issue I unlinked my Spotify account from Facebook,disconnected is ev...

339 Views

0 replies

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Premium works on PC and Ipad, but not on Android

PlanPremium DuoCountryPortugalDeviceHuawei P30 and Huawei P30 ProOperating SystemAndroid 10 My Question or IssueJust subscribed to Spotify Premium from GPM to move away from the Huawei/Google mess. I'm getting premium features on my PC and Ipad, but ...

Visitor

Plan Premium Duo Country Portugal Device Huawei P30 and Huawei P30 Pro Operating System Android 10   My Question or Issue Just subscribed to Spotify Premium from GPM to move away from ...

251 Views

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I cant download android app of google play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Nico

Community Legend

575 Views

1 replies

0 likes

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Can't view queue

PlanStudent premiumCountryNew ZealandDeviceOppo Find X2 LiteOperating SystemAndroid 10My Question or IssueI cannot press the queue button on my spotify mobile, the button is there on the bottom right corner but it's grey and doesn't do anything when ...

Visitor

Plan Student premium Country New Zealand Device Oppo Find X2 Lite Operating System Android 10 My Question or Issue I cannot press the queue button on my spotify mobile, the button is there o...

568 Views

0 replies

0 likes

Android
Android 10
Mobile
queue
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