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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Messing with quality messed up songs

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

  • Visitor
  • Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?
  • user-removed
  • Not applicable
  • 875 Views
  • 2 replies
  • 0 likes
  • 875 Views
  • 2 replies
  • 0 likes

Why can't I see the tracklists on certain albums

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not.Thank you!   

Screenshot_20200811-002004.jpg Screenshot_20200811-002042.jpg
  • Visitor
  • I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not. Thank you! 🙂    
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Offline Playlist for Nvidia Shield

PlanPremiumDeviceNvidia Shield Operating SystemAndroid Oreo My Question or IssueI've been using Spotify for years and was always happy with the functionality on my desktop or mobile phones. I recently purchased a nvidia shield, that is now acting as ...

  • Casual Listener
  • Plan Premium Device Nvidia Shield  Operating System Android Oreo   My Question or Issue I've been using Spotify for years and was always happy with the functionality on my desk...
  • Snowhecht
  • Casual Listener
  • 1520 Views
  • 2 replies
  • 1 likes
  • local file
    Nvidia shield
    shield tv
  • 1520 Views
  • 2 replies
  • 1 likes

App started to crush after launching on Samsung Galaxy M30s

PlanPremiumCountryRussiaDeviceSamsung Galaxy M30sOperating SystemAndroid My Question or IssueToday Spotify on my Android started to crush after launching. I tried to reinstall app and reboot device, nothing works.

  • Casual Listener
  •   Plan Premium Country Russia Device Samsung Galaxy M30s Operating System Android   My Question or Issue Today Spotify on my Android started to crush after launching. I tried to ...
  • Aleksandr667
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • Android
    App problem
    Samsung Galaxy M30s
  • 531 Views
  • 2 replies
  • 0 likes

Solved!! Only playing introductions

PlanFree/PremiumCountry DeviceOnePlus 8Operating SystemAndroid Oxygen My Question or IssueAfter about 15 songs, it switches to only playing song intros (15 seconds). I have to uninstall and reinstall for it to work temporarily. Any assistance is appr...

  • Casual Listener
  • Plan Free/Premium Country   Device OnePlus 8 Operating System Android Oxygen   My Question or Issue After about 15 songs, it switches to only playing song intros (15 seconds)...
  • Billy-J
  • Spotify Star
  • 3351 Views
  • 5 replies
  • 0 likes
  • 3351 Views
  • 5 replies
  • 0 likes

Bug Artist

I accidentally clicked "do not play" and now I can't listen to the songs of that artist if I don't first deactivate this setting every time and I have to do it every time I close / reopen the application. Even when the song on the phone goes and I tr...

  • Casual Listener
  • I accidentally clicked "do not play" and now I can't listen to the songs of that artist if I don't first deactivate this setting every time and I have to do it every time I close / reopen the applica...
  • JDenmusic
  • Casual Listener
  • 578 Views
  • 2 replies
  • 0 likes
  • 578 Views
  • 2 replies
  • 0 likes

I can't follow Spotify links un Parler app.

PlanFree/PremiumCountry DeviceXiaomiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try yo follow a link to open.spotify.com from a Parley I get an error.Links are like:spotify://track/0HdPlhaH6NkJ6ARMkasWFJ?si=yJS_...

  • Casual Listener
  • Plan Free/Premium Country   Device Xiaomi Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try yo follow a link to open.spotify.com from...
  • Billy-J
  • Spotify Star
  • 1075 Views
  • 7 replies
  • 0 likes
  • Parler
  • 1075 Views
  • 7 replies
  • 0 likes

Device not compatable

PlanFreeCountry Netherlands DeviceHuawei P smart FIG-LX1Operating SystemAndroid 9 My Question or IssueHello, i am a new user here. I just made an account and wanted to download the app but it says my device is not compatable. I tried some suggested s...

  • Visitor
  •   Plan Free Country Netherlands   Device Huawei P smart FIG-LX1 Operating System Android 9   My Question or Issue Hello, i am a new user here. I just made an account and wan...
  • gabeweb
  • Newbie
  • 564 Views
  • 1 replies
  • 1 likes
  • 564 Views
  • 1 replies
  • 1 likes

Shazam can't find my playlist

Recently Shazam can't find the spotify playlist that I always use. Strangely It does find my other playlist but not the one that I always use. How can I fix this?

  • Casual Listener
  •   Recently Shazam can't find the spotify playlist that I always use. Strangely It does find my other playlist but not the one that I always use.   How can I fix this?
  • Bittencourt
  • Spotify Star
  • 1206 Views
  • 5 replies
  • 1 likes
  • 1206 Views
  • 5 replies
  • 1 likes

bluetooth autoplay samsung s10+

Getting tired on spotify autoplaying everytime bluetooth is connected. how do you turn this off? samsung s10+

  • Casual Listener
  • Getting tired on spotify autoplaying everytime bluetooth is connected.       how do you turn this off?   samsung s10+
  • Heythatsme
  • Community Legend
  • 789 Views
  • 3 replies
  • 0 likes
  • 789 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify se cierra al buscar albumes, artistas y entrar a configuraciones de almacenamiento

PlanPremiumCountryMexico DeviceSony Xperia XA UltraOperating SystemAndroid 7My Question or IssueHola, desde hace un 1 mes he tenido problemas al buscar artistas, entrar a mis canciones favoritas (liked songs), buscar álbumes e intentar configurar el ...

  • Visitor
  •   Plan Premium Country Mexico  Device Sony Xperia XA Ultra Operating System Android 7 My Question or Issue Hola, desde hace un 1 mes he tenido problemas al buscar artistas, entrar...
  • Mario
  • Spotify Legend
  • 1816 Views
  • 1 replies
  • 0 likes
  • 1816 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics for Hindi Songs are not working

Till yesterday, Spotify was working well lyrics for most of the song. But today morning when I tried to play the songs th lyrics were only working for English songs. I'm attaching screenshot below.PlanPremiumCountryIndiaDeviceXiaomi Redmi 6 ProOperat...

  • Regular
  • Till yesterday, Spotify was working well lyrics for most of the song. But today morning when I tried to play the songs th lyrics were only working for English songs. I'm attaching screenshot below. ...
  • Billy-J
  • Spotify Star
  • 2207 Views
  • 3 replies
  • 0 likes
  • 2207 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback Quality Issue

PlanPremiumCountryUSADeviceLG G5Operating SystemAndroid IssueSo this may end up being a common issue that's just difficult to search for, let alone describe.For some reason, the audio playback on my phone will cap out at, what sounds like, "low quali...

  • Newbie
  • Plan Premium Country USA Device LG G5 Operating System Android   Issue So this may end up being a common issue that's just difficult to search for, let alone describe. For some reas...
  • Mario
  • Spotify Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • Playback Quality
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add albums to playlist

PlanPremiumCountry DevicePixel 4XLOperating SystemAndroid 10 My Question or IssueI can't add full albums to playlists. This issue is supposed to be fixed per a thread from 2019, but it's still not working.

  • Visitor
  • Plan Premium Country   Device Pixel 4XL Operating System Android 10   My Question or Issue I can't add full albums to playlists. This issue is supposed to be fixed per a thread fr...
  • Ivan
  • Spotify Legend
  • 1092 Views
  • 1 replies
  • 0 likes
  • 1092 Views
  • 1 replies
  • 0 likes

Liked albums not showing on mobil

PlanPremiumCountryIsraelDeviceXioami mi 9 LiteOperating SystemAndroid My Question or IssueHi,In the mobile app, I cant see al my liked albums, but the last 5 recent liked ones. On PC I can see all the albums as usual.Any fix?

  • Visitor
  • Plan Premium Country Israel Device Xioami mi 9 Lite Operating System Android   My Question or Issue Hi, In the mobile app, I cant see al my liked albums, but the last 5 recent liked o...
  • SoundShots
  • Composer
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to login to spotify on android app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using spotify on my iphone, which is now broken so I switched to android phone and ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...
  • Elena
  • Moderator
  • 3410 Views
  • 1 replies
  • 1 likes
  • 3410 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify bluetooth / Videollamada Movil

Se puede reproducir Spotify por un parlante bluetooth y al mismo tiempo realizar una videollamada por whatsapp que se escuche por el movil? Es decir, que la musica suene por el parlante y la videollamada por el audio del telefono al mismo tiempo.

  • Visitor
  • Se puede reproducir Spotify por un parlante bluetooth y al mismo tiempo realizar una videollamada por whatsapp que se escuche por el movil?   Es decir, que la musica suene por el parlante y la...
  • Elena
  • Moderator
  • 1880 Views
  • 1 replies
  • 0 likes
  • 1880 Views
  • 1 replies
  • 0 likes

Solved!! Log in Issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm unable to log in to Spotify App via Facebook and E-mail address. I tried to reset the pas...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm una...
  • Max_Thewolfy
  • Casual Listener
  • 975 Views
  • 2 replies
  • 1 likes
  • 975 Views
  • 2 replies
  • 1 likes

tracks from another album when shuffling an album

PlanFreeCountryRussiaDeviceXiaom Redmi Note7Operating SystemAndroid My Question or IssueWhy, when I start listening to the artist's album, the tracks from other albums get into the playlist?

  • Visitor
  •   Plan Free Country Russia Device Xiaom Redmi Note7 Operating System Android   My Question or Issue Why, when I start listening to the artist's album, the tracks from other album...
  • Billy-J
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! [Premium member] Is it possible to play an album without shuffling it?

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy Note10+) My Question or IssueI know that you can turn off Shuffle once an album is already playing, but that doesn't help. The only way to play an album, is to hit the big green 'shuffle play' butt...

  • Visitor
  • Plan Premium Country United States Device (Samsung Galaxy Note10+)   My Question or Issue I know that you can turn off Shuffle once an album is already playing, but that doesn't help. Th...
  • Billy-J
  • Spotify Star
  • 543 Views
  • 2 replies
  • 0 likes
  • 543 Views
  • 2 replies
  • 0 likes