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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!!Superuser Contribution Spotify voice doesn't work

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have given the spotify app permission to access my microphone but when I hold down the search button with the spotify app I can not control the app my...

Newbie

  Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I have given the spotify app permission to access my microphone b...

AlejaR

Moderator

9807 Views

8 replies

1 likes

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PRECISO DE UMA AJUDA URGENTE !!!

Boa noite, galera !É o seguinte, ontem eu decidi formatar meu celular, é um J5 Prime, eu já tinha conta no spotify, tinha a conta premium, onde todo mês eles me enviavam a confirmação de pagamento por e-mail, depois que formatei meu celular, fui entr...

Visitor

Boa noite, galera ! É o seguinte, ontem eu decidi formatar meu celular, é um J5 Prime, eu já tinha conta no spotify, tinha a conta premium, onde todo mês eles me enviavam a confirmação de pagament...

403 Views

0 replies

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Spotify Premium
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Tengo problemas para reproducir musica.

Escucho una canción y ya cuando termina, se regresa como un minuto y algo y "sigue reproduciendo" pero no se escucha nada y la canción siguiente no se reproduce. Me sucede estando en línea y modo offline. Ya desinstale y volví a instalar la app desde...

Visitor

Escucho una canción y ya cuando termina, se regresa como un minuto y algo y "sigue reproduciendo" pero no se escucha nada y la canción siguiente no se reproduce. Me sucede estando en línea y modo off...

1101 Views

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Superuser Contribution Can not play downloaded music from local files on mobile

PlanPremiumCountrySwedenDeviceHuawei P20 LiteOperating SystemAndroid My Question or IssueAs the title says, i can not play music i have in my playlist from local files i have on my computer, everything have worked great till today when this error occ...

Visitor

  Plan Premium Country Sweden Device Huawei P20 Lite Operating System Android   My Question or Issue As the title says, i can not play music i have in my playlist from local file...

Elena

Moderator

503 Views

1 replies

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Is there a Way to see all songs across any Playlists I have saved?

My Question or IssueHow to see songs across all saved Playlists. For example I have 10 Playlists which are liked but none of the songs in them are liked. Is there a way to see all the songs together across all my Playlists

Visitor

  My Question or Issue How to see songs across all saved Playlists. For example I have 10 Playlists which are liked but none of the songs in them are liked. Is there a way to see all the songs...

429 Views

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Superuser Contribution I cannot add song to my playlist using the add songs button

PlanPremiumCountryCanadaDeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueHiI am trying to add songs to my playlist on my S9 using the add songs button below the shuffle play button, I am allowed to search for artists and ...

Visitor

Plan Premium Country Canada Device Samsung Galaxy S9 Operating System Android Version 10   My Question or Issue Hi I am trying to add songs to my playlist on my S9 using the add songs...

Ivan

Spotify Legend

9103 Views

1 replies

1 likes

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Spotify stops playing after end of song when connected to bluetooth

Hello, i have a premium account in germany and a Samsung phone with android, it works well, till i connect to a bluetooth device. Then the Songs always stops at the end. Why? I can start any song manually, but it stops. I connected to a various group...

Newbie

Hello, i have a premium account in germany and a Samsung phone with android, it works well, till i connect to a bluetooth device. Then the Songs always stops at the end. Why? I can start any song man...

alancaster00

Regular

829 Views

2 replies

1 likes

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Spotify doesn't work in my Hyundai i30 over Android Auto

Spotify doesn't work in my Hyundai i30 over Android Auto. The attached message appears if I start Spotify in my car. I get the following error message: "Spotify **bleep** momentan nicht zu funktionieren".PlanPremiumCountryGermanyDeviceXiaomi Mi 9Oper...

Music Fan

Spotify doesn't work in my Hyundai i30 over Android Auto. The attached message appears if I start Spotify in my car. I get the following error message: "Spotify **bleep** momentan nicht zu funktionie...

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Superuser Contribution Poor Audio Quality When Using Wired Headphones

PlanPremiumCountryUnited StatesDeviceNokia 7.2Operating SystemAndroid 9/10Spotify App Version8.5.57.1164 My Question or IssueI have been experiencing an intermittent issue with the audio quality from Spotify. Initially I thought it was an issue with ...

Visitor

Plan Premium Country United States Device Nokia 7.2 Operating System Android 9/10 Spotify App Version 8.5.57.1164   My Question or Issue I have been experiencing an intermittent issu...

Mario

Spotify Legend

1688 Views

4 replies

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Volume control inconsistent with device's settings.

PlanPremiumCountryUSDeviceLG V20 H918Operating SystemAndroid Oreo My Question or IssueThe LG V20 allows for precise volume controls when the Hi-fi Quad Dac option is enabled. When the Spotify app is in focus the volume is adjusted by 5 steps for each...

Newbie

  Plan Premium Country US Device LG V20 H918 Operating System Android Oreo   My Question or Issue The LG V20 allows for precise volume controls when the Hi-fi Quad Dac option is ...

657 Views

0 replies

2 likes

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Superuser Contribution Autoplay won't work Android App Premium

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroid 10 version 8.5.57.1164 My Question or IssueAutoplay won't work after clean reinstall

Casual Listener

Plan Premium Country USA Device Pixel 2 Operating System Android 10 version 8.5.57.1164   My Question or Issue Autoplay won't work after clean reinstall

Elena

Moderator

431 Views

1 replies

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Superuser Contribution Al terminar una canción se devuelve 5 segundos

PlanPrimaPaísPerúDispositivoSamsumg Galaxy J7Sistema operativoAndroid Marshmallow Mi pregunta o problemaHola buenas tardes, desde ayer mi spotify cada vez que termina una canción se devuelve sola 5 segundos, se para y ya no sigue con la próxima canci...

Casual Listener

Plan Prima País Perú Dispositivo Samsumg Galaxy J7 Sistema operativo Android Marshmallow   Mi pregunta o problema Hola buenas tardes, desde ayer mi spotify cada vez que termina una can...

Elena

Moderator

413 Views

1 replies

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Superuser Contribution Chomecasts keeps disconnecting

PlanPremiumCountryUnited KingdomDeviceSamsung S20 Ultra 5GOperating SystemAndroid 10 / One UI 2.1 My Question or IssueSpotify keeps disconnecting with my Google devices. I have three Google Audio's connected in a group together and of years I have be...

Casual Listener

Plan Premium Country United Kingdom Device Samsung S20 Ultra 5G Operating System Android 10 / One UI 2.1   My Question or Issue Spotify keeps disconnecting with my Google devices. I ha...

Jeremy

Spotify Legend

5213 Views

18 replies

7 likes

cast. chromecast
chrome
disconnecting
disconnects
google
Google Assistant
pausing
stopping
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Problems with my premium account

PlanPremiumCountrySpainDeviceLG G6Operating SystemAndroid My Question or IssueHello I have Spotify Premium for several years and I think I'm experiencing some issues with my subscription on my mobile phone (and other devices). I think that they can b...

Newbie

  Plan Premium Country Spain Device LG G6 Operating System Android   My Question or Issue Hello   I have Spotify Premium for several years and I think I'm experiencing som...

319 Views

0 replies

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Drop down menu on Account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOptions on the drop down menu for Account do not work. Using Samsung 9+, chrome and android. ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Options...

dinomight

Spotify Star

964 Views

1 replies

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Superuser Contribution Clicking Song Changes Playback Settings

PlanPremiumCountryUSDeviceSamsung Galaxy S10EOperating SystemAndroid 10 Whenever I click a song in a playlist, it turns off repeat and shuffle. It should not affect those settings.

Regular

Plan Premium Country US Device Samsung Galaxy S10E Operating System Android 10   Whenever I click a song in a playlist, it turns off repeat and shuffle. It should not affect those setti...

Ivan

Spotify Legend

712 Views

1 replies

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Search behavior different for Playlists and Liked Songs

On my android phone I seach for a song in a playlist and play the song. When the song is finished, spotify queues the next song in the playlist and continues down the list. This is what we want. When I do a search in my Liked Songs (it's called "find...

Gig Goer

On my android phone I seach for a song in a playlist and play the song. When the song is finished, spotify queues the next song in the playlist and continues down the list. This is what we want. When...

579 Views

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Facebook Login not working [search and opening playlists is not working]

PlanPremiumCountryGermanyDeviceLG G8sThinQOperating SystemAndroid 9 My Question or IssueHey all, I am expierencing issues with mal Spotify App. Problem Description:Since more then 2 weeks I am not able to use the spotify-app. As you see on the pictur...

Visitor

Plan Premium Country Germany Device LG G8sThinQ Operating System Android 9   My Question or Issue Hey all,   I am expierencing issues with mal Spotify App.    Proble...

537 Views

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Song links don't play the song they just go to the album the song is on

PlanPremiumCountryUSA DeviceSamsung S7 ActiveOperating SystemAndroid Oreo When someone sends me a song link via text message usually I can click on it and it opens up the Spotify app and the song starts playing on its own. For some reason recently th...

Newbie

Plan Premium Country USA   Device Samsung S7 Active Operating System Android Oreo   When someone sends me a song link via text message usually I can click on it and it opens ...

806 Views

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Song link sharing
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login problems

My Question or IssueI have problems logging in. I try to log in to Spotify and it says "this user and password combination is incorrect"When I try it on pc on the other hand, it connects right on. What to do?

Visitor

    My Question or Issue I have problems logging in. I try to log in to Spotify and it says "this user and password combination is incorrect" When I try it on pc on the other hand, it c...

552 Views

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