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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374737 Views

541 replies

34 likes

Account
Free
  • 374737 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7487 Views

0 replies

7 likes

  • 7487 Views
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  • 7 likes

Spotify group session

PremiumUnited states DeviceSamsung s10+Operating SystemAndroid My Question or IssueI tried joining my friends spotify group session and it wasnt working. I realized that the option for me to join or create a session wasn't appearing. Can anybody expl...

Casual Listener

Premium United states   Device Samsung s10+ Operating System Android   My Question or Issue I tried joining my friends spotify group session and it wasnt working. I realized that t...

Billy-J

Spotify Star

1241 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify App for Kindle Fire HD in UK

Sorry to possibly be repeating a question, but the silence on this subject is deafening wherever I try to discover a definitive answer ANYWHERE on the internet . . . Will the US Spotify App work on a Kindle Fire HD in UK and, if not, are there any pl...

Music Fan

Sorry to possibly be repeating a question, but the silence on this subject is deafening wherever I try to discover a definitive answer ANYWHERE on the internet . . . Will the US S...

Kshaky

Music Fan

22880 Views

12 replies

0 likes

  • 22880 Views
  • 12 replies
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Spotify Sounds really bad

PlanPremiumCountryChileDeviceXiaomi Mi9Operating SystemAndroid 9 My Question or IssueMy Spotify used to sound really good but suddenly when hearing with inner speakers the sound (bass) started to sound extremely saturated like if the speakers where b...

Newbie

Plan Premium Country Chile Device Xiaomi Mi9 Operating System Android 9   My Question or Issue My Spotify used to sound really good but suddenly when hearing with inner speakers the ...

PR2020

Newbie

1416 Views

1 replies

1 likes

Sound Quality
Technical Error
  • 1416 Views
  • 1 replies
  • 1 likes

Playlist issues

A playlist owned by someone else that I follow has a couple of songs that are unaccessible when viewed on a laptop, when I view them on a phone they are not there at all but I can access the songs fine when I search up the artists themselves.

Casual Listener

A playlist owned by someone else that I follow has a couple of songs that are unaccessible when viewed on a laptop, when I view them on a phone they are not there at all but I can access the songs fi...

dinomight

Spotify Star

728 Views

5 replies

0 likes

  • 728 Views
  • 5 replies
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My playlists are gone

PlanPremiumCountry DeviceXiaomi Mi 8 LiteOperating SystemAndroid 10 My Question or IssueI tried to recover my playlists 2 weeks ago but i couldn't . They were gone , i just have these in the attachment. Help me please

Casual Listener

Plan Premium Country   Device Xiaomi Mi 8 Lite Operating System Android 10   My Question or Issue I tried to recover my playlists 2 weeks ago but i couldn't . They were gone , i j...

AdamDamon

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Weird issue with galaxy watch active & spotify app

PlanPremiumCountryUnited StatesDeviceGalaxy S10e and Galaxy Watch ActiveOperating SystemAndroid 10 My Question or IssueAt the end of the day when I go to play music from my spotify app, it shows one song playing (Album cover, title, artist) that matc...

Casual Listener

Plan Premium Country United States Device Galaxy S10e and Galaxy Watch Active Operating System Android 10   My Question or Issue At the end of the day when I go to play music from my s...

StreamingSnowyy

Casual Listener

1744 Views

2 replies

1 likes

  • 1744 Views
  • 2 replies
  • 1 likes

Easy way to find profiles?

PlanPremiumCountry DeviceS10Operating SystemAndroid Oreo My Question or IssueHow do I find my friends profiles that I follow without having to type it into the search every time? There doesn't seem to be a section in the library tab or anywhere that ...

Visitor

Plan Premium Country   Device S10 Operating System Android Oreo   My Question or Issue How do I find my friends profiles that I follow without having to type it into the sear...

AdamDamon

Community Legend

1318 Views

1 replies

0 likes

  • 1318 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Blank page and no access to settings when behind a firewall

Hi guys, Recently (after the last update, I think), whenever you have an internet connection but you can't reach the server, Spotify just shows a blank screen and you can't access your offline music or even the settings page, which is blank as well (...

Music Fan

Hi guys, Recently (after the last update, I think), whenever you have an internet connection but you can't reach the server, Spotify just shows a blank screen and you can't access your of...

Mihail

Spotify Legend

5549 Views

18 replies

1 likes

  • 5549 Views
  • 18 replies
  • 1 likes

Solved!!Superuser Contribution Your Music Offline? Android App

The idea of "Your Music" seems great, but I have one question I do not see a solution for: Can you add an album to "Your Music" and make it available offline without putting into a downloaded playlist? Same would go for songs and artist added to "You...

Regular

The idea of "Your Music" seems great, but I have one question I do not see a solution for:   Can you add an album to "Your Music" and make it available offline without putting into a downloa...

GrantS64

Casual Listener

8693 Views

16 replies

7 likes

Your Music
  • 8693 Views
  • 16 replies
  • 7 likes

Chromecast connects without me touching anything.

PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can be listening to spotifu while taking a shower or sitting outside and Chromecast will h...

Visitor

Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can be li...

315 Views

0 replies

0 likes

  • 315 Views
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  • 0 likes

Can't login into account.

PlanFreeCountryBelarusDeviceXiaomi Redmi Note 8Operating System( Android 9) My Question or IssueAfter trying to login via my email address on android client I receiving "no internet" error. I created new account using Facebook and haven't got any err...

Newbie

  Plan Free Country Belarus Device Xiaomi Redmi Note 8 Operating System ( Android 9)   My Question or Issue After trying to login via my email address on android client I receivi...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Can't hear any other audio when Spotify is paused

PlanPremiumCountryGermanyDevicePixel 3XLOperating SystemAndroid 11 (Beta) My Question or IssueHello everybody, thanks for taking the time to read this. My issue is that when I want to, for example, want to listen to an WhatsApp audio message or an In...

Visitor

Plan Premium Country Germany Device Pixel 3XL Operating System Android 11 (Beta)   My Question or Issue Hello everybody, thanks for taking the time to read this. My issue is that when ...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Shuffle only play a fraction of the songs

PlanStudent PremiumCountryUSADeviceOneplus 7TOperating SystemAndroid Oxygen OS 10.0.12My Question or IssueI have a lot of songs marked as "Liked songs", but the shuffle button only queues a small fraction of it.After testing, just by playing songs in...

Casual Listener

Plan Student Premium Country USA Device Oneplus 7T Operating System Android Oxygen OS 10.0.12 My Question or Issue I have a lot of songs marked as "Liked songs", but the shuffle button only ...

KillMartin

Casual Listener

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Buttons dont work

PlanPremiumCountryGermanyDeviceOne Plus 7Operating SystemAndroid 10 My Question or IssueSometimes, when I click on buttons to play a song, the button doesnt work. I have to restart the app which is very annoying. Please help!

Visitor

Plan Premium Country Germany Device One Plus 7 Operating System Android 10   My Question or Issue Sometimes, when I click on buttons to play a song, the button doesnt work. I have to r...

241 Views

0 replies

0 likes

  • 241 Views
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App does not recognize the song that is currently playing. The display is stuck on a previous song.

PlanPremiumCountryUSADeviceNote 9Operating SystemAndroid 10 My Question or IssueApp displays the same song all the time, even when another song starts.

Casual Listener

Plan Premium Country USA Device Note 9 Operating System Android 10   My Question or Issue App displays the same song all the time, even when another song starts.  

Sebje00

Gig Goer

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Connected devices not appearing in Spotify - Bose Speaker

Does anyone know why all of a sudden the devices that were connected and working great are now not. I don't get my Bose Soundbar 500 or Laptop appearing in 'Connected Devices'.It's really frustrating. Device(iPhone 8, Samsung Galaxy 9, Macbook Pro la...

Visitor

Does anyone know why all of a sudden the devices that were connected and working great are now not.   I don't get my Bose Soundbar 500 or Laptop appearing in 'Connected Devices'. It's really ...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
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Unwanted alarms

PlanFree/PremiumCountryUSASamsung Galaxy S20Operating SystemAndroid My Question or IssueI recently installed Spotify. I was asked if I wanted to add wake up happy music, which I accepted. Now, Spotify plays wake up music every morning at 7am. I check...

Newbie

Plan Free/Premium Country USA Samsung Galaxy S20 Operating System Android   My Question or Issue I recently installed Spotify. I was asked if I wanted to add wake up happy music, which ...

SaraC1

Casual Listener

10525 Views

5 replies

1 likes

  • 10525 Views
  • 5 replies
  • 1 likes

I can not open Spotify

Device : Samsung Galaxy 9 Operating System : Android 10 (One UI 2.1) My Question or IssueOnly display the startup screen with the logo, and it's gone.I'm reinstalled, tried old version, the issue just still here.Please fix it.

Visitor

Device : Samsung Galaxy 9 Operating System : Android 10 (One UI 2.1)   My Question or Issue Only display the startup screen with the logo, and it's gone. I'm reinstalled, tried old versi...

294 Views

0 replies

1 likes

Andorid 10
Galaxy S9
  • 294 Views
  • 0 replies
  • 1 likes

Song is playing can't here the sound of it

PlanFreeCountryIndiaDevice Oppo f1fOperating SystemAndroid 5.1.1 My Question or IssueSong is playing can't here the sound of it , so everytime I have to Play and pause to listen a song ,and it's so annoying , please fix this bug

Visitor

Plan Free Country India Device  Oppo f1f Operating System Android 5.1.1   My Question or Issue Song is playing can't here the sound of it , so everytime I have to Play and pause t...

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Lagging on android. App version 8.5.72.800

PlanPremiumCountryPoland Device(Xiaomi Redmi 4A)Operating System(Android 7.1.2 MIUI Global 10.2.3) My Question or IssueThere is two ways to observe this issue:First:1. Add tu Library album with many tracks. For example Max Richter - Sleep (204 tracks...

Visitor

Plan Premium Country Poland   Device (Xiaomi Redmi 4A) Operating System (Android 7.1.2 MIUI Global 10.2.3)   My Question or Issue There is two ways to observe this issue: First:...

378 Views

0 replies

0 likes

problem
  • 378 Views
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