Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUnited KingdomDeviceSamsung S20 Ultra 5GOperating SystemAndroid 10 / One UI 2.1 My Question or IssueSpotify keeps disconnecting with my Google devices. I have three Google Audio's connected in a group together and of years I have be...
Plan Premium Country United Kingdom Device Samsung S20 Ultra 5G Operating System Android 10 / One UI 2.1 My Question or Issue Spotify keeps disconnecting with my Google devices. I ha...
Spotify Legend
5263 Views
18 replies
7 likes
PlanPremiumCountrySpainDeviceLG G6Operating SystemAndroid My Question or IssueHello I have Spotify Premium for several years and I think I'm experiencing some issues with my subscription on my mobile phone (and other devices). I think that they can b...
Plan Premium Country Spain Device LG G6 Operating System Android My Question or Issue Hello I have Spotify Premium for several years and I think I'm experiencing som...
324 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOptions on the drop down menu for Account do not work. Using Samsung 9+, chrome and android. ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Options...
Spotify Star
969 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S10EOperating SystemAndroid 10 Whenever I click a song in a playlist, it turns off repeat and shuffle. It should not affect those settings.
Plan Premium Country US Device Samsung Galaxy S10E Operating System Android 10 Whenever I click a song in a playlist, it turns off repeat and shuffle. It should not affect those setti...
Spotify Legend
722 Views
1 replies
0 likes
On my android phone I seach for a song in a playlist and play the song. When the song is finished, spotify queues the next song in the playlist and continues down the list. This is what we want. When I do a search in my Liked Songs (it's called "find...
On my android phone I seach for a song in a playlist and play the song. When the song is finished, spotify queues the next song in the playlist and continues down the list. This is what we want. When...
583 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceLG G8sThinQOperating SystemAndroid 9 My Question or IssueHey all, I am expierencing issues with mal Spotify App. Problem Description:Since more then 2 weeks I am not able to use the spotify-app. As you see on the pictur...
Plan Premium Country Germany Device LG G8sThinQ Operating System Android 9 My Question or Issue Hey all, I am expierencing issues with mal Spotify App. Proble...
545 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung S7 ActiveOperating SystemAndroid Oreo When someone sends me a song link via text message usually I can click on it and it opens up the Spotify app and the song starts playing on its own. For some reason recently th...
Plan Premium Country USA Device Samsung S7 Active Operating System Android Oreo When someone sends me a song link via text message usually I can click on it and it opens ...
814 Views
0 replies
0 likes
My Question or IssueI have problems logging in. I try to log in to Spotify and it says "this user and password combination is incorrect"When I try it on pc on the other hand, it connects right on. What to do?
My Question or Issue I have problems logging in. I try to log in to Spotify and it says "this user and password combination is incorrect" When I try it on pc on the other hand, it c...
555 Views
0 replies
0 likes
PlanPremium/FamilyCountryPeru DeviceSamsung Galaxy S6Operating SystemAndroid Mi pregunta o problemaDesde que contraté el servicio premium que me permite descargar las canciones a mi teléfono,he presentado un problema que hace que sea demasiado incómo...
Plan Premium/Family Country Peru Device Samsung Galaxy S6 Operating System Android Mi pregunta o problema Desde que contraté el servicio premium que me permite descargar ...
Spotify Legend
997 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceHuawei P20 Lite, Huawei P9 Lite and Motorola Moto G6Operating SystemAndroid My Question or IssueSince a couple of months, Spotify randomly stops playing/pauses after a couple of songs on my smartphone. This problem has ...
Plan Premium Country Belgium Device Huawei P20 Lite, Huawei P9 Lite and Motorola Moto G6 Operating System Android My Question or Issue Since a couple of months, Spotify randomly stop...
764 Views
0 replies
3 likes
PlanPremiumCountryArgentinaDeviceXiaomi Mi A3 (EU version)Operating SystemAndroid 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to play music but it keeps pausing as soon as I press play, allowing less than a second of rep...
Plan Premium Country Argentina Device Xiaomi Mi A3 (EU version) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying t...
Casual Listener
1267 Views
4 replies
2 likes
I usually have my spotify off line to not interfere with other devices on the same wifi (Spotify premium account). Once in a while spotify logs out on a daily basis. When I try to login in, it says I need to go online for that. But obviously I can no...
I usually have my spotify off line to not interfere with other devices on the same wifi (Spotify premium account). Once in a while spotify logs out on a daily basis. When I try to login in, it ...
Casual Listener
662 Views
2 replies
1 likes
PlanPremiumCountryMexicoDeviceXiaomi Mi A2Operating SystemAndroid 10 My Question or IssueI've been trying for like a week to import my music to the app but it just keeps saying the message in the imageHe querido importar mi música a la aplicación per...
Plan Premium Country Mexico Device Xiaomi Mi A2 Operating System Android 10 My Question or Issue I've been trying for like a week to import my music to the app but it just keeps sayi...
469 Views
0 replies
0 likes
Very simple bug: I arrange folders and playlists in the Desktop App, and the order will be replicated in the Web Browser and iOS App, but not on the Android App. Neither folders, nor playlists within the folders. Since rearranging is not allowed on m...
Very simple bug: I arrange folders and playlists in the Desktop App, and the order will be replicated in the Web Browser and iOS App, but not on the Android App. Neither folders, nor playlists within...
Spotify Legend
772 Views
2 replies
1 likes
PlanPremium for StudentsCountryBrazilDeviceAsus Zenfone Max Pro (M1)Operating SystemAndroidMy Question or IssueNo lyrics on any song. I scroll down but nothing shows up. I'm not sure if i'm missing something.
Plan Premium for Students Country Brazil Device Asus Zenfone Max Pro (M1) Operating System Android My Question or Issue No lyrics on any song. I scroll down but nothing shows up. I'm not sur...
Casual Listener
895 Views
2 replies
0 likes
Been a Spotify Premium user for about 4 years now. Initially it was great, but their software is absolute garbage now. My phone, PC, and Alexa are all less than two years old, kept up to date and regularly restarted. Apps have been reinstalled multip...
Been a Spotify Premium user for about 4 years now. Initially it was great, but their software is absolute garbage now. My phone, PC, and Alexa are all less than two years old, kept up to date and reg...
Gig Goer
3541 Views
5 replies
26 likes
PlanPremiumCountryCanadaDeviceSamsung a50Operating System(Android Oreo My Question or Issuecant get connect to work with any device shown on the network. Am I missing something?
Plan Premium Country Canada Device Samsung a50 Operating System (Android Oreo My Question or Issue cant get connect to work with any device shown on the network. Am I m...
456 Views
0 replies
2 likes
PremiumGermanySony XperiaAndroid Hey Guys,as the Subject already said, I have problems with my connection.First of all, this problem occures only on my mobile phone and not when I use the windows application.Spotify suddenly loaded very long when i s...
Premium Germany Sony Xperia Android Hey Guys, as the Subject already said, I have problems with my connection. First of all, this problem occures only on my mobile phone and not when ...
295 Views
0 replies
0 likes
My Question or IssueHi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list of downloaded apps. Headed to Google Playstore to re...
My Question or Issue Hi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list...
Casual Listener
772 Views
3 replies
0 likes
PlanPremiumCountryUsaDeviceOp5Operating System(Android .) My Question or IssueClicking the heart says 'added to liked songs' but it doesnt fill the heart in white and the songs arent added. How can i fix. Which version introcuded this bug?
Plan Premium Country Usa Device Op5 Operating System (Android .) My Question or Issue Clicking the heart says 'added to liked songs' but it doesnt fill the heart in white and the son...
217 Views
0 replies
0 likes
