Spotify werkt offline niet meer

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Spotify werkt offline niet meer

Visitor

Sinds dat ik de Nokia 6.2 (android one) heb, wilt Spotify niet meer werken offline. Telkens ik de app open, dienen alle nummer opnieuw gedownload te worden. Bovendien kunnen er geen nummer online afgespeeld worden. Ze zijn gedownload wat ik kan zien aan de groene pijltjes ernaast maar als ik op een nummer klik, gebeurt er juist niets.

 

Wat kan ik hieraan doen?

 

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Re: Spotify werkt offline niet meer

Moderator
Moderator

Hey there @Lisaf2

 

Thanks for posting on the Community about this.

 

Hope you don't mind us replying in English as it's the Community's official language.

 

Make sure you try a clean reinstall of the app on your new device and let us know if you observe the same after. This step will get you the latest app version with all necessary updates.  

 

If the issue persists, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

 

Keep us posted! We'll be happy to lend a hand if you need more help. 

IvanModerator
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