Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
106745 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
216372 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
569964 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
469952 Views
577 replies
40 likes
Hi everyone, I have problem with spotify android app. Application crashes when wifi is connectedI tested on two different Samsung Galaxy S10 phones and Oppo A5. When wifi is turned off everything works fine - until I connect wifi again. When I connec...
Hi everyone, I have problem with spotify android app. Application crashes when wifi is connected I tested on two different Samsung Galaxy S10 phones and Oppo A5. When wifi is turned of...
Spotify Legend
3094 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or Issue When I open a song link from Facebook messenger, the original song that was playing in the apps album art (shuffle previous pause/play next repeat ...
Plan Premium Country Australia Device (Samsung Galaxy 9) Operating System (Android Oreo) My Question or Issue When I open a song link from Facebook messenger, th...
Spotify Legend
997 Views
2 replies
0 likes
PlanPremiumCountryArgentina DeviceXiaomi Redmi note 7Operating SystemAndroid 10 My Question or IssueSong showcase is stuck
Plan Premium Country Argentina Device Xiaomi Redmi note 7 Operating System Android 10 My Question or Issue Song showcase is stuck
Spotify Legend
609 Views
2 replies
0 likes
PlanPremium trialCountryIsraelDeviceGalaxy s20 My Question or Issue I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my songs, but only a Playlist of the songs that I've liked. Second, the "currently playing...
Plan Premium trial Country Israel Device Galaxy s20 My Question or Issue I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my so...
Spotify Legend
1537 Views
2 replies
1 likes
PlanPremium (fmialy)CountryHungaryDeviceSamsung Galaxy s10Operating System(Android 10- ) My Question or IssueSpotify stops randomly, and start playing again when I open the app. Neyt to this issue my app doesn't show the current playing artist nor so...
Plan Premium (fmialy) Country Hungary Device Samsung Galaxy s10 Operating System (Android 10- ) My Question or Issue Spotify stops randomly, and start playing again when I open the a...
Spotify Legend
594 Views
1 replies
1 likes
PlanFreeCountryNetherlands DeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueWhen I try to log in via Facebook at my Spotify account, it gives an error message which I am not even allowed to screenshot. I also try using the email ad...
Plan Free Country Netherlands Device Huawei Mate 10 Pro Operating System Android My Question or Issue When I try to log in via Facebook at my Spotify account, it gives ...
Spotify Legend
466 Views
1 replies
0 likes
PlanPremium DeviceSamsung Galaxy S8 My Question or IssueHow do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requires confirmation "are you sure?", so by hand I will never do it. But to empty it ...
Plan Premium Device Samsung Galaxy S8 My Question or Issue How do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requir...
Spotify Legend
835 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevicesamsung S10+Operating Systemadnroid My Question or IssueMy App doesn't show the current playing artist nor song. It shows an other Album I listened to any time before and also stops playing for no obvious reason. The Pl...
Plan Premium Country Germany Device samsung S10+ Operating System adnroid My Question or Issue My App doesn't show the current playing artist nor song. It shows an other Album I list...
Spotify Legend
514 Views
1 replies
1 likes
I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then another 30 minutes free add followed again by more ads...
I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then ano...
Spotify Legend
771 Views
1 replies
0 likes
PlanFreeCountryFranceDeviceXiaomi Redmi Note 7Operating SystemAndroid My Question or IssueHello everyoneI have a huge playlist "A" which contains a lot of songs. I want to take the best of these songs to put them in a playlist "B". Thus, I click on t...
Plan Free Country France Device Xiaomi Redmi Note 7 Operating System Android My Question or Issue Hello everyone I have a huge playlist "A" which contains a lot of songs. I ...
Casual Listener
1367 Views
2 replies
0 likes
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, and shelled out for a decent SD card. But I discovered today,...
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, a...
Moderator
834 Views
1 replies
0 likes
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or another song, the one that was playing stays the same in...
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or anoth...
Spotify Legend
699 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceLG V60 ThinQOperating SystemAndroid 10.0My Question or IssueI do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I have a phone with a built in HiFi DAC and headphone jack. I plug my phone i...
Plan Premium Country USA Device LG V60 ThinQ Operating System Android 10.0 My Question or Issue I do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I h...
Spotify Legend
831 Views
1 replies
0 likes
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium planAndroid ver 9
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium plan Android ver 9
Spotify Legend
718 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceRedmi 9Operating SystemAndroid 10, MIUI Global 11.0.8 My Question or IssueIt is impossible to adjust the volume of the device (notifications, applications, alarms), the volume control panel does not come out, it changes ...
Plan Premium Country Russia Device Redmi 9 Operating System Android 10, MIUI Global 11.0.8 My Question or Issue It is impossible to adjust the volume of the device (notifications, ap...
Spotify Legend
2073 Views
4 replies
0 likes
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it is playing and I pause the old one showing and it ...
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it...
Music Fan
576 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceGalaxy S20 Ultra (T-Mobile)Operating SystemAndroid 10Spotify Version (Most recent)8.5.75.766 My Question or IssueFrequently, my Spotify app will not show as if it is running on my phone, even though it is. I will hear musi...
Plan Premium Country USA Device Galaxy S20 Ultra (T-Mobile) Operating System Android 10 Spotify Version (Most recent) 8.5.75.766 My Question or Issue Frequently, my Spotify...
Casual Listener
1219 Views
2 replies
1 likes
PlanPremiumCountryRussiaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueI don't know why it happens but sometimes status bar inside the app just froze and even though music keep playing in status bar displays one song and the same tim...
Plan Premium Country Russia Device Huawei P20 Pro Operating System Android My Question or Issue I don't know why it happens but sometimes status bar inside the app just froze and eve...
Spotify Legend
965 Views
1 replies
0 likes
PlanPremiumCountryUkraineDeviceasus zenfone 6Operating SystemAndroid My Question or IssueAdter importing 2500 tracks its not loading in app. From web all is ok
Plan Premium Country Ukraine Device asus zenfone 6 Operating System Android My Question or Issue Adter importing 2500 tracks its not loading in app. From web all is ok
Spotify Legend
614 Views
1 replies
0 likes
PlanFreeCountryUSDeviceLG V30+Operating SystemAndroid My Question or IssueHi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mobile compare to when I'm in desktop. There's only an option to play songs individual...
Plan Free Country US Device LG V30+ Operating System Android My Question or Issue Hi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mob...
Spotify Legend
550 Views
1 replies
0 likes
