Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40377 Views
  • 65 replies
  • 25 likes
  • 40377 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876796 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876796 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26137 Views
  • 4 replies
  • 0 likes
  • 26137 Views
  • 4 replies
  • 0 likes

Superuser Contribution Rendimiento bajo Spotify

PlanPremiumCountryUruguayDeviceSamsung A10Operating SystemAndroid 10My Question or IssueBuenas, tengo un problema, cuando escucho mis musicas descargadas tardan en cargar, o hay veces que selecciono una cancion y despues selecciono otra y no inicia y...

  • Casual Listener
  • Plan Premium Country Uruguay Device Samsung A10 Operating System Android 10 My Question or Issue Buenas, tengo un problema, cuando escucho mis musicas descargadas tardan en cargar, o hay vec...
  • juanpablobazod
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Connection drops all the time

PlanPremiumCountrySwedenDeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueMy issue is that Spotify often drops internet connection even though I am connected and other apps such as Tidal is working. When disconnected the app requires ...

  • Casual Listener
  • Plan Premium Country Sweden Device Galaxy Note 9 Operating System Android 10   My Question or Issue My issue is that Spotify often drops internet connection even though I am connected ...
  • 281 Views
  • 0 replies
  • 0 likes
  • connection
    drops
    loads forever
  • 281 Views
  • 0 replies
  • 0 likes

Superuser Contribution Losing streams and plays not increasing

Hello,So I am an artist and I released an album on July 7th. It was doing well and yesterday(July 13th) the album was at 8.4k streams and I checked today(July 14th) the album had 7.6k streams and the plays weren't increasing throughout the day. At on...

  • Casual Listener
  • Hello, So I am an artist and I released an album on July 7th. It was doing well and yesterday(July 13th) the album was at 8.4k streams and I checked today(July 14th) the album had 7.6k streams and t...
  • Ivan
  • Spotify Legend
  • 1322 Views
  • 1 replies
  • 0 likes
  • 1322 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Saved albums not working

PlanPremiumCountryUKDeviceGoogle PixelOperating SystemAndroid 9 (P) My Question or IssueSaved albums is no longer working for me on the Android app. I just get the constantly spinning green circle. Saved songs and artists still works. Also saved albu...

  • Music Fan
  • Plan Premium Country UK Device Google Pixel Operating System Android 9 (P)   My Question or Issue Saved albums is no longer working for me on the Android app. I just get the constantly...
  • Xenia
  • Moderator
  • 8103 Views
  • 54 replies
  • 13 likes
  • 8103 Views
  • 54 replies
  • 13 likes

Superuser Contribution Can't save a song code.

Every time I tap the song code to enlarge it so I can save it the menu closes instead.

  • Newbie
  • Every time I tap the song code to enlarge it so I can save it the menu closes instead.
  • Xenia
  • Moderator
  • 1061 Views
  • 2 replies
  • 0 likes
  • 1061 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Image

I've seen various posts claiming that you can change the cover image of a playlist and talking about the Spotify Rock Star program, but none specify how to do it. My question is: Can you change the cover image of a playlist, either through the Chrome...

  • Casual Listener
  • I've seen various posts claiming that you can change the cover image of a playlist and talking about the Spotify Rock Star program, but none specify how to do it. My question is: Can you change the c...
  • Xenia
  • Moderator
  • 37956 Views
  • 6 replies
  • 1 likes
  • 37956 Views
  • 6 replies
  • 1 likes

Why cant I view an artists album? When I click on the "and more" text it does nothing.

PlanFreeCountryU.S.Device(Samsung Galaxy a10eOperating SystemAndroid My Question or IssueWhen I click on the "and more" text on the artists page or albums it does absolutely nothing and will not let me see the songs on the playlist. It only happens f...

  • Casual Listener
  •   Plan Free Country U.S. Device (Samsung Galaxy a10e Operating System Android   My Question or Issue When I click on the "and more" text on the artists page or albums it does abs...
  • Emilia_8
  • Community Legend
  • 1045 Views
  • 1 replies
  • 0 likes
  • 1045 Views
  • 1 replies
  • 0 likes

i can't use lyrics on my account

PlanPremiumCountryArgentina DeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or Issuei can't see any song's lyrics, im a premium user, all the members of my family can use this function, and they use older devices. My question is, how c...

  • Visitor
  • Plan Premium Country Argentina  Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue i can't see any song's lyrics, im a premium user, all the members of m...
  • Billy-J
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

SD card storage settings + content lost

Me again (see this post), still having a lot of problems with Spotify and the SD card: nothing is solved and I still lost regularly the SD card storage. It is absolutely not usable! But now I have a few more information:- I know why the "storage" ent...

  • Casual Listener
  • Me again (see this post), still having a lot of problems with Spotify and the SD card: nothing is solved and I still lost regularly the SD card storage. It is absolutely not usable!   But now ...
  • leonscorrea
  • Newbie
  • 889 Views
  • 2 replies
  • 1 likes
  • Android
  • 889 Views
  • 2 replies
  • 1 likes

Spotify disappears when I hit pause

Plan: Student/PremiumCountry: United StatesDevice: Samsung Galaxy s10+Operating System: Android 10 My Question or Issue:Spotify disappears from my navigation bar when I hit pause. If I want to restart my music, I have to switch over to the app to con...

  • Visitor
  • Plan: Student/Premium Country: United States Device: Samsung Galaxy s10+ Operating System: Android 10   My Question or Issue: Spotify disappears from my navigation bar when ...
  • 4dprinting
  • Visitor
  • 870 Views
  • 1 replies
  • 1 likes
  • disappears
    Navigation bar
    pause
  • 870 Views
  • 1 replies
  • 1 likes

Solved!! No full album art on lockscreen

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0 (EMUI 8.0.0) My Question or IssueOn my phone, when I am listening to music, all it does is give me a small rectangle from which to control play/pause, next song, previous song, etc.However...

  • Newbie
  • Plan Premium Device Huawei P10 Lite Operating System Android 8.0.0 (EMUI 8.0.0)   My Question or Issue On my phone, when I am listening to music, all it does is give me a small rectangle...
  • Dmg401
  • Visitor
  • 3116 Views
  • 2 replies
  • 0 likes
  • 3116 Views
  • 2 replies
  • 0 likes

Add back "recently played" sort option for Albums

PlanPremiumDeviceOneplus 6Operating SystemAndroid 9 My Question or IssueBefore the previous update, it was possible to sort albums by "recently played". However, with the current update, it is only possible to sort by "Title", "Artist", and "Recently...

  • Casual Listener
  • Plan Premium Device Oneplus 6 Operating System Android 9   My Question or Issue Before the previous update, it was possible to sort albums by "recently played". However, with the current...
  • gkirczen
  • Visitor
  • 618 Views
  • 1 replies
  • 21 likes
  • 618 Views
  • 1 replies
  • 21 likes

Superuser Contribution Spotify Creashes when Modifying Play Next Queue

PlanPremiumCountryUSA DeviceSamsung Galaxy 9+Operating SystemASpotify Version8.5.66.1002My Question or IssueApplication crashes during modification of the playlist.1. Start playing any playlist2. Click "Song List" to switch to displaying each song in...

  • Newbie
  • Plan Premium Country USA   Device Samsung Galaxy 9+ Operating System A Spotify Version 8.5.66.1002 My Question or Issue Application crashes during modification of the playlist. 1. S...
  • Ivan
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • Play Next Queue Bug
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs wont add i to playlist

PlanFree/PremiumCountry DeviceOperating SystemAndroid My Question or IssueEvery time when i look up a song and wanna add it into my playlist it does nothing (wont add)How do i fix this

  • Visitor
  • Plan Free/Premium Country   Device Operating System Android   My Question or Issue Every time when i look up a song and wanna add it into my playlist it does nothing (wont add) Ho...
  • Ivan
  • Spotify Legend
  • 509 Views
  • 1 replies
  • 1 likes
  • 509 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android] App doesn't work properly when accessing Artist Pierce Brown

PlanPremiumCountryGermany DeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueAs soon as I access the Artist page of Pierce Brown the app doesn't work properly anymore: Pages won't load, tracks cannot be played. This issue recove...

  • Visitor
  • Plan Premium Country Germany  Device Samsung Galaxy Note 8 Operating System Android 9     My Question or Issue As soon as I access the Artist page of Pierce Brown the app do...
  • Ivan
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete queue

PlanPremiumCountryNLDeviceOneplus 7TOperating SystemAndroid My Question or IssueI can't delete songs from my queue it's grayed outAlso when I want to play a playlist or album it only plays one song after that it continues on the queue that I don't wa...

  • Visitor
  • Plan Premium Country NL Device Oneplus 7T Operating System Android   My Question or Issue I can't delete songs from my queue it's grayed out Also when I want to play a playlist or alb...
  • Ivan
  • Spotify Legend
  • 2498 Views
  • 1 replies
  • 2 likes
  • 2498 Views
  • 1 replies
  • 2 likes

Superuser Contribution Autoplay is not working

PlanPremiumCountrySpainDeviceOnePlus 7Operating SystemAndroidMy Question or IssueHey there. I just noticed the radio stopped playing music after the preset playlist ends (puts itself on pause and starts over). I tried turning off and on autoplay, del...

  • Newbie
  • Plan Premium Country Spain Device OnePlus 7 Operating System Android My Question or Issue Hey there. I just noticed the radio stopped playing music after the preset playlist ends (puts itsel...
  • Ivan
  • Spotify Legend
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Way To Clear Cache With New App Update???

Hey Everyone, I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playlist. Is there a new way to clear the cache or is this being ad...

  • Gig Goer
  • Hey Everyone,   I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playl...
  • Elena
  • Moderator
  • 17539 Views
  • 7 replies
  • 1 likes
  • 17539 Views
  • 7 replies
  • 1 likes

HELP! Entire library is gone!

My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account? Been trying to get help with this for a while. Spotify's support options are unbelievable poor. P...

  • Regular
  • My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account?   Been trying to get help with this for...
  • Noah
  • Spotify Star
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

Help with downloading.

PlanPremiumCountryCanadaDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI have to re-download my songs every day. I tried uninstalling and restarting my device multiple times, but it won't fix.

  • Visitor
  • Plan Premium Country Canada Device Samsung J2 core Operating System Android   My Question or Issue I have to re-download my songs every day. I tried uninstalling and restarting my devi...
  • Noah
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes