Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
202277 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547021 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
454857 Views
571 replies
38 likes
PlanPremiumCountryThe NetherlandsDeviceOne plus 7TOperating SystemAndroid 10 My Question or IssueWhen pressing Sonos speaker on the 'Listen on' page in the app, there is no response.When Sonos is playing and you want to move music back to the device,...
Plan Premium Country The Netherlands Device One plus 7T Operating System Android 10 My Question or Issue When pressing Sonos speaker on the 'Listen on' page in the app, there is no r...
555 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceGoogle Pixel 2Operating SystemAndroid 11 My Question or IssueI have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to pair and use my phone via the built in Bluetooth...but I cannot play Spotify...
Plan Premium Country Canada Device Google Pixel 2 Operating System Android 11 My Question or Issue I have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to ...
Spotify Legend
2425 Views
1 replies
0 likes
Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see only phone's Internal memory which is too low to s...
Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see...
Regular
1041 Views
1 replies
1 likes
PlanPremiumCountryBrazilDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueThe lyrics update in Brazil has been rolling out for several months and I've updated my app a lot of times but I simply don't get the lyrics feature at all, and I ...
Plan Premium Country Brazil Device Oneplus 6T Operating System Android 10 My Question or Issue The lyrics update in Brazil has been rolling out for several months and I've updated my...
Spotify Legend
766 Views
1 replies
2 likes
Plan: Premium @ $9.99/mo I'm a software tester, so I'll explain the issue in a way that a developer would expect.Steps to Reproduce1. Navigate to any album2. Tap on the "..." menu3. Tap on 'Add to Home Screen'4. Drag or "ADD AUTOMATICALLY"5. Go to th...
Plan: Premium @ $9.99/mo I'm a software tester, so I'll explain the issue in a way that a developer would expect. Steps to Reproduce 1. Navigate to any album 2. Tap on the "..." me...
Spotify Legend
540 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or Issue My liked songs on my desktop app are not synching with my phone app. Ive tried all the reinstallation steps and the issue still persists.
Plan Free/Premium Country Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10 My Question or Issue My liked songs on my desktop app are not synchin...
Spotify Legend
651 Views
1 replies
0 likes
Plan PremiumFree/PremiumCountryAustralia Samsung S10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueWhen I pick up my phone each day, very early in the morning, Spotify self starts and plays the same song every ti...
Plan Premium Free/Premium Country Australia Samsung S10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or Issue When I pick up my phone each ...
Spotify Legend
471 Views
1 replies
0 likes
PlanPremium My Question or IssueWhen listening to spotify the album artwork displays fullscreen behind the widget with controls on my android's lockscreen. It is such low resolution though that it looks terrible. How can I make it maximum resolution ...
Plan Premium My Question or Issue When listening to spotify the album artwork displays fullscreen behind the widget with controls on my android's lockscreen. It is such low resolution thou...
Spotify Legend
160 Views
1 replies
0 likes
PlanPremiumCountryIsraelDeviceTV, using chromecast on xioami streamerOperating SystemAndroid My Question or IssueHello!I can't search for anything or even log in, because keyboard doesn't open on spotify. It does open on all other apps. I tried resta...
Plan Premium Country Israel Device TV, using chromecast on xioami streamer Operating System Android My Question or Issue Hello! I can't search for anything or even log in, b...
Moderator
858 Views
1 replies
0 likes
I saw a similar thread on this, but for the desktop version. I am using the mobile app 99% of the time and compose long queues of music, adding or subtracting songs on the go. I can select and move one song up or down the queue as desired, but I cann...
I saw a similar thread on this, but for the desktop version. I am using the mobile app 99% of the time and compose long queues of music, adding or subtracting songs on the go. I can select and move o...
Moderator
1090 Views
1 replies
1 likes
I have a Samsung tablet. It used to display the "Now Playing" at the wide bottom where I could see a variety of controls. Now it's occupying about 1" wide of space in a column on the left of the screen. There are no controls visible for what is playi...
I have a Samsung tablet. It used to display the "Now Playing" at the wide bottom where I could see a variety of controls. Now it's occupying about 1" wide of space in a column on the left of the scre...
409 Views
0 replies
0 likes
PlanPremiumCountryU.S.DeviceGalaxy S10eOperating SystemAndroid 10 My Question or IssueMy music stops playing randomly. I tried uninstalling, reinstalling, accepting all permissions, making sure the app can run in the background, and setting it to "no...
Plan Premium Country U.S. Device Galaxy S10e Operating System Android 10 My Question or Issue My music stops playing randomly. I tried uninstalling, reinstalling, accepting all permi...
359 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSony Xperia 5iiOperating SystemAndroid 10 I just got my phone and I tried connecting Bluetooth headphones to it. They connected, I was playing music from Spotify, but then I realized that I cannot play/stop and skip song...
Plan Premium Country Canada Device Sony Xperia 5ii Operating System Android 10 I just got my phone and I tried connecting Bluetooth headphones to it. They connected, I was playing mus...
497 Views
0 replies
0 likes
Right now daily mixes/release radar/discover weekly use the last configuration you had while playing a playlist. In order to change either the Shuffle setting while listening to these, you have to:1. Go to Your Library2. Start playing a playlist3. Op...
Right now daily mixes/release radar/discover weekly use the last configuration you had while playing a playlist. In order to change either the Shuffle setting while listening to these, you have to: ...
Spotify Legend
4750 Views
2 replies
0 likes
Essentiat the title. Whenever I put my phone down and the back light goes out the music gets robotic the it usually just stops. Yes I restarted. PlanPremiumCountryUSDevicePixel 3aOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...
Essentiat the title. Whenever I put my phone down and the back light goes out the music gets robotic the it usually just stops. Yes I restarted. Plan Premium Country US Device Pix...
Spotify Legend
851 Views
1 replies
0 likes
PlanFreeCountryIrelandDeviceWileyfox Swift 2Operating SystemAndroid Oreo My Question or IssueSee Subject.Always get the same message, doesn't matter whether on WiFi (tried several different ISPs) or on 4G.The app is up to date according to google sto...
Plan Free Country Ireland Device Wileyfox Swift 2 Operating System Android Oreo My Question or Issue See Subject. Always get the same message, doesn't matter whether on...
Casual Listener
1312 Views
4 replies
0 likes
PlanPremiumCountryTurkeyDevice(Xiaomi Redmi note 8 pro)Operating System(Android 10.) My Question or IssueWhen playing music background or while screen is locked the music stops unexpectedly and when I look if someone's calling me or something there i...
Plan Premium Country Turkey Device (Xiaomi Redmi note 8 pro) Operating System (Android 10.) My Question or Issue When playing music background or while screen is locked the m...
Spotify Legend
553 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevice(Samsung s20) I have always had issues with spotifys volume. The issue is how quickly it turns from 0 to full. My mother realized it tonight when she connected and turned it up and it just cracked to full on my home thea...
Plan Premium Country Canada Device (Samsung s20) I have always had issues with spotifys volume. The issue is how quickly it turns from 0 to full. My mother realized it tonight when she ...
Moderator
662 Views
1 replies
0 likes
Yeesh. Thank goodness I have the option of cancelling my free premium subscription in a few days. I just accepted a friend's Group Playlist request, and found it to be the most infuriating music experience I've ever endured on a digital platform. 1. ...
Yeesh. Thank goodness I have the option of cancelling my free premium subscription in a few days. I just accepted a friend's Group Playlist request, and found it to be the most infuriating m...
Spotify Legend
829 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceMotorola G8 Powerlite My Question or IssueWhile playing music Spotify will detect an external device, the music will then freeze and when I look at my phone I've got a big box telling me it's found external speakers (which ...
Plan Premium Country UK Device Motorola G8 Powerlite My Question or Issue While playing music Spotify will detect an external device, the music will then freeze and whe...
Moderator
542 Views
1 replies
0 likes
