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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 851925 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851925 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17624 Views
  • 3 replies
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  • 17624 Views
  • 3 replies
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Spotify for Chrome OS not syncing Playlists

PlanPremiumCountryUnited StatesDeviceLenovo Yoga Chromebook C630Operating SystemChrome OS 77.0.3865.105My Question or IssueSo I downloaded Spotify off the Play Store on my chromebook, logged in and went to sync my playlist with my other laptop. I mad...

  • Casual Listener
  • Plan Premium Country United States Device Lenovo Yoga Chromebook C630 Operating System Chrome OS 77.0.3865.105 My Question or Issue So I downloaded Spotify off the Play Store on my chromeboo...
  • 341 Views
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  • 341 Views
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Superuser Contribution No spotify on galaxy stor for samsung watch

CountrySweden Device(Mobil: Samsung s10 Watch: samsung gear s2 Operating SystemMobile: G973FXXU1ASE7Watch: R732XXU2FRC1 My Question or IssueI can't find the spotify app for my watch in the samsung store.

  • Casual Listener
  •     Country Sweden   Device (Mobil: Samsung s10  Watch: samsung gear s2   Operating System Mobile: G973FXXU1ASE7 Watch: R732XXU2FRC1   My Question or Issue ...
  • Peter
  • Spotify Legend
  • 608 Views
  • 4 replies
  • 0 likes
  • 608 Views
  • 4 replies
  • 0 likes

Audio and app problems?

PlanPremiumCountryGermanyDeviceOnePlus 7 ProOperating SystemOxygen OS10 My Question or IssueTwo things:1.: Since some days, Spotify's volume is EXTREMELY faint, when I use the app in my car on aux. What happened? Did I accidentally change some settin...

  • Regular
  • Plan Premium Country Germany Device OnePlus 7 Pro Operating System Oxygen OS10   My Question or Issue Two things: 1.: Since some days, Spotify's volume is EXTREMELY faint, when I use ...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

App not working on Fire HD 6

PlanPremiumCountryUSADeviceFire HD 6 (4th generation)Operating SystemFireOS 5.6.10 My Question or IssueI'm having trouble using the app. I tap the bottom right Icon to bring up my library, then click "Artists." I scroll down to the artist that I want...

  • Newbie
  • Plan Premium Country USA Device Fire HD 6 (4th generation) Operating System FireOS 5.6.10   My Question or Issue I'm having trouble using the app.  I tap the bottom right Icon t...
  • 396 Views
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  • 396 Views
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Superuser Contribution Skipping!!

Why has Spotify decided to start randomly pausing in the middle of a song now? Have never had a problem on my GS8 before a few days ago, now it will randomly pause in the middle of a song and not restart until I pick up the phone wake up the screen s...

  • Newbie
  • Why has Spotify decided to start randomly pausing in the middle of a song now?   Have never had a problem on my GS8 before a few days ago, now it will randomly pause in the middle of a song an...
  • Katerina
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Can't login on android app

I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to click the email link it sends it constantly says expire...

  • Casual Listener
  • I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to clic...
  • Luan
  • Spotify Star
  • 607 Views
  • 1 replies
  • 1 likes
  • Android
    login issues
  • 607 Views
  • 1 replies
  • 1 likes

Superuser Contribution weird language setup

Hello,I'm new to spotify. I wanted to use the app on my android phone. I am using the free version and want to upgrade to the premium, but I cannot (reason see below). I am in Germany and my system language is English (both the phone and desktop). No...

  • Visitor
  • Hello, I'm new to spotify. I wanted to use the app on my android phone. I am using the free version and want to upgrade to the premium, but I cannot (reason see below). I am in Germany and my system...
  • Petya
  • Community Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank home screen and slow loading

PlanPremium CountryUSA DeviceGalaxy S9Operating SystemAndroid Version 9 My Question or IssueMy spotify had been slowed down significantly these past few weeks. Clicking songs to play, I would have to wait 5 or 6 seconds until the song actually plays ...

  • Visitor
  •   Plan Premium   Country USA   Device Galaxy S9 Operating System Android Version 9   My Question or Issue My spotify had been slowed down significantly these past few...
  • Petya
  • Community Legend
  • 951 Views
  • 2 replies
  • 1 likes
  • blank homescreen
    slow
  • 951 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How to close Spotify on Android? (NOT log out!)

PlanPremiumCountryNZDeviceNokiaOperating SystemAndroid My Question or IssueHow the **bleep** do I close the thing without having to login/out every time? I sometimes play my music through other devices. In this past week (been a couple of updates) no...

  • Casual Listener
  • Plan Premium Country NZ Device Nokia Operating System Android   My Question or Issue How the **bleep** do I close the thing without having to login/out every time? I sometimes play my ...
  • Petya
  • Community Legend
  • 2204 Views
  • 2 replies
  • 0 likes
  • 2204 Views
  • 2 replies
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Superuser Contribution Crashes on startup - Motorola Moto G5

PlanPremiumDeviceMotorola Moto G5Operating SystemAndroid 8.1.0My Question or IssueMy Spotify application has been crashing every time I try to open it for ~2 months now. I have tried some fixes, to no avail, and need suggestions

  • Casual Listener
  •   Plan Premium Device Motorola Moto G5 Operating System Android 8.1.0 My Question or Issue My Spotify application has been crashing every time I try to open it for ~2 months now. I hav...
  • EthanJennings
  • Casual Listener
  • 699 Views
  • 4 replies
  • 0 likes
  • 699 Views
  • 4 replies
  • 0 likes

Solved!! Unable to disable Waze integration

PlanPremiumCountryIsraelDevicePixel 1Operating SystemAndroid Pie (9)Android App Version:8.5.27.957 My Question or IssueHi, It seems that Waze integration collides with Google Assistant and therefore I want to disable it. I disabled it from Waze's sid...

  • Casual Listener
  • Plan Premium Country Israel Device Pixel 1 Operating System Android Pie (9) Android App Version: 8.5.27.957   My Question or Issue Hi,   It seems that Waze integration collide...
  • OmriCohen
  • Casual Listener
  • 5396 Views
  • 1 replies
  • 0 likes
  • 5396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android lock screen controls not workin

PlanFree/PremiumCountry DeviceSamsung Galaxy 8When phone is locked the pause/play button is not effective for pausing music. I push pause and it pauses momentarily then plays on its own after under a second. The same thing happens but in reverse if t...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 8 When phone is locked the pause/play button is not effective for pausing music. I push pause and it pauses momentarily then plays on its ...
  • Petya
  • Community Legend
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Mobile - Only Shuffle play.

PlanPremiumCountryNew ZealandDeviceSamsung SM-A320YOperating SystemAndroid Latest My Question or IssueOn the mobile device the only option is to shuffle play my play lists. I've followed all instructions but the shuffle play option is not present and...

  • Regular
  • Plan Premium Country New Zealand Device Samsung SM-A320Y Operating System Android Latest   My Question or Issue On the mobile device the only option is to shuffle play my play lists. I...
  • Petya
  • Community Legend
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

Superuser Contribution Landscape Auto-Rotate!!!!!!

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueWhere has auto-rotate disappeared to???I don't understand...it ALWAYS used to auto-rotate.Whyyyyyyyyyyyyy was this changed????? Why is this gone?????Makes NO sen...

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android   My Question or Issue Where has auto-rotate disappeared to??? I don't understand...it ALWAYS used to auto-...
  • Petya
  • Community Legend
  • 776 Views
  • 1 replies
  • 0 likes
  • landscape
    landscape mode
    Ongoing Issues
    Please Fix This
  • 776 Views
  • 1 replies
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Solved!!Superuser Contribution Lock screen widget not showing

PlanPremiumCountryFinlandDeviceNokia 5.1 PlusOperating SystemAndroid 9 My Question or IssueMy lockscreen doesn't show Spotify widget. This is very annoying.

  • Regular
  • Plan Premium Country Finland Device Nokia 5.1 Plus Operating System Android 9   My Question or Issue My lockscreen doesn't show Spotify widget. This is very annoying.  
  • Petya
  • Community Legend
  • 1060 Views
  • 1 replies
  • 0 likes
  • 1060 Views
  • 1 replies
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“Okay Google, play my music” for Google Home speakers

All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well. It used to play my "My Liked Songs" in order of newest to oldest. So that song that you j...

  • Regular
  • All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well.   It used to play my "My Like...
  • 1042 Views
  • 0 replies
  • 2 likes
  • Google Assistant
    Google Home
    My Liked Songs
  • 1042 Views
  • 0 replies
  • 2 likes

scrobbling offline/caching not working?

PlanPremiumCountryGermanyDeviceHuawei Honor 6xOperating SystemAndroid 7 My Question or IssueSo yesterday i was forced into listening to music offline by having no reception but the app didn't cache my songs and did not scrobble them later. I can only...

  • Regular
  • Plan Premium Country Germany Device Huawei Honor 6x Operating System Android 7   My Question or Issue So yesterday i was forced into listening to music offline by having no reception b...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

Solved!! All songs by artist on Mobile

PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid 10 My Question or IssueI'm trying to play a song by an artist but I don't remember the name of the song. So I searched the artist but it will only show me certain categories like their top 5 ...

  • Visitor
  • Plan Premium Country USA Device Pixel XL Operating System Android 10   My Question or Issue I'm trying to play a song by an artist but I don't remember the name of the song. So I searc...
  • OneByBoo
  • Community Legend
  • 1013 Views
  • 1 replies
  • 0 likes
  • Artist
    Mobile
    song list
  • 1013 Views
  • 1 replies
  • 0 likes

Notification tab doesn't close

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemANDROID My Question or IssueEven though I close my app the Spotify tab stays open and I can't close it unless I go to settings and choose 'Force Stop'.

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System ANDROID   My Question or Issue Even though I close my app the Spotify tab stays open and I can't close it unless I go...
  • Luan
  • Spotify Star
  • 899 Views
  • 1 replies
  • 0 likes
  • 899 Views
  • 1 replies
  • 0 likes

Moto G6 Installed Spotify Premium, no music sound

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9 PieMy Question or IssueInstalled Spotify, and now under settings Media Volume control is whited out an...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 Pie My Question or Issue Ins...
  • Luan
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes