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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106755 Views

26 replies

3 likes

  • 106755 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216383 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216383 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

569980 Views

78 replies

3 likes

  • 569980 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

469965 Views

577 replies

40 likes

Account
Free
  • 469965 Views
  • 577 replies
  • 40 likes

Superuser Contribution can't login on my phone, getting message 'You're offline' while not

hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the internet' something amongst these lines. I'm online, so ...

Visitor

hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the inter...

Ver

Spotify Legend

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Xiaomi] Spotify crash with Wi-Fi network

Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well.I try to fix it with everything possible solution (Reinstall, delete cache, manufactured my phone), but it still crash again. PlanF...

Visitor

Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well. I try to fix it with everything possible solution (Reinstall, delete cache, ma...

Alex

Spotify Legend

1063 Views

1 replies

1 likes

  • 1063 Views
  • 1 replies
  • 1 likes

Superuser Contribution Like icon miss

PlanPremiumCountryRussia Device(Samsung A50)Operating System(Android 9) Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - another icon. Why and how I can get back my like icon to like faster?

Newbie

Plan Premium Country Russia   Device (Samsung A50) Operating System (Android 9)   Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - ...

Jeremy

Spotify Legend

1154 Views

1 replies

0 likes

  • 1154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops responding to airpods pro

PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid1 1 (with latest updates) My Question or IssueI recently bought a set of Airpods Pros and have had a lot of trouble using them with spotify. If I press play on the airpods, the music wil...

Visitor

Plan Premium Country USA Device Google Pixel 4 Operating System Android1 1 (with latest updates)   My Question or Issue I recently bought a set of Airpods Pros and have had a lot of tr...

Alex

Spotify Legend

1926 Views

1 replies

0 likes

Airpods Pro
bluetooth
remote
  • 1926 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Android) App Freezing to show what song is playing

PlanFamily PremiumCountryUKDeviceOppo Find X2 ProOperating SystemAndroid 10 Color OS 7.1 My Question or IssueWhen using the app and the connection in the sonos app the song that is showing as playing does not match the actual song. I can control the ...

Casual Listener

Plan Family Premium Country UK Device Oppo Find X2 Pro Operating System Android 10 Color OS 7.1   My Question or Issue When using the app and the connection in the sonos app the song t...

Alex

Spotify Legend

1068 Views

4 replies

2 likes

  • 1068 Views
  • 4 replies
  • 2 likes

Daily drive Playlist not shuffling anymore

Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it doesn't change.It does not matter if I want to shuffle the whole Pla...

Casual Listener

Premium, Android 10 on Honor 10.   Dear team,  It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it d...

617 Views

0 replies

0 likes

  • 617 Views
  • 0 replies
  • 0 likes

Superuser Contribution Car view doesn't start automatically

PlanPremium Country Lithuania DeviceBMW Android multimedia Operating SystemAndroid 9 My Question or IssueHello, I'm not connecting spotify via bluetooth I installed it to BMW android multimedia and design was changed to not comfortable (song and butt...

Casual Listener

Plan Premium   Country  Lithuania   Device BMW Android multimedia   Operating System Android 9   My Question or Issue Hello, I'm not connecting spotify via bluet...

Remmie63

Regular

6604 Views

10 replies

0 likes

  • 6604 Views
  • 10 replies
  • 0 likes

Superuser Contribution Pixel 3a XL - Problems since Android 11 update

PlanPremiumCountryMéxixo DevicePixel 3a XLOperating SystemAndroid 11 My Question or IssueI have problems since I updated my Pixel 3a XL to the Android 11 OS. When I am in my car listening to spotify through bluetooth, the streaming gets intermittent....

Visitor

  Plan Premium Country Méxixo   Device Pixel 3a XL Operating System Android 11   My Question or Issue I have problems since I updated my Pixel 3a XL to the Android 11 OS. W...

Mario

Spotify Legend

1216 Views

1 replies

1 likes

android 11
crashes
intermittent streaming
Pixel 3a XL
  • 1216 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connection error

PlanPremiumCountryColombiaDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueSpotify isn't showing any info whenever I open an artist in my library neither search, I can look for songs and play them one by one but not allowed to play my l...

Visitor

Plan Premium Country Colombia Device Moto E4 Operating System Android 7.1.1   My Question or Issue Spotify isn't showing any info whenever I open an artist in my library neither search...

Ivan

Spotify Legend

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files doesnt play in Playlist

PlanPremium CountryGermany DeviceSamsung Galaxy S20+ My Question or IssueI can't play some of my local Files in Playlists on my Smartphone. I've added an Album into my Playlist and of course downloaded it so I can listen to it on this device but 2 So...

Newbie

Plan Premium   Country Germany   Device Samsung Galaxy S20+   My Question or Issue I can't play some of my local Files in Playlists on my Smartphone. I've added an Album in...

Alex

Spotify Legend

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music doesnt play

PlanPremiumCountryUSDeviceSamsung galaxy s20 ultraOperating SystemAndroid 11 My Question or IssueWhen I play a song every thing is normal .but when i stop the song and close my tabs and start the app again , the song doesnt play untill i hit the next...

Visitor

  Plan Premium Country US Device Samsung galaxy s20 ultra Operating System Android 11   My Question or Issue When I play a song every thing is normal .but when  i stop the s...

Elena

Moderator

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't visit Artists or Albums. App is worthless right now.

App Version8.5.78.909PlanPremiumCountryU.S.A.DeviceLG G8X ThinQOperating SystemAndroid 10 My Question or IssueEvery time I click an Artist or Album from the main page."Sorry, something went wrong. That didn't work. Please have another go." If I searc...

Casual Listener

App Version 8.5.78.909 Plan Premium Country U.S.A. Device LG G8X ThinQ Operating System Android 10   My Question or Issue Every time I click an Artist or Album from the main page. "...

Jeremy

Spotify Legend

824 Views

2 replies

1 likes

Android 10
Crash
Crash Android
try again
Useless
  • 824 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Features on the top are constantly changing

Premium AndroidMy question or problem: Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was very good, but it's gone, I want it to come back  

Visitor

Premium  Android My question or problem:  Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was ...

Elena

Moderator

688 Views

1 replies

0 likes

Feature
Feature that spotify removed
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Note 10 plus starts playing music at random when not in use on bluetooth device

PlanPremiumCountryUSADeviceNOTE 10 PlusOperating SystemDroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use a bluetooth daily sync to 2 cell phones. When I hang up on a call over 5 min. on my iphone . My droid will start spotify whe...

Visitor

Plan Premium Country USA Device NOTE 10 Plus Operating System Droid (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use a bluetooth daily sync to 2 cell phones. ...

Elena

Moderator

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Possible bug on making collaborative playlists public??

PlanPremiumCountryUKOperating SystemAndroid 9 I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while still remaining collabortive. the option isn't 'greyed out' like it is on desk...

Visitor

Plan Premium Country UK Operating System Android 9     I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while ...

Elena

Moderator

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is support such trash? Why can i not report a problem *immediately*, in-app??

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...

Casual Listener

Plan Premium Country US Device S10+ Operating System Android   My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...

Elena

Moderator

888 Views

1 replies

2 likes

bug
Help
report
support
  • 888 Views
  • 1 replies
  • 2 likes

Superuser Contribution The dislike button is gone. Add it back.

I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that song or other songs like it to you.) Is gone, why? No c...

Casual Listener

I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that...

Jeremy

Spotify Legend

893 Views

1 replies

2 likes

  • 893 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify connect on speaker wifi skips firsts seconds of songs

PlanPremiumCountryFranceDevice(Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II)Operating System(Android Oreo) My Question or Issue Hello, When I connect my device (galaxy S7 or galaxy tab A, same problem) on my speaker Marshall Acton II with s...

Casual Listener

Plan Premium Country France Device (Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II) Operating System (Android Oreo)   My Question or Issue   Hello,   When I c...

leftydj

Casual Listener

4742 Views

12 replies

2 likes

Spotify connect on wifi
  • 4742 Views
  • 12 replies
  • 2 likes

Superuser Contribution Android Volume Keys

PlanPremiumCountryTurkey DeviceSamsung S10 PlusOperating SystemAndroid My Question or Issue Hello, is there a way to disable this feature? I've looked on the community posts but couldn't find it or dont know what keywords to use. Using volume keys wh...

Regular

Plan Premium Country Turkey   Device Samsung S10 Plus Operating System Android   My Question or Issue   Hello, is there a way to disable this feature? I've looked on the co...

Jeremy

Spotify Legend

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing on its own when app is not launched and phone is locked.

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndriodMy Question or IssueSpotify starts playing on its own when app is not launched, phone is locked. I have the latest operating system and the latest version of the Spotify app. How do I stop t...

Casual Listener

Plan Premium Country UK Device Samsung S20 Operating System Andriod My Question or Issue Spotify starts playing on its own when app is not launched, phone is locked. I have the latest operat...

Mihail

Spotify Legend

1128 Views

5 replies

0 likes

  • 1128 Views
  • 5 replies
  • 0 likes