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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847018 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847018 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16161 Views
  • 3 replies
  • 0 likes
  • 16161 Views
  • 3 replies
  • 0 likes

"Import Music Button" gone when I switch accounts?

Planold account (this is german and says import music) new account (no button at all there)PremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Hey there, I am kinda confused. I used to use a friends spotify accoun...

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  • Visitor
  • Plan old account (this is german and says import music)   new account (no button at all there) Premium Country Germany Device Samsung Galaxy S8 Operating System Android &n...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

No thumbs down radio option?

On radio but it does not give me the option to thumbs down an artist and song? Real annoying. PlanPremiumCountry USADevicePixel 2XLOperating SystemAndroid

  • Casual Listener
  • On radio but it does not give me the option to thumbs down an artist and song? Real annoying.  Plan Premium Country  USA Device Pixel 2XL Operating System Android
  • DaronP
  • Visitor
  • 8251 Views
  • 9 replies
  • 4 likes
  • can't
    Radio
    thumbs down
  • 8251 Views
  • 9 replies
  • 4 likes

Superuser Contribution Car View Problem

PlanPremiumCountryUKDeviceHonour 4x and Huawei P20Operating SystemAndroidMy Question or IssueMy old Honour 4x successfuly switches to car view when connected to my car's bluetooth but my Huawei P20 does not. The car bluetooth is provided by a 3rd par...

  • Casual Listener
  • Plan Premium Country UK Device Honour 4x and Huawei P20 Operating System Android My Question or Issue My old Honour 4x successfuly switches to car view when connected to my car's bluetooth b...
  • halfanidiot
  • Casual Listener
  • 1006 Views
  • 2 replies
  • 2 likes
  • 1006 Views
  • 2 replies
  • 2 likes

Superuser Contribution All My library section is empty after reinstalling the app

PlanFreeLithuaniaDeviceHuawei LUA-L21Operating SystemAndroid 5.1 My Question or IssueFor a couple of weeks recently every time I've opened Spotify on my phone it was showing the message: "Sorry, something went wrong, try again later". So I decided to...

  • Visitor
  • Plan Free Lithuania Device Huawei LUA-L21 Operating System Android 5.1   My Question or Issue For a couple of weeks recently every time I've opened Spotify on my phone it  was show...
  • Petya
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music/PodCasts stop soon after my screen blacks

of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueShortly after my screen fades to black the m...

  • Casual Listener
  • of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Andro...
  • Petya
  • Community Legend
  • 626 Views
  • 3 replies
  • 1 likes
  • 626 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloaded songs still need internet to be played

PlanPremiumDeviceOne Plus 5tOperating SystemAndroidMy Question or IssueMy songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an internet connection. I already tried redownloading the whole playlist ...

  • Visitor
  • Plan Premium Device One Plus 5t Operating System Android My Question or Issue My songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an inter...
  • Petya
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Superuser Contribution The same device registered multiple times in Offline devices

PlanPremiumCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 9.0My Question or IssueMy phone is registered as a new device every day. Along with that, my downloaded songs keep disappearing and I have to redownload them every time. I don't know ...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 9.0 My Question or Issue My phone is registered as a new device every day. Along with that, my downloaded songs keep...
  • Petya
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily mixes never updates new songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using the daily mix for about the last 3 months. The issue I'm having is that they ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...
  • Petya
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card Payment Issues

I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the card and bought a new one, but the problem repeate...

  • Visitor
  • I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the...
  • Petya
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Spotify wouldn't play through Bluetooth on my Samsung Galaxy A8!

PlanPremiumCountryRomaniaDeviceSamsung Galaxy A8(2018); SM-A530FOperating SystemAndroid 9 My Question or IssueSpotify wouldn't play through Bluetooth on any device! I'm especially interested in having it working through my car's sound system.Example:...

  • Casual Listener
  • Plan Premium Country Romania Device Samsung Galaxy A8(2018); SM-A530F Operating System Android 9   My Question or Issue Spotify wouldn't play through Bluetooth on any device! I'm espe...
  • AlexBog
  • Casual Listener
  • 2395 Views
  • 1 replies
  • 0 likes
  • Help! Spotify wouldn't play through Bluetooth!
  • 2395 Views
  • 1 replies
  • 0 likes

Solved!! Sound distorted onboard speaker Mi 9

PlanPremiumCountryNetherlandsDeviceXiaomi Mi 9Operating SystemAndroid 9 Miui 10.2 global My Question or IssueRecently playback of songs on Spotify only, produces terrible sound: distortions, crunches as if the internal speaker is broken. But there ar...

  • Casual Listener
  • Plan Premium Country Netherlands Device Xiaomi Mi 9 Operating System Android 9 Miui 10.2 global   My Question or Issue Recently playback of songs on Spotify only, produces terrible sou...
  • 1112137444
  • Newbie
  • 6751 Views
  • 4 replies
  • 1 likes
  • Android 9
    Sound issue
    Sound issues
  • 6751 Views
  • 4 replies
  • 1 likes

Superuser Contribution Downloaded tracks keep changing to waiting to download.

Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all the downloads are back as before. It's happening in the middl...

  • Casual Listener
  • Started happening in the last few weeks I haven't changed anything in that time.   Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all t...
  • dan1979
  • Casual Listener
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify won't download songs anymore.

PlanPremiumCountryWales, UK.DeviceOnePlus 5.Operating SystemAndroid 9. My Question or IssueSpotify starts downloading music then stops. Currently there is 1576 songs in a queue to be downloaded. Sometimes I open Spotify and it will download a few son...

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  • Casual Listener
  • Plan Premium Country Wales, UK. Device OnePlus 5. Operating System Android 9.   My Question or Issue Spotify starts downloading music then stops. Currently there is 1576 songs in a que...
  • tomclay96
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution Huge lags with Android app

Hello, Since a few updates (especially since the redesign of the library, at least 2 months), I have had very big problems with slowdowns on the Android application for no reason. Any playlist, library category, search result,... takes at least 20/30...

  • Casual Listener
  • Hello,   Since a few updates (especially since the redesign of the library, at least 2 months), I have had very big problems with slowdowns on the Android application for no reason. Any...
  • Petya
  • Community Legend
  • 2359 Views
  • 2 replies
  • 2 likes
  • 2359 Views
  • 2 replies
  • 2 likes

Superuser Contribution Sound cuts off randomly even for Offline Music

PlanPremiumCountryUnited StatesDeviceSamsung Note 9Operating SystemAndroid 9HeadphonesBose 400 (Bluetooth) My Question or IssueSound gets cut off randomly, even when playing music in Offline Mode. I've tried and deleting cache to see if that helps, b...

  • Visitor
  • Plan Premium Country United States Device Samsung Note 9 Operating System Android 9 Headphones Bose 400 (Bluetooth)   My Question or Issue Sound gets cut off randomly, even when play...
  • Petya
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Bluetooth Car Control - Can't Skip Tracks Huawei P20 Pro

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemEMUI 9.0.0, Android vers 9 My Question or IssueSince the last 2 updates, I cannot skip tracks using Bluetooth from the steering wheel when using a Huawei P20 Pro. Spotify updated to 8.5.10.774 b...

  • Casual Listener
  • Plan Premium Country UK Device Huawei P20 Pro Operating System EMUI 9.0.0, Android vers 9   My Question or Issue Since the last 2 updates, I cannot skip tracks using Bluetooth from the...
  • Alderado
  • Newbie
  • 446 Views
  • 1 replies
  • 3 likes
  • 446 Views
  • 1 replies
  • 3 likes

Spotify works, then when I change album/track it won't connect to devices

PlanPremiumCountryUKDevicePixel 2 XLOperating SystemAndroid 10 Spotify will work normally, and then when I change album/track it will no longer connect to my device (HEOS). Only way I can find to fix it is uninstalling and reinstalling. This works fo...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 2 XL Operating System Android 10   Spotify will work normally, and then when I change album/track it will no longer connect to my device (HEOS). Onl...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Playing an album skipping un-liked songs

PlanPremiumDeviceOneplus 6Operating SystemAndroid 9, OxygenOS 9 My Question or IssueI have a saved album which some of it's songs are liked (so they will be in the liked songs list) and some are not.Sometimes I want to play the full album, including ...

  • Casual Listener
  • Plan Premium Device Oneplus 6 Operating System Android 9, OxygenOS 9   My Question or Issue I have a saved album which some of it's songs are liked (so they will be in the liked songs li...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Sorting by artist not working / saving

PlanPremium CountryIndonesia DeviceRedmi Note 5 Pro Operating SystemAndroid Pie (9) My Question or IssueHello spotify forum, I'm a long time spotify subscriber. But recently (2-3 months ago) the app on mobile is really annoyed. As the title said, sor...

  • Newbie
  • Plan Premium   Country Indonesia   Device Redmi Note 5 Pro   Operating System Android Pie (9)   My Question or Issue Hello spotify forum,   I'm a long time spo...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music stopps 10 seconds +/- after I close my phone cass

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can someone help me?

  • Visitor
  • Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can s...
  • Katerina
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes