Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen.PlanenGratisprämieLandDeutschlandGerät(Galaxy s10 und s7edgeBetriebssystemAndroidMeine Frage oder mein Prob...
Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen. Planen Gratisprämie Land Deutschland Gerät (Galax...
Spotify Legend
875 Views
3 replies
0 likes
PlanPremiumCountryThailandDeviceSamsung Galaxy 9Operating SystemAndroid 10 (One UI 2.0) My Question or IssueChanging song on Artist Page doesn't highlight correct song (actually doesn't change at all)1. Go on an Artist Page2. Tap song, this step will...
Plan Premium Country Thailand Device Samsung Galaxy 9 Operating System Android 10 (One UI 2.0) My Question or Issue Changing song on Artist Page doesn't highlight correct song (...
Spotify Legend
437 Views
1 replies
0 likes
I recently (in the last week or two) tried to access my Liked Songs on my Android app but a message just shows up saying "Your liked songs will appear here". I tried liking new songs but the heart won't fill, indicating it is not liked. All of my lik...
I recently (in the last week or two) tried to access my Liked Songs on my Android app but a message just shows up saying "Your liked songs will appear here". I tried liking new songs but the heart wo...
Spotify Legend
566 Views
1 replies
1 likes
PlanPremiumCountryUkraineDeviceOnePlus6TOperating SystemAndroid 10 (OxygenOS 10.3.5) My Question or IssueI'm new here and today I started moving to Spotify from another platform and got really frustrated about how inconsistent Spotify is.The main pro...
Plan Premium Country Ukraine Device OnePlus6T Operating System Android 10 (OxygenOS 10.3.5) My Question or Issue I'm new here and today I started moving to Spotify from another platf...
Spotify Star
995 Views
3 replies
0 likes
DevicePixel 3a and chromecast audio and Google home mini etc. Operating SystemAndroid 11 My Question or IssueSince this morning's update of android app to version 8.5.76.962 When casting to another device, audio is ok. When changing cast to a differe...
Device Pixel 3a and chromecast audio and Google home mini etc. Operating System Android 11 My Question or Issue Since this morning's update of android app to version 8.5....
272 Views
0 replies
0 likes
PlanFree/PremiumCountryUnited StatesDeviceMotorola Moto e5 GoOperating SystemAndroid Oreo (8.1) My Question or IssueSomebody please help me. I have a problem where half of my songs play and the other half doesn't. For an example:Song plays, next song...
Plan Free/Premium Country United States Device Motorola Moto e5 Go Operating System Android Oreo (8.1) My Question or Issue Somebody please help me. I have a problem where half of my...
289 Views
0 replies
1 likes
PlanPremium (family)CountryUSADeviceLG thin QOperating SystemAndroid My Question or IssueI installed the Android app down in the corner it says get app but it's installed My husband's Android Pixel 3 phone has a library icon there.there are many acti...
Plan Premium (family) Country USA Device LG thin Q Operating System Android My Question or Issue I installed the Android app down in the corner it says get app but it's insta...
514 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG Stylo 4Operating SystemDon't rememebr My Question or IssueI am so annoyed with this at this point.I listen to the R/Slash podcast ALL THE TIME. Lately, however, when I attempt to listen to it the sound is chopp...
Plan Premium Country United States Device LG Stylo 4 Operating System Don't rememebr My Question or Issue I am so annoyed with this at this point. I listen to the R/Slash pod...
Visitor
1131 Views
1 replies
1 likes
Duo (owner of account)PremiumUK DevicePixel 2Operating SystemAndroid Oreo Had my email come through on 10th September to claim the google nest mini but when i go onto the google store to claim it its showing as charging me full price so not sure if i...
Duo (owner of account) Premium UK Device Pixel 2 Operating System Android Oreo Had my email come through on 10th September to claim the google nest mini but when i go onto...
Spotify Star
479 Views
1 replies
0 likes
PlanPremiumCountryUruguayDeviceSamsung J2 CoreOperating SystemAndroid Oreo My problem is that even if i have the app updated the lyrics on my account doesn't appear. I logged with mi mother's account on my phone becouse she has the lyrics and they ap...
Plan Premium Country Uruguay Device Samsung J2 Core Operating System Android Oreo My problem is that even if i have the app updated the lyrics on my account doesn't appea...
Spotify Star
472 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceSamsung Galaxy 8+Operating SystemAndroid 9 My Question or IssueWhen you close all open tabs on Android devices while listening to music, Spotify also closes, causing playback to stop ... this is very annoying ... Other m...
Plan Premium Country Russia Device Samsung Galaxy 8+ Operating System Android 9 My Question or Issue When you close all open tabs on Android devices while listening to music, Spotify...
739 Views
0 replies
0 likes
PlanFreeDeviceredmi note 9 Bonjour, je n'arrive pas à me connecter sur mon android, j'ai ce message "Vous êtes en mode hors connexion.vérifiez votre connexion, puis réessayez"j'ai essayer en WIFI ainsi qu'en 4G mais c'est le même problème.J'ai réussi...
Plan Free Device redmi note 9 Bonjour, je n'arrive pas à me connecter sur mon android, j'ai ce message "Vous êtes en mode hors connexion.vérifiez votre connexion, puis réessayez" j'ai es...
1618 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Legend
919 Views
1 replies
1 likes
PlanPremiumCountryPolandDevice(PX5 Car unit)Operating System(Android 10) My Question or IssueHello In old layout I have home library etc on the bottom and all works great. Now its move to the left and I don't have previous song button. How to change ...
Plan Premium Country Poland Device (PX5 Car unit) Operating System (Android 10) My Question or Issue Hello In old layout I have home library etc on the bottom and all works grea...
Visitor
1110 Views
2 replies
2 likes
I know many others have had issues with it, but I was wondering if Spotify's developers have implemented any solutions yet? Everything I've found seemed to be from last year.
I know many others have had issues with it, but I was wondering if Spotify's developers have implemented any solutions yet? Everything I've found seemed to be from last year.
Spotify Legend
1382 Views
4 replies
1 likes
Asus Chromebook Flip C433 with latest Chrome OS. Have Premium Plan Spotify subscription. My Question or Issue I can no longer see the option to use the SD card or internal memory under the Other setting in Spotify. This worked the first time however,...
Asus Chromebook Flip C433 with latest Chrome OS. Have Premium Plan Spotify subscription. My Question or Issue I can no longer see the option to use the SD card or interna...
Casual Listener
943 Views
1 replies
1 likes
if you get a call while streaming audio to a Bluetooth headset or in another device, like stereocar, speaker, music stops as expected, but then playback fails after the call has been ended. You need to reboot in most cases in order to get back music ...
if you get a call while streaming audio to a Bluetooth headset or in another device, like stereocar, speaker, music stops as expected, but then playback fails after the call has been...
Spotify Legend
1332 Views
3 replies
2 likes
PlanPremiumCountryUnited StatesDeviceNokia 7.2Operating SystemAndroid 9/10Spotify App Version8.5.57.1164 My Question or IssueI have been experiencing an intermittent issue with the audio quality from Spotify. Initially I thought it was an issue with ...
Plan Premium Country United States Device Nokia 7.2 Operating System Android 9/10 Spotify App Version 8.5.57.1164 My Question or Issue I have been experiencing an intermittent issu...
Spotify Legend
1592 Views
4 replies
0 likes
PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSituation :- When network (mobile provider or WiFi) is good, Spotify is good. When no network (or Airplane mode), Spotify is good also (obvio...
Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11 My Question or Issue Situation : - When network (mobile provider or WiFi) is good, Sp...
558 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSince a while now, I've been having regular issues when starting Spotify on my android smartphone. Behavior when it happens :- When Spotify s...
Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11 My Question or Issue Since a while now, I've been having regular issues when starting ...
288 Views
0 replies
0 likes
