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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Autoplay

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had to install a very old version of spotify for autoplay to work on my samsung s10+ t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Ivan
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such.

I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such.I am a premium user, using Samsung s9 plus.Country :India

  • Newbie
  • I heard spotify is providing real-time lyrics from musixmatch, however, I am unable to see as such. I am a premium user, using Samsung s9 plus. Country :India
  • user-removed
  • Not applicable
  • 635 Views
  • 1 replies
  • 1 likes
  • 635 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue icon disappeared

Why was the queue icon replaced with a share option on the "now playing" screen? Now I have to tap multiple times just to check my queue. But in return the share option is now very readily available, which is not at all handy. When have you ever shar...

  • Visitor
  • Why was the queue icon replaced with a share option on the "now playing" screen? Now I have to tap multiple times just to check my queue. But in return the share option is now very readily available,...
  • Elena
  • Moderator
  • 702 Views
  • 2 replies
  • 0 likes
  • 702 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution new spotify update changed the queue placement

so yeah i just went on spotify since last update and where the view queue thing was before is now the share song thing and i dont rly see the point in that change and i was wondering if i can change that back somehow or do i have to download an older...

  • Visitor
  • so yeah i just went on spotify since last update and where the view queue thing was before is now the share song thing and i dont rly see the point in that change and i was wondering if i can change ...
  • Mario
  • Spotify Legend
  • 3040 Views
  • 2 replies
  • 2 likes
  • 3040 Views
  • 2 replies
  • 2 likes

Superuser Contribution Keep getting Cannot play this offline when I download

I tried to download some podcasts today, but when I click on the download button, I keep getting an error saying that I won't be able to play it offline. I've never had this issue before. I've tried turning the phone on and off and trying to log out ...

  • Casual Listener
  • I tried to download some podcasts today, but when I click on the download button, I keep getting an error saying that I won't be able to play it offline. I've never had this issue before. I've tried ...
  • Ivan
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium users only - trying to listen to Spotify on Teufel Connector

I have a Teufel Connector - had it for a few weeks and its been great. Better than Google CCA in many ways. I have a (trial) premium Spotify account and have been using the inbuilt Spotify Connect to play from my phone to my stereo amp. But my girlfr...

  • Casual Listener
  • I have a Teufel Connector - had it for a few weeks and its been great. Better than Google CCA in many ways. I have a (trial) premium Spotify account and have been using the inbuilt Spotify Connect to...
  • Elena
  • Moderator
  • 1387 Views
  • 1 replies
  • 0 likes
  • 1387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android version lacking in comparison to IOS

PlanPremiumCountryUSADevicePixel 3a My Question or IssueThis is not anything new, but the utter lack of effort the spotify team puts into developing the Android version of the app is actually laughable. Seriously, how hard is it to add a slide to que...

  • Visitor
  • Plan Premium Country USA Device Pixel 3a   My Question or Issue This is not anything new, but the utter lack of effort the spotify team puts into developing the Android version of the ap...
  • Elena
  • Moderator
  • 255 Views
  • 1 replies
  • 2 likes
  • 255 Views
  • 1 replies
  • 2 likes

¿Cómo descargar Música con Deezer?

- ¡Hola!-Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características.-Quiero descargar música usando Deezer, pero no sé cómo. ¿Cuándo alguien de mi foro...

  • Visitor
  • - ¡Hola! -Acabo de instalar una aplicación llamada Deezer para mi teléfono móvil en techbigs, porque la acabo de instalar y todavía no sé todas son sus características. -Quiero descargar música usa...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Android auto glitches out liked songs

PlanPremiumCountrySwedenDeviceOneplus 6TOperating SystemAndroid 10, oxygen 10.3.4 My Question or IssueWhen im using android auto and press like on a song it does not show up in my liked songs playlist even though the app displays the song as liked. T...

  • Newbie
  • Plan Premium Country Sweden Device Oneplus 6T Operating System Android 10, oxygen 10.3.4   My Question or Issue When im using android auto and press like on a song it does not show up ...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Superuser Contribution i can't edit my queue/ button for editing queue and seeing what music is coming up stopped existing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Song skips forward when re opening app in car

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Pie When my phone is connected to my car via bluetooth and I let it sleep or change apps. If I re open Spotify the song will skip forward ~2 minutes into the current song. So if the ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Pie   When my phone is connected to my car via bluetooth and I let it sleep or change apps. If I re open Spoti...
  • AdrasteiasGift
  • Visitor
  • 425 Views
  • 1 replies
  • 1 likes
  • 425 Views
  • 1 replies
  • 1 likes

Keep getting logged out by my android

I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off taking me back to the log in page. I have tried turni...

  • Casual Listener
  • I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off ta...
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Login
  • 286 Views
  • 1 replies
  • 0 likes

Spotify Connect not working for all devices

PlanPremiumCountryUSA DevicePixel 2, Android 10 For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Everywhere the other day and only the two Echo's played....and it would have bee...

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  • Newbie
  • Plan Premium Country USA   Device Pixel 2, Android 10   For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Eve...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Play Queue

When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.

  • Casual Listener
  •   When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.
  • Ivan
  • Spotify Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Heart icon missing from albums

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution App says no internet connect on One plus phone

I am connected through 5G WiFi and Mobil data but the app says no internet connection. Other streaming music apps work. I have tried clearing cache, toggling to airplane mode to reset, force closing, and reinstalling...nothing seems to fix the proble...

  • Casual Listener
  • I am connected through 5G WiFi and Mobil data but the app says no internet connection. Other streaming music apps work. I have tried clearing cache, toggling to airplane mode to reset, force closing,...
  • Harshal8
  • Casual Listener
  • 3644 Views
  • 12 replies
  • 1 likes
  • 3644 Views
  • 12 replies
  • 1 likes

Superuser Contribution Online and Offline Albums are not working.

Hi,until one or two months I can't play an album without waiting for 10 to 15 minutes until the songs were shown. More often it never shows a song. I reinstalled, cleared the cage, intern and extern storage, restarded the phone and nothing helps.Sinc...

  • Visitor
  • Hi, until one or two months I can't play an album without waiting for 10 to 15 minutes until the songs were shown. More often it never shows a song. I reinstalled, cleared the cage, intern and exter...
  • Elena
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay does not work

PlanPremiumCountryPhilippines DeviceHuawei y9 2019Operating SystemAndroid pie My Question or IssueI just subscribed to premium and after searching and playing a song after it ends it doesn't play similar songs. I tried several steps like clear cache,...

  • Visitor
  • Plan Premium Country Philippines  Device Huawei y9 2019 Operating System Android pie   My Question or Issue I just subscribed to premium and after searching and playing a song aft...
  • Ivan
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay won't work

PlanPremiumCountryBrazilDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueAutoplay won't work anymore. I've tried to restart the device, reinstall the app, turn the feature on and off, use it on WiFi and data, but nothing worked.Alread...

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue Autoplay won't work anymore. I've tried to restart the device, reinstall the app, tur...
  • Ivan
  • Spotify Legend
  • 1178 Views
  • 2 replies
  • 1 likes
  • 1178 Views
  • 2 replies
  • 1 likes

Superuser Contribution Autoplay do not work properly

PlanPremiumCountryBrazilDevice(Moto G6 plus limited editon)Operating System(Android 9) My Question or IssueI've noticed a few weeks ago that autoplay function is no working. Already read a few topics and did all mentioned procedures such as (clear ca...

  • Visitor
  • Plan Premium Country Brazil Device (Moto G6 plus limited editon) Operating System (Android 9)   My Question or Issue I've noticed a few weeks ago that autoplay function is no working. ...
  • Ivan
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes