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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1050 Views
  • 0 replies
  • 4 likes

Superuser Contribution Poor Audio Quality When Using Wired Headphones

PlanPremiumCountryUnited StatesDeviceNokia 7.2Operating SystemAndroid 9/10Spotify App Version8.5.57.1164 My Question or IssueI have been experiencing an intermittent issue with the audio quality from Spotify. Initially I thought it was an issue with ...

  • Visitor
  • Plan Premium Country United States Device Nokia 7.2 Operating System Android 9/10 Spotify App Version 8.5.57.1164   My Question or Issue I have been experiencing an intermittent issu...
  • Mario
  • Spotify Legend
  • 1565 Views
  • 4 replies
  • 0 likes
  • 1565 Views
  • 4 replies
  • 0 likes

Can't play music if bad network

PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSituation :- When network (mobile provider or WiFi) is good, Spotify is good. When no network (or Airplane mode), Spotify is good also (obvio...

  • Casual Listener
  • Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11   My Question or Issue Situation : - When network (mobile provider or WiFi) is good, Sp...
  • 547 Views
  • 0 replies
  • 0 likes
  • 547 Views
  • 0 replies
  • 0 likes

Whole phone freezes when Spotify is downloading

PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSince a while now, I've been having regular issues when starting Spotify on my android smartphone. Behavior when it happens :- When Spotify s...

  • Casual Listener
  • Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11   My Question or Issue Since a while now, I've been having regular issues when starting ...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Superuser Contribution Won´t play audio on BMW i3

I recently bought a Xiaomi Mi Note 10 ( running Andriod 9) and when I connect to my BMW i3 with Bluetooth I don’t get any sound when playing Spotify.It works with other apps such as Youtube, Acast etc. The settings for “audio” is ON. As soon as I try...

  • Casual Listener
  • I recently bought a Xiaomi Mi Note 10 ( running Andriod 9) and when I connect to my BMW i3 with Bluetooth I don’t get any sound when playing Spotify. It works with other apps such as Youtube, A...
  • Mihail
  • Spotify Legend
  • 1740 Views
  • 3 replies
  • 0 likes
  • 1740 Views
  • 3 replies
  • 0 likes

Discover weekly and Release Radar not available in India

PlanPremiumCountryIndiaDeviceRealme 2 ProOperating SystemAndroid OreoMy Question or IssueIt's been awhile since Spotify launched in India but still its most important and best features like Discover Weekly, Release Radar and Stations are not availabl...

  • Newbie
  • Plan Premium Country India Device Realme 2 Pro Operating System Android Oreo My Question or Issue It's been awhile since Spotify launched in India but still its most important and best featu...
  • osornios
  • Spotify Star
  • 978 Views
  • 2 replies
  • 4 likes
  • Discover weekly and Release Radar not available in India
  • 978 Views
  • 2 replies
  • 4 likes

Superuser Contribution Chromecast default device/Android

Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire up connected to the last connected device.Have seen...

  • Regular
  • Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire ...
  • Alex
  • Spotify Legend
  • 1688 Views
  • 2 replies
  • 14 likes
  • 1688 Views
  • 2 replies
  • 14 likes

Superuser Contribution Download individual songs

It is no longer possible to download an individual song from an album unless it is already on a playlist???! This is unacceptable!!!

  • Visitor
  • It is no longer possible to download an individual song from an album unless it is already on a playlist???! This is unacceptable!!!  
  • Ver
  • Spotify Legend
  • 1283 Views
  • 2 replies
  • 11 likes
  • 1283 Views
  • 2 replies
  • 11 likes

If I connect my phone to Bluetooth, it reshuffles the playlist

PlanPremiumCountryUSADeviceSamsung A11Operating SystemAndroid My Question or IssueIf I connect my phone to any Bluetooth device, it reshuffles the playlist and skips the current song. If I'm listening to an individual song (outside of a playlist), a ...

  • Roadie
  •   Plan Premium Country USA Device Samsung A11 Operating System Android   My Question or Issue If I connect my phone to any Bluetooth device, it reshuffles the playlist and skips ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Watch Joe Rogan Podcast Full Screen on Android App

How can I watch the Joe Rogan video podcast in full screen on the Android app?

  • Visitor
  • How can I watch the Joe Rogan video podcast in full screen on the Android app?
  • osornios
  • Spotify Star
  • 2093 Views
  • 2 replies
  • 2 likes
  • 2093 Views
  • 2 replies
  • 2 likes

Superuser Contribution Unable to move my storage to SD card

Hello, I have Huawei y5 prime. Have an SD card with lots of free space. Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this:Tap Your Library in the menu at the bottom of the screen.Tap Settings ...

  • Casual Listener
  • Hello, I have Huawei y5 prime.  Have an SD card with lots of free space.  Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this: Ta...
  • Cortybanks
  • Casual Listener
  • 1737 Views
  • 9 replies
  • 1 likes
  • 1737 Views
  • 9 replies
  • 1 likes

App keeps "freezing" - audio information and sound don't match

I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal. Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The only temporary solution is closing the app.Example: I'm listen...

  • Casual Listener
  • I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal.   Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The on...
  • Beetssuck
  • Casual Listener
  • 1456 Views
  • 5 replies
  • 3 likes
  • 1456 Views
  • 5 replies
  • 3 likes

Superuser Contribution "Liked songs" playlist doesn't contain all my liked songs

PlanPremiumCountryFranceDeviceXiaomi Mi 9Operating SystemAndroid My Question or IssueSo, I got the UI update for the library, and yeah I got mad when I saw it took away from me the ability to shuffle my entire library thanks to the "Songs" tab.From w...

  • Regular
  • Plan Premium Country France Device Xiaomi Mi 9 Operating System Android   My Question or Issue So, I got the UI update for the library, and yeah I got mad when I saw it took away from ...
  • Alex
  • Spotify Legend
  • 20510 Views
  • 27 replies
  • 16 likes
  • 20510 Views
  • 27 replies
  • 16 likes

Superuser Contribution something went wrong search android

android app search displays "something went wrong, try again" error. clearing cache and data did not solve the issue. Latest Spotify app version. Galaxy S7

  • Visitor
  • android app search displays "something went wrong, try again" error. clearing cache and data did not solve the issue. Latest Spotify app version.   Galaxy S7  
  • Alex
  • Spotify Legend
  • 6613 Views
  • 11 replies
  • 5 likes
  • Android
    bug
    Search
    Search Playlist
  • 6613 Views
  • 11 replies
  • 5 likes

Superuser Contribution Music mutes between songs - Bluetooth & Uconnect

PlanPremiumCountryUSADeviceMoto G6 and 2014 Jeep Grand Cherokee UConnectOperating SystemAndroid 8.0.0 My Question or IssueI connect my Moto G6 to my 2014 Jeep Grand Cherokee (Uconnect). When I play Spotify, the songs go silent after almost every song...

  • Music Fan
  • Plan Premium Country USA Device Moto G6 and 2014 Jeep Grand Cherokee UConnect Operating System Android 8.0.0   My Question or Issue I connect my Moto G6 to my 2014 Jeep Grand Cherokee ...
  • Ver
  • Spotify Legend
  • 4901 Views
  • 8 replies
  • 0 likes
  • 4901 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify pauses during a specific song

PlanFreeCountryUnited StatesDeviceSamsung Galaxy a10eOperating SystemAndroidMy Question or IssueSpotify keeps pausing or crashing altogether when a song is played. Specifically, 2:05 of the song Trespass by Monsta X. It's been doing this for about th...

  • Casual Listener
  • Plan Free Country United States Device Samsung Galaxy a10e Operating System Android My Question or Issue Spotify keeps pausing or crashing altogether when a song is played. Specifically, 2:0...
  • Ivan
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 1 likes
  • 378 Views
  • 1 replies
  • 1 likes

Superuser Contribution Searching and playing song repeats same song

PlanPremiumCountryUK DevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf I search for an artist and play a song, the same song will play on repeat over and over. If I turn repeat off, it will play that one song and that is it. In the pas...

  • Newbie
  • Plan Premium Country UK  Device Pixel 2 Operating System Android Oreo    My Question or Issue If I search for an artist and play a song, the same song will play on repeat ove...
  • Ver
  • Spotify Legend
  • 2274 Views
  • 2 replies
  • 0 likes
  • 2274 Views
  • 2 replies
  • 0 likes

Where have the daily mixes gone?

PlanPremiumCountryNlDevice(Samsung Galaxy note 10plus)Operating System(Android Oreo) My Question or IssueI can't find my daily mixes any more, they are not under "unique for you"

  • Roadie
  • Plan Premium Country Nl Device (Samsung Galaxy note 10plus) Operating System (Android Oreo)   My Question or Issue I can't find my daily mixes any more, they are not under "unique...
  • AdamDamon
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Can't hear Spotify on Nest Mini at 40% volume

PlanFree/PremiumCountry DeviceGoogle Home Nest MiniOperating SystemGoogle Nest My Question or IssueAt 40% volume on Nest Mini, I almost can't hear that music is playing with Spotify. If I increase the volume from 60 to 70%, sound is better but Google...

  • Newbie
  • Plan Free/Premium Country   Device Google Home Nest Mini Operating System Google Nest   My Question or Issue At 40% volume on Nest Mini, I almost can't hear that music is playing ...
  • 281 Views
  • 0 replies
  • 1 likes
  • 281 Views
  • 0 replies
  • 1 likes

App does not wait for SD Card scanning, starts to download to internal storage immediately

PlanPremium (Family) CountryGermany DeviceAll Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 2018) Operating SystemAndroid 9 (probably also present on Android 7, 8, 10 ...

  • Newbie
  • Plan Premium (Family)   Country Germany   Device All Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 ...
  • 337 Views
  • 0 replies
  • 1 likes
  • bug
    downloads
  • 337 Views
  • 0 replies
  • 1 likes

Continues Syncing Issues

PlanPremiumCountryUKDevice(Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10.Operating System(Windows 10) Android 10, Oreo 8, Pie 9, Android 10 My Question or IssueI have seen many treads on this topic and the ...

  • Visitor
  • Plan Premium Country UK Device (Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10. Operating System (Windows 10) Android 10, Oreo 8, Pie 9, Android 10 ...
  • evanfig
  • Visitor
  • 632 Views
  • 1 replies
  • 1 likes
  • Issues
    local files
    local files not syncing
    songs not syncing
    Sync issue
    sync local files
    Sync to Phone
    sync to web client
  • 632 Views
  • 1 replies
  • 1 likes