Log in issues on Android

[TNelson4]

Plan

Free

Country

USA

Device

Samsung Galaxy 9

Operating System

( Android 10.)

My Question or Issue

I recently changed my Spotify account password using my Windows 10 desktop. I can log into the Web player just fine using that. After changing the password, when I log into the web player app on my android phone I initially have no issue. However, when I log out of the web player and try and log back in all I see is a buffering icon and nothing happens. At that point I don't know if I was logged in or not just keeps buffering. I hit the little gear icon for settings at the top right but nothing happens.  It seems the only way I can log in again is to restart my phone and it works until I log out again. I've tried uninstalling the app multiple times and re-installing the latest version which again initially works until I log out again. 

I guess I could simply stay logged in indefinitely but one should be able to log out and in at discretion. Before I had changed my password the mobile app was working fine, no issues. 

[Elena]

Hey @TNelson4, 

Thanks for reaching out to the Community about this and apologies for the delayed reply.

Could you check if the same thing happens with a different WiFi network or when using mobile data? If so, could you send us a screenshot of what you see when it's buffering? 

It would also help us a lot if you could let us know if you've had any trouble logging in on other devices. 

Keep us posted! If you have questions, you know where to find us.