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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5284 Views

0 replies

6 likes

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Solved!! Daily mixes don't appear on "home"

PlanPremiumOperating SystemAndroid My Question or IssueI listen to a lot of podcasts, so the "daily mixes" have been kicked off my "home" screen. How do I get them back?

Regular

Plan Premium Operating System Android     My Question or Issue I listen to a lot of podcasts, so the "daily mixes" have been kicked off my "home" screen.  How do I get them back?

Emilia_8

Community Legend

5904 Views

3 replies

1 likes

  • 5904 Views
  • 3 replies
  • 1 likes

I still have the old Spotify Design on Android

PlanPremiunCountryUSA DeviceSamsung Galaxy s20Operating SystemAndroid 10 OneUI 2.5 My Question or IssueHi, has the android redesign been rolled out fully already? I noticed that most screenshots i have seen on the web already have the new redesign, i...

Casual Listener

Plan Premiun Country USA   Device Samsung Galaxy s20 Operating System Android 10 OneUI 2.5   My Question or Issue Hi, has the android redesign been rolled out fully already? I ...

Emilia_8

Community Legend

1361 Views

2 replies

0 likes

Android
redesign
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  • 0 likes

Superuser Contribution Schlechte Qualitat

Hallo seit tagen ist die Qualität total schlecht obwohl ich im Wlan bin und die Qualität extrem hoch gestellt habe.Weis wer was?

Newbie

Hallo seit tagen ist die Qualität total schlecht obwohl ich im Wlan bin und die Qualität extrem hoch gestellt habe. Weis wer was?

Mihail

Spotify Legend

1503 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Can't download Spotify app on Android. "This item is not available in your country"

I am trying to download Spotify on my Samsung Note 8. But google play states that I am in a wrong country. It works fine on Iphones. I live in Qatar, which is on the list of usable locations, yet i cannot find Spotify in the Google play store, which ...

Casual Listener

I am trying to download Spotify on my Samsung Note 8. But google play states that I am in a wrong country. It works fine on Iphones.   I live in Qatar, which is on the list of usable locations...

donbergaaas

Composer

12907 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Music stops on Outlook notifications

PlanPremiumCountry DeviceSamsung Tab AOperating SystemAndroid My Question or IssueWhenever a notification from Outlook or Signal comes in, the music just stops. I hear the Outlook chime. The music does not restart. Annoying that I have to walk to the...

Newbie

Plan Premium Country   Device Samsung Tab A Operating System Android   My Question or Issue Whenever a notification from Outlook or Signal comes in, the music just stops. I hear t...

728 Views

0 replies

2 likes

  • 728 Views
  • 0 replies
  • 2 likes

Solved!! Music No Longer Downloads

PlanFree/PremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI have seen this question posted before, but the resolution is not clear. My app will no longer download music. I believe this started after I did a factor...

Casual Listener

Plan Free/Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue I have seen this question posted before, but the resolution is not clear. My ap...

Billy-J

Spotify Star

512 Views

3 replies

0 likes

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Solved!!Superuser Contribution Downloaded album not playing - "No internet connection message"

PlanPremiumCountryUSADeviceSamsung s10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the road, new premium member. Downloaded albums at home, before leaving. Started an album playing while at a rest stop, started drivi...

Casual Listener

Plan Premium Country USA Device Samsung s10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the road, new premium member. Downloaded albums at h...

Alex

Spotify Legend

2474 Views

3 replies

0 likes

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Superuser Contribution Android app has multiple issues on tablet and phone

PlanPremiumCountryGermany DeviceHuawei phone and Lenovo tablet Operating SystemAndroid My Question or IssueThere are so many issues on both devices that haven't been there in the past:Albums and artists don't load for minutes. Downloads are so slow t...

Casual Listener

Plan Premium Country Germany  Device Huawei phone and Lenovo tablet  Operating System Android  My Question or Issue There are so many issues on both devices that haven't been ...

Elena

Moderator

410 Views

1 replies

1 likes

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Superuser Contribution Marking songs as "Don't like" isn't synced between Windows and Android

PlanPremiumCountryGermanyDevice(OnePlus 6T, Samsung Tab S5e, Win10 PC)Operating System(Android 10, Android 9, Windows 10) My Question or IssueIn Spotify's Discover Weekly playlist I'm able to mark a song or an artist as "Don't like". This way Spotify...

Casual Listener

Plan Premium Country Germany Device (OnePlus 6T, Samsung Tab S5e, Win10 PC) Operating System (Android 10, Android 9, Windows 10)   My Question or Issue In Spotify's Discover Weekly pla...

Alex

Spotify Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound is muted after changing song

PlanPremiumCountryPolandDeviceOSSURET ADD8CVW84 (Android Auto)Operating SystemAndroid 10 My Question or IssueWhen i choose to skip to next song timer is counting but sound is not playing. When i pause song and then unpause it the sound returns as not...

Casual Listener

Plan Premium Country Poland Device OSSURET ADD8CVW84 (Android Auto) Operating System Android 10   My Question or Issue When i choose to skip to next song timer is counting but sou...

Ivan

Spotify Legend

318 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I don't have a "liked sounds" on my phone

I can't find my liked sounds on phone but ion my pc I have it. Maybe do you help me? PlanPremiumCountryPolandDeviceSamsung Galaxy s8 +Operating SystemAndroid 9.0

Casual Listener

I can't find my liked sounds on phone but ion my pc I have it. Maybe do you help me?   Plan Premium Country Poland Device Samsung Galaxy s8 + Operating System Android 9.0  

Ivan

Spotify Legend

729 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution shuffle and repeat button gone

i'm not sure if this is just a problem for me but my shuffle and repeat button is nowhere to be found. it wasn't there when i installed it in the first place and it's been bothering me for a while. FYI i use a samsung galaxy a40

Visitor

i'm not sure if this is just a problem for me but my shuffle and repeat button is nowhere to be found. it wasn't there when i installed it in the first place and it's been bothering me for a while.&n...

Ivan

Spotify Legend

1058 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Behind the Lyrics Genius

Spoiler (Highlight to read)Behind the lyricsBehind the lyricsPlanPremiumCountryNorwayDeviceSamsung Galaxy 9, Samsung Tablet, Samsung QLED TV, Google ChromecastMy Question or IssueI'm getting really tired of the Behind the lyrics feature on Spotify. I...

Newbie

Behind the lyrics Plan Premium Country Norway Device Samsung Galaxy 9, Samsung Tablet, Samsung QLED TV, Google Chromecast My Question or Issue I'm getting really tired of the Behind the lyric...

Billy-J

Spotify Star

551 Views

1 replies

2 likes

Behind the lyrics
Genius
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  • 2 likes

Can't see real-time lyrics

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryArgentina DeviceSamsung Galaxy Note8Operating SystemAndroid My Question or IssueI can"t see the real-time lyrics f...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Argentina   Device Samsung Galaxy Note8 Opera...

494 Views

0 replies

1 likes

  • 494 Views
  • 0 replies
  • 1 likes

Songs stop playing when i go off the app, how i am suppose to listen to music, just not use my phone

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 4Operating SystemAndroid 11 My Question or IssueAlready mentioned it in the title, duh

Casual Listener

Plan Premium Country United Kingdom Device Google Pixel 4 Operating System Android 11   My Question or Issue Already mentioned it in the title, duh

347 Views

0 replies

1 likes

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Solved!! Podcasts not updating as of Sept 17, 2020

Plan FreeFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung Windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android windows 10My Question or IssueSpotify feature of downloading and listening to...

Music Fan

Plan Free Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung Windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android windo...

carmendot

Music Fan

627 Views

1 replies

1 likes

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  • 1 replies
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Solved!!Superuser Contribution I can't find my liked songs on Android app. Where did it go?

PlanFreeCountryUSADeviceGalaxy S7Operating SystemAndroidMy Question or IssueI can't find my liked songs on Android app. Where did it go? I can find the liked songs on the computer program.

Music Fan

Plan Free Country USA Device Galaxy S7 Operating System Android My Question or Issue I can't find my liked songs on Android app. Where did it go? I can find the liked songs on the computer p...

Peter

Spotify Legend

1927 Views

9 replies

1 likes

  • 1927 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify crashes when opening Liked Songs

PlanPremiumCountryArgentinaDevicemoto g(6)Operating SystemAndroid Pie My Question or IssueThe app is closing itself automatically when trying to enter the Liked Songs screen, as well as not seeing it in my playlists. I'm using the Alpha version of th...

Regular

Plan Premium Country Argentina Device moto g(6) Operating System Android Pie   My Question or Issue The app is closing itself automatically when trying to enter the Liked Songs screen...

Pochs

Casual Listener

5013 Views

10 replies

16 likes

  • 5013 Views
  • 10 replies
  • 16 likes

Trouble playing downloaded podcast (Joe Rogan)

PlanPremiumCountryUSA Device Samsung Galaxy S20Operating System Android 10 My Question or IssueI have a problem when playing a downloaded Joe Rogan podcast. Even though I have downloaded the podcast, if I lose my network connection, the podcast will ...

Casual Listener

  Plan Premium Country USA   Device  Samsung Galaxy S20 Operating System  Android 10   My Question or Issue I have a problem when playing a downloaded Joe Rogan p...

beerens20

Newbie

1407 Views

1 replies

1 likes

  • 1407 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify does not start on Galaxy Note 9 / Android 10 / Knox

PlanPremiumCountrySwedenDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 My Question or IssueI have been using Spotify without problem earlier. I had to recently perform a factory reset on my Galaxy Note 9 and re-install the Sp...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10   My Question or Issue I have been using Spotify without problem earlier. I had t...

Ver

Spotify Legend

4095 Views

16 replies

1 likes

  • 4095 Views
  • 16 replies
  • 1 likes