Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195277 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536756 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
440999 Views
565 replies
37 likes
PlanPremiumCountryIrelansDevice(Samsungs9,)Operating System(iOS 10,Android Oreo, Windows 10,etc.) My Question or IssueApp keeps crashing, I've tried everything with no success.Delete, reinstall, clear cache, restart phone, reset phone settings etc.I ...
Plan Premium Country Irelans Device (Samsungs9,) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue App keeps crashing, I've tried everything w...
Spotify Legend
1756 Views
3 replies
1 likes
Premium on the latest Android, in the US, if that matters. Title says most of it - is there any way to turn off Last.FM Scrobbling specifically for songs used as alarms through the Android clock app? Even if there's something specific to recognize wh...
Premium on the latest Android, in the US, if that matters. Title says most of it - is there any way to turn off Last.FM Scrobbling specifically for songs used as alarms through the Android c...
Spotify Legend
957 Views
2 replies
2 likes
PlanPremiumCountryBudapestDeviceGalaxy S20+Operating AndroidMy Question or IssueBass slider not showing on Galaxy S20+
Plan Premium Country Budapest Device Galaxy S20+ Operating Android My Question or Issue Bass slider not showing on Galaxy S20+
Moderator
411 Views
1 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid Version 10 My Question or IssueNo matte whether I have a strong wifi connection or cell service when I go to my Podcast Episodes section the circle spins for anywhere from...
Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android Version 10 My Question or Issue No matte whether I have a strong wifi connection or cell service...
Moderator
429 Views
1 replies
1 likes
We have an Android tablet in the kitchen that controls lights, displays recipies, and plays music. Our go to Spotify connect device is a Sony stereo with integrated spotify. Yet if we don't play music for a couple of hours, Spotify forgets that it wa...
We have an Android tablet in the kitchen that controls lights, displays recipies, and plays music. Our go to Spotify connect device is a Sony stereo with integrated spotify. Yet if we ...
Newbie
6642 Views
5 replies
15 likes
PlanIt was premium when the problem started now on freeCountryIndiaDeviceSamsung Galaxy J7NxtAndroid version9Problem/issues im havingSuddenly my liked songs and albums dissapeared.in web version and PC and spotify Lite i can see the likes but in mobi...
Plan It was premium when the problem started now on free Country India Device Samsung Galaxy J7Nxt Android version 9 Problem/issues im having Suddenly my liked songs and albums dissapeared.i...
369 Views
0 replies
0 likes
Plan: PremiumCountry: UKMy Question or Issue:I've trialled and errored this about 20 times now and cannot work out for the life of me what's wrong with it.There's these 2 albums i have downloaded, Spotify doesn't have them thats why i had to download...
Plan: Premium Country: UK My Question or Issue: I've trialled and errored this about 20 times now and cannot work out for the life of me what's wrong with it. There's these 2 albums i have d...
451 Views
0 replies
1 likes
PlanPremiumCountryIrelandDeviceSamsung J3Operating SystemAndroid 5.1.1 My Question or IssueThe spotify app is consistently crashing every time my phone picks up or loses an internet connection. E.g. when moving out of range of a modem it will crash a...
Plan Premium Country Ireland Device Samsung J3 Operating System Android 5.1.1 My Question or Issue The spotify app is consistently crashing every time my phone picks up or loses an i...
Spotify Legend
6601 Views
6 replies
5 likes
With the new UI that utilizes the left nav, the Home button is hidden behind the status bar on my Android Head Unit running Oreo.
With the new UI that utilizes the left nav, the Home button is hidden behind the status bar on my Android Head Unit running Oreo.
Music Fan
1878 Views
9 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi Mi 9T ProOperating SystemAndroid 10Spotify App VersionSpotify for Andriod Ver. 8.5.78.909 Question or IssueI encountered some problems that can be categorised into two parts so far:I chose a song to play but the ...
Plan Premium Country Germany Device Xiaomi Mi 9T Pro Operating System Android 10 Spotify App Version Spotify for Andriod Ver. 8.5.78.909 Question or Issue I encountered some proble...
Spotify Legend
843 Views
1 replies
2 likes
When I try to listen to certain podcasts, they stutter as if not loading properly. I've tried deleting my data, reinstalling the app, unmonitoring the app, nothing has worked. This only happens with certain podcasts, not all, and only when I'm using ...
When I try to listen to certain podcasts, they stutter as if not loading properly. I've tried deleting my data, reinstalling the app, unmonitoring the app, nothing has worked. This only happens with ...
Spotify Legend
10742 Views
29 replies
5 likes
PlanPremiumCountryGermanyDeviceOnePlus 7T ProOperating SystemAndroid 10 My Question or IssueWhile streaming music my Spotify app sometimes shows the same song for every song that I play. Restarting the app does not help. The only solution to resolve ...
Plan Premium Country Germany Device OnePlus 7T Pro Operating System Android 10 My Question or Issue While streaming music my Spotify app sometimes shows the same song for every song ...
Casual Listener
1264 Views
4 replies
1 likes
PlanPremiumCountryPolandDeviceXperia L4 but the issue was on Xperia XA2 and Nexus 7 the same. Operating SystemAndroid 9My Question or IssueSpotify keeps thinking I'm offline and won't let me search songs or add them to play lists for a couple minutes...
Plan Premium Country Poland Device Xperia L4 but the issue was on Xperia XA2 and Nexus 7 the same. Operating System Android 9 My Question or Issue Spotify keeps thinking I'm offline an...
Moderator
719 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceAndroid, Galaxy s8 My Question or IssueI've downloaded several different Tabata workout apps and during my "active" work intervals Spotify pauses the music. I initially assumed it was the first Tabata app I downloaded that w...
Plan Premium Country US Device Android, Galaxy s8 My Question or Issue I've downloaded several different Tabata workout apps and during my "active" work intervals Spotify pause...
Casual Listener
9248 Views
6 replies
0 likes
Device: Moto e5 Play OS: Android 8.1.0 Plan: Premium So, I've been having this issue for two months now. I somehow hoped the app updates would solve it, but it didn't.So, the issue is very simple: alternating songs won't play. What this means is that...
Device: Moto e5 Play OS: Android 8.1.0 Plan: Premium So, I've been having this issue for two months now. I somehow hoped the app updates would solve it, but it didn't. So,...
Moderator
585 Views
1 replies
1 likes
PlanPremiumCountryCanadaDeviceLG Q7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just upgraded to premium and I dont have a repeat button
Plan Premium Country Canada Device LG Q7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just upgraded to premium and I dont have a repeat button
Spotify Legend
583 Views
1 replies
0 likes
Hello I've imported some songs into Spotify Premium on windows and I added it to my playlist. I can play the playlist on my computer but on my phone, I tried downloading the playlist but it still appears gray and there's an exclamation mark under the...
Hello I've imported some songs into Spotify Premium on windows and I added it to my playlist. I can play the playlist on my computer but on my phone, I tried downloading the playlist but it still app...
Moderator
2306 Views
3 replies
0 likes
PlanPremium FamilyCountryUSADeviceNexus 6POperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The app won't load on my phone. When I try to open the app, I just seen a black loading screen, followed by a message that says Spo...
Plan Premium Family Country USA Device Nexus 6P Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The app won't load on my phone. When I ...
Spotify Legend
3872 Views
7 replies
3 likes
The duration pass is way after the length of the song. How come? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
The duration pass is way after the length of the song. How come? Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (...
Spotify Star
603 Views
1 replies
0 likes
I have seen similar posts but after days of "Check this other thread for the solution" and failing to get this resolved, I'm going to start another thread. PlanFree (formerly premium)CountryCanadaDevicePixel 4 My Question or IssueI have run the entir...
I have seen similar posts but after days of "Check this other thread for the solution" and failing to get this resolved, I'm going to start another thread. Plan Free (formerly premium...
Spotify Legend
1833 Views
7 replies
1 likes
