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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1146 Views

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4 likes

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Android Redesign

PlanPremiumCountry: United States Device: Samsung Galaxy S9+ Operating System: Android My Question or IssueI noticed on the Google Playstore, Spotify has the newer updated interface iOS got 6 months ago, but I dont have it. Has it not rolled out yet,...

Newbie

Plan Premium Country: United States     Device: Samsung Galaxy S9+   Operating System: Android    My Question or Issue I noticed on the Google Playstore, Spotify ha...

Billy-J

Spotify Star

492 Views

1 replies

0 likes

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Can't log in

One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password combo is wrong, even though the exact same combo lets...

Visitor

One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password co...

236 Views

0 replies

0 likes

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Solved!! Liked songs empty and can't like any other song on app

PlanPremiumCountry Ireland Device(Samsung Galaxy Operating System(Android version 9) My Question or IssueLiked songs have disappeared from app. I can't listen to them offline, nor like any other song. Desktop is working properly, only the app does no...

Casual Listener

Plan Premium Country Ireland   Device (Samsung Galaxy 😎 Operating System (Android version 9)   My Question or Issue Liked songs have disappeared from app. I can't listen to ...

fahpacheo

Casual Listener

465 Views

3 replies

0 likes

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Account issue

SomethingPlanPremiumCountryArgentina Device Samsung Galaxy J2 My Question or IssueI just install Spotify in my device, so the problem is that when I try to search for an artist an alert appears saying that I'm not connected to internet, I can listen ...

Visitor

Something Plan Premium Country Argentina  Device  Samsung Galaxy J2   My Question or Issue I just install Spotify in my device, so the problem is that when I try to search fo...

Billy-J

Spotify Star

349 Views

1 replies

0 likes

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My favorite songs suddenly disappeared.

My favorite songs suddenly disappeared. And I can't find it. The problem persists even though the version of the application is up to date. PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid Oreo My Question or Issue

Visitor

My favorite songs suddenly disappeared. And I can't find it. The problem persists even though the version of the application is up to date.   Plan Premium Country Turkey Device Samsun...

Billy-J

Spotify Star

393 Views

1 replies

0 likes

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Is there a way to download the animated cover art?

I want to download the cover art for some songs, so I can potentially use them as wallpapers on my phone. I use android, so I'd love to have a mobile version, but PC works too.

Visitor

I want to download the cover art for some songs, so I can potentially use them as wallpapers on my phone. I use android, so I'd love to have a mobile version, but PC works too. 

Billy-J

Spotify Star

3475 Views

1 replies

1 likes

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Release Radar and discover only play in shuffle mode

PlanPremiumCountryIsraelDeviceSamsung Galaxy 8 noteOperating SystemAndroid My Question or IssueRecently my Discover and Release auto lists only play in shuffle mode.Its very inconvenient for me because I want to listen to the whole list and each time...

Casual Listener

Plan Premium Country Israel Device Samsung Galaxy 8 note Operating System Android  My Question or Issue Recently my Discover and Release auto lists only play in shuffle mode. Its very ...

314 Views

0 replies

0 likes

list shuffle
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Track timeline starts with 10:00 when connected to Sonos

PlanFree/PremiumCountryGermanyDeviceSamsung Galaxy S8 / Huawei P30 Pro Operating SystemAndroid 9 & Android 10 IssueOften when i connect to my sonos Box (different generations) the track timeline starts at 10:00 and counts upwards correctly. A track w...

Newbie

  Plan Free/Premium Country Germany Device Samsung Galaxy S8 / Huawei P30 Pro   Operating System Android 9 & Android 10   Issue Often when i connect to my sonos Box (di...

kuhnikuehnast

Visitor

342 Views

1 replies

0 likes

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Spotify crushing after long listen music

DeviceRedmi Note 8 Pro My Question or IssueSpotify crusing after 1 hours listen music it's can fixed?

Visitor

Device Redmi Note 8 Pro   My Question or Issue Spotify crusing after 1 hours listen music  it's can fixed?

Billy-J

Spotify Star

314 Views

1 replies

0 likes

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Lyrics won't show up

PlanPremiumCountryMexicoDevicePixel 3Operating SystemAndroid 9 My Question or IssueLyrics are not showing up on my Android phone even for popular songs that I know have lyrics available. The funny thing is I created a dummy account and logged in with...

Casual Listener

Plan Premium Country Mexico Device Pixel 3 Operating System Android 9   My Question or Issue Lyrics are not showing up on my Android phone even for popular songs that I know have lyric...

Billy-J

Spotify Star

1059 Views

5 replies

0 likes

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Widget disappears when paused on lock screen

I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur with the premium account. My Question or IssueFor ...

Newbie

I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur...

396 Views

0 replies

0 likes

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Spotify on Android takes too long to connect to device

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueSince an update of aprox. 2 months ago, every time I want to connect Spotify on Android to my notebook takes too long in "Connecting...". Sometimes conne...

Casual Listener

Plan Premium Country Argentina Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue Since an update of aprox. 2 months ago, every time I want to connect Spotify ...

291 Views

0 replies

0 likes

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Although I can play songs via a playlist or a song independently Spotify is refusing to load albums

PlanPremiumCountryUkDeviceMotorolaOperating SystemAndroid Although I can play songs through playlists or independently, Spotify refuses to play artists or albums. All I get is a green circle o'r a message to say that the function isn't available. I'v...

Casual Listener

Plan Premium Country Uk Device Motorola Operating System Android   Although I can play songs through playlists or independently, Spotify refuses to play artists or albums. All I get i...

Soulstew

Casual Listener

303 Views

1 replies

1 likes

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  • 1 likes

Solved!! Just can't use it

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueNothing seems to work anymore. First, the covers doesn't totally render, it keeps lacking the total art cover to show. Then, my downloads kept being erased out of ...

Regular

Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1.1   My Question or Issue Nothing seems to work anymore. First, the covers doesn't totally render, it keeps lacki...

UndGottWeiss

Regular

1357 Views

3 replies

1 likes

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Superuser Contribution Automatically play playlist

I am using Spotify on my OnePlus 7 Pro. Up until a week or two ago, if I saved a playlist shortcut to my Home Screen via the "Add to Home Screen" option in the Spotify playlist settings and clicked on the shortcut, the playlist would open and automat...

Casual Listener

I am using Spotify on my OnePlus 7 Pro.   Up until a week or two ago, if I saved a playlist shortcut to my Home Screen via the "Add to Home Screen" option in the Spotify playlist settings and ...

Ver

Spotify Legend

5281 Views

3 replies

1 likes

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Superuser Contribution How to lunch Spotify app by using Intent in Android ?

I knew this might be repeated but my question is very simple.How do i lunch Spotify App using Intent in Android ?Right now i am using below type of code (got from Stackoverflow) and it's running and opening particular Album in Spotify App. But i want...

Visitor

I knew this might be repeated but my question is very simple. How do i lunch Spotify App using Intent in Android ? Right now i am using below type of code (got from Stackoverflow) and it's running ...

Mihail

Spotify Legend

7146 Views

3 replies

0 likes

Android
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Superuser Contribution An Error has Occured - Podcasts

PlanPremiumCountry USDeviceSamsung Galaxy 8+Operating System My Question or Issue Trying to listen to different podcasts, but keep getting the same error message. "An error occured". App is up to date, not sure why this is happening.

Newbie

Plan Premium Country  US Device Samsung Galaxy 8+ Operating System     My Question or Issue  Trying to listen to different podcasts, but keep getting the same error mess...

Elena

Moderator

3012 Views

5 replies

2 likes

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Superuser Contribution Spotify Voice Not Working

PremiumUSA Samsung Galaxy S8 The Spotify page says to activate Spotify Voice (voice search), you must press and hold the search button to activate the microphone. I tried doing this, but it does not work. Any help?

Casual Listener

Premium USA   Samsung Galaxy S8   The Spotify page says to activate Spotify Voice (voice search), you must press and hold the search button to activate the microphone. I tried doing th...

Ver

Spotify Legend

2203 Views

2 replies

2 likes

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Solved!! Artists/Albums/Playlists wont load

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to on my PC, I can hit play and play it, but I can't br...

Regular

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to o...

Subhadeep

Music Fan

632 Views

3 replies

0 likes

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