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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843149 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843149 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14392 Views
  • 1 replies
  • 0 likes
  • 14392 Views
  • 1 replies
  • 0 likes

Spotify not working on S10

PlanPremiumCountryUSDeviceS10Operating System(Android) My Question or IssueWhen I press play on spotify and close my phone it goes well but if I pause the music and come back 2m later it dosent let me do anything from the lock screen. How to fix?

  • Newbie
  • Plan Premium Country US Device S10 Operating System (Android)   My Question or Issue When I press play on spotify and close my phone it goes well but if I pause the music and come back...
  • bdavd
  • Visitor
  • 1389 Views
  • 2 replies
  • 0 likes
  • 1389 Views
  • 2 replies
  • 0 likes

Spotify Mobile not playing when I hit "play"

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo   My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...
  • laceyfails
  • Casual Listener
  • 1630 Views
  • 2 replies
  • 0 likes
  • Android
    android oreo
    Galaxy S9
    Premium
    Troubleshooting
  • 1630 Views
  • 2 replies
  • 0 likes

Solved!! Music stops when phone is locked?

PlanPremiumCountryUSADeviceSamsung galaxy note 8Operating SystemAndroid OreoMy Question or IssueWhen i lock my phone spotify pauses or stops, and when i hit the unlock button to wake it up (im not entering my password) spotify continues the song.

  • Casual Listener
  •   Plan Premium Country USA Device Samsung galaxy note 8 Operating System Android Oreo My Question or Issue When i lock my phone spotify pauses or stops, and when i hit the unlock ...
  • Brunelicia
  • Spotify Star
  • 660 Views
  • 3 replies
  • 0 likes
  • 660 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New Liked Songs and Saved Albums problem

PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid My Question or IssueWith the new update to Spotify removing Saved Songs and replacing it with Liked Songs you can no longer have and album saved and songs from that album in your Like...

  • Visitor
  •   Plan Premium Country Australia Device Samsung S8 Operating System Android    My Question or Issue With the new update to Spotify removing Saved Songs and replacing it with...
  • Guido
  • Spotify Legend
  • 74609 Views
  • 108 replies
  • 155 likes
  • 74609 Views
  • 108 replies
  • 155 likes

Using Spotify menus while on a bad connection is glitchy and frustrating

PlanPremiumCountry CanadaDeviceHUAWEI P20Operating SystemANDROID 8.1 My Question or Issue This has been true for my last 2 devices running Spotify: spotify is very frustrating to use on a bad connection. When the wifi is weak or when the data connect...

  • Casual Listener
  • Plan Premium Country  Canada Device HUAWEI P20 Operating System ANDROID 8.1   My Question or Issue  This has been true for my last 2 devices running Spotify: spotify is very ...
  • PaulToast
  • Visitor
  • 636 Views
  • 1 replies
  • 2 likes
  • 636 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can't pause on lock screen while using wired headphones

PremiumCountryUkDeviceSamsung Galaxy A8 2018Operating SystemAndroid Pie 9.0 My Question or IssueWhenever I use Spotify with wired headphones I can't pause while on the lock screen it just immediately unpauses and sometimes it skips the track I'm curr...

  • Casual Listener
  • Premium Country Uk Device Samsung Galaxy A8 2018 Operating System Android Pie 9.0   My Question or Issue Whenever I use Spotify with wired headphones I can't pause while on the lock scr...
  • YoungSpaniel
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

"Premium users only" can't listen to Spotify via speakers

PlanFreeCountryPolandDeviceHUAWEI P9 lite, NAD c338Operating SystemANDROID My Question or IssueI had been lisning to Spotify via my NAD C338 for 4 months without problems. I just loged in to my Spotify account on my phone and choosed my device and it...

  • Visitor
  •   Plan Free Country Poland Device HUAWEI P9 lite, NAD c338 Operating System ANDROID   My Question or Issue I had been lisning to Spotify via my NAD C338 for 4 months without prob...
  • user-removed
  • Not applicable
  • 2701 Views
  • 1 replies
  • 0 likes
  • 2701 Views
  • 1 replies
  • 0 likes

[Premium] Random songs (from random bands) play when I shuffle play an album

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid My Question or IssueWhen I go to an album and hit shuffle play, it plays songs I don't want to hear. I thought this was a free only feature? I'm on premium, why can't I listen to the music I ...

  • Newbie
  •   Plan Premium Country USA   Device Pixel 3 Operating System Android   My Question or Issue When I go to an album and hit shuffle play, it plays songs I don't want to hear....
  • user-removed
  • Not applicable
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

"Ok Google play [artist]", no longer auto plays top songs

Since Tuesday, When I ask Spotify to play an artist via Google Voice commands, it now only loads the artists page and doesn't automatically play the artists top songs. This is very annoying as I use this handsfree feature when driving. My phone is Ho...

  • Casual Listener
  • Since Tuesday, When I ask Spotify to play an artist via Google Voice commands, it now only loads the artists page and doesn't automatically play the artists top songs. This is very annoying as I use ...
  • NathanialSA
  • Visitor
  • 870 Views
  • 5 replies
  • 4 likes
  • 870 Views
  • 5 replies
  • 4 likes

Superuser Contribution MY FONT IS UNREADABLE

I just got the Samsung s8 and I pay for my acct I don't know if any of that matters.... but my font is like an outline of the word instead of just normal letters and it's annoying because I can't read it quickly I have to put the phone to my face to ...

  • Newbie
  • I just got the Samsung s8 and I pay for my acct I don't know if any of that matters.... but my font is like an outline of the word instead of just normal letters and it's annoying because I can't rea...
  • Coja4doja
  • Casual Listener
  • 2046 Views
  • 7 replies
  • 1 likes
  • 2046 Views
  • 7 replies
  • 1 likes

Show liked songs by Album

PlanPremiumCountryIndiaDeviceSamsung S9Operating SystemAndroid Pie My Question or IssueHow can i view the sold I've liked by album? The new update is really bad and it makes it really hard to look for songs.

  • Visitor
  •   Plan Premium Country India Device Samsung S9 Operating System Android Pie   My Question or Issue How can i view the sold I've liked by album? The new update is really bad and i...
  • Brunelicia
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Android Spotify App on the Pioneer XDP-300R

PlanPremiumCountryUKDevice(Pioneer XDP-300R)Operating System(Android 5.1.1) My Question or IssueI have a problem using Spotify on the Pioneer XDP-300R audio player in which the app will log out and delete all my downloads (often up to 5,000 songs) Th...

  • Casual Listener
  • Plan Premium Country UK Device (Pioneer XDP-300R) Operating System (Android 5.1.1)   My Question or Issue I have a problem using Spotify on the Pioneer XDP-300R audio player in wh...
  • LonelyRobot
  • Casual Listener
  • 1161 Views
  • 3 replies
  • 0 likes
  • 1161 Views
  • 3 replies
  • 0 likes

Pausing randomly when phone screen off

For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will lock my phone, turning the screen off and the music...

  • Casual Listener
  • For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will ...
  • Jose_M
  • Spotify Star
  • 617 Views
  • 3 replies
  • 3 likes
  • 617 Views
  • 3 replies
  • 3 likes

Superuser Contribution Always shuffle

Plan/PremiumCountryNorwayDeviceOnePlus 6Operating SystemOxygen 9.0.8 My Question or IssueI can't turn off shuffle. I can turn on and off the button but it shuffles anyway.

  • Visitor
  • Plan /Premium Country Norway Device OnePlus 6 Operating System Oxygen 9.0.8   My Question or Issue I can't turn off shuffle. I can turn on and off the button but it shuffles anyway.
  • Katerina
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for android running slow

PlanPremium/family accountCountryUkDeviceSamsung Note8Operating SystemAndroid Oreo My Question or IssueThe app is running really slow if i flick 2 or 3 songs ahead it freezes and takes about 30 seconds to come right. Ive uninstalled removed sd card c...

  • Visitor
  • Plan Premium/family account Country Uk Device Samsung Note8 Operating System Android Oreo   My Question or Issue The app is running really slow if i flick 2 or 3 songs ahead it fr...
  • Katerina
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • android not playing
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clock and Spotify

Can't connect Spotify to clock Plan Premium Country India Device OnePlus 6 Operating System Android Pie My Question or Issue [snip - Community Moderator edit]

  • Casual Listener
  • Can't connect Spotify to clock  Plan Premium Country India Device OnePlus 6 Operating System Android Pie   My Question or Issue     [snip - Community Mod...
  • Katerina
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Google Clock
    india
    Premium
  • 298 Views
  • 1 replies
  • 0 likes

Mic ? Not working VR app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • nielrio
  • Gig Goer
  • 436 Views
  • 3 replies
  • 0 likes
  • Help
  • 436 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Downloads keep getting deleted

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating System Android Pie My Question or IssueMy downloads are getting always deleted after not using the app for 3-4 hours since last week. I have no issues with my storage (35GB free)

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung Galaxy 8 Operating System  Android Pie   My Question or Issue My downloads are getting always deleted after not using the app...
  • Katerina
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crashes when I play music

The app is working well when downloading, looking for songs, etc., but when I start playing any music, it plays and crashes within 3 seconds. It was working perfectly until I paid for the subrscription yesterday. Tried logging in and out, reinstallin...

  • Visitor
  • The app is working well when downloading, looking for songs, etc., but when I start playing any music, it plays and crashes within 3 seconds. It was working perfectly until I paid for the subrscripti...
  • Katerina
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! How to stop from automatically downloading saved albums?

Recently all my downloaded files were deleted, so to redownload my music again I used the solution to go to Song in my library and press Download. Now whenever I save a new album, the songs are automatically downloaded. This is not something I want, ...

  • Casual Listener
  • Recently all my downloaded files were deleted, so to redownload my music again I used the solution to go to Song in my library and press Download.    Now whenever I save a new album, the ...
  • Oentob
  • Casual Listener
  • 41377 Views
  • 3 replies
  • 0 likes
  • 41377 Views
  • 3 replies
  • 0 likes