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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111462 Views

26 replies

3 likes

  • 111462 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224232 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224232 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581519 Views

79 replies

3 likes

  • 581519 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478697 Views

577 replies

40 likes

Account
Free
  • 478697 Views
  • 577 replies
  • 40 likes

Superuser Contribution Spotify App on Android and Bose Home speaker 300

Plan PremiumCountry IrelandDevice Huawei P30 liteOperating System Android 10 My Question or IssueI am having problems playing Spotify Playlists on Bose Home speaker 300. Spotify app does connect to the Bose via WiFi and recognize it as a device, it p...

Visitor

Plan Premium Country Ireland Device Huawei P30 lite Operating System Android 10   My Question or Issue I am having problems playing Spotify Playlists on Bose Home speaker 300. &...

Mihail

Spotify Legend

1097 Views

1 replies

0 likes

Bose Home speaker 300
  • 1097 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resource hog, long delay times, random pausing, unresponsive to input.

PlanPremiumCountryUSADeviceGalaxy S20+Operating SystemAndroid 10 My Question or IssueI've been having myriad problems utilizing the Spotify app since installing on this phone. Opening the app takes forever and causes lagging in the OS and other apps....

Visitor

  Plan Premium Country USA Device Galaxy S20+ Operating System Android 10   My Question or Issue I've been having myriad problems utilizing the Spotify app since installing on th...

Elena

Moderator

688 Views

1 replies

0 likes

Android
  • 688 Views
  • 1 replies
  • 0 likes

Quiet over car Bluetooth

I know there's already countless threads about this all over the internet and I've already read through many of them. I'm making a new thread anyway so the developers know that this is still a problem for many people and it's the reason I'm not going...

Casual Listener

I know there's already countless threads about this all over the internet and I've already read through many of them. I'm making a new thread anyway so the developers know that this is still a proble...

575 Views

0 replies

0 likes

  • 575 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify pauses and doesn't update current song in Android

PlanPremiumCountryArgentinaDeviceSamsung S8+Operating SystemAndroid 9My Question or Issue I have two issues at the same time that occurs from approx 3 months ago.1- The music stops after playing 10 minutes.2- After this happen, when I play a song on ...

Casual Listener

Plan Premium Country Argentina Device Samsung S8+ Operating System Android 9 My Question or Issue   I have two issues at the same time that occurs from approx 3 months ago. 1- The mus...

Elena

Moderator

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Good morning message doesn't show up

PlanFree/PremiumCountryMéxico DeviceSamsung galaxy A30Operating SystemAndroid Oreo My Question or IssueHello, my home screen doesn't show the good morning/good night message since a couple months ago, my app is updated so i don't know what to do

Visitor

Plan Free/Premium Country México   Device Samsung galaxy A30 Operating System Android Oreo   My Question or Issue Hello, my home screen doesn't show the good morning/good ni...

Jeremy

Spotify Legend

964 Views

1 replies

0 likes

  • 964 Views
  • 1 replies
  • 0 likes

[iOS][Other] Update the App Widget to give us Pause/Play/Forward

Recently on iOS 14 an App widget was added, while it is very much appreciated, I feel it's a bit underwhelming.I'd like the ability to Pause/Play, skip ahead, and go backwards when listening to tracks.Why can't we get something similar to the Android...

Casual Listener

Recently on iOS 14 an App widget was added, while it is very much appreciated, I feel it's a bit underwhelming. I'd like the ability to Pause/Play, skip ahead, and go backwards when listening to t...

Billy-J

Spotify Star

939 Views

1 replies

1 likes

  • 939 Views
  • 1 replies
  • 1 likes

No shuffle on Discover weekly now playing screen on Android

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueI use The Clock app by Google as my alarm and have it set to play a random song from my Spotify liked songs. This works and is great except this then tur...

Regular

Plan Premium Country Australia Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue I use The Clock app by Google as my alarm and have it set to play a rand...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

Shuffle downloaded and play local songs

PlanPremiumCountryGermanyOperating SystemAndroid 10My Question or IssueI just recently changed from "the big river" and there are two (pretty basic) functions i can't find in the Spotify android app.1.: Just shuffle trough all my downloaded songs. Th...

Casual Listener

Plan Premium Country Germany Operating System Android 10 My Question or Issue I just recently changed from "the big river" and there are two (pretty basic) functions i can't find in the Spot...

luckyN7

Casual Listener

1223 Views

2 replies

0 likes

  • 1223 Views
  • 2 replies
  • 0 likes

Android app deletes all of my downloads.

PlanPremium DuoDeviceMotorola G8 PowerOperating SystemAndroid Oreo My Question or IssueI had well over 8000 songs downloaded on my device, but for some reason Spotify has decided to randomly delete every single one of them. This is the second time it...

Music Fan

Plan Premium Duo Device Motorola G8 Power Operating System Android Oreo   My Question or Issue I had well over 8000 songs downloaded on my device, but for some reason Spotify has de...

397 Views

0 replies

0 likes

  • 397 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading of MP3s to the phone does not work...AGAIN!!!

PlanPremiumCountryCzechiaDeviceSamsung A40Operating SystemAndroid Dear Spotify team,Syncing my phone with my MP3 in laptop does not work. I have tried both wifi and mobile data (downloading allowed) and any time I try to sync it on my phone, the song...

Visitor

Plan Premium Country Czechia Device Samsung A40 Operating System Android   Dear Spotify team, Syncing my phone with my MP3 in laptop does not work. I have tried both wifi and mobile da...

Elena

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

'listen on' bug

PlanPremiumCountryThe NetherlandsDeviceOne plus 7TOperating SystemAndroid 10 My Question or IssueWhen pressing Sonos speaker on the 'Listen on' page in the app, there is no response.When Sonos is playing and you want to move music back to the device,...

Newbie

Plan Premium Country The Netherlands Device One plus 7T Operating System Android 10   My Question or Issue When pressing Sonos speaker on the 'Listen on' page in the app, there is no r...

581 Views

0 replies

0 likes

cast
listen on
  • 581 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2015 Mini Countryman and can't cast Spotify via Bluetooth

PlanPremiumCountryCanadaDeviceGoogle Pixel 2Operating SystemAndroid 11 My Question or IssueI have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to pair and use my phone via the built in Bluetooth...but I cannot play Spotify...

Visitor

Plan Premium Country Canada Device Google Pixel 2 Operating System Android 11   My Question or Issue I have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to ...

Mihail

Spotify Legend

2482 Views

1 replies

0 likes

  • 2482 Views
  • 1 replies
  • 0 likes

To use the SD card for cache and downloads when it's formatted as Internal Storage

Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see only phone's Internal memory which is too low to s...

Regular

Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see...

iromanyshyn

Regular

1108 Views

1 replies

1 likes

  • 1108 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics not appearing

PlanPremiumCountryBrazilDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueThe lyrics update in Brazil has been rolling out for several months and I've updated my app a lot of times but I simply don't get the lyrics feature at all, and I ...

Visitor

Plan Premium Country Brazil Device Oneplus 6T Operating System Android 10   My Question or Issue The lyrics update in Brazil has been rolling out for several months and I've updated my...

Alex

Spotify Legend

818 Views

1 replies

2 likes

  • 818 Views
  • 1 replies
  • 2 likes

Superuser Contribution Album added to Home Screen starts playing on a random track

Plan: Premium @ $9.99/mo I'm a software tester, so I'll explain the issue in a way that a developer would expect.Steps to Reproduce1. Navigate to any album2. Tap on the "..." menu3. Tap on 'Add to Home Screen'4. Drag or "ADD AUTOMATICALLY"5. Go to th...

Casual Listener

Plan: Premium @ $9.99/mo   I'm a software tester, so I'll explain the issue in a way that a developer would expect. Steps to Reproduce 1. Navigate to any album 2. Tap on the "..." me...

Mihail

Spotify Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs not showing up on Android app.

PlanFree/PremiumCountry DeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or Issue My liked songs on my desktop app are not synching with my phone app. Ive tried all the reinstallation steps and the issue still persists.

Visitor

Plan Free/Premium Country   Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10   My Question or Issue   My liked songs on my desktop app are not synchin...

Xenia

Spotify Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Starts Autonomously

Plan PremiumFree/PremiumCountryAustralia Samsung S10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueWhen I pick up my phone each day, very early in the morning, Spotify self starts and plays the same song every ti...

Visitor

Plan Premium Free/Premium Country Australia  Samsung S10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android   My Question or Issue When I pick up my phone each ...

Alex

Spotify Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Resolution of album artwork on fullscreen android lockscreen

PlanPremium My Question or IssueWhen listening to spotify the album artwork displays fullscreen behind the widget with controls on my android's lockscreen. It is such low resolution though that it looks terrible. How can I make it maximum resolution ...

Casual Listener

Plan Premium   My Question or Issue When listening to spotify the album artwork displays fullscreen behind the widget with controls on my android's lockscreen. It is such low resolution thou...

Mihail

Spotify Legend

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keyboard doesn't open on chromecast

PlanPremiumCountryIsraelDeviceTV, using chromecast on xioami streamerOperating SystemAndroid My Question or IssueHello!I can't search for anything or even log in, because keyboard doesn't open on spotify. It does open on all other apps. I tried resta...

Visitor

  Plan Premium Country Israel Device TV, using chromecast on xioami streamer Operating System Android   My Question or Issue Hello! I can't search for anything or even log in, b...

Elena

Moderator

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Android]How to select and move multiple songs up or down the queue?

I saw a similar thread on this, but for the desktop version. I am using the mobile app 99% of the time and compose long queues of music, adding or subtracting songs on the go. I can select and move one song up or down the queue as desired, but I cann...

Casual Listener

I saw a similar thread on this, but for the desktop version. I am using the mobile app 99% of the time and compose long queues of music, adding or subtracting songs on the go. I can select and move o...

Elena

Moderator

1127 Views

1 replies

1 likes

  • 1127 Views
  • 1 replies
  • 1 likes