Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
120156 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
242429 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
603776 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
496524 Views
581 replies
42 likes
PlanPremiumCountryUSADeviceLG V60 ThinQOperating SystemAndroid 10.0My Question or IssueI do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I have a phone with a built in HiFi DAC and headphone jack. I plug my phone i...
Plan Premium Country USA Device LG V60 ThinQ Operating System Android 10.0 My Question or Issue I do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I h...
Spotify Legend
855 Views
1 replies
0 likes
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium planAndroid ver 9
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium plan Android ver 9
Spotify Legend
738 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceRedmi 9Operating SystemAndroid 10, MIUI Global 11.0.8 My Question or IssueIt is impossible to adjust the volume of the device (notifications, applications, alarms), the volume control panel does not come out, it changes ...
Plan Premium Country Russia Device Redmi 9 Operating System Android 10, MIUI Global 11.0.8 My Question or Issue It is impossible to adjust the volume of the device (notifications, ap...
Spotify Legend
2139 Views
4 replies
0 likes
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it is playing and I pause the old one showing and it ...
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it...
Music Fan
598 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceGalaxy S20 Ultra (T-Mobile)Operating SystemAndroid 10Spotify Version (Most recent)8.5.75.766 My Question or IssueFrequently, my Spotify app will not show as if it is running on my phone, even though it is. I will hear musi...
Plan Premium Country USA Device Galaxy S20 Ultra (T-Mobile) Operating System Android 10 Spotify Version (Most recent) 8.5.75.766 My Question or Issue Frequently, my Spotify...
Casual Listener
1249 Views
2 replies
1 likes
PlanPremiumCountryRussiaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueI don't know why it happens but sometimes status bar inside the app just froze and even though music keep playing in status bar displays one song and the same tim...
Plan Premium Country Russia Device Huawei P20 Pro Operating System Android My Question or Issue I don't know why it happens but sometimes status bar inside the app just froze and eve...
Spotify Legend
987 Views
1 replies
0 likes
PlanPremiumCountryUkraineDeviceasus zenfone 6Operating SystemAndroid My Question or IssueAdter importing 2500 tracks its not loading in app. From web all is ok
Plan Premium Country Ukraine Device asus zenfone 6 Operating System Android My Question or Issue Adter importing 2500 tracks its not loading in app. From web all is ok
Spotify Legend
634 Views
1 replies
0 likes
PlanFreeCountryUSDeviceLG V30+Operating SystemAndroid My Question or IssueHi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mobile compare to when I'm in desktop. There's only an option to play songs individual...
Plan Free Country US Device LG V30+ Operating System Android My Question or Issue Hi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mob...
Spotify Legend
587 Views
1 replies
0 likes
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the internet' something amongst these lines. I'm online, so ...
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the inter...
Spotify Legend
832 Views
1 replies
0 likes
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well.I try to fix it with everything possible solution (Reinstall, delete cache, manufactured my phone), but it still crash again. PlanF...
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well. I try to fix it with everything possible solution (Reinstall, delete cache, ma...
Spotify Legend
1105 Views
1 replies
1 likes
PlanPremiumCountryRussia Device(Samsung A50)Operating System(Android 9) Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - another icon. Why and how I can get back my like icon to like faster?
Plan Premium Country Russia Device (Samsung A50) Operating System (Android 9) Hello everyone, my issue is I have missing the like icon and now I see on the like icons place - ...
Spotify Legend
1178 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid1 1 (with latest updates) My Question or IssueI recently bought a set of Airpods Pros and have had a lot of trouble using them with spotify. If I press play on the airpods, the music wil...
Plan Premium Country USA Device Google Pixel 4 Operating System Android1 1 (with latest updates) My Question or Issue I recently bought a set of Airpods Pros and have had a lot of tr...
Spotify Legend
1960 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceOppo Find X2 ProOperating SystemAndroid 10 Color OS 7.1 My Question or IssueWhen using the app and the connection in the sonos app the song that is showing as playing does not match the actual song. I can control the ...
Plan Family Premium Country UK Device Oppo Find X2 Pro Operating System Android 10 Color OS 7.1 My Question or Issue When using the app and the connection in the sonos app the song t...
Spotify Legend
1109 Views
4 replies
2 likes
Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it doesn't change.It does not matter if I want to shuffle the whole Pla...
Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it d...
631 Views
0 replies
0 likes
PlanPremium Country Lithuania DeviceBMW Android multimedia Operating SystemAndroid 9 My Question or IssueHello, I'm not connecting spotify via bluetooth I installed it to BMW android multimedia and design was changed to not comfortable (song and butt...
Plan Premium Country Lithuania Device BMW Android multimedia Operating System Android 9 My Question or Issue Hello, I'm not connecting spotify via bluet...
Regular
6716 Views
10 replies
0 likes
PlanPremiumCountryMéxixo DevicePixel 3a XLOperating SystemAndroid 11 My Question or IssueI have problems since I updated my Pixel 3a XL to the Android 11 OS. When I am in my car listening to spotify through bluetooth, the streaming gets intermittent....
Plan Premium Country Méxixo Device Pixel 3a XL Operating System Android 11 My Question or Issue I have problems since I updated my Pixel 3a XL to the Android 11 OS. W...
Spotify Legend
1256 Views
1 replies
1 likes
PlanPremiumCountryColombiaDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueSpotify isn't showing any info whenever I open an artist in my library neither search, I can look for songs and play them one by one but not allowed to play my l...
Plan Premium Country Colombia Device Moto E4 Operating System Android 7.1.1 My Question or Issue Spotify isn't showing any info whenever I open an artist in my library neither search...
Spotify Legend
635 Views
1 replies
0 likes
PlanPremium CountryGermany DeviceSamsung Galaxy S20+ My Question or IssueI can't play some of my local Files in Playlists on my Smartphone. I've added an Album into my Playlist and of course downloaded it so I can listen to it on this device but 2 So...
Plan Premium Country Germany Device Samsung Galaxy S20+ My Question or Issue I can't play some of my local Files in Playlists on my Smartphone. I've added an Album in...
Spotify Legend
708 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung galaxy s20 ultraOperating SystemAndroid 11 My Question or IssueWhen I play a song every thing is normal .but when i stop the song and close my tabs and start the app again , the song doesnt play untill i hit the next...
Plan Premium Country US Device Samsung galaxy s20 ultra Operating System Android 11 My Question or Issue When I play a song every thing is normal .but when i stop the s...
Moderator
539 Views
1 replies
0 likes
App Version8.5.78.909PlanPremiumCountryU.S.A.DeviceLG G8X ThinQOperating SystemAndroid 10 My Question or IssueEvery time I click an Artist or Album from the main page."Sorry, something went wrong. That didn't work. Please have another go." If I searc...
App Version 8.5.78.909 Plan Premium Country U.S.A. Device LG G8X ThinQ Operating System Android 10 My Question or Issue Every time I click an Artist or Album from the main page. "...
Spotify Legend
871 Views
2 replies
1 likes
