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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846794 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846794 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16054 Views
  • 3 replies
  • 0 likes
  • 16054 Views
  • 3 replies
  • 0 likes

Superuser Contribution suggest playlists when adding a song to a playlist

Hi Guys, When I add a song to a playlist on android, I often have to navigate a bit through folders to get to the playlist I want. When adding a couple of songs this can become quite tedious. So I figured, how great would it be if, when adding a song...

  • Newbie
  • Hi Guys,   When I add a song to a playlist on android, I often have to navigate a bit through folders to get to the playlist I want. When adding a couple of songs this can become quite tedious...
  • Petya
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Cannot Sync/Download Local Files on Phone

Yesterday, I was able to play my sycned offline songs without any issues.Today as I use the app, all of my local songs are now greyed out and are unable to be played on mobile anymore. I tried re-downloading my songs, but when I set the slider to Dow...

  • Casual Listener
  • Yesterday, I was able to play my sycned offline songs without any issues. Today as I use the app, all of my local songs are now greyed out and are unable to be played on mobile anymore.  I tri...
  • l3ml
  • Casual Listener
  • 2386 Views
  • 3 replies
  • 0 likes
  • 2386 Views
  • 3 replies
  • 0 likes

Spotify unpauses by accident

PlanPremiumDeviceBlackberry Key2Operating SystemAndroid Oreo I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key" that I programmed with a 3rd party app (Button Mapper) to work as su...

  • Music Fan
  • Plan Premium Device Blackberry Key2 Operating System Android Oreo   I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S9Operating SystemAndroid version 9 My Question or IssueWhen my screen is off, there is a very random and unpredictable issue where the music suddenly stops playing. Generally it doesn't restart until...

  • Visitor
  • Plan Premium Country Switzerland Device Samsung Galaxy S9 Operating System Android version 9   My Question or Issue When my screen is off, there is a very random and unpredictable issu...
  • pisuicas
  • Casual Listener
  • 7631 Views
  • 15 replies
  • 3 likes
  • 7631 Views
  • 15 replies
  • 3 likes

Solved!! Saving an album doesnt add to my library.

Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually like each song for them to be in there. Anyone have a...

  • Newbie
  • Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually li...
  • Emilia_8
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Menu Option disappeared with recent update?

PlanPremium CountryNew Zealand DeviceSamsung Galaxy S8 Operating SystemOne UI Android Version 9 My Question or Issue Spotify seems to have eradicated the playlist menu option with the recent update for Android. It doesn't show up on Your Library, or ...

  • Casual Listener
  • Plan Premium   Country New Zealand   Device Samsung Galaxy S8   Operating System One UI Android Version 9   My Question or Issue   Spotify seems to have eradica...
  • jclark_musician
  • Casual Listener
  • 433 Views
  • 4 replies
  • 2 likes
  • Playlists
  • 433 Views
  • 4 replies
  • 2 likes

Superuser Contribution Lieder werden selbstständig übersprungen

Seit dem letzten Update werden Songs in der Playlist übersprungen. Ich habe schon Cache gelöscht und die Spotify app neu Installiert, nur das hat nichts gebracht. Es werden immer Songs übersprungen.

  • Regular
  •   Seit dem letzten Update werden Songs in der Playlist übersprungen. Ich habe schon Cache gelöscht und die Spotify app neu Installiert, nur das hat nichts gebracht. Es werden immer Songs übersp...
  • marcelbuslay
  • Regular
  • 7586 Views
  • 9 replies
  • 2 likes
  • 7586 Views
  • 9 replies
  • 2 likes

Superuser Contribution I can't share the music i has listen to Instagram stories

PlanPremium to StudentsCountryBrazilDevice(Motorola Moto G5S)Operating System(Android 8.1.0) My Question or Issue Don't appears the button to share the music on Instagram stories, what's happening? below one photo that discription my issue.Thanks in ...

  • Visitor
  • Plan Premium to Students Country Brazil Device (Motorola Moto G5S) Operating System (Android 8.1.0)   My Question or Issue   Don't appears the button to share the music on Instag...
  • Daisy
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to send just a clip of a song via text

PlanPremiumCountryUSADeviceSamsung Galaxy 8 PlusOperating SystemAndroid My Question or IssueHow can I text just a 20- 40 second clip from a song?

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 8 Plus Operating System Android   My Question or Issue How can I text just a 20- 40 second clip from a song?
  • Peter
  • Spotify Legend
  • 6654 Views
  • 1 replies
  • 2 likes
  • 6654 Views
  • 1 replies
  • 2 likes

Superuser Contribution Mixtapes won't refresh

PlanFreeDeviceHuawei P20My Question or IssueHello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months ago. I tried logging out, restarting my device, deleting the app and reinstal...

  • Visitor
  •   Plan Free Device Huawei P20 My Question or Issue Hello,  I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months a...
  • Peter
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 1 likes
  • mixtape
  • 273 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists constantly redownloading

I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't notice that it's happening, so if I leave a spot with ...

  • Visitor
  • I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't not...
  • Peter
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won't download from my local files folder.

Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download! It happens on both my desktop and my laptop. And when I check the download box, then uncheck it sometimes the...

  • Visitor
  • Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download!   It happens on both my desktop and my laptop.&nbsp...
  • Peter
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes to Sorting/Filtering Playlist From Recent Update

PlanFamily Premium Country USA DeviceSamsung 9 Operating SystemAndroid Oreo My Question or IssueWhat was the logic for changing the sorting/filtering mechanism for playlists? Why fix something that isn't broken? The old mechanism worked just fine and...

  • Casual Listener
  • Plan Family Premium   Country  USA   Device Samsung 9   Operating System Android Oreo   My Question or Issue What was the logic for changing the sorting/fil...
  • Peter
  • Spotify Legend
  • 745 Views
  • 5 replies
  • 7 likes
  • 745 Views
  • 5 replies
  • 7 likes

Superuser Contribution Android Auto Not playing playlist in the defined order.

PlanPremium CountryAustralia DeviceSamsung Galaxy S8 Car2017 Subaru Impreza Operating SystemWindows 10 My Question or IssueThis is a problem I have had for a long time and it is constantly irritating me. Its not too major but its still worth making a...

20190916_081734.jpg Screenshot_20190916-081746_Spotify.jpg
  • Visitor
  • Plan Premium   Country Australia   Device Samsung Galaxy S8   Car 2017 Subaru Impreza   Operating System Windows 10   My Question or Issue This is a problem...
  • Peter
  • Spotify Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • android auto
    playlist order
    Samsung GS8
    wrong playlist order
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play without wifii

I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made sure it was connected to mobile data even the backg...

  • Visitor
  • I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made ...
  • Daisy
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download on my android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have twice managed to download my music onto my android CAT phone, both times the music the...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Petya
  • Community Legend
  • 269 Views
  • 3 replies
  • 1 likes
  • 269 Views
  • 3 replies
  • 1 likes

Superuser Contribution OnePlus 7 Pro No Track Listing In Car.

PlanPremiumCountryUSA Device(OnePlus 7 Pro)Operating System(Android Pie, Oxygen OS) My Question or IssueI recently upgraded my phone to the OnePlus 7 Pro. I previously had a Samsung Galaxy 7. When using Spotify on my previous phone I've encountered n...

  • Casual Listener
  • Plan Premium Country USA   Device (OnePlus 7 Pro) Operating System (Android Pie, Oxygen OS)   My Question or Issue I recently upgraded my phone to the OnePlus 7 Pro. I previously...
  • Swenrettel
  • Visitor
  • 2586 Views
  • 10 replies
  • 3 likes
  • 2586 Views
  • 10 replies
  • 3 likes

I wish there was a way for us to express our frustration at some of the changes that are introduced

I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you and rip user behaviour away. The only way we can expr...

  • Regular
  • I'm not really looking for a solution, because I know there isn't any. But it's very disempowering to suddenly have an app that you pay for and use on a very regular basis to change underneath you an...
  • Ryandandurand87
  • Newbie
  • 343 Views
  • 2 replies
  • 2 likes
  • 343 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Cant use my spotify premium - google smart lock blocks spotify starting

My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium). Now, if she opens spotify, a few seconds later, some sort of weird smart lock messages pops up, and closes spotify app down...

  • Regular
  • My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium).  Now, if she opens spotify, a few seconds later, some sort of weird...
  • laciepalmer
  • Visitor
  • 203183 Views
  • 50 replies
  • 15 likes
  • 203183 Views
  • 50 replies
  • 15 likes

Solved!! Headphones skipping two songs at a time when display is off

I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes playing a split-second of that track. I've tested wi...

  • Music Fan
  • I'm currently using a Nokia 6.1 with apple earphones. When using Spotify, if I double tap the middle button while the display is off, Spotify will skip the current track AND the next one, sometimes p...
  • Cosmo_Kane
  • Music Fan
  • 2030 Views
  • 4 replies
  • 1 likes
  • 2030 Views
  • 4 replies
  • 1 likes