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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5783 Views

0 replies

7 likes

  • 5783 Views
  • 0 replies
  • 7 likes

Superuser Contribution Music stream stops with some songs

PlanPremiumCountrySpainDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueI play the Daily mix 1 list and some of the songs are not played. They start playing but never pass second 0 staying on play mode. As a result, the music s...

Visitor

  Plan Premium Country Spain Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue I play the Daily mix 1 list and some of the songs are not played. ...

Ivan

Spotify Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming to Chromcast - shuts down with no reason

Hello,I recently upgraded my Spotify to premium as I purchased new Chromcast 3 and use it with an amplifier and good l stereo speakers. Unfortunately, when listening after few minutes Spotify stops playing and stops streaming to Chromecast. It's very...

Visitor

Hello, I recently upgraded my Spotify to premium as I purchased new Chromcast 3 and use it with an amplifier and good l stereo speakers. Unfortunately, when listening after few minutes Spotify stops...

Ivan

Spotify Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compatibility with OnePlus 6T

Hello, I just Hard rested my device and as I was restoring my apps, all succeeded except Spotify. I'm using OnePlus 6T. The device is running OxygenOS 10.3.3 on top of Android 10.

Visitor

Hello, I just Hard rested my device and as I was restoring my apps, all succeeded except Spotify. I'm using OnePlus 6T. The device is running OxygenOS  10.3.3 on top of Android 10. 

Elena

Moderator

1115 Views

1 replies

0 likes

compatibility
OnePlus 6t
  • 1115 Views
  • 1 replies
  • 0 likes

Spotify Drop outs Streaming via Wireless speakers, Android and Windows 10

PlanPremiumCountryUKDeviceAndroid Phone and WIndows 10 LaptopOperating SystemAndroid 10 Kirin Processor 8.0 GB RAM 160GB storageWindows 10 1909 16GB RAM, SSD disk My Question or Issue:Streaming Spotify, Wired and Wireless, from either the Android Pho...

Casual Listener

Plan Premium Country UK Device Android Phone and WIndows 10 Laptop Operating System Android 10  Kirin Processor 8.0 GB RAM 160GB storage Windows 10 1909 16GB RAM, SSD disk   My Qu...

Shydally_Spot

Casual Listener

875 Views

1 replies

0 likes

Drop Outs
freezes
pause
  • 875 Views
  • 1 replies
  • 0 likes

It doesn't plays songs and doesn't downloads them too. Just a few and very randomly.

PlanPremiumCountry DeviceSamsung J7 NeoOperating SystemAndroid My Question or IssueA few days ago, i tried to download a song but it didn't work. I leave it in the Like songs playlist where it should download sooner or later. Today i saw that i wasn'...

Visitor

Plan Premium Country   Device Samsung J7 Neo Operating System Android   My Question or Issue A few days ago, i tried to download a song but it didn't work. I leave it in the Like ...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with Connection Confusion between Active2 Watch, Galaxy S20+, and Spotify

PlanPremiumCountryUnited StatesDeviceGalaxy S20 Plus & Active2 Watch Operating System(Android) My Question or Issue So I had to replace my iPhone and Series 4 iWatch, which I replaced with a Galaxy S20+ and Active2 watch with LTE. At first I thought ...

Visitor

Plan Premium Country United States Device Galaxy S20 Plus & Active2 Watch   Operating System (Android)   My Question or Issue  So I had to replace my iPhone and Series 4...

Elena

Moderator

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Spotify won't stop adding songs to my playlist; they're all terrible

PlanFreeMy Question or IssueMy playlist contains 16 songs. Weak, i know, but that's not the issue. The problem is that Spotify keeps adding songs to it and they don't show up in the "We Added:" section anymore, music just begins to play instead of th...

Visitor

Plan Free My Question or Issue My playlist contains 16 songs. Weak, i know, but that's not the issue. The problem is that Spotify keeps adding songs to it and they don't show up in the "We Added:"...

538 Views

0 replies

0 likes

  • 538 Views
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Superuser Contribution Playlist

Bonjour, je voudrais supprimé tous mes titres likés. Comment faire?France

Casual Listener

Bonjour, je voudrais supprimé tous mes titres likés. Comment faire? France

Ivan

Spotify Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Internet connection not available

Plan- PremiumCountry- IndiaDevice- Oneplus 7TOperating System- Android 10 Spotify says my internet connection is not available. While rest all apps are working absolutely fine. I tried switching to my WiFi as well as different hotspots and my mobile ...

Visitor

  Plan- Premium Country- India Device- Oneplus 7T Operating System- Android 10   Spotify says my internet connection is not available. While rest all apps are working absolutely fine....

Ivan

Spotify Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto download/remove podcast episodes?

Hello, new to Spotify. Is there an option for the app to auto download new podcast episodes, as well as auto removing played episodes ?

Casual Listener

Hello, new to Spotify.  Is there an option for the app to auto download new podcast episodes, as well as auto removing played episodes ?

Petro86

Regular

53066 Views

53 replies

123 likes

  • 53066 Views
  • 53 replies
  • 123 likes

Adding shared songs to queue

PlanPremiumCountryPoland Operating SystemAndroid 9 My Question or IssueHi! Is there any way to add the song that someone shared with you through for example Messenger to queue, or only show it in search results other than searching it by title manual...

Visitor

Plan Premium Country Poland   Operating System Android 9   My Question or Issue Hi! Is there any way to add the song that someone shared with you through for example Messenger to q...

488 Views

0 replies

0 likes

  • 488 Views
  • 0 replies
  • 0 likes

App keeps switching memory devices to my phone Samsung A5

PlanPremiumCountry Canada Device Samsung A5 Operating SystemAndroid My Question or IssueI have followed all the steps from previous posts. cleared cache.. mounted memory card.. formatted and started all over.. nothing seems to stop it. you really nee...

Regular

Plan Premium Country Canada   Device  Samsung A5   Operating System Android   My Question or Issue I have followed all the steps from previous posts. cleared cache.....

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Reseting of play List

PlanFreeCountryIndiaDeviceOne plus 6Operating SystemAndroid Pie IssueHi Good DayWhen selecting a playlist I can see that the playlist has a pause button (The green text view that says pause/play at the start of the playlist). On playing a random song...

Visitor

  Plan Free Country India Device One plus 6 Operating System Android Pie    Issue Hi Good Day When selecting a playlist I can see that the playlist has a pause button (The ...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Playback stops exactly after 10 mins (meditation track) of a downloaded song

PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating System Android Oreo My Question or IssueI have some downloaded longer tracks that I'm trying to listen to on airplane mode. Every time playback stops after 10 mins. I make sure I have the app on...

Visitor

  Plan Premium Country USA Device Samsung Galaxy S10e Operating System  Android Oreo   My Question or Issue I have some downloaded longer tracks that I'm trying to list...

305 Views

0 replies

1 likes

  • 305 Views
  • 0 replies
  • 1 likes

spotify is currently set to off line

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuespotify is currently set to off line ??? cant seem to get back on line

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue spotify...

Nico

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Android app lacks basic features

PlanPremiumCountryNetherlandsDeviceOnePlus 7 ProOperating SystemAndroid 10 My Question or IssueThe Android app lacks basic features present on other platforms. I have used an iPhone for the past couple of years and when I made the switch to Android, ...

Music Fan

Plan Premium Country Netherlands Device OnePlus 7 Pro Operating System Android 10   My Question or Issue The Android app lacks basic features present on other platforms. I have used an...

MattSuda

Spotify Star

1083 Views

2 replies

1 likes

Android
Android App
  • 1083 Views
  • 2 replies
  • 1 likes

Superuser Contribution Explicit content filter not working

PlanFamilyCountryUnited KingdomDeviceSamsung Galaxy S8 and Bowers & Wilkins Formation FlexOperating SystemAndroid My Question or IssueIn the last week or so, the explicit content filter has stopped working. The setting is off to block explicit conten...

Regular

Plan Family Country United Kingdom Device Samsung Galaxy S8 and Bowers & Wilkins Formation Flex Operating System Android   My Question or Issue In the last week or so, the explicit...

ehigginsfreese

Visitor

13675 Views

31 replies

7 likes

Explicit
swearing
  • 13675 Views
  • 31 replies
  • 7 likes

Pausing randomly on Android

I am from Australia running Android 10.0 on a Samsung Galaxy S9+. The music randomly stops - with the phone locked or unlocked - but the symbol doesn't change from a pause to a play sign. I tap the "pause" symbol and the music will begin playing agai...

Newbie

I am from Australia running Android 10.0 on a Samsung Galaxy S9+. The music randomly stops - with the phone locked or unlocked - but the symbol doesn't change from a pause to a play sign. I tap the "...

NikkiMac

Visitor

579 Views

1 replies

1 likes

  • 579 Views
  • 1 replies
  • 1 likes

Waiting to download issue-Moto G7

PlanFree/PremiumCountryEcuadorDeviceMoto G7Operating SystemAndroid 9 My Question or IssueI have succesfully created a playlist on my Aspire V15 laptop downloaded from local files. There is a green arrow that says it's downloaded. My phone is on the s...

Casual Listener

Plan Free/Premium Country Ecuador Device Moto G7 Operating System Android 9   My Question or Issue I have succesfully created a playlist on my Aspire V15 laptop downloaded from local f...

DannyD121

Casual Listener

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Downloaded songs don't play offline in poor connections.

I don't know if it's a issue or it designed to work in this way.Where i live, it's common stay hooked up in a poor connection. I use the premium version and i have downloaded my favorite songs.And with the poor connection the problems start.If you ha...

Visitor

I don't know if it's a issue or it designed to work in this way. Where i live, it's common stay hooked up in a poor connection. I use the premium version and i have downloaded my favorite songs. An...

599 Views

0 replies

1 likes

Issue playing songs
  • 599 Views
  • 0 replies
  • 1 likes