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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1017 Views
  • 0 replies
  • 4 likes

Headphones Skop Shortcut No Longer Working

As of today the skop shortcut for headphones (two button presses) no longer works. Someimtes one press pauses a song, but not like it's supposed to.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS ...

  • Visitor
  • As of today the skop shortcut for headphones (two button presses) no longer works. Someimtes one press pauses a song, but not like it's supposed to. Plan Free/Premium Country   Device (iPh...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Spotify error Not connected to the Internet

I´m a premium member. I´ve changed my mobile and the new one is a Xiaomi Redmi Note 8. The only problem I´ve found until now is that when I try to find an artist or songs an eeror message appears saying that "You have not connection, try again" but I...

  • Visitor
  • I´m a premium member. I´ve changed my mobile and the new one is a Xiaomi Redmi Note 8. The only problem I´ve found until now is that when I try to find an artist or songs an eeror message appears say...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Conexiones de Spotify

Cuando conecto mi Samsung galaxy watch active a mi Xiaomi note 9, me queda una notificación en barra que dice Conexiones de Spotify. La cuál me prohíbe de quitarla y además de lograr usar Spotify offline en el reloj

  • Visitor
  • Cuando conecto mi Samsung galaxy watch active a mi Xiaomi note 9, me queda una notificación en barra que dice Conexiones de Spotify. La cuál me prohíbe de quitarla y además de lograr usar Spotify off...
  • 359 Views
  • 0 replies
  • 0 likes
  • Galaxy Watch
  • 359 Views
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  • 0 likes

Spotify has started playing a random playlist (Sleep) at 9pm every evening.

PlanPremiumCountryUKDeviceSamsung S20+Operating SystemAndroid 10 My Question or IssueFor the last week Spotify has started playing a random playlist (Sleep) at 9pm every evening. I haven't subscribed to the playlist and have never used sleep mode. I ...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S20+ Operating System Android 10   My Question or Issue For the last week Spotify has started playing a random playlist (Sleep) at 9pm every...
  • dinomight
  • Spotify Star
  • 1402 Views
  • 3 replies
  • 0 likes
  • 1402 Views
  • 3 replies
  • 0 likes

Local Files not available on Android.

(I'll try to explain the best I can but I'm french and I might make some mistakes)So, I've seen this issue many, many times in many, many different topics, and yet no solutions.My problem is that I can't synchronize local files from my computer to my...

  • Visitor
  • (I'll try to explain the best I can but I'm french and I might make some mistakes) So, I've seen this issue many, many times in many, many different topics, and yet no solutions. My problem is that...
  • Crazy-Maisy
  • Roadie
  • 443 Views
  • 1 replies
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  • 443 Views
  • 1 replies
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Superuser Contribution Pick and play playlists suddenly shuffle play only

PlanFreeCountryU.S.A.DeviceSamsung Galaxy S20 All of my "pick and play" playlists (daily mixes, summer rewind, etc.) have suddenly reverted back to shuffle play only as of Aug. 20th. This has happened previously but was fixable by simply quitting and...

  • Casual Listener
  • Plan Free Country U.S.A. Device Samsung Galaxy S20   All of my "pick and play" playlists (daily mixes, summer rewind, etc.) have suddenly reverted back to shuffle play only as of Aug. 20t...
  • irene135
  • Casual Listener
  • 1705 Views
  • 2 replies
  • 0 likes
  • Android
    Daily Mixes
    Free
    Mobile
  • 1705 Views
  • 2 replies
  • 0 likes

suggested songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android OreoI am so annoyed, every single time I olay my liked songs, it plays suggested songs even after I deleted them, can we get a setting t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo I am so annoyed, every single time I olay my liked songs, it...
  • 328 Views
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  • Yes
  • 328 Views
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Download or Bluetooth car radio

PlanPremiumCountryNetherlandsDeviceHuawei Mate 20, Junsun Suzuki Swift Android radio.Operating SystemPhone: Android 10, Radio: Android 9 My Question or Issue Hello everyone, IssueI recently installed Spotify onto my android radio. I started downloadi...

  • Visitor
  • Plan Premium Country Netherlands Device Huawei Mate 20, Junsun Suzuki Swift Android radio. Operating System Phone: Android 10,  Radio: Android 9   My Question or Issue   Hel...
  • 432 Views
  • 0 replies
  • 0 likes
  • bluetooth
    car radio
  • 432 Views
  • 0 replies
  • 0 likes

Behind the lyrics feature not working

PlanPremiumCountryIndiaDeviceOnePlus 7tOperating SystemAndroid 10 My Question or IssueBehind the lyrics feature is not working on my account. I tried it on several cellphones. It is working on other people's account but when I login with mine there's...

  • Visitor
  • Plan Premium Country India Device OnePlus 7t Operating System Android 10   My Question or Issue Behind the lyrics feature is not working on my account. I tried it on several cellphones...
  • 273 Views
  • 0 replies
  • 2 likes
  • 273 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Playlist and Settings menu missing

PlanPremiumCountry CanadaDeviceSamsung S10 Operating SystemAndroid Oreo My Question or IssueMy playlist and settings menu are missing on the android phone, but show up whe. I look at the same account on a laptopNot sure how to resolve this

  • Regular
  • Plan Premium Country  Canada Device Samsung S10   Operating System Android Oreo   My Question or Issue My playlist and settings menu are missing on the android phone,...
  • Ivan
  • Spotify Legend
  • 1672 Views
  • 1 replies
  • 0 likes
  • 1672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify search function stops working constantly

PlanPremiumCountryCanadaDeviceSamsung Galaxy J3 PrimeOperating SystemAndroid 7.0My Question or IssueAs of late, my Spotify premium account stops allowing me to use the search function. I have reinstalled the application several times in order for the...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy J3 Prime Operating System Android 7.0 My Question or Issue As of late, my Spotify premium account stops allowing me to use the searc...
  • Alex
  • Spotify Legend
  • 1282 Views
  • 7 replies
  • 1 likes
  • 1282 Views
  • 7 replies
  • 1 likes

My followers count wont update

I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My username is Polishaxe0. I am an artist.

  • Visitor
  • I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My user...
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  • 633 Views
  • 0 replies
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Superuser Contribution Artists page make the app crash.

PlanPremiumCountryHungaryDeviceSamsung Galaxy A8 2018Operating SystemAndroid 9.0 My Question or IssueWhenever i try to open an artists page, tha app keep crashing. Reinstal, cache delete and things like that dosent help solve the problem.

  • Visitor
  • Plan Premium Country Hungary Device Samsung Galaxy A8 2018 Operating System Android 9.0   My Question or Issue Whenever i try to open an artists page, tha app keep crashing. Reinstal, ...
  • Ivan
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 1 likes
  • 522 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle play in Premium account

Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order .My Spotify software is up to date on my Android.

  • Visitor
  • Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order . My Spotify software i...
  • Mihail
  • Spotify Legend
  • 737 Views
  • 4 replies
  • 0 likes
  • playlist order
  • 737 Views
  • 4 replies
  • 0 likes

Can't log in to Spotify App after reinstall (before it was freezing on settings)

PlanPremiumCountryGermanyDeviceXiaomi Mi 9Operating SystemAndroid 10, MIUI 12 My Question My problem is, that spotify doesn't even start any more. I have reinstalled Spotify, because I couldn't access the Settings menu any more. I was freezing every ...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Mi 9 Operating System Android 10, MIUI 12   My Question  My problem is, that spotify doesn't even start any more. I have reinstalled Spo...
  • 211 Views
  • 0 replies
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  • 211 Views
  • 0 replies
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the lyrics do not appear

PlanPremiumCountryArgentinaDeviceLG Q6 AlphaOperating SystemAndroid My Question I have 2 accounts. One starting session with my email and another with Facebook. by logging in with facebook I can access the lyrics section in the player and with my ema...

  • Visitor
  • Plan Premium Country Argentina Device LG Q6 Alpha Operating System Android   My Question  I have 2 accounts. One starting session with my email and another with Facebook. by loggi...
  • 704 Views
  • 0 replies
  • 12 likes
  • 704 Views
  • 0 replies
  • 12 likes

Available devices don't show up

I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds. PlanPremium DeviceRedmi Note 9 Pro, Soundpeats Trueengine SE Operating...

  • Visitor
  • I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds.    Plan...
  • 178 Views
  • 0 replies
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  • 178 Views
  • 0 replies
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artist pages not loading on android app

PlanFreeCountryUnited KingdomDeviceHP ChromebookOperating SystemChrome OS My Question or IssueOn my android app whenever I try to open an artist page it says "something went wrong - try again". It makes the app somewhat unusable, is there a fix?

  • Regular
  • Plan Free Country United Kingdom Device HP Chromebook Operating System Chrome OS   My Question or Issue On my android app whenever I try to open an artist page it says "something went ...
  • Billy-J
  • Spotify Star
  • 801 Views
  • 10 replies
  • 0 likes
  • 801 Views
  • 10 replies
  • 0 likes

Liked songs disapeared

PlanFreeCountryFranceDeviceXiaomi mi 9 seOperating SystemAndroid My Question or IssueI just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded the app and connected to my account, and surprise ! All the songs that i have liked...

  • Visitor
  •   Plan Free Country France Device Xiaomi mi 9 se Operating System Android   My Question or Issue I just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded...
  • AdamDamon
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Pre-installed Spotify refuses to store music on SD card

PlanPremium FamilyCountryUKDeviceSony Xperia XA1 UltraOperating SystemAndroid 8.0.0(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDespite selecting SD card as storage from the settings, Spotify stubbornly insists on downloading music str...

  • Newbie
  • Plan Premium Family Country UK Device Sony Xperia XA1 Ultra Operating System Android 8.0.0 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Despite selecting SD car...
  • 323 Views
  • 0 replies
  • 0 likes
  • SD-card
  • 323 Views
  • 0 replies
  • 0 likes