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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6334 Views

0 replies

7 likes

  • 6334 Views
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  • 7 likes

Liked music auto shuffles

Premium Account CountryMexico DeviceSamsung J7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm a Premium User and always have shuffle turned off, Automix option too, well when i play my liked playlist everything plays as...

Visitor

  Premium Account  Country Mexico  Device Samsung J7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Im a Premium User and always ha...

238 Views

0 replies

0 likes

  • 238 Views
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always the same songs from playlist

PlanFreeCountryGermanyDeviceSamsung A6Operating SystemAndroidHi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs. Even if I add new songs to the list it always plays the same songs. Even in ...

Visitor

Plan Free Country Germany Device Samsung A6 Operating System Android Hi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs.  Eve...

192 Views

0 replies

0 likes

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Log in problem and playback problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was having an issue that spotify would stop during a song, sometimes after 1 song sometimes...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was ...

327 Views

0 replies

0 likes

internet connection
playback
  • 327 Views
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Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe need an update that we can do local files directly on mobile phones and tablets instead of...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We need...

245 Views

0 replies

0 likes

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Everytime i pause spotify it restarts

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueEverytime I pause the app through the music control or if I play a video or a sound on another app that pauses spotify, the spotify app/music contr...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Everytime I pause the app through the music control or if I play a...

344 Views

0 replies

0 likes

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Superuser Contribution Slow App

Hello! I have been using my Spotify app for a few years now. I have an android Huawei device and it works perfectly fine, except for my Spotify App. We use a Spotify premium Family membership with the 4 of us and for everyone in my family it works gr...

Visitor

Hello!  I have been using my Spotify app for a few years now. I have an android Huawei device and it works perfectly fine, except for my Spotify App. We use a Spotify premium Family membership ...

nerfherder492

Visitor

6691 Views

6 replies

11 likes

  • 6691 Views
  • 6 replies
  • 11 likes

No puedo escuchar música mientras estoy en llamada

PlanPremiumCountryColombiaDeviceHuawei P30 LiteOperating SystemAndroidMy Question or IssueLo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras una actualización de hace algunos días, ahora cuando voy a reproducir u...

Newbie

Plan Premium Country Colombia Device Huawei P30 Lite Operating System Android My Question or Issue Lo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras u...

mercury11

Visitor

13604 Views

4 replies

6 likes

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Solved!!Superuser Contribution Frais innatendus

Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle

Visitor

Bonjour..   J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free .   Isabelle  

Ivan

Spotify Legend

610 Views

1 replies

0 likes

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Superuser Contribution I can't see the "EDIT PROFILE" button on my mobile app underneath my name.

Premium (Family Plan), Samsung Galaxy 8Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only saw "Find Friends". I tapped the "Find Friends" butt...

Visitor

Premium (Family Plan), Samsung Galaxy 8 Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only...

Ivan

Spotify Legend

5900 Views

1 replies

1 likes

app issue
Technical Error
  • 5900 Views
  • 1 replies
  • 1 likes

My Duo can´t download songs

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear. PlanPremium DuoCountryPanamáDeviceI have a Huawei Y6 2...

Visitor

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear...

1729 Views

0 replies

2 likes

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Bluetooth audio stops working after a couple of seconds - works in other apps

PlanPremiumCountrySweden DeviceHuawei Mate 10proOperating SystemAndroid 9, Emui 9.1.0 My Question or Issue When I try to play music in my connected Bluetooth headphones audio cuts out after just a couple of seconds. Looks like song is still playing a...

Music Fan

  Plan Premium Country Sweden   Device Huawei Mate 10pro Operating System Android 9, Emui 9.1.0   My Question or Issue   When I try to play music in my connected Blue...

930 Views

0 replies

0 likes

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Superuser Contribution The infamous "Login but offline" thing again

I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out. If I try to login again I can't and I get a reminder that the app is offline (even though Username and Password are correct and...

Visitor

I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out.  If I try to login again I can't and I get a reminder that the app is ...

Elena

Moderator

361 Views

1 replies

0 likes

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  • 1 replies
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Version 8.5.56.1186 on Android 10 took away SD card support?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issueas stated in title, my app no longer shows an option to save downloaded files to the SD card, and this is a huge deal breaker for me because I have a large co...

Newbie

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue as stated in title, my app no longer shows an option to save downloaded files to t...

Jessielew

Regular

534 Views

1 replies

0 likes

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Superuser Contribution Android TV control chromecast

I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.

Regular

I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.

BurningWheels

Regular

1385 Views

6 replies

2 likes

Android TV
control
google cast
  • 1385 Views
  • 6 replies
  • 2 likes

Superuser Contribution Podcast tab not loading

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueWhen I go into the Podcast Tab under Library I see the endless green ring of doom.

Visitor

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue When I go into the Podcast Tab under Library I see the endless green ring of...

Ivan

Spotify Legend

486 Views

1 replies

1 likes

  • 486 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts on android

Hey everyone! I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever I want to play a podcast episode or even browes through differet p...

Newbie

Hey everyone!    I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever ...

Ivan

Spotify Legend

913 Views

1 replies

0 likes

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Superuser Contribution extremely slow app and downloads on huawei p20 pro

PlanPremiumCountryGermany DeviceHuawei p20 proOperating SystemAndroid9 / EMUI 9.1.0My Question or IssueI try to use spotify on huawei 20 pro. Im using it with a fast WIFI. The app reacts very slow. on every click at first a site with grayed out conte...

Casual Listener

  Plan Premium Country Germany   Device Huawei p20 pro Operating System Android9 / EMUI 9.1.0 My Question or Issue I try to use spotify on huawei 20 pro. Im using it with a fast ...

musjuwil

Casual Listener

1352 Views

3 replies

0 likes

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Superuser Contribution App keep crashing every 10 minutes

PlanPremiumCountryCzech RepublicDeviceSamsung S10, S8, Samsung tabletOperating SystemAndroid My Question or IssueHey I am having an issue since last update. My app keep crushing every 10 minutes on all my devices (phone, tablet). Same issue has my hu...

Casual Listener

Plan Premium Country Czech Republic Device Samsung S10, S8, Samsung tablet Operating System Android   My Question or Issue Hey I am having an issue since last update. My app keep crush...

Jeremy

Spotify Legend

1146 Views

5 replies

3 likes

  • 1146 Views
  • 5 replies
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Casting from tablet changed overnight.

PlanFree/PremiumCountryUnited StatesDeviceOperating System My Question or IssueWhen trying to cast Spotify from my tablet I now receive a message that it is only available to premium accounts. This change happened overnight with no warning. Thoughts?...

Visitor

Plan Free/Premium Country United States Device Operating System   My Question or Issue When trying to cast Spotify from my tablet I now receive a message that it is only available to pre...

295 Views

0 replies

0 likes

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Not able to turn off data saver

Plan: premium Version: 8.5.55.1105 Country: Sweden Phone: Huawei honor 9 Android version: 9 As you can see on the screenshot provided, the streaming quality is locked to low "until I turn off data saver". However I do not seem to have the option to t...

Newbie

Plan: premium Version: 8.5.55.1105 Country: Sweden  Phone: Huawei honor 9 Android version: 9   As you can see on the screenshot provided, the streaming quality is locked to low ...

Amay

Spotify Star

4184 Views

1 replies

0 likes

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