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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4699 Views

0 replies

6 likes

  • 4699 Views
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  • 6 likes

Messing with quality messed up songs

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

Visitor

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

user-removed

Not applicable

906 Views

2 replies

0 likes

  • 906 Views
  • 2 replies
  • 0 likes

Why can't I see the tracklists on certain albums

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not.Thank you!   

Visitor

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not. Thank you! 🙂    

376 Views

0 replies

0 likes

  • 376 Views
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Solved!!Superuser Contribution Offline Playlist for Nvidia Shield

PlanPremiumDeviceNvidia Shield Operating SystemAndroid Oreo My Question or IssueI've been using Spotify for years and was always happy with the functionality on my desktop or mobile phones. I recently purchased a nvidia shield, that is now acting as ...

Casual Listener

Plan Premium Device Nvidia Shield  Operating System Android Oreo   My Question or Issue I've been using Spotify for years and was always happy with the functionality on my desk...

Snowhecht

Casual Listener

1562 Views

2 replies

1 likes

local file
Nvidia shield
shield tv
  • 1562 Views
  • 2 replies
  • 1 likes

App started to crush after launching on Samsung Galaxy M30s

PlanPremiumCountryRussiaDeviceSamsung Galaxy M30sOperating SystemAndroid My Question or IssueToday Spotify on my Android started to crush after launching. I tried to reinstall app and reboot device, nothing works.

Casual Listener

  Plan Premium Country Russia Device Samsung Galaxy M30s Operating System Android   My Question or Issue Today Spotify on my Android started to crush after launching. I tried to ...

Aleksandr667

Casual Listener

551 Views

2 replies

0 likes

Android
App problem
Samsung Galaxy M30s
  • 551 Views
  • 2 replies
  • 0 likes

Solved!! Only playing introductions

PlanFree/PremiumCountry DeviceOnePlus 8Operating SystemAndroid Oxygen My Question or IssueAfter about 15 songs, it switches to only playing song intros (15 seconds). I have to uninstall and reinstall for it to work temporarily. Any assistance is appr...

Casual Listener

Plan Free/Premium Country   Device OnePlus 8 Operating System Android Oxygen   My Question or Issue After about 15 songs, it switches to only playing song intros (15 seconds)...

Billy-J

Spotify Star

3473 Views

5 replies

0 likes

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  • 5 replies
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Bug Artist

I accidentally clicked "do not play" and now I can't listen to the songs of that artist if I don't first deactivate this setting every time and I have to do it every time I close / reopen the application. Even when the song on the phone goes and I tr...

Casual Listener

I accidentally clicked "do not play" and now I can't listen to the songs of that artist if I don't first deactivate this setting every time and I have to do it every time I close / reopen the applica...

JDenmusic

Casual Listener

598 Views

2 replies

0 likes

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I can't follow Spotify links un Parler app.

PlanFree/PremiumCountry DeviceXiaomiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try yo follow a link to open.spotify.com from a Parley I get an error.Links are like:spotify://track/0HdPlhaH6NkJ6ARMkasWFJ?si=yJS_...

Casual Listener

Plan Free/Premium Country   Device Xiaomi Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try yo follow a link to open.spotify.com from...

Billy-J

Spotify Star

1119 Views

7 replies

0 likes

Parler
  • 1119 Views
  • 7 replies
  • 0 likes

Device not compatable

PlanFreeCountry Netherlands DeviceHuawei P smart FIG-LX1Operating SystemAndroid 9 My Question or IssueHello, i am a new user here. I just made an account and wanted to download the app but it says my device is not compatable. I tried some suggested s...

Visitor

  Plan Free Country Netherlands   Device Huawei P smart FIG-LX1 Operating System Android 9   My Question or Issue Hello, i am a new user here. I just made an account and wan...

gabeweb

Newbie

586 Views

1 replies

1 likes

  • 586 Views
  • 1 replies
  • 1 likes

Shazam can't find my playlist

Recently Shazam can't find the spotify playlist that I always use. Strangely It does find my other playlist but not the one that I always use. How can I fix this?

Casual Listener

  Recently Shazam can't find the spotify playlist that I always use. Strangely It does find my other playlist but not the one that I always use.   How can I fix this?

Bittencourt

Spotify Star

1245 Views

5 replies

1 likes

  • 1245 Views
  • 5 replies
  • 1 likes

bluetooth autoplay samsung s10+

Getting tired on spotify autoplaying everytime bluetooth is connected. how do you turn this off? samsung s10+

Casual Listener

Getting tired on spotify autoplaying everytime bluetooth is connected.       how do you turn this off?   samsung s10+

Heythatsme

Community Legend

819 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Spotify se cierra al buscar albumes, artistas y entrar a configuraciones de almacenamiento

PlanPremiumCountryMexico DeviceSony Xperia XA UltraOperating SystemAndroid 7My Question or IssueHola, desde hace un 1 mes he tenido problemas al buscar artistas, entrar a mis canciones favoritas (liked songs), buscar álbumes e intentar configurar el ...

Visitor

  Plan Premium Country Mexico  Device Sony Xperia XA Ultra Operating System Android 7 My Question or Issue Hola, desde hace un 1 mes he tenido problemas al buscar artistas, entrar...

Mario

Spotify Legend

1871 Views

1 replies

0 likes

  • 1871 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics for Hindi Songs are not working

Till yesterday, Spotify was working well lyrics for most of the song. But today morning when I tried to play the songs th lyrics were only working for English songs. I'm attaching screenshot below.PlanPremiumCountryIndiaDeviceXiaomi Redmi 6 ProOperat...

Regular

Till yesterday, Spotify was working well lyrics for most of the song. But today morning when I tried to play the songs th lyrics were only working for English songs. I'm attaching screenshot below. ...

Billy-J

Spotify Star

2327 Views

3 replies

0 likes

  • 2327 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback Quality Issue

PlanPremiumCountryUSADeviceLG G5Operating SystemAndroid IssueSo this may end up being a common issue that's just difficult to search for, let alone describe.For some reason, the audio playback on my phone will cap out at, what sounds like, "low quali...

Newbie

Plan Premium Country USA Device LG G5 Operating System Android   Issue So this may end up being a common issue that's just difficult to search for, let alone describe. For some reas...

Mario

Spotify Legend

622 Views

1 replies

0 likes

Playback Quality
  • 622 Views
  • 1 replies
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Superuser Contribution Can't add albums to playlist

PlanPremiumCountry DevicePixel 4XLOperating SystemAndroid 10 My Question or IssueI can't add full albums to playlists. This issue is supposed to be fixed per a thread from 2019, but it's still not working.

Visitor

Plan Premium Country   Device Pixel 4XL Operating System Android 10   My Question or Issue I can't add full albums to playlists. This issue is supposed to be fixed per a thread fr...

Ivan

Spotify Legend

1118 Views

1 replies

0 likes

  • 1118 Views
  • 1 replies
  • 0 likes

Liked albums not showing on mobil

PlanPremiumCountryIsraelDeviceXioami mi 9 LiteOperating SystemAndroid My Question or IssueHi,In the mobile app, I cant see al my liked albums, but the last 5 recent liked ones. On PC I can see all the albums as usual.Any fix?

Visitor

Plan Premium Country Israel Device Xioami mi 9 Lite Operating System Android   My Question or Issue Hi, In the mobile app, I cant see al my liked albums, but the last 5 recent liked o...

SoundShots

Composer

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
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Solved!!Superuser Contribution Unable to login to spotify on android app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using spotify on my iphone, which is now broken so I switched to android phone and ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...

Elena

Moderator

3444 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Spotify bluetooth / Videollamada Movil

Se puede reproducir Spotify por un parlante bluetooth y al mismo tiempo realizar una videollamada por whatsapp que se escuche por el movil? Es decir, que la musica suene por el parlante y la videollamada por el audio del telefono al mismo tiempo.

Visitor

Se puede reproducir Spotify por un parlante bluetooth y al mismo tiempo realizar una videollamada por whatsapp que se escuche por el movil?   Es decir, que la musica suene por el parlante y la...

Elena

Moderator

1989 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Log in Issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm unable to log in to Spotify App via Facebook and E-mail address. I tried to reset the pas...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm una...

Max_Thewolfy

Casual Listener

1005 Views

2 replies

1 likes

  • 1005 Views
  • 2 replies
  • 1 likes

tracks from another album when shuffling an album

PlanFreeCountryRussiaDeviceXiaom Redmi Note7Operating SystemAndroid My Question or IssueWhy, when I start listening to the artist's album, the tracks from other albums get into the playlist?

Visitor

  Plan Free Country Russia Device Xiaom Redmi Note7 Operating System Android   My Question or Issue Why, when I start listening to the artist's album, the tracks from other album...

Billy-J

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! [Premium member] Is it possible to play an album without shuffling it?

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy Note10+) My Question or IssueI know that you can turn off Shuffle once an album is already playing, but that doesn't help. The only way to play an album, is to hit the big green 'shuffle play' butt...

Visitor

Plan Premium Country United States Device (Samsung Galaxy Note10+)   My Question or Issue I know that you can turn off Shuffle once an album is already playing, but that doesn't help. Th...

Billy-J

Spotify Star

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes