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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1010 Views
  • 0 replies
  • 4 likes

Aplicacion se cierra al verificar almacenamiento

PlanFamiliarCountryColombiaDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or IssueCordial saludo, la aplicacion estaba funcionando bien pero desde hace unos dias, las canciones que tenia descargadas en la SD se cambiaban automaticamente ...

  • Visitor
  • Plan Familiar Country Colombia Device Sony Xperia L1 Operating System Android 7.0   My Question or Issue Cordial saludo, la aplicacion estaba funcionando bien pero desde hace unos dias...
  • maryad
  • Casual Listener
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Songs Stopping

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Spotity doesn't want to open some playlists and albums!

Spotify can't open the playlists and albums of an artists page but it let me open one that's not from one. I tried to reinstall the app, unistall it in the most cleanest way, but nothing. I'm using a phone with Android 6.

  • Visitor
  • Spotify can't open the playlists and albums of an artists page but it let me open one that's not from one. I tried to reinstall the app, unistall it in the most cleanest way, but nothing. I'm usi...
  • 602 Views
  • 0 replies
  • 0 likes
  • 602 Views
  • 0 replies
  • 0 likes

Erratic behaviour when using Spotify on my BMW

PlanPremiumCountryBelgiumDeviceXiaomi A3Operating SystemAndroid 10My Question or IssueSpotify is a nightmare since the 2 years I have my BMW 5-series Every time it's a guessing game : - Will it work fine ? (yes 20% of good behaviour) - Will the sound...

  • Visitor
  • Plan Premium Country Belgium Device Xiaomi A3 Operating System Android 10 My Question or Issue Spotify is a nightmare since the 2 years I have my BMW 5-series 😞 Every time it's a guessing ...
  • 488 Views
  • 0 replies
  • 0 likes
  • 488 Views
  • 0 replies
  • 0 likes

Spotify use 500 megabytes in 30 minutes

The last days spotify has used a lot of megabytes, wich did not happen before. I tried changing the streaming to normal but it didnt help. When it happend i just had bought jabra elite 65t wireless headphones. They connect with bluetooth so i cant un...

  • Newbie
  • The last days spotify has used a lot of megabytes, wich did not happen before. I tried changing the streaming to normal but it didnt help. When it happend i just had bought jabra elite 65t wireless h...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

App crashes when i open it

Have re installed app deleted all its data etc reset phone , tried everything, but for 2 days now as soon as I open the app it just closes instantly...PlanPremiumCountryNew Zealand DeviceHuaweiOperating System Android My Question or Issue app crashin...

  • Casual Listener
  • Have re installed app deleted all its data etc reset phone , tried everything, but for 2 days now as soon as I open the app it just closes instantly... Plan Premium Country New Zealand   D...
  • 386 Views
  • 0 replies
  • 0 likes
  • Android
    crashing
  • 386 Views
  • 0 replies
  • 0 likes

Radio Queue greyed out Galaxy Tab s6, viewable desktop

PlanFreeCountryCanadaDeviceSamsung Galaxy Tab s6Operating SystemAndroid 10 My Question or IssueI've noticed that the "queue" button in Spotify on my Galaxy Tab s6 is greyed out yet on the desktop (Win10) version of Spotify it's clickable just fine.Is...

  • Regular
  • Plan Free Country Canada Device Samsung Galaxy Tab s6 Operating System Android 10   My Question or Issue I've noticed that the "queue" button in Spotify on my Galaxy Tab s6 is greyed o...
  • 295 Views
  • 0 replies
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  • 295 Views
  • 0 replies
  • 0 likes

No go-to-radio-playlist function

PlanFreeCountryRussiaDeviceHonor 9 LiteOperating SystemAndroid My Question or IssueWhen I chose the playlist and go to the "three-dot" menu there's no go-to-radio-playlist function, but I have one in the desktop version on Windows 10.

  • Casual Listener
  • Plan Free Country Russia Device Honor 9 Lite Operating System Android  My Question or Issue When I chose the playlist and go to the "three-dot" menu there's no go-to-radio-playlist func...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Google alarm not working despite suggested fix

PlanFreeCountryCanadaDeviceTeracubeOperating SystemAndroid 9 My Question or IssueMy alarm is not consistently connecting to Spotify. Sometimes it works, sometimes I get a beeping alarm instead, sometimes I get silence and sleep through my "alarm", an...

  • Visitor
  • Plan Free Country Canada Device Teracube Operating System Android 9   My Question or Issue My alarm is not consistently connecting to Spotify. Sometimes it works, sometimes I get a bee...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app loading/many other issues

Hello friends,I have been having ongoing trouble with the Spotify app for about a year now that Spotify has yet to help me or get back to me about. I was run through a bunch of fixes and nothing worked. I remember at one point the app worked fine for...

  • Newbie
  • Hello friends, I have been having ongoing trouble with the Spotify app for about a year now that Spotify has yet to help me or get back to me about. I was run through a bunch of fixes and nothing ...
  • Xenia
  • Moderator
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with my App

Yesterday everything worked fine. Then while playing Music, the App crashed and I have to log in again. But when I'm trying to log in, it says me that I'm offline. I'm not offline!!! After trying the Link, it says the link is expiredAfter checking my...

  • Visitor
  •   Yesterday everything worked fine. Then while playing Music, the App crashed and I have to log in again. But when I'm trying to log in, it says me that I'm offline. I'm not offline!!! After tr...
  • Peter
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop synching play across devices

Just raising my voice trying to get you to disable automatic sync play across devices. I have one Android smartphone I'm listening pods on. I don't want that one to sync with any other device I use, I always want it to resume the last pod I listen on...

  • Regular
  • Just raising my voice trying to get you to disable automatic sync play across devices.   I have one Android smartphone I'm listening pods on. I don't want that one to sync with any other devic...
  • Xenia
  • Moderator
  • 496 Views
  • 1 replies
  • 1 likes
  • 496 Views
  • 1 replies
  • 1 likes

Solved!! Lock screen controls on Pixel 4/Android 10

I just set up my new Pixel 4 yesterday, and one thing I notice is that the Spotify widget with playback controls no longer appears on the lock screen. Now, the Pixel 4 does have the ability to use gestures (i.e. wave your hand) to skip forward or bac...

  • Regular
  • I just set up my new Pixel 4 yesterday, and one thing I notice is that the Spotify widget with playback controls no longer appears on the lock screen. Now, the Pixel 4 does have the ability to use ge...
  • greiko
  • Visitor
  • 32411 Views
  • 14 replies
  • 7 likes
  • 32411 Views
  • 14 replies
  • 7 likes

Solved!!Superuser Contribution Reinstalled app - ads still play - Premium

PlanPremiumCountryUSDevicePixel 2Operating SystemLatest Android with updates as of today. My Question or IssueStarted with free account on Android. Upgraded to Premium via PayPal. Cleared Spotify app cache and data files on my Pixel 2. Logged out. Un...

  • Visitor
  •   Plan Premium Country US Device Pixel 2 Operating System Latest Android with updates as of today.   My Question or Issue Started with free account on Android. Upgraded to Premiu...
  • Peter
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Missing Artists With Saved Tracks

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited KingdomSamsung S8Operating SystemAndroid My Question or IssueThis topic has been raised before but with no ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country United Kingdom Samsung S8 Operating System Android&...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution What does this button does?

PlanFreeCountryIndia DeviceMotorola one fusion plusOperating SystemAndroid 10 My Question or IssueWhat does the icon does in the notification bar?? I am attaching an image , which I have marked the icon. I need to know what does that switch do and di...

Screenshot_20200730-103021.png
  • Visitor
  • Plan Free Country India  Device Motorola one fusion plus Operating System Android 10   My Question or Issue What does the icon does in the notification bar?? I am attaching an ima...
  • SoundShots
  • Composer
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Hide song feature disappeared - Update

PlanPremiumCountryUKDeviceGoogle Pixel 3a XLOperating SystemAndroid v9.0 (Pie) My Question or Issue Hi there, Just following up my previous post on this subject. The hide song feature (launched in April 2020) is still missing and has been since last ...

  • Visitor
  • Plan Premium Country UK Device Google Pixel 3a XL Operating System Android v9.0 (Pie)   My Question or Issue   Hi there,    Just following up my previous post on this...
  • jesse-575
  • Regular
  • 582 Views
  • 1 replies
  • 1 likes
  • Hide song feature
  • 582 Views
  • 1 replies
  • 1 likes

Discover weekly playlist problem

PlanPremiumCountry Russia Device(Samsung Galaxy note 9)Operating System(Android Oreo) My Question or IssueI use spotify for 2 weeks. I havent got discover weekly playlist.Is it normal?I check recomendation.There are 6 mixes, release radar and repeat ...

  • Casual Listener
  •   Plan Premium Country Russia   Device (Samsung Galaxy note 9) Operating System (Android Oreo)   My Question or Issue I use spotify for 2 weeks.  I havent got dis...
  • SoundShots
  • Composer
  • 668 Views
  • 7 replies
  • 0 likes
  • 668 Views
  • 7 replies
  • 0 likes

Problems with searching album

PlanPremiumCountryGermanyDevice(Huawei Mobile, Samsung Tablet)Operating System(Android ) My Question or IssueSearching or loading albums takes an extremely long time. For example, after I have selected an artist and then want to view all of his album...

  • Visitor
  • Plan Premium Country Germany Device (Huawei Mobile, Samsung Tablet) Operating System (Android )   My Question or Issue Searching or loading albums takes an extremely long time. For exa...
  • jesu2323
  • Casual Listener
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

I don't have the lyrics option

I think there is something with my account, I already update the app. My sister has the same device and she have the lyrics. Help please PlanPremiumCountryPeru DeviceHuawei Psmart 2018Operating SystemAndroid 9 My Question or Issue

  • Visitor
  • I think there is something with my account, I already update the app. My sister has the same device and she have the lyrics. Help please 😞 Plan Premium Country Peru  Device Huawei Psmart ...
  • Billy-J
  • Spotify Star
  • 450 Views
  • 1 replies
  • 1 likes
  • lyrics
  • 450 Views
  • 1 replies
  • 1 likes