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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6898 Views

0 replies

7 likes

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Superuser Contribution offline mode: stops or pauses music

PlanPremium FamilyCountryPhilippines DeviceRedmi Note 7Operating SystemAndroid 9MIUI Global Version 11.0.5 My Question or Issue- on offline mode the music stops or pauses. sometimes just in the middle of a song (i juat started playing the playlist) o...

Visitor

Plan Premium Family Country Philippines   Device Redmi Note 7 Operating System Android 9 MIUI Global Version 11.0.5   My Question or Issue - on offline mode the music stops or p...

Ivan

Spotify Legend

1497 Views

1 replies

0 likes

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Why is searching within a playlist more complex than iOS?

DeviceGoogle Pixel 3XLOperating SystemAndroid 10 My Question or IssueHow come on iOS to search songs within a playlist you simply swipe down at the top, while on Android you need to go into the menu? Is there a way to get this shortcut on Android?

Casual Listener

Device Google Pixel 3XL Operating System Android 10   My Question or Issue How come on iOS to search songs within a playlist you simply swipe down at the top, while on Android you need to ...

339 Views

0 replies

0 likes

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Audio Fluctuations over Bluetooth

PlanFreeCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 As the title explains, every time I connect to my Bluetooth soundbar, my volume turns down for a couple seconds, then back up. I don't notice it when playing it out of my phone's s...

Visitor

Plan Free Country USA Device Samsung Galaxy S10+ Operating System Android 10   As the title explains, every time I connect to my Bluetooth soundbar, my volume turns down for a couple se...

465 Views

0 replies

0 likes

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Superuser Contribution Unable to view music videos

PlanPremium with HuluCountryUSADeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10 My Question or IssueI have already done a clean install of the app and have restarted my phone before opening the app as well. I still an unable to find any music ...

Visitor

Plan Premium with Hulu Country USA Device Samsung Galaxy S10 Plus Operating System Android 10   My Question or Issue I have already done a clean install of the app and have restarted m...

Elena

Moderator

496 Views

1 replies

0 likes

Music video
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Superuser Contribution I can't download my local file on mobile device

I created a playlist of songs I made. And then i downloaded it on my mobile phone. But it doesn't work I can't listen to music in that playlist at all. Please help me.

Visitor

I created a playlist of songs I made. And then i downloaded it on my mobile phone. But it doesn't work I can't listen to music in that playlist at all. Please help me.

Ivan

Spotify Legend

439 Views

1 replies

0 likes

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  • 1 replies
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Spotify keeps disconnecting after 30-50 seconds when casting via Google Chrome

PlanPremiumCountryNLDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify keeps disconnecting after 30-50 seconds when casting via Google Chrome. I've reinstalled Spotify after deleting all data first and that helps only once...

Visitor

  Plan Premium Country NL Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify keeps disconnecting after 30-50 seconds when casting via Google Chr...

pcope

Regular

1662 Views

5 replies

13 likes

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The playlist i created does not appears in my library

PlanPremiumCountryFranceDeviceSamsung Galaxy A10Operating SystemAndroid My Question or Issue The playlist i created is available in the library on the computer app and web, but it’s not on the phone app. I tried signing out and back in but it does no...

Newbie

Plan Premium Country France Device Samsung Galaxy A10 Operating System Android   My Question or Issue   The playlist i created is available in the library on the computer app and...

327 Views

0 replies

0 likes

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Superuser Contribution Spotify freezes, search won't work, songs can't be stopped

PlanPremiumCountryUKDeviceHuawei P9 PlusOperating SystemAndroid My Question or IssueSpotify will just "hang" when searching, the screen flashes without content loading.When a song is playing, randomly it can't be stopped and the only way to stop it i...

Casual Listener

Plan Premium Country UK Device Huawei P9 Plus Operating System Android   My Question or Issue Spotify will just "hang" when searching, the screen flashes without content loading. Whe...

Alex

Spotify Legend

5410 Views

16 replies

4 likes

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  • 16 replies
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Local file import never ends

PlanPremium duoCountryJapanDeviceHUAWEI nova lite 3Operating SystemAndroid 9 My Question or IssueI'd like to import all mp3 files at the local of my phone to Spotify .I've already imported about 1,400 files and I can listen to these songs on Spotify....

Casual Listener

Plan Premium duo Country Japan Device HUAWEI nova lite 3 Operating System Android 9   My Question or Issue I'd like to import all mp3 files at the local of my phone to Spotify . I've ...

409 Views

0 replies

0 likes

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Keeps closing when playing music

PlanPremiumCountryUKDeviceSamsung Galaxy 9,Operating SystemAndroid version 10 My Question or IssueHi, I'm not sure whether crashing is the word, but whenever I play something, and I either lock my phone or keep it playing in the background, after a c...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy 9, Operating System Android version 10   My Question or Issue Hi,   I'm not sure whether crashing is the word, but whenever I ...

932 Views

0 replies

2 likes

Help
Keeps closing
stops playing music
stops randomly
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Superuser Contribution Podcasts not working

I am using premium Spotify app on my android phone (Samsung galaxy j3) Spotify updated 2-3 days ago. Since then I cannot access podcasts. All music and play lists are working . I go to 'podcasts' and in the subsection of episodes it says '"something ...

Visitor

I am using premium Spotify app on my android phone (Samsung galaxy j3) Spotify updated 2-3 days ago.    Since then I cannot access podcasts. All music and play lists are working . I go to...

Mario

Spotify Legend

1414 Views

1 replies

0 likes

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Superuser Contribution A little bug at playlist

PlanPremiumCountryBrazilDeviceRedmi Note 8 ProOperating SystemAndroid 9, MIUI 11 more details in the attached print. My Question or IssueFirstly, thank you for the great service and app of Spotify! The playlist when completed and played the last musi...

Casual Listener

Plan Premium Country Brazil Device Redmi Note 8 Pro Operating System Android 9, MIUI 11 more details in the attached print.    My Question or Issue Firstly, thank you for the grea...

darksaur

Casual Listener

895 Views

4 replies

0 likes

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Superuser Contribution Can't seem to Import local music files

PlanFamily PremiumCountryMexicoDeviceOneplus 7T 256GBOperating SystemAndroid 10 My Question or IssueHello When I press the "Import your music" button on the App, it's probably scanning my storage to see if I have anything to import. Thing is, this "s...

Visitor

Plan Family Premium Country Mexico Device Oneplus 7T 256GB Operating System Android 10   My Question or Issue Hello   When I press the "Import your music" button on the App, it'...

Yordan

Moderator

1676 Views

4 replies

3 likes

files
import
local
slow
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Music stops playing on Samsung S9

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9 Operating SystemAndroid 10 One UI version 2.0 My Question or IssueThis issue has been going on for ages, and there's been several Android updates and Spotify app updates. When playing on through the ...

Visitor

Plan Premium Country Australia Device Samsung Galaxy S9  Operating System Android 10 One UI version 2.0   My Question or Issue This issue has been going on for ages, and there's b...

AlizaB

Casual Listener

1511 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

Visitor

Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...

486 Views

0 replies

1 likes

  • 486 Views
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Connect is starting my phone app

Plan - PremiumCountry - USADevice - Samsung Galaxy s10Operating System - Android 10My Question or IssueToday when I turned on my computer version of Spotify in my office it turned on the app on my phone to run simultaneously. And when I turned it off...

Visitor

Plan - Premium Country - USA Device - Samsung Galaxy s10 Operating System - Android 10 My Question or Issue Today when I turned on my computer version of Spotify in my office it turned on t...

439 Views

0 replies

0 likes

Connect
off
wifi
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Graue Balken statt Albumtitel

Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe die App schon mehrmals bei installiert. Das Problem ...

Visitor

Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe d...

Dito2

Visitor

1622 Views

1 replies

1 likes

Social & Random
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Requested song through Google home/assistant always plays twice

PlanPremiumCountryUnited States of AmericaDeviceGoogle pixel 2XL, Google home miniOperating SystemAndroid 10 My Question or IssueWhenever I ask the Google Assistant to play a specific song through Spotify, the song will always play twice in a row. Th...

Newbie

Plan Premium Country United States of America Device Google pixel 2XL, Google home mini Operating System Android 10   My Question or Issue Whenever I ask the Google Assistant to play a...

crazyascarl

Casual Listener

1125 Views

1 replies

6 likes

bug
Replay
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Playlist se reinicia

Se reinicia mi playlist adjunto vídeo, https://youtu.be/3nHIgmWSLgY

Casual Listener

Se reinicia mi playlist adjunto vídeo, https://youtu.be/3nHIgmWSLgY

420 Views

0 replies

0 likes

Reinicio
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Spotify occasional not accessible on my Roku TV. I sometimes just get a blank screen.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

610 Views

0 replies

0 likes

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