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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397114 Views

547 replies

35 likes

Account
Free
  • 397114 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8493 Views

0 replies

7 likes

  • 8493 Views
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  • 7 likes

I found a bug

PlanFreeCountryIndiaDevice(Redmi Note 7 pro) My Question or IssueHi Spotify Team,I am going through login procedure in my android spotify app and after that when I logged in successfully. I wonder and tap on the settings icon to check my profile deta...

Visitor

Plan Free Country India Device (Redmi Note 7 pro)   My Question or Issue Hi Spotify Team, I am going through login procedure in my android spotify app and after that when I logged in su...

Billy-J

Spotify Star

551 Views

1 replies

0 likes

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  • 1 replies
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Hide Song option missing [August 2020]

PlanPremiumDeviceSamsung A70Operating SystemAndroid 10Spotify Version8.5.71.723 My Question or IssueI briefly didn't have a premium account but now that I'm back, the Hide Song option from the context menu is gone. Not sure if there was an update in ...

Casual Listener

Plan Premium Device Samsung A70 Operating System Android 10 Spotify Version 8.5.71.723   My Question or Issue I briefly didn't have a premium account but now that I'm back, the Hide So...

tronick

Casual Listener

1693 Views

2 replies

2 likes

  • 1693 Views
  • 2 replies
  • 2 likes

Spotify logged into wrong facebook account on my mobile

PlanPremiumCountrySouth AfricaDeviceHuawei p9 liteOperating SystemAndroid Oreo My Question or IssueI unlinked my Spotify account from Facebook,disconnected is everywhere,logged out on all my devices.Removed it and Facebook from my mobile but still wh...

Visitor

  Plan Premium Country South Africa Device Huawei p9 lite Operating System Android Oreo   My Question or Issue I unlinked my Spotify account from Facebook,disconnected is ev...

379 Views

0 replies

0 likes

  • 379 Views
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Premium works on PC and Ipad, but not on Android

PlanPremium DuoCountryPortugalDeviceHuawei P30 and Huawei P30 ProOperating SystemAndroid 10 My Question or IssueJust subscribed to Spotify Premium from GPM to move away from the Huawei/Google mess. I'm getting premium features on my PC and Ipad, but ...

Visitor

Plan Premium Duo Country Portugal Device Huawei P30 and Huawei P30 Pro Operating System Android 10   My Question or Issue Just subscribed to Spotify Premium from GPM to move away from ...

302 Views

0 replies

0 likes

  • 302 Views
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I cant download android app of google play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Nico

Community Legend

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Can't view queue

PlanStudent premiumCountryNew ZealandDeviceOppo Find X2 LiteOperating SystemAndroid 10My Question or IssueI cannot press the queue button on my spotify mobile, the button is there on the bottom right corner but it's grey and doesn't do anything when ...

Visitor

Plan Student premium Country New Zealand Device Oppo Find X2 Lite Operating System Android 10 My Question or Issue I cannot press the queue button on my spotify mobile, the button is there o...

624 Views

0 replies

0 likes

Android
Android 10
Mobile
queue
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New problems everyday with Spotify

Almost everyday it's something new. First not being able to click on an artist list of songs or albums. I know I'm not the only one with that problem. Gave all of my operating information to Spotify. They basically gave me the run around. Telling me ...

Casual Listener

  Almost everyday it's something new. First not being able to click on an artist list of songs or albums. I know I'm not the only one with that problem. Gave all of my operating information to ...

367 Views

0 replies

0 likes

  • 367 Views
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  • 0 likes

Search

Plan: PremiumCountry: Philippines Device: Huawei Nova3iOperating System: Android Pie My Question or IssueCannot search any song today, app is updated.

Casual Listener

Plan: Premium Country: Philippines  Device: Huawei Nova3i Operating System: Android Pie   My Question or Issue Cannot search any song today, app is updated. 

Billy-J

Spotify Star

545 Views

3 replies

2 likes

  • 545 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Can no longer see my liked albums only 'recommended albums'

PlanpremiumCountryUkDeviceHuawei mate 20 liteOperating SystemAndroid 10 My Question or IssueWhen I went into 'my library' and then selected 'albums' there always used to be a list of all the albums I had liked. This week the only thing that comes up ...

Regular

  Plan premium Country Uk Device Huawei mate 20 lite Operating System Android 10   My Question or Issue When I went into 'my library' and then selected 'albums' there always used...

Hannah81

Regular

1151 Views

2 replies

0 likes

  • 1151 Views
  • 2 replies
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Weird notification bar color when using dark mode

PlanFreeCountryThailandDeviceVivo S1 ProOperating SystemAndroid 10 My Question or IssueI am getting a very weird notification bar color when using dark mode on my Vivo S1 Pro. The first picture shows notification bar in dark mode.The second picture s...

Casual Listener

  Plan Free Country Thailand Device Vivo S1 Pro Operating System Android 10   My Question or Issue I am getting a very weird notification bar color when using dark mode on my Viv...

756 Views

0 replies

0 likes

  • 756 Views
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Solved!! Cannot login - you are offline

PlanFreeCountry DeviceSamsung Galaxy a7Operating SystemAndroid 10 My Question or IssueI keep getting error while trying to login "you are offline"I have tried the workaround indicated in the community solution - reinstall app- eliminate the pwd from ...

Casual Listener

Plan Free Country     Device Samsung Galaxy a7 Operating System Android 10       My Question or Issue I keep getting error while trying to login "you are offline...

DanielXX04

Casual Listener

1102 Views

2 replies

0 likes

  • 1102 Views
  • 2 replies
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Mi spotify no detecta conexion red movil/wifi en solo uno de mis dispositivos

Mi app de spotify no detecta ninguna conexión (wifi/red movil) en un dispositivo huawei p30lite, sin embargo tambien lo tengo activo en un huawei mate20 sin problemas.PlanPremium DuoCountryMexicoDevice(Huawei P30 Lite)Operating System(Android 10) My ...

Visitor

Mi app de spotify no detecta ninguna conexión (wifi/red movil) en un dispositivo huawei p30lite, sin embargo tambien lo tengo activo en un huawei mate20 sin problemas. Plan Premium Duo Country Me...

433 Views

0 replies

0 likes

  • 433 Views
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Solved!! Reverting to a previous update (from version 8.5.6.673)

My Question or IssueThis new UI update has made accessing music I've saved over the years nigh impossible, showing music I have downloaded in artists and albums in random order (instead of alphabetical), showing playlists in random order (instead of ...

Regular

My Question or Issue This new UI update has made accessing music I've saved over the years nigh impossible, showing music I have downloaded in artists and albums in random order (instead of alphabet...

zzrenz

Newbie

19063 Views

5 replies

0 likes

revert
UI
Update
version
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Can't listen to Foo Fighters

Since a few months I can't listen to any song of Foo Fighters. The only message i get, is that this artist wont allowed to play a song on my mobile device (i get the same message on my pc too!). I changed my mobile phone from Honor to OnePlus, re-ins...

Casual Listener

Since a few months I can't listen to any song of Foo Fighters. The only message i get, is that this artist wont allowed to play a song on my mobile device (i get the same message on my pc too!). &nb...

Emilia_8

Community Legend

1315 Views

3 replies

0 likes

  • 1315 Views
  • 3 replies
  • 0 likes

Solved!! Cant login "you're offline"

PlanFreeCountryIsraelDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueI cannot login to Spotify. Always get the message "You're offline. Check your connection and try again"I did a clean install with no help

Casual Listener

Plan Free Country Israel Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue I cannot login to Spotify. Always get the message "You're offline. Check your connection...

shacha

Casual Listener

948 Views

2 replies

0 likes

  • 948 Views
  • 2 replies
  • 0 likes

Artist is blocked even after unblocking

PlanPremiumCountryCzech RepublicDeviceXiaomi Mi 9SEOperating SystemAndroid My Question or IssueHello. I accidentaly clicked "Don't play this" on The Weeknd and I am **bleep**. When I press "Allow to play this" on the phone, sometimes I can play his s...

Newbie

Plan Premium Country Czech Republic Device Xiaomi Mi 9SE Operating System Android   My Question or Issue Hello.   I accidentaly clicked "Don't play this" on The Weeknd and I am ...

AdamDamon

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium user getting popup ads

Hello, I am a premium user but still occasionally get popup ads when opening the Android app. How can I disable ALL advertisements? I have attached a screenshot of an ad I received today.

Casual Listener

Hello, I am a premium user but still occasionally get popup ads when opening the Android app. How can I disable ALL advertisements? I have attached a screenshot of an ad I received today.

Elena

Moderator

566 Views

1 replies

2 likes

  • 566 Views
  • 1 replies
  • 2 likes

the shuffle play button is missing

PlanFreeCountrySingaporeDeviceXiaomi RedmiOperating SystemAndroid My Question or IssueMy shuffle button is completely missing

Newbie

  Plan Free Country Singapore Device Xiaomi Redmi Operating System Android   My Question or Issue My shuffle button is completely missing

533 Views

0 replies

1 likes

  • 533 Views
  • 0 replies
  • 1 likes

Searched songs don't play correctly

I've remember that when i search a song or artist in my liked songs and hit shuffle play or just hit a song, the queue would be my search, now it plays just my liked songs anyways no matter what i search. Example: I've searched "System of a down", an...

Visitor

I've remember that when i search a song or artist in my liked songs and hit shuffle play or just hit a song, the queue would be my search, now it plays just my liked songs anyways no matter what i se...

523 Views

0 replies

0 likes

Queue bug
search bug
  • 523 Views
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  • 0 likes

Cant play an Artist

PlanPremiumCountryNetherlands DeviceS10+Operating SystemAndroid 10 My Question or IssueHello!I came across a super annoying bug. I followed an artist, and accidently pressed "dont play this artist" on the artist page (in my example: De Snorkelduik).I...

Newbie

Plan Premium Country Netherlands   Device S10+ Operating System Android 10   My Question or Issue Hello! I came across a super annoying bug. I followed an artist, and accidently...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes